Ventajas: "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
Ventajas: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Desventajas: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Desventajas: "Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "The plane is quite comfortable and took off on time."
Desventajas: "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "The booking was so simple with kayak and the hotel arrangements and follow up for pickup from the airport was excellent The Flight was a short one and the entire staff from jfk airport to the flight attendant was entirely superb"
Desventajas: "The customs declaration area especially with people coming to do business in China needs more officers to enhance efficiency"
Desventajas: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "excellent flight service and free transfer hotel is great"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "Excellent hospitality.Well managed & excellent customer service."
Desventajas: "Overall great service.I do not have any cons."
Ventajas: "Pretty spacious, seats were comfortable enough, good entertainment"
Desventajas: "Couldn't check in online and consequently select a sea - it was very stressful"
Ventajas: "Crew super helpful"
Desventajas: "Our in-seat entertainment unit keeps having problem. In the end I still managed to watch the movies but it's not too pleasant having to press the button to start/pause again and again."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad."
Ventajas: "The food was better than expected. The service was good."
Desventajas: "The plane temperature got steadily colder. Was a bit hard to handle."
Ventajas: "Flight was on time and arrived early"
Desventajas: "When we arrived most of the passengers ignored the fact that the fasten seat belt sign was still on and started crowding toward the exit, cramming against the people in front. I wish they would have been reminded to be patient and wait their turn to get off."
Ventajas: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Desventajas: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."
Desventajas: "Could not reserve a seat ahead of time and the website was impossible. But once on the flight, all was good. But I agree with others that the seats are very hard. This was business class and a 15 hour flight."
Ventajas: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Desventajas: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Ventajas: "Penty if room.plenty of staff on board"
Ventajas: "Fast. Efficient. Lots of yummy snacks on board"
Desventajas: "Not allowed to use cell phone or open shades"
Ventajas: "It was clean. Also the media selection"
Desventajas: "More food needed"
Ventajas: "I was in business class. The lie-flat seat was pretty good with lots of space for storing my things. The crew was efficient but not particularly friendly. The bathroom was kept very very clean."
Desventajas: "The food was mediocre to poor. They forced me to turn off my computer one hour prior to landing."
Ventajas: "There were unused economy comfort seats on the flight and we gratefully received a complementary upgrade."
Ventajas: "Loved how the flight crew was attentive to my needs. We were getting fed every 3 hours like clockwork. Even when I was denied a request for aspirin a crew member made sure to request my feedback before landing."
Desventajas: "Was denied access to aspirin because I was not a business class customer. Was livid and miserable.This shouldn't have been an issue in the first place since aspirin should be part of a first aid kit. Made sure to indicate to staff."
Desventajas: "bad China eastern company on return trip from Shanghai"
Ventajas: "Seating was good and comfortable"
Desventajas: "They should at least have English speaking flight attendants even one or 2 .. no liquor service on a 16 hour flight"
Ventajas: "Counter staff at JFK was exceptional for our check-in. The crew was very attentive and accomodating. Providing any amount of beverages we asked for as well as adjusting cabin temperature and providing with extra blankets. Nice selection on entertainment system with no hassles to make It work. Always smiling. Constantly cleaning up trash and the bathrooms. One of my most enjoyable long distant flights ever!"
Desventajas: "Seats were narrow."
Ventajas: "The entertainment"
Desventajas: "The food was lame"
Ventajas: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Ventajas: "The ground staff were also very helpful."
Desventajas: "The flight was so freezing that I (and all around me) had to wear their winter coats during the flight. My TV did not work and each meal I was served was not what I asked for. I also had to ask repeatedly for water before receiving it. A nice flight attendant lent me her iPad so that I could have some entertainment during the flight. Will avoid China Southern airlines in the future."
Desventajas: "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
Ventajas: "Crew ware kindness with smile"
Desventajas: "There was like market at gate Therefore no priority boarding"
Ventajas: "comfortable seat, boarding procedure"
Desventajas: "Even airplane mode turned on, passenger is not allowed to use mobile."
