La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Desventajas: "Connection time at Narita is too long"
Ventajas: "Typical JAL, nearly everything was fantastic."
Desventajas: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Ventajas: "The crew always smiles and very accomodating."
Desventajas: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Ventajas: "The EMIRATES flight was nice. Japan airlines has good leg room."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "they assisted my aunt very well all through out her flight"
Ventajas: "The crew"
Desventajas: "The foods could be better not up to the standard of EVA air on economy class"
Desventajas: "More movie selections"
Ventajas: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Ventajas: "The crew were very polite,"
Desventajas: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Ventajas: "Friendly and helpful"
Ventajas: "Best airline I have ever flown."
Ventajas: "Flight time was not bad, not too long"
Desventajas: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ventajas: "Space between the seats."
Desventajas: "Color of the seats."
Ventajas: "Always on time!"
Ventajas: "Service was exquisite."
Desventajas: "No complaints."
Ventajas: "The crew was friendly, and the view from the window was stunning."
Desventajas: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Ventajas: "The flight attendance we're awesome"
Desventajas: "Nothing. This was a great flight."
Ventajas: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Desventajas: "Too long and no rest."
Ventajas: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Desventajas: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Ventajas: "Can use wifi with free"
Ventajas: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Desventajas: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ventajas: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Desventajas: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ventajas: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ventajas: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Ventajas: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Desventajas: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Desventajas: "Requested Vegetarian Meals. Didn't get them"
Ventajas: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Desventajas: "Nothing- I'd fly with them anytime."
Ventajas: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Ventajas: "Friendly staff"
Desventajas: "only drink provided but no snack"
Ventajas: "The excellent service and courteous staff."
Desventajas: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Ventajas: "Comfort seat, decent food, polite service"
Ventajas: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Desventajas: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Desventajas: "Could not enjoy the music and NHK news on the plane."
Ventajas: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Ventajas: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Ventajas: "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
Desventajas: "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
Ventajas: "I loved how accommodating the flight was. I would use JAL from this point forward if possible."
Ventajas: "Crew and service was excellent"
Desventajas: "Seats are not 189 full flat"
Ventajas: "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
Ventajas: "Amazing crew, very nice and helpful."
Ventajas: "Crew were amazing and great entertainment"
Desventajas: "Boarding could be better"
Ventajas: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Desventajas: "The person next to me had a distinct body odor."
Ventajas: "Always love the SIA business product on long haul."
Desventajas: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Desventajas: "Great Airline. Great staff and service. Good food and drink."
Ventajas: "Everything, perfect flight"
Ventajas: "The crew was amazing. The seat were uncomfortable"
Desventajas: "Food could have been better."
Ventajas: "The crews on board were amazing!"
Desventajas: "The service from the ground staffs are not as good a the crews onboard."
Desventajas: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ventajas: "Boarding. Timely departure"
Desventajas: "Entertainment selection."
Ventajas: "Service was excellent, always with a smile."
Ventajas: "excellent - comfy plane, great service, excellent stuff."
Ventajas: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Desventajas: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ventajas: "Everything else"
Desventajas: "Food was less than marginal"
Ventajas: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ventajas: "The crew was very nice and professional and the amenities were top notch."
Desventajas: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ventajas: "The trip was horrible we have to sit separately three places."
Ventajas: "Very organized"
Desventajas: "Seats could be a bit more comfortable in premium economy"
Ventajas: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I was inpressed"
Ventajas: "The flight attendants were amazing."
Ventajas: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Desventajas: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Desventajas: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ventajas: "There was nothing to complain about..a very friendly staff, departure on time !"
Desventajas: "No newspapers and magazines on board !"
Ventajas: "Good crew service"
Desventajas: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ventajas: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ventajas: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Desventajas: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ventajas: "Service from Singapore airlines"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Comfort Great book the cook meal choices Restful Attentive service"
Desventajas: "What’s there not to like about SQ"
Ventajas: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Desventajas: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ventajas: "Crew was great. Food not bad for airline food . It was clean."
