El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Desventajas: "More movie choices. More substantial second meal."
Ventajas: "The crew and food both are amazing."
Desventajas: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Food was amazing and stewardess courtesy to passengers."
Ventajas: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Ventajas: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Desventajas: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Ventajas: "Food was great"
Desventajas: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ventajas: "Kind people, quality service. Very helpful. On time."
Desventajas: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Ventajas: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ventajas: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Desventajas: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ventajas: "Polite friendly and attentive Staff. From checking in to inflight."
Ventajas: "JAL is great!"
Desventajas: "Cold food"
Ventajas: "The staff were awesome. The facilities were good."
Ventajas: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ventajas: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Desventajas: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ventajas: "Nice staff."
Desventajas: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ventajas: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Ventajas: "Service and staff was good"
Desventajas: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Desventajas: "more movie options!"
Ventajas: "The service was great. Food was delicious,"
Desventajas: "It was a bit too warm in the aircraft."
Ventajas: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Desventajas: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ventajas: "Clean and nice staff"
Desventajas: "Seats separated from my friend for 14hrs."
Ventajas: "Awesome experience, nothing like any other. Will fly again."
Ventajas: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Desventajas: "Aisle seats not very private, remote control not intuitive to use"
Ventajas: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Ventajas: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ventajas: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Desventajas: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ventajas: "Food served was actually pretty good."
Desventajas: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ventajas: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ventajas: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ventajas: "If I needed anything, they were on top of it. The food was very good for airplane food."
Desventajas: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ventajas: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Dreamliner 787! Great staff. Efficient. Good food."
Ventajas: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Desventajas: "2nd meal, some sort of a rice seafood mixture"
Ventajas: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Desventajas: "I wish they flew all over the USA, American carriers should be ashamed"
Desventajas: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Ventajas: "Customer service is great."
Desventajas: "Late boarding"
Ventajas: "Good and polite crew"
Desventajas: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Ventajas: "Clean and service was excellent!"
Desventajas: "Nothing special"
Desventajas: "Air temperature was super hot and uncomfortable."
Ventajas: "ANA was awesome as usual."
Desventajas: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ventajas: "Comfort as usual"
Desventajas: "No idea"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Speeding of departure after boarding"
Desventajas: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Ventajas: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Ventajas: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Desventajas: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Ventajas: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Desventajas: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Ventajas: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Service Quality"
Desventajas: "Seat does not recline"
Ventajas: "ANA did great on everything I could expect from a flight."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "That it didn’t crash"
Desventajas: "It was very delayed and then the luggage still hasn’t come out"
Ventajas: "Food and services"
Ventajas: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Desventajas: "The food was okay but not great."
Ventajas: "Crew amazing and food very good."
Desventajas: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Desventajas: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ventajas: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Ventajas: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ventajas: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Desventajas: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ventajas: "Pleasant stewardesses"
Desventajas: "Expensive lunches, no entertainment unless you pay"
Ventajas: "Staff were very nice. Very fast service as well."
Desventajas: "Seats were a bit uncomfortable"
Desventajas: "No opción de español"
Desventajas: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Ventajas: "Good good, good service, and good equipment."
Ventajas: "Sleeper seats, food and service"
Ventajas: "Best flight ever"
Ventajas: "The crew was very efficient and the food was also good"
Desventajas: "You should add some veg dishes"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "on time, great service on flight"
Ventajas: "Everyone is super nice."
Ventajas: "flight attendant in business not as nice as sfo to narita"
Ventajas: "clean seat and tray"
Desventajas: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Ventajas: "Treated with respect and calmness."
Ventajas: "I like the whole experience overall I would definitely Fly ANA again"
Desventajas: "I like the whole experience overall"
Ventajas: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Desventajas: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ventajas: "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
Ventajas: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Ventajas: "The staff were very friendly and efficient."
Desventajas: "No explanation on how to use entertainment."
Ventajas: "Food very good.. I like it. I will go again. I want to come back"
Desventajas: "Again, it was a rough landing."
Ventajas: "Some superb food, probably the best I've ever had in economy class. The crew was also really nice and friendly."
Ventajas: "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
Desventajas: "can't avoid turbulence, but I felt safe in the 777."
Desventajas: "Very hard to sleep with little leg room and seat space."
Ventajas: "I finally got home."
Desventajas: "The two-hour delay on top of the six-hour layover was ridiculous. I could have driven home faster."
Ventajas: "great service, great food."
Desventajas: "I wanted to try the internet but wasn't able to get it to work. I was tired and I did not ask for help though."
