La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "flight didn't even happen"
Desventajas: "Seat cushion could use more cushioning. Larger portions of drinks served"
Ventajas: "The crew that checked me and those who were onboard were very helpful and cheerful."
Desventajas: "Better choices of movies on board."
Ventajas: "The crew always smiles and very accomodating."
Desventajas: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Desventajas: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Ventajas: "The crews were very kind and helpful."
Ventajas: "Great food. Excellent cleanliness"
Ventajas: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "was not able to board and was checked in 4 hours in advance"
Ventajas: "I like the guy who’s checking me in he’s very kind."
Desventajas: "Food."
Ventajas: "Pretty much everything"
Desventajas: "Nothing"
Ventajas: "Very respe tful staff."
Desventajas: "Dirty restrooms."
Desventajas: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Ventajas: "The crew"
Desventajas: "Being late"
Ventajas: "none"
Desventajas: "everything"
Ventajas: "Friendly and helpful"
Ventajas: "Very smooth ticketing and boarding on Tokyo to Manila."
Desventajas: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
Desventajas: "Cancelled flight"
Ventajas: "Courteous cabin crews, must be from Japanese culture."
Desventajas: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Ventajas: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Desventajas: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Ventajas: "I love everything from JAL"
Desventajas: "none"
Ventajas: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Desventajas: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ventajas: "Seat spacing good for economy food was good"
Desventajas: "Movie Selection"
Ventajas: "Very nice airplane with new technology"
Desventajas: "Nothing"
Ventajas: "Good service and very clean plane."
Desventajas: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Ventajas: "Nice flight, right on time."
Ventajas: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Ventajas: "Food, lavatory experience"
Desventajas: "Small carry and carry on bag"
Ventajas: "The flight attendants were very kind and attentive."
Desventajas: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Ventajas: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Ventajas: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Desventajas: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Ventajas: "Fast boarding and wonderful staff."
Desventajas: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Ventajas: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Ventajas: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Desventajas: "None"
Ventajas: "Food was really good!!! It was way"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Desventajas: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Ventajas: "Good flight! Confirtable seats, polite crew."
Ventajas: "excellent seat space and excellent in-flight service."
Ventajas: "Crew service"
Desventajas: "Food and not so updated movies in entertainment."
Ventajas: "Customer service is great."
Ventajas: "Great 12hr flight"
Desventajas: "Loved everything!!"
Desventajas: "I wish there were options in the food they serve."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Desventajas: "Very uncomfortable seat. A bit rude flight attendant."
Ventajas: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Desventajas: "Serve the cold soba for all meals. :) Love it."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Desventajas: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Desventajas: "Did not like emergency exit seat."
Ventajas: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Desventajas: "The seats felt like there was no padding in the seat. The back was fine."
Ventajas: "The crew was amazing. They were all very nice to us."
Ventajas: "The crew"
Desventajas: "The seats were substantially more cramped than the other flight."
Ventajas: "Crew was good"
Desventajas: "The way they board"
Ventajas: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Desventajas: "The food was not enough, we felt so hungry before arriving."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "The stewardesses were kind and courteous, attending to every need with a smile."
Desventajas: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Ventajas: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ventajas: "Smooth boarding and smiley staff."
Desventajas: "No tv/ intertainment on the plane"
Desventajas: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Ventajas: "The food and courteous flight attendants."
Ventajas: "The crew were helpful and nice. It was comfortable."
Desventajas: "The food was horrible. The movie selections were quite limited."
Ventajas: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Ventajas: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Desventajas: "Nothing to dislike."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "It was short."
Desventajas: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Ventajas: "Good food, seats were comfy enough for a 4.5-hr flight."
Desventajas: "Better Hollywood options for entertainment."
Ventajas: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Ventajas: "service from crew"
Desventajas: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Ventajas: "Food & Entertainment"
Ventajas: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Desventajas: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Desventajas: "No opción de español"
Desventajas: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Ventajas: "I like the courteous and efficient service of the whole crew."
Desventajas: "I didn't like part of the journey to USA to be run by UNITED."
Ventajas: "Food, staff, and entertainment."
Desventajas: "Tight space and the tray was on the dirty side."
Ventajas: "Food and movies options."
Desventajas: "Not enough help to put my carry on on the overhead luggage storage."
Desventajas: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Ventajas: "The crew was very friendly and attentive. The food was generous and very good"
Desventajas: "There really wasn't anything I didn't like"
Ventajas: "Polite attendants"
Desventajas: "small leg room......"
Ventajas: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Desventajas: "No foot rest=back pain"
Desventajas: "Delayed flight an hour and a half"
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ventajas: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
Ventajas: "On time,no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat,though my request is not fulfilled. I still appreciate the crew's effort."
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "So so"
Desventajas: "More care and warmth"
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "The crew was great."
Desventajas: "Food wasn't that great."
Ventajas: "Attentive and friendly crew, leg room"
Desventajas: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Ventajas: "aircraft so silent"
Desventajas: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Ventajas: "i like the service of qa. its amazing."
Desventajas: "none at all"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Desventajas: "There is nothing in particular .. but i woud suggest .. more good food."
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Ventajas: "Staff was outstanding"
Desventajas: "N/A"
Ventajas: "Access to entertainments"
Desventajas: "CRYING BABY BUT I UNDERSTAND THOUGH"
Ventajas: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Desventajas: "Todo súper bien"
Ventajas: "Airport was pretty impressive,"
Desventajas: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Comfy, good food, good service"
Desventajas: "No internet. Limited movie options."
Ventajas: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Desventajas: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Ventajas: "This has been one the good experience I had in so many years of travel"
Desventajas: "I requested a special meal but was not given what I wanted. But overall decent food"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Ventajas: "Staff were professional, food was good and seats were comfortable."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Desventajas: "Lack of internet access is not acceptable during long flights."
Desventajas: "I did not like the entertainment because it did not work well!!!!!"
Desventajas: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Ventajas: "Flight attendants were very efficient and really took care of us."
Desventajas: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"