El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Desventajas: "The movie selection could have been much better for such a long flight."
Ventajas: "Typical flight and all went well."
Ventajas: "Seat super comfy"
Desventajas: "All okay"
Ventajas: "The crew was super friendly."
Ventajas: "Boarding very efficient."
Desventajas: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Ventajas: "The crew members polite and nice."
Desventajas: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Ventajas: "The crew was absolutely amazing!"
Desventajas: "I think everything was amazing"
Ventajas: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Ventajas: "The food and legroom"
Desventajas: "More movies :)"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Everything ! Makes me what to travel to Japan more."
Desventajas: "I loved it"
Ventajas: "Seats, movies, comfort"
Desventajas: "No vegetarian options"
Ventajas: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ventajas: "Compensated with lounge pass"
Desventajas: "Very poor check in around Visa situation"
Ventajas: "Friendly and helpful"
Ventajas: "Very helpful and polite"
Desventajas: "I got a sore but comes the seat was not very padded"
Ventajas: "Friendly diligent staff"
Desventajas: "No announcement to acknowledge the bumpy ride"
Ventajas: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Desventajas: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ventajas: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Desventajas: "Can’t think of any thing"
Ventajas: "Courteous and professional flight attendants"
Desventajas: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Ventajas: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Desventajas: "Can't really say anything bad! It was great!"
Ventajas: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Desventajas: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Ventajas: "Boarding and crew"
Desventajas: "Lost luggage"
Ventajas: "Seat width, Crew Service,"
Desventajas: "Web Site Check in is cumbersome"
Ventajas: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Desventajas: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Ventajas: "Economy seating the best in the business."
Desventajas: "Old movies"
Ventajas: "I love flying jal"
Desventajas: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Ventajas: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Desventajas: "I wish all the seats were like first class. We were in economy class"
Ventajas: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Desventajas: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ventajas: "best comfy seat! best food best service! I will use japan airline again!"
Ventajas: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Desventajas: "I think it would be good to put more food that is geared to a more international palate."
Ventajas: "That it was comfortable."
Desventajas: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ventajas: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Desventajas: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Desventajas: "Free Wi-Fi would be nice"
Desventajas: "Some turbulence awoke us midway through the overnight flight."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Crew was very pleasant professional and caring."
Desventajas: "Seat bottoms could be more comfortable."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Plane is comfortable"
Desventajas: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Desventajas: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Ventajas: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Desventajas: "I wish they had a larger movie selection, but they had most "New Releases"."
Ventajas: "Politeness of staff, cleanliness, promptness and efficiency."
Ventajas: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Desventajas: "Cannot say there were any negatives."
Desventajas: "More storage space in business"
Ventajas: "Friendly staff. Both two meals were awesome."
Desventajas: "Already done."
Ventajas: "Food, service"
Desventajas: "The space"
Ventajas: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Desventajas: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ventajas: "I can say all the crew was amazing"
Desventajas: "They are doing excelent job."
Ventajas: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Desventajas: "For a premium economy service, it was really good."
Ventajas: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Desventajas: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ventajas: "I like everything crew, etc"
Desventajas: "Nothing reallly"
Ventajas: "They treated you like you were important and really took care of my every need"
Desventajas: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Ventajas: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ventajas: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Desventajas: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ventajas: "Short flight"
Ventajas: "Loved the food/Movies/seats."
Desventajas: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ventajas: "Excellent attention to service and comfort."
Ventajas: "Staying in a hotel for 24 hours."
Desventajas: "Not actually making it to Japan."
Ventajas: "Friendly attentive staff. Excell ent food and great. Service."
Desventajas: "Really crowded seats in economy."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "The main course"
Desventajas: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ventajas: "The seats are very comfortable. There was ample entertainment."
Desventajas: "No complaints at all. They are very professional and I would chose them again."
Desventajas: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ventajas: "Crews were all nice, respectful and helpful!"
Desventajas: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ventajas: "Food and good service"
Ventajas: "Excellent service. Good food. Very attentive and responsive flight crew."
Desventajas: "Space was too tight"
Ventajas: "I liked there was an opportunity to bid on an upgrade"
Desventajas: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Desventajas: "All good"
Ventajas: "Amazing service and comfortable lay flat bed"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "I like the personal TV, my foot rest and water holder frequent water serve,"
Desventajas: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Ventajas: "I paid for an economy class ticket but got first class service."
Ventajas: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Desventajas: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ventajas: "the crews were very polite and very helpful"
Ventajas: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ventajas: "Ease of checking. Empty seat between us"
Desventajas: "Can't upgrade with krisflyer miles"
Ventajas: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Desventajas: "Nothing negative to report"
Ventajas: "Great service and very friendly staff."