Desventajas: "Difficult get out of seat because someone else was on aisle seat"
Desventajas: "Keep doing same things"
Desventajas: "Flight delays is never appreciated."
Ventajas: "The crew were friendly."
Desventajas: "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
Desventajas: "Good airline"
Ventajas: "The crew was very nice & efficient"
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Ventajas: "The crew were great the food was nice."
Desventajas: "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Desventajas: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Ventajas: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Ventajas: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."
Desventajas: "good service as expected."
Ventajas: "We sat in the emergency row and had endless legroom. The blankets and pillows were good quality. Food was great! Crew was very attentive. Bathrooms were amazingly clean."
Desventajas: "We didn’t know how to access the entertainment."
Ventajas: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Desventajas: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Ventajas: "I like the food and entertainment. But they should served drinks more often as possible rather than waiting for the customer to ask for it."
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "service is good"
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Ventajas: "Flying economy across the Pacific on Eva isn't exceptional, but given the ticket price, it is."
Desventajas: "The food is acceptable but not exceptional. I appreciated the free wine."
Desventajas: "The crew are not that friendly. And I cannot understand the pilot or the announcements being said on the PA system."
Ventajas: "Great flight Staff friendly"
Desventajas: "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase"
Ventajas: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Ventajas: "Lots of flight attendants to deal with such a large plan of passengers. They came around often with snacks and refreshments."
Desventajas: "Entertainment was a little lacking."
Desventajas: "I didn't like the food. The worse was that all my luggages were soaked with water. Water was still coming out from the suitcase when we reported about it to the Eva counter in HONG KONG AIRPORT. WE DID NOT KNOW HOW AND WHERE THE WATER CAME TO MY SUITCASE , FOR WE HAD NOT PUT ANY LIQUID IN OUR SUITCASE. BESIDES, THERE WERE OTHER TWO PASSENGER'S RAISED THE SAME PROBLEM to EVA WHILE WE WERE THERE IN THE AIRPORT OF HONG KONG. SHOULD EVA TAKES THE RESPONSIBILITY OF IT?"
Desventajas: "Some movie subtitles does not work."
Ventajas: "WiFi in flight is very useful for me long flight. Staffs every helpful at my requested."
Ventajas: "Had to request a wheelchair at the last minute. Staff was swift and courteous. During the flight it was rather bumpy so drink/snack service wasn't as often. Flight attendants were minimally invasive for safety belt checks. Food was decent. For the price I paid, at the last minute, I cannot complain."
Desventajas: "Wait for wheelchair was rather long. But it's holiday season and it's last minute so it's to be expected."
Ventajas: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."
Ventajas: "Seat is wide enough"
Desventajas: "Some crews are stress as I could see it in their facial expression"
Ventajas: "Food and service was exemplary."
Desventajas: "Seats are smaller than US standard."
Ventajas: "Good entertainment options"
Desventajas: "The man next to me took up a lot of room with his arms."
Ventajas: "Good wasn't that great and entertainment was minimal."
Desventajas: "Comfortable, friendly staff, easy boarding"
Desventajas: "Too long. No ones fault."
Ventajas: "Plane was clean, service was prompt, and staff were very friendly and accommodating. food served was far better than meals served on other airlines."
Ventajas: "The crew was very attentive and the seats were roomy."
Ventajas: "I like the service, I felt that it was genuine and with care. They made the long flight seems short."
Desventajas: "The food wasn't that great. I hope that they can provide light meals on the flight which was offered by the other airline (CX and EY)"
Ventajas: "Flight had a short layover and service was good."
Ventajas: "Check in was great, the staff is very helpful and gives you the best attention."
Ventajas: "Spacious economy seats, tasty airline food. Professional crew and staff"
Desventajas: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Ventajas: "Great service from check in and boarding to in-flight service and arrivals."
Ventajas: "Clean, good food and good service"
Desventajas: "Online check in and seat selection did not work"
Desventajas: "Exact time"
Ventajas: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."
Ventajas: "Crew was nice and helpful"
Desventajas: "Extra charge for surfboard was outrageous, finally got it down to $100 but I will put on social media they wanted to charge me $300 for a surfboard that was under 6 foot. All other airlines for surfboard under 9'6 are only $125 maxim. So completely unfair"
Ventajas: "The staff were helpful except when I walked up t ask for water and was given warm TAB water!!"
Desventajas: "The food on International trips ( especially from Los Angelled) needs an upgrade."
Ventajas: "The diabetic meals"
Desventajas: "Headphones and more snacks."