Ventajas: "The service, seats, food, drinks and bed!"
Desventajas: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ventajas: "they even addressed me by name"
Ventajas: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ventajas: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Desventajas: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ventajas: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Desventajas: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ventajas: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Desventajas: "Wifi cost 12 bucks and hour."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Singapore air has amongst the best service out of all airlines."
Ventajas: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Desventajas: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Ventajas: "Everything was amazing. Best flight I've ever been on!"
Ventajas: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Desventajas: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Desventajas: "I was not happy with the meal. The taste and appearance are not satisfactory"
Ventajas: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Ventajas: "There was so much good food."
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Ventajas: "Everything except the food which is mostly chinese."
Desventajas: "They could add some variety into their menu which is mostly chinese"
Ventajas: "Comfortable seat with good storage and lavatories are clean and big."
Desventajas: "We were traveling only with carryons. The body of carry on itself weigh more than 5 pounds. The check in guy were being difficult just for four lb extra and made us check in one bag which caused us inconvenience later going through baggage claim. Inside the flight passengers had heavier luggage."
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Ventajas: "They staffs were very friendly"
Ventajas: "On time."
Desventajas: "Little chilly in cabin"
Ventajas: "Premium Economy was worth the $$. Especially when the 1st leg of the flight was 15+ hours. My wife was able to sleep 7+ hours. Comfortable and spacious chairs, with good recline."
Ventajas: "I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji."
Ventajas: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Desventajas: "Shanghai immigration is slow."
Ventajas: "Everything was very well organized and efficient. Plus the prices were so cheap! :)"
Desventajas: "Everything was great."
Ventajas: "Very good service. Good seat legroom. Shiite connection wait time."
Ventajas: "The flight was comfortable and pretty easy to network through everything."
Ventajas: "Everything’s is good"
Desventajas: "Entertainment system not functional. Food was terrible."
Ventajas: "Food, service was great."
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Desventajas: "Small seats no leg room. Asked 2 times for a drink and it never came two times"
Ventajas: "Their performance were great!"
Desventajas: "No bad experience encountered. Everything went smooth."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Ventajas: "Service is excellent"
Ventajas: "On time flights, great crew, efficient service, great price"
Desventajas: "More varieties of food choices"
Ventajas: "The vegan meals were tasty."
Desventajas: "Not enough leg room. Seating not wide enough."
Ventajas: "flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had."
Ventajas: "Overall good"
Ventajas: "The seats,movies and food"
Ventajas: "New equipment and incredibly good crew. Seats were actually roomy and comfortable."
Ventajas: "The food, service,the smooth take off and landing, less announcements, seats are spacious enough"
Ventajas: "The staff are nice..."
Desventajas: "Pork was the only option in that flight."
Ventajas: "I am very pleased with EVA' service after all."
Desventajas: "All good!"
Ventajas: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Desventajas: "delay for more than one hour from jfk airport"
Ventajas: "Flight arrived earlier!"
Ventajas: "Good flight attendants"
Ventajas: "Excellent pilots! We met a very tough weather when we took off from Taipei 4/21/17 8pm. I thought it was the end of my life! Prayers, competent pilots, and dependable plane had saved us. To God be the glory!"
Desventajas: "I was requested to wait for a space for my carry on luggage which is fine. I waited for the FA to tell me where to put it and I placed it myself where she asked me to. Few minutes later, she asked me to move my luggage and to place it to another overhead cabin because she said It's "heavy." I followed the standard size and weight for carry on luggage. Another passenger helped me instead. No place to rest our feet."
Ventajas: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great."
Ventajas: "Wonderful staff, attentive crew, good overall experience"
Ventajas: "Taste is good"
Desventajas: "Not much choices, service is awful"
Ventajas: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Ventajas: "The crew are very helpful esp. to us who are senior citiizren"
Desventajas: "Very shock during flight."
Ventajas: "The flight attendants were very nice."
Desventajas: "It's unpleasant to ride on a plane for 17 hours."
Ventajas: "The price was less."
Desventajas: "Not very comfortable."
