El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The service and food was great. Plains are new."
Ventajas: "The experience was really good. I’ll be using JAL again."
Desventajas: "Keep doing a good job."
Ventajas: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Desventajas: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Desventajas: "Seat cushion could use more cushioning. Larger portions of drinks served"
Ventajas: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Desventajas: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Ventajas: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Ventajas: "Privacy of window side seat"
Desventajas: "More movie selections"
Ventajas: "Everything ! Makes me what to travel to Japan more."
Desventajas: "I loved it"
Ventajas: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Desventajas: "No vegetarian options on the main meal menu"
Ventajas: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ventajas: "The crew were very polite,"
Desventajas: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Ventajas: "Compensated with lounge pass"
Desventajas: "Very poor check in around Visa situation"
Desventajas: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ventajas: "Lots of legroom"
Desventajas: "No complaints I was pleased"
Ventajas: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Desventajas: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ventajas: "Clean plane, very nice crew."
Desventajas: "Flying coach is always cramped for a tall person!"
Ventajas: "Wonderful crew!"
Ventajas: "The customer service overall was really good."
Desventajas: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ventajas: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Desventajas: "The only thing I didn't like Was leaving the plane."
Ventajas: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ventajas: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Desventajas: "The horrible JET LAG I have now lol."
Ventajas: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Desventajas: "Aisle seats not very private, remote control not intuitive to use"
Ventajas: "Curteous and pleasant."
Desventajas: "All packed the plane. Tight."
Ventajas: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ventajas: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Desventajas: "I think it would be good to put more food that is geared to a more international palate."
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ventajas: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Desventajas: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Ventajas: "Service was amazing and made me feel like I was in first class."
Desventajas: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ventajas: "food was great flight attendants are courteous and reliable"
Ventajas: "Staffs areattentive"
Desventajas: "Chair space so limited"
Ventajas: "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
Ventajas: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Desventajas: "seats need a bit more padding"
Ventajas: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Ventajas: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Desventajas: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Ventajas: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Desventajas: "I wish they had a larger movie selection, but they had most "New Releases"."
Ventajas: "The boarding was efficient. Cabin and lavatories were clean."
Desventajas: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Ventajas: "This is the best airline I have ever taken. Staff were attentive, boarding was quick and efficient and there were lots of meals, snacks and drinks. In-flight entertainment selection was also great."
Desventajas: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Crew was awesome, super attentive and friendly."
Desventajas: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Ventajas: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ventajas: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Ventajas: "Entertainment offerings were good."
Desventajas: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ventajas: "The crew was fantastic and the food was very nice."
Desventajas: "It really would have been nice to have a vegetarian option!"
Ventajas: "Crew was good"
Desventajas: "The way they board"
Ventajas: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Ventajas: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Desventajas: "The food was not enough, we felt so hungry before arriving."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Desventajas: "No complaints, I would say....ANA the best,!"
Desventajas: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Overall the service was good."
Desventajas: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ventajas: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Desventajas: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Desventajas: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Desventajas: "Great staff and food for a plane."
Ventajas: "The service...the food...the entertainmrnt....tq tq tq"
Ventajas: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ventajas: "Staff and crew and food!"
Desventajas: "We could not check in online. This was frustrating and we do not know why?"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Good food, seats were comfy enough for a 4.5-hr flight."
Desventajas: "Better Hollywood options for entertainment."
Ventajas: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Desventajas: "The entertainment choices for English speakers was a bit limited."
Ventajas: "Good communication, food and services"
Ventajas: "more new movies will be better"
Desventajas: "Food was ok and limited entertainment"
Ventajas: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Desventajas: "No opción de español"
Ventajas: "Service was great."
Desventajas: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Ventajas: "Good good, good service, and good equipment."
Ventajas: "stewards very polite"
Desventajas: "seats uncomfortable"
Desventajas: "Breakfast option"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Service was amazing."
Ventajas: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Ventajas: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Desventajas: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Ventajas: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Desventajas: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Desventajas: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Ventajas: "Onbaord Crew hospitality"
Desventajas: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ventajas: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Desventajas: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Ventajas: "The food"
Desventajas: "All old movies in English"
Ventajas: "Very efficient, very fast boarding. Crew was polite."
Ventajas: "The crew was excellent."
Desventajas: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ventajas: "The service, foods , sack ,"
Ventajas: "Serve customers with a smile"
Desventajas: "Better tasting meal packages served at economy cabin"
Ventajas: "Crew, food, time all great."
Desventajas: "WiFi did not work. Flight data unavailable."
Ventajas: "Super friendly crew. Enough food and drink."
Ventajas: "The crew was very helpful and courteous."
Desventajas: "The flight was delayed and I decreased my time in Singapore"
Desventajas: "No complain . It’s singapore airlines"
Ventajas: "Superb service."
Desventajas: "Meals were average for airlines"
Ventajas: "I like everything in Singapore airlines"
Ventajas: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Desventajas: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Ventajas: "Friendly crew and spacious."
Desventajas: "Food could be better"
Ventajas: "Cabin crew knew how to work."
Desventajas: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ventajas: "Well organized boarding, friendliness of staff, food service"
Desventajas: "Flight was delayed by about an hour."
Ventajas: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Desventajas: "Need to update the planes.."
Ventajas: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ventajas: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Ventajas: "The flight attendants were nice, attentive and joyful!"
Desventajas: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Ventajas: "Very organized"
Desventajas: "Seats could be a bit more comfortable in premium economy"
Ventajas: "Staying in a hotel for 24 hours."
Desventajas: "Not actually making it to Japan."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Everyone was very attentive and nice. The leg room is decent ."
Desventajas: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Ventajas: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Desventajas: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Ventajas: "great crew service. my first time flying with singapore airlines and they delivered"
Desventajas: "Food wasn't the greatest but it was adequate considering shirt trip"
Ventajas: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Desventajas: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ventajas: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ventajas: "Amazing service and comfortable lay flat bed"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Service was great."
Desventajas: "Bit on the cold side."
Desventajas: "My Vegan meal was terrible."
Ventajas: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Desventajas: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ventajas: "Friendly, attentive crew. Clean plane."
Desventajas: "Cramp set space. Lack of movie choices, not all had closed caption."
Ventajas: "Liked everything from service to comfort"
Ventajas: "Staff were awesome. given that my wife and son both had food poisoning."
Desventajas: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ventajas: "Very helpful and polite staff"
Desventajas: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ventajas: "Great service and very friendly staff."
Ventajas: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Desventajas: "I didn't care much for the meals, but my husband loved them."
Ventajas: "service, good TV quality and good movie selection"
Desventajas: "sound quality with headphones was horrible"
Ventajas: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ventajas: "everything, excellent job"
Ventajas: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Desventajas: "Segment Delhi to Singapore."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "Food not so good"
Desventajas: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ventajas: "Great Food"
Desventajas: "I have no complaint"
Desventajas: "Cabin too hot"
Ventajas: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Desventajas: "My husband reacted to the spicy beef/rice dish served for breakfast."
Ventajas: "Entertainment and board WiFi excellent"
Desventajas: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Ventajas: "See previous notes."
Desventajas: "