Desventajas: "I paid for a window seat through your website. When I arrived at the gate I saw that I had a middle seat. China airlines stated that they do not honor outside booking seat request. It was very uncomfortable for 16 hours."
Ventajas: "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
Desventajas: "Hard to ask for more spacious seating but I will."
Ventajas: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Desventajas: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "Check-in counter - staff was corteous"
Desventajas: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
Ventajas: "The airplane was new and clean."
Desventajas: "Flight was delay"
Desventajas: "the seats in economy are to small....china airlines put those small seats in to add capacity....those are not factory seats"
Ventajas: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Desventajas: "There is one option for the breakfast."
Desventajas: "flight attendant don't speak english clearly!"
Ventajas: "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
Desventajas: "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
Ventajas: "Great service"
Desventajas: "Nothing. Everything was awesome."
Desventajas: "Seat not comfortable at all"
Ventajas: "Pleasant flight attendants, great attentiveness. Clean planes."
Desventajas: "Seat cushions were VERY hard."
Ventajas: "On time arrival; good in-flight service. Plenty of entertainment options."
Ventajas: "Overall, it wasn't a bad experience but it wasn't fantastic."
Desventajas: "The crew barely smiled."
Ventajas: "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
Ventajas: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
Ventajas: "it was a pretty quiet flight. a little turbulent but ok. pilots did a good job."
Desventajas: "the food was not that good. ive had better on the sametrip before."
Desventajas: "One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat."
Ventajas: "The economy class seats are actually some of the best to sleep in!"
Ventajas: "Chair comfort (but no location) , food and partially the crew."
Desventajas: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Ventajas: "Very attentive staff Plenty of movie options"
Desventajas: "Food was meh but that's common for airline food"
Ventajas: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Desventajas: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Ventajas: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Ventajas: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Desventajas: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."
Ventajas: "Crew was very efficient with great customer service"
Desventajas: "Food was awful. Would bring my own food on future flights"
Desventajas: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Nice crew, decent food"
Desventajas: "Very narrow seats, sitting between two mothers with crying infants"
Ventajas: "Ground crew facilitated the flow of the very long line, making sure it's moving along. The flight crew were helpful in finding a spot for your carry on and were always there when I needed assistance. Food was good but the Taipei-Manila flight, there was only one choice of meal."
Ventajas: "The comfortability of the ride was great. Seats were comfortable, easy to sleep in."
Desventajas: "The flight was delayed. The headphones weren't comfortable at all and the movies weren't easy to hear at all."
Ventajas: "Seat was comfortable and nice"
Desventajas: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Ventajas: "Service and flight was mediocre and flight time was longer than I thought."
Desventajas: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Airplanes are fairly new. Everything seemed fairly clean. Movie choices were good. The staff was really accommodating and friendly."
Desventajas: "Narrow seats in Economy. With every move, I had to be careful not to disturb the person next to me. I am a fairly skinny guy. This was quite challenging when I tried to eat. It was too easy to trigger the flight-attendant call button by accident with the touch screen. The icon is not really obvious and it is close to the screen on and off icon."
Ventajas: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Ventajas: "comfort of premium economy seating in 777 ER300"
Desventajas: "Food service not that good."
Desventajas: "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."
Ventajas: "Flight attendants was prompt and courteous."
Desventajas: "Food was okay."
Ventajas: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Desventajas: "Nothing to report bad"
Ventajas: "Price was good. The plane was quiet and clean."
Desventajas: "Food was not very good compared to competitors. I fly a lot and I'm positive these were the smallest seats I've ever had. Understand it's economy, but for a 12 hr. flight it's difficult. Also, check-in line took almost 2 hrs, giving most of us 30 min to go through security and find the boarding gate."
Ventajas: "Entertainment system and the interior of the plane cabin."
Desventajas: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Ventajas: "All good"
Desventajas: "All good"
Ventajas: "Food & water were passed out on time"
Desventajas: "Too full, seats were so near each other"
Desventajas: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
Desventajas: "Something must be done about how far a person can recline their seats. I'm a '6 with long legs, the flight to Taipei was 13 hours. The guy in front of me reclined his seat all the way down. Flight crew was helpless."
Desventajas: "For a long flight the seat is uncomfortable, it needs to be more comfy and size could be better."
Ventajas: "Flight was great. Everything went smoothly, staff was great and very helpful. No complaints at all"
Ventajas: "Seat, service, entertainment."
Desventajas: "The websites should be improved that allow users to login."
