Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Desventajas: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Ventajas: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Flight departed on time, landed on time....excellent service, too."
Ventajas: "Friendly attentive staff."
Desventajas: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ventajas: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Desventajas: "The lounge was somehow poor and noisy because of the airport constructions."
Ventajas: "Pretty much everything"
Ventajas: "Typical ANA quality. Bumpy flight but handled very well."
Desventajas: "Nothing in particular."
Ventajas: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Desventajas: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "They came around often to see if we needed water or anything. Food was good."
Desventajas: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Ventajas: "Cheap prise"
Desventajas: "Food and entertainment"
Ventajas: "Comfortable seats, very friendly staff."
Desventajas: "Food needs improvement"
Ventajas: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Desventajas: "No opción de español"
Ventajas: "Service was great."
Desventajas: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Desventajas: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ventajas: "Friendly and accommodating crew"
Ventajas: "Customer Service"
Ventajas: "Flight was very good - enjoyed meal and entertainment"
Desventajas: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Ventajas: "Great service. Crew are kind and friendly!"
Ventajas: "Food and movies options."
Desventajas: "Not enough help to put my carry on on the overhead luggage storage."
Desventajas: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ventajas: "Very awesome and polite crew. Exact reason why I chose ANA"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "The flight attendants were very polite and kind."
Desventajas: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ventajas: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Ventajas: "Nice new plane"
Desventajas: "Delayed boarding"
Ventajas: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Ventajas: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Ventajas: "Crew is always awesome on ANA flights"
Desventajas: "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"
Ventajas: "Nothing really major to complain about but nothing that went the extra mile..."
Desventajas: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Desventajas: "VGML food was not good. Needs significant changes"
Ventajas: "Enjoyed the flight very much!"
Desventajas: "Too much scrutiny for my request for a double vodka screwdriver"
Ventajas: "Seats were comfortable. Entertainment was OK."
Desventajas: "I don't know what that food was, but it wasn't food."
Ventajas: "Check in was easy and staff and crew were very polite."
Desventajas: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
Ventajas: "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
Desventajas: "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
Ventajas: "Staff was friendly, Aircraft was clean and tidy."
Desventajas: "Food was poor, there was no space, even domestic flights have more space than this one.!!"