Ventajas: "That it was a short flight :). Older 747-400 plane, small individual tv screen. It was clean and comfortable."
Ventajas: "Everything, very cozy. Eva air is always worth the extra few dollars"
Desventajas: "I am an average-size person but even for me I found the seats were small and uncomfortable."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "Everything was great"
Ventajas: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Desventajas: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Ventajas: "Nice clean plane. Pleasant crew."
Ventajas: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Desventajas: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"
Ventajas: "The staff was friendly for a very late and very long flight"
Desventajas: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Ventajas: "Lots of selections on entertainment during flight, good movies and music."
Ventajas: "Food is awesome!"
Desventajas: "The seating and the earphones could have been better"
Ventajas: "Flight went well and was on time"
Desventajas: "Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me."
Ventajas: "Perfect landing. On time!"
Ventajas: "Movie choices"
Desventajas: "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
Ventajas: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Desventajas: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Ventajas: "Pleasant flight attendants, great attentiveness. Clean planes."
Desventajas: "Seat cushions were VERY hard."
Ventajas: "Crew was great. Food was okay. Great comfortable Flight"
Desventajas: "Dis not get my sheets or pillow for the reclining seat. Movies are limited"
Ventajas: "Good service, good aircraft"
Desventajas: "Many movies were still the same as six weeks ago when I took the same flight."
Ventajas: "Good staff, new planes, polite and efficient"
Ventajas: "Extremely well organized...very inpressive.From the check-in desk to the boarding crew."
Ventajas: "Over all a good flight experience. Would use them again"
Ventajas: "Great service, and attendant is very nice and answers all request promptly. Food is ok."
Desventajas: "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
Ventajas: "Polite service of the crew. Overall conditions of temperature etc. Food was good with choices as were beverages."
Desventajas: "My husband has quite long legs, and although I had plenty of room, he was a bit close (though not tight) in legroom."
Desventajas: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Desventajas: "Entertainment selection movies could be expanded."
Desventajas: "A bit scary on the landing. Something, maybe the tires, screeched something wicked."
Ventajas: "I loved the entertainment and seats!"
Desventajas: "Staff was polite but a bit cold. Good food but not much variety. No non meat option."
Ventajas: "Speed of checking in process"
Desventajas: "Only fed us twice during the 15 hour trip. I wasn't the only one who was hungry almost 9 hours after the first meal was served. Other Chinese airlines I've been on fed their passengers 3 times."
Ventajas: "i like their food."
Ventajas: "Service was great! Plane amenities were also great for economy."
Desventajas: "Food could have been better. The beef with rice tasted weird."
Ventajas: "The service was great. But they didn't really cater much to vegetarians."
Desventajas: "Boarding left on time, but there were staff members frustrated and yelling at passengers to get on the plane. Normally I am not a picky eater, but I could not eat the food on the flight. It tasted like dog food"
Ventajas: "The crew was attentive and helpful! Good was served three times over this incredibly long flight. It wasn't horrible or delicious as it is airplane food."
Desventajas: "Wish the seats were more comfortable."
Ventajas: "Entertainment was excellent and crew very friendly and helpful."
Desventajas: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Ventajas: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Desventajas: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Ventajas: "Comfort, space, movies"
Ventajas: "They got us there. Good movie selection. Good wine"
Desventajas: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Ventajas: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Desventajas: "Screen weren't working to watch programs, and hear music"
Ventajas: "Full range of movies. Lights down much of the flight for sleeping."
Desventajas: "They don't offer the long flight supply bad with eye mask, ear plugs, tooth brush etc. They don't come around often enough with water or drinks."
Ventajas: "Good service and facilities"
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
Ventajas: "Service of the staff. Not as attentive as I would have liked, but definitely wasn't horrible."
Desventajas: "Selection of entertainment was poor, comfort was horrible (may be my own fault as i'm tall, but i don't recall getting an option to pick a seat prior), and boarding could have been better."
Ventajas: "Aircraft wasn't crowded and the staff were great"
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Desventajas: "seats were so uncomfortable.. felt like metal cups.. hardly reclined at all for a flight that goes over-night. Needs more comfort in seating."