Ventajas: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Desventajas: "Boarding process at MNL needs to be more organized."
Ventajas: "Crew was nice. Flight was timely."
Desventajas: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."
Desventajas: "Clean the rest room and fix the lavatory"
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Ventajas: "The crew was very helpful, provided ear plugs as needed. One passenger on our row was very demanding and the crew accommodated his request for drinks, etc. The tray for 44C was inclined, the food tray kept sliding. The crew tho had a solution, adding a magazine to prevent he slide. Food was good."
Desventajas: "Service of beer was always delayed, seems that certain food carts carry beer cans."
Ventajas: "The crew was helpful and patient. Toilets were always clean."
Desventajas: "Beer was not available. Sometimes the type of food was not available in the coach class."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Ventajas: "not any games to play on the behind seat screen, it helps to pass the time..."
Desventajas: "The food was just ok,,,,could have been better.."
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Desventajas: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ventajas: "Food is better than most economy boarding and friendly cabin crew service."
Desventajas: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Ventajas: "3 meals, drinks, pillow, blanket, toothbrush, toothpaste and sleep mask were included. Staff was friendly and kind. Would definitely fly with them again."
Ventajas: "No delays. Reached destination an hour early. Food was very good."
Desventajas: "My main issue is with the payment confusion between vayama and philippine airlines (unknown outstanding balance came out after managing my booking) which caused major hassle because both parties couldn't help me even after several calls/emails. Actually, another vayama-Philippine airlines passenger reached out to me after she experienced the same situation. Baggage allowance very strict. Would prefer more asian entertainment content."
Desventajas: "The gate was too far"
Ventajas: "Crew was very professional and was quick to address any needs of the customers"
Desventajas: "Better choice of foods"
Ventajas: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Desventajas: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Ventajas: "Little less food."
Ventajas: "Landing was perfect"
Ventajas: "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
Desventajas: "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."
Ventajas: "Lots of delayed flight"
Ventajas: "Comfort and entertainment system"
Desventajas: "To late to board passengers,"
Ventajas: "Nothing really , service was ok but nothing special"
Desventajas: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Ventajas: "Entertainment and the crew was really good"
Desventajas: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Desventajas: "People trip me indiscriminate"
Ventajas: "The only thing I like is the straight flight of otherwise food was ok"
Ventajas: "Other than a crew member that was quite rude all else was ok"
Desventajas: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Ventajas: "Fast boarding and very nice staff."
Desventajas: "Seats were hard to recline"
Desventajas: "Food was just okay. Nothing to rave about. Could be improved."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Desventajas: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Ventajas: "Flights were on time! Food was good. Service was great!"
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Ventajas: "philippines air is great! very easy and accomodating"
Desventajas: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Desventajas: "Manila logistics are horrible. Flight schedule inconvenient for connections and all four of my flights were delayed more than an hour"
Ventajas: "Food and crew"
Desventajas: "There was only entertainment on your phone or iPad"
Ventajas: "Very good cobfort and assistance"
Desventajas: "Entertainement system was bad, few options, no wifi as indicated before"
Desventajas: "Departure was delayed by more than 1 hour"
Ventajas: "I like the level of professionalism compared to Cebu Pacific."
Desventajas: "Except for one woman crew on my CGY-CEB flight, I don't like her. I tried my best to get that seat even with the very slow internet connection, and here comes that row was under repair. I asked her to give me the same window seat and not back row. She seems to ignore my request. Although I got the free seat on Exit Row, I feel bad how she ignores me. Overall, Philippine Airlines is still far better than Cebu Pacific."
Desventajas: "The crying baby two rows up, which isn't the airlines fault, but was a bit trying during the entire flight."
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."
Desventajas: "Boeing flight was changed to Airbus without notification"
Ventajas: "The crew was very nice and attentive to our needs"
Desventajas: "Comfortability wasn't great."
Ventajas: "Extremely helpful crew, friendly and with a genuine warm smile. Good food. What I like the most is, it is a direct flight from the US mainland to the Philippines."
Desventajas: "A bit worn out economy seats. No tears, but looks old."
Ventajas: "Amabilidad del personal"
Ventajas: "the friendlyness of the staff."
Desventajas: "everything else, an extremely old plane that was falling apart. the entertainment center above my head was shaking to the point i thought was going to detach. The over head light did NOT work. The headphones output did NOT work. the food was disgusting the only thing fammable was the dinner roll which had MOLD. Green MOLD all over it. It was horrific experience. I would never fly with them again. I took video to show the condition of my seat and the mold in the bread."