Ventajas: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Desventajas: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ventajas: "Singapore crew are on their feet and working for the entire flight. Great service!"
Ventajas: "Customer service and food couldn't be better."
Ventajas: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ventajas: "Almost everything"
Desventajas: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Ventajas: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Ventajas: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Desventajas: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Desventajas: "Plane is old and tired. Not what Singapore Airlines is famous for."
Ventajas: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
Ventajas: "The diabetic meals"
Desventajas: "Headphones and more snacks."
Desventajas: "I paid for a window seat through your website. When I arrived at the gate I saw that I had a middle seat. China airlines stated that they do not honor outside booking seat request. It was very uncomfortable for 16 hours."
Ventajas: "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
Desventajas: "Hard to ask for more spacious seating but I will."
Ventajas: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Desventajas: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "Check-in counter - staff was corteous"
Desventajas: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
Ventajas: "The airplane was new and clean."
Desventajas: "Flight was delay"
Desventajas: "the seats in economy are to small....china airlines put those small seats in to add capacity....those are not factory seats"
Desventajas: "flight attendant don't speak english clearly!"
Ventajas: "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
Desventajas: "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
Ventajas: "Great service"
Desventajas: "Nothing. Everything was awesome."
Desventajas: "Seat not comfortable at all"
Ventajas: "Pleasant flight attendants, great attentiveness. Clean planes."
Desventajas: "Seat cushions were VERY hard."
Ventajas: "On time arrival; good in-flight service. Plenty of entertainment options."
Ventajas: "Overall, it wasn't a bad experience but it wasn't fantastic."
Desventajas: "The crew barely smiled."
Ventajas: "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
Ventajas: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
Ventajas: "it was a pretty quiet flight. a little turbulent but ok. pilots did a good job."
Desventajas: "the food was not that good. ive had better on the sametrip before."
Desventajas: "One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat."
Ventajas: "The economy class seats are actually some of the best to sleep in!"
Ventajas: "Chair comfort (but no location) , food and partially the crew."
Desventajas: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Ventajas: "Very attentive staff Plenty of movie options"
Desventajas: "Food was meh but that's common for airline food"
Ventajas: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Desventajas: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Ventajas: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Ventajas: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Desventajas: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."
Ventajas: "Crew was very efficient with great customer service"
Desventajas: "Food was awful. Would bring my own food on future flights"
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Nice crew, decent food"
Desventajas: "Very narrow seats, sitting between two mothers with crying infants"
Ventajas: "Ground crew facilitated the flow of the very long line, making sure it's moving along. The flight crew were helpful in finding a spot for your carry on and were always there when I needed assistance. Food was good but the Taipei-Manila flight, there was only one choice of meal."
Ventajas: "The comfortability of the ride was great. Seats were comfortable, easy to sleep in."
Desventajas: "The flight was delayed. The headphones weren't comfortable at all and the movies weren't easy to hear at all."
Ventajas: "Seat was comfortable and nice"
Desventajas: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Ventajas: "Service and flight was mediocre and flight time was longer than I thought."
Desventajas: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Airplanes are fairly new. Everything seemed fairly clean. Movie choices were good. The staff was really accommodating and friendly."
Desventajas: "Narrow seats in Economy. With every move, I had to be careful not to disturb the person next to me. I am a fairly skinny guy. This was quite challenging when I tried to eat. It was too easy to trigger the flight-attendant call button by accident with the touch screen. The icon is not really obvious and it is close to the screen on and off icon."
Ventajas: "Flight was great only issue was that I couldn't take my bag on the flight. It was said to weigh to much but others had heavy bags and had them on the flight."
Ventajas: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Ventajas: "comfort of premium economy seating in 777 ER300"
Desventajas: "Food service not that good."
Desventajas: "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."
Ventajas: "Flight attendants was prompt and courteous."
Desventajas: "Food was okay."
Ventajas: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Desventajas: "Nothing to report bad"
Ventajas: "Price was good. The plane was quiet and clean."
Desventajas: "Food was not very good compared to competitors. I fly a lot and I'm positive these were the smallest seats I've ever had. Understand it's economy, but for a 12 hr. flight it's difficult. Also, check-in line took almost 2 hrs, giving most of us 30 min to go through security and find the boarding gate."
Ventajas: "Entertainment system and the interior of the plane cabin."
