Desventajas: "lost baggage to Kathmandu"
Ventajas: "The crew was amazing and food was good."
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "cheap fare"
Desventajas: "better airport connections"
Ventajas: "Comfortable seating, everything clean, good entertainment"
Desventajas: "Stewardess was VERY rude and unpleasant"
Ventajas: "Very friendly crew, nice food"
Desventajas: "Was not given my pre-selected seat. Only reclining seats in business class"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience."
Desventajas: "Focus on customer service. More training with staff since they are dealing with different nationalities."
Ventajas: "Overall, the service is good."
Desventajas: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
Ventajas: "The seats were spacious."
Desventajas: "Did not get a check in notice. Hi"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "The crew is very friendly , hard working and helpful."
Ventajas: "The China Southern People in Penang, including the MAB staff that assist, are outstanding. The flight attendants are also wonderful. I am also pleased with the timing of the added flights to and from Penang. The timing is wonderful for my flights to the US. They have become seamless."
Desventajas: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Ventajas: "Finally left the airy"
Desventajas: "Had to stay in the airport 24 hrs.."
Ventajas: "Pretty much everything."
Desventajas: "The food could be better."
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Desventajas: "We had no option available for food. They only had fish. The crew has difficulty communicating in English which makes even a small request stressful."
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Desventajas: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Desventajas: "Only served fish no other choice. Didn’t have red or white wine -only beer. They crew made me move seats so the woman next to me could have the whole row for sleeping."
Ventajas: "crew member are very nice."
Desventajas: "serve food too close to landing. left passenger not enough time for restroom."
Ventajas: "AMAZING, cheap and fantastic free hotel for layover"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "Wait too in hotel"
Ventajas: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Desventajas: "Everything is awesome."
Desventajas: "food was disgusting"
Ventajas: "I like frankly low cost"
Desventajas: "I dont like old flight and food."
Ventajas: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Desventajas: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Desventajas: "Food was horrible and entertainment center had to be reset 5 times."
Ventajas: "Crew was friendly and helpful at all times."
Desventajas: "On boarding the cabin was very hot, after everyone was seated and doors closed we were informed the Air conditioning was broken and we could not take off -over 90 minutes in extreme heat, no air circulation whatsoever. The crew did their best to give out water and keep people from passing out. Once in the air flight and air temp was ok."
Ventajas: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Desventajas: "Food was terrible. Seats were mediocre comfort level."
Ventajas: "good quality airplane (787 dreamliner)"
Desventajas: "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"
Ventajas: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Ventajas: "I got there safely."
Desventajas: "A group of approximately five children ages six to about ten traveling with their family: kicked and pulled at seats, squealed, stood up in their seats during landing, talked, talked, talked. Parents said nothing. More importantly, please improve your food. It's really subpar."
Ventajas: "Our flight was great. Seating was spacious. The crew was very attentive and friendly. The food was actually good. When our return flight arrived late in Guangzhou because of a delay there was an attendant to greet us and made sure we made it to our connecting flight. Would definitely use this airline again."
Ventajas: "Good service"
Desventajas: "Food no good"
Ventajas: "Getting off the plane!!"
Desventajas: "Every minute of the flight!!"
Ventajas: "I had an entire row to myself, which was so nice. I enjoyed being able to stretch out and not having to be cramped."
Ventajas: "Ease of change of planes"
Desventajas: "Long walks through airport seemed endless Shuttle bus to gates steep stairs no ramp or elevator Exiting plane. Glad it wasn't raining"
Ventajas: "The price of flight was a good deal."
Ventajas: "I was pickpocketed the day of my flight - wallet and passport. This earlobe told me my ticket was in refundable and that not having a passport was not a reason not to fly. Complete idiots and terrible service. I will never use this airline again"
Ventajas: "Service was great"