Ventajas: "Good staff got there on time"
Ventajas: "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
Desventajas: "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
Desventajas: "Check in online process and meal selrction"
Ventajas: "- Very helpful flight attendants - Surprisingly decent airline food"
Ventajas: "My flight to Taipei was a positive experience. Premium economy was quite an act of kindness to oneself. The seats were roomy and comfortable. Noise canceling headphones are worth the weight in gold. I would recommend the seat as worth the extra money."
Desventajas: "The food actually was surprisingly poor. The congee simply didn't deserve the title. Sludge perhaps would better suit it. The next meal was much better with the shrimp salad."
Desventajas: "I chose the western style dish - needs improvement."
Desventajas: "First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings."
Desventajas: "Many changes and mistakes"
Ventajas: "having the access to a direct flight to the Philippines."
Desventajas: "enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year."
Ventajas: "excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal"
Desventajas: "On time gate opening when landing"
Ventajas: "The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade."
Desventajas: "The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated."
Desventajas: "Hoping to have a flight on time and not delayed."
Desventajas: "4 hours late departure from jfk."
Ventajas: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Desventajas: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Ventajas: "crew was great/ airline was clean"
Desventajas: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
Ventajas: "The food was good"
Desventajas: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Ventajas: "The crew was really good and professional."
Desventajas: "Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals."
Ventajas: "Great seats (Premium Economy) and very friendly crew."
Desventajas: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Ventajas: "great flight great service"
Desventajas: "Food was alright but could have been better."
Ventajas: "I loved the space in Business class. It was comfortable and great for sleeping."
Desventajas: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
Ventajas: "Great crew."
Desventajas: "Tight seats."
Ventajas: "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
Desventajas: "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
Desventajas: "The gate was too far"
Desventajas: "Missed the connection and had to pay to rebook"
Ventajas: "Great service and so much leg room"
Ventajas: "Crew service was satisfactory it"
Desventajas: "It’s been three days and they haven’t located my 1 of my 4 luggage’s . Nobody deserves this kind of treatment."
Ventajas: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Desventajas: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
Desventajas: "The people at the boarding counter weren’t helpful and not willing to help with my questions."
Ventajas: "Individual entertainment at each seat, the more leg space vs the Airbus."
Desventajas: "Called for assistance and was ignored 3 times. No one ever came to help. Flagged down an attendant and asked for water but never got a glass. Had to get up and go to the kitchen area to find someone to help me."
Desventajas: "Delay boarding at jfk"
Ventajas: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
Desventajas: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
Ventajas: "food when it finally arrived"
Desventajas: "waiting in plane 4 hours with no updates on status"
Ventajas: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Ventajas: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Ventajas: "Everything was good."
Desventajas: "Some times allow more Kg of Baggage."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "They have the friendliest flight crew I've ever seen."
Desventajas: "There was too much leg room. I'm not used to that."
Ventajas: "crew is very caring and attentive, food was delicious,"
Desventajas: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"
Ventajas: "philippines air is great! very easy and accomodating"
Ventajas: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Ventajas: "Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient."
Desventajas: "Long check in lines even though we checked in online. Flight delay."
Ventajas: "Wheelchair assistance was very good"
Desventajas: "Entertainment equipment on board is outdated"
Ventajas: "The crew was really nice."
Desventajas: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."
Desventajas: "Was a good experience"
Ventajas: "Liked the staff, friendly and courteous."
Desventajas: "Ran out of food options at the back of the plane."
Ventajas: "Good flight with excellent Serb=vice form the crew"
Desventajas: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"
Desventajas: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Ventajas: "Vegetarian meal - way better than delta"
Ventajas: "the flight is an hour in advance!"
Desventajas: "The food was disgusting The flight was delayed by 4 1/2 hours however there was no information given the ought the delay"
Ventajas: "Friendly flight attendants and comfy blankets."
Ventajas: "The staff was amazing. They treated me with respect and great care"