Ventajas: "Was prepared for the worst and was actually a good airline."
Desventajas: "English announcement can be improved"
Ventajas: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Desventajas: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
Ventajas: "Great movies!"
Ventajas: "My upgraded seat although had to pay for it, otherwise I was going to sit in the middle row in a section with about 50 small children."
Desventajas: "I had an 8 hour layover at JFK and the China southern counter didn't open until three hours before the flight took off. So I had to sit outside of the terminal waiting for them to open. Couldn't even get to s lounge as I had no boarding pass. (I tried several times to call earlier in the week and the phone system at China southern is terrible - was on hold for a long time every time then the operators were not helpful at all). I waited in the check in line for an hour and a half. Several times I witnessed people going in the business class line and they clearly were not in business class but they allowed them to just jump the line anyway. (I realized this once I was finally able to ask for an upgrade - not until I got to the gate counter because the guy who checked me in didn't understand my request, poor English - and once on the plane there were very few people in business class and I know those people who had jumped the line were not among them ). Very disappointed with the whole process."
Desventajas: "Worst airline"
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "Cheap and fast"
Desventajas: "Crews are not as friendly as they should."
Desventajas: "The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us"
Ventajas: "Puntualidad, Comida. Todo bien"
Desventajas: "La opción de películas me pareció mala"
Ventajas: "La comida rica, el vuelo puntual. Todo perfecto"
Desventajas: "Las películas poco internacionales"
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Ventajas: "nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel."
Desventajas: "it could be better if my connecting flight waited for me"
Desventajas: "The food was uninspiring, to say the least."
Ventajas: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Desventajas: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Desventajas: "Customer service"
Desventajas: "Entertainment could be better. Food is ok, not great. Crew is very nice but limited English."
Ventajas: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Desventajas: "I don’t have anything bad to say. The service was really good."
Desventajas: "Pesima comida"
Ventajas: "The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route."
Desventajas: "Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing."
Ventajas: "Price and crew were great"
Desventajas: "Boarding process, choice of movies, leg room"
Ventajas: "Business class with flat beds and the forward compartment was very comfortable and cosy"
Desventajas: "Food Service Limited entertainment"
Ventajas: "Not sure"
Desventajas: "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
Ventajas: "Seats little hard. Back and butt hurting all the way there. Crew kept pumpin into me while I was sleeping. Food ok, not amazing. Long wait to get on the plane. Overall good."
Desventajas: "Hard seats. Long wait to board. Food can be better."
Ventajas: "good boarding good crew good seat in business class left on time and arrived on time"
Desventajas: "food was mediocre"
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Ventajas: "Comfy seat and caring flight crew."
Desventajas: "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Desventajas: "Mediocre food. Inscrutable website."
Desventajas: "flight from NYC was delayed for 11 hours. then we were in line for more than 4 hours in Shanghai."
Desventajas: "We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel."
Desventajas: "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
Ventajas: "Price was great - the aircraft was new"
Desventajas: "food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly"
Ventajas: "very comfortable seat in business class excellent food friendly and competent flight crew"
Desventajas: "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
Ventajas: "flat beds, extensive menu and great service"
Ventajas: "For the price, I would say it was a very solid flight. Other options cost twice as much and I'm certain they weren't twice as good. Food could have been a little better, but again at the price, there is nothing to complain about. Buy a salad or a snack for the flight with all the money you are saving. The entertain was good but not as extensive as some of my other recent trans-pacific flights."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "Nothing. Absolutely nothing."
Desventajas: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Desventajas: "Flight was late by 2 hrs so I mussed my connection"
Desventajas: "It was just delayed without any announcement."
Desventajas: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
Ventajas: "Nice crew,courteous service"
Desventajas: "Food could take improvement"
Ventajas: "excellent biz class seats great aircraft good flight"
Desventajas: "unprofessional service courteous flight attendants but in general service was poor un organized and inconsistent...china eastern needs better in flight service training compared to other airlines"
Ventajas: "nice crew goodteam"
Desventajas: "ticket cost"