Desventajas: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Ventajas: "All good"
Desventajas: "All good"
Ventajas: "Food & water were passed out on time"
Desventajas: "Too full, seats were so near each other"
Desventajas: "Something must be done about how far a person can recline their seats. I'm a '6 with long legs, the flight to Taipei was 13 hours. The guy in front of me reclined his seat all the way down. Flight crew was helpless."
Desventajas: "For a long flight the seat is uncomfortable, it needs to be more comfy and size could be better."
Ventajas: "Flight was great. Everything went smoothly, staff was great and very helpful. No complaints at all"
Ventajas: "Seat, service, entertainment."
Desventajas: "En unos pocos meses he realizado el mismo trayecto con China Airlines y en ambos casos he terminado corriendo por el aeropuerto de Hong Kong para coger mi siguiente vuelo."
Ventajas: "Not much"
Desventajas: "Seating is fit only for the wee people"
Desventajas: "Old plane - entertainment system did not have too many movies. Food was just okay"
Desventajas: "Food was not it should be for business class"
Ventajas: "The flight was on time, the crew was fine"
Desventajas: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Ventajas: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Desventajas: "Entertainment programs was so poor .."
Desventajas: "personal mas amable"
Ventajas: "On time arrival"
Desventajas: "Translation speeches. Food uncooked. Bad entertainment"
Desventajas: "Organizar el abordaje. No hubo abordaje preferencial para familias con niños pequeños, o para personas con asistencia especial."
Ventajas: "Need to upgrade seat and movies"
Desventajas: "Meals and toiletries"
Desventajas: "El abordaje fue caótico: mala señalización para las filas y los pasajeros no entendían dónde debían hacer cola. Gracias por la cena: primera vez que me dan salmón en clase económica y estaba riquísimo."
Desventajas: "The boarding time was delayed. The boarding process could have be more streamlined."
Ventajas: "The flight was fine, overall okay. The food was good, especially dinner."
Desventajas: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."
Desventajas: "The seat reclined flat for comfort."
Desventajas: "better food"
Desventajas: "Bathrooms dirty"
Ventajas: "Servicio, comida, atención."
Desventajas: "No puedo criticar nada"
Desventajas: "Prices should be lowered and more direct flights from EWR airport."
Ventajas: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Desventajas: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
Desventajas: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
Ventajas: "Direct flight, no other flights can do that."
Desventajas: "Air condition in airplane and Cairo airport was no good"
Ventajas: "Crew was great, very polite and service oriented."
Desventajas: "Amenities (seats, bathrooms, entertainment, headphones and food) were not on par with other world class carriers, especially for business class."
Ventajas: "Good flight. Arrived on time and left relatively on time"
Desventajas: "Luggage took a long time to arrive in the terminal"
Desventajas: "El asiento no reclinaba bien y el apoya pie no funcionaba. No se mantenía y tuve que cerrarlo porque quedaba todo abajo. La tripulación muy mala atención, caras serias, nada de simpatía y poca atencion. Muy incómodo el asiento"
Ventajas: "The hotel and the food"
Ventajas: "Personnel was great. Delicious and frequent food and drinks."
Desventajas: "I asked for wheelchair service but I never received it."
Desventajas: "Flight delayed for over two hours"
Ventajas: "The crew was friendly and professional. Food was very good as well as the selection of non-alcoholic beverages. Flight was on time, and plane was clean!"
Desventajas: "Passenger seating next to me (I was sitting in an aisle on a 3-seat row, economy plus) kept on leaning towards me all the time. I had to "create" of sort of barrier between the two of us with a couple of pillows. A lady sitting in the row in front of me - a 50-something y/o woman with husband and 3 kids keep on reclining her seat to the point that I was barely a couple of inches from the top of her head, even as I was eating. I had to forcefully push back ti get some room."
Ventajas: "Possibly the food and the flight is direct"
Desventajas: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
Ventajas: "Great service & reasonable accommodation throughout the flight"
Desventajas: "Trash on the floor but that's on every flight"
Ventajas: "Every thing"
Desventajas: "Every thing"
Desventajas: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
Ventajas: "Amazing hospitality. Flight attendants were so friendly. The meals and gifts made for a very pleasant flight experience"
Ventajas: "Lots of terberlance but good flight"
Desventajas: "The terberlance"
Desventajas: "Boarding was a little slow, but the crew was nice and courteous Seating was comfortable and roomy. The food was good."
Ventajas: "The people, the food, the culture."
Ventajas: "Y más si viajas con niños."
Desventajas: "Comida muy buena"
Ventajas: "Vuelo y personal ok"
Desventajas: "Aviones antiguos. Ninusb ni pantalla individual. Salio con retraso y llego puntual"
Ventajas: "Vuelo salio puntual y llego antes de lo previsto"
Desventajas: "Avion antiguo, sin usb ni tv individuales. Espacio entre asientos escaso"
Ventajas: "Good services despite a long flight"
Ventajas: "Every member of the staff was super friendly. Complimentary food and beverages for all meals. Good selection for in-flight entertainment. Provided eye masks, blankets and pillows. Good amount of leg room."
Desventajas: "I don't really have any complaints! I would definitely use this airline again."
Desventajas: "Allowed only one bag and charged $120 for second bag. I thought we are allowed two bags"
Ventajas: "I loved the food selection. Taste and presentation were good too. Plane is new, which is plus."
Ventajas: "I liked everything .... planes, food, service, punctuality..."
Desventajas: "Good choices like non- Red Meat"
Desventajas: "couldnt change it"
Desventajas: "First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings."
Desventajas: "Many changes and mistakes"
Ventajas: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Desventajas: "Boarding process at MNL needs to be more organized."
Ventajas: "having the access to a direct flight to the Philippines."
Desventajas: "enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year."
Ventajas: "Seat was great!"
Desventajas: "Long flight this good to offer drinks and snacks between meals"
Desventajas: "Food options could have been better. I decided to treat myself and fly business for better service but both my trip were epic failed!"
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Desventajas: "Hoping to have a flight on time and not delayed."
Ventajas: "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
Desventajas: "4 hours late departure from jfk."
Ventajas: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Desventajas: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Ventajas: "crew were amazing"
Ventajas: "crew was great/ airline was clean"
Desventajas: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
Ventajas: "Crew are very helpful."
Desventajas: "Need reclining seats"
Ventajas: "The food was good"
Desventajas: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Ventajas: "The crew was really good and professional."
Desventajas: "Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals."
Desventajas: "Food quality needs lot of improvement"
Ventajas: "Great seats (Premium Economy) and very friendly crew."
Desventajas: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Ventajas: "great flight great service"
Desventajas: "Food was alright but could have been better."
Ventajas: "The ataff assigned me an exit row qwitj extra legroom"
Ventajas: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Desventajas: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Ventajas: "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
Desventajas: "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
Desventajas: "Missed the connection and had to pay to rebook"
Ventajas: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Desventajas: "The food was ok but could do better."
Ventajas: "Great service and so much leg room"
Desventajas: "The people at the boarding counter weren’t helpful and not willing to help with my questions."
Ventajas: "early arrival"
Desventajas: "to many security check in art Airport."
Desventajas: "Delay boarding at jfk"
Ventajas: "food when it finally arrived"
Desventajas: "waiting in plane 4 hours with no updates on status"
Ventajas: "Philippines Airlines ground staff expedited our immigration and customs clearance in MNL because of a flawed system for international transfers between terminals. We would have missed our connection despite a 2 hour connection time if not for their assistance."
Desventajas: "Despite having our bags tagged from TPE via MNL to DXB and a 2 hour transit window in MNL, we were forced to clear immigration in MNL, claim our bags, clear customs and then pay for taxi transfer between terminals to check in again for our PR flight from MNL to DXB. At the very least Philippines Airlines should have provided transport betweeen terminals. We will NOT transit through MNL again until this is fixed."
Ventajas: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Ventajas: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "They have the friendliest flight crew I've ever seen."
Desventajas: "There was too much leg room. I'm not used to that."
Ventajas: "crew is very caring and attentive, food was delicious,"
Desventajas: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"
Ventajas: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Ventajas: "Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient."
Desventajas: "Long check in lines even though we checked in online. Flight delay."
Ventajas: "Wheelchair assistance was very good"
Desventajas: "Entertainment equipment on board is outdated"
Ventajas: "The crew was really nice."
Desventajas: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."
Desventajas: "Was a good experience"
Ventajas: "Good flight with excellent Serb=vice form the crew"
Desventajas: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"
Desventajas: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Ventajas: "Vegetarian meal - way better than delta"
Desventajas: "Original flight was cancelled for 'operational reasons' - was put on next day flight instead. Repeatedly called Philippine Airlines customer service to ask about them providing overnight hotel accommodation given the new flight time, but was either told to call back later, that they had entered the wrong date for the request for hotel accommodation - in the end received no reply at all!! Worst airline customer service experience ever!"
Desventajas: "The food was disgusting The flight was delayed by 4 1/2 hours however there was no information given the ought the delay"
Ventajas: "Friendly flight attendants and comfy blankets."
Ventajas: "The staff was amazing. They treated me with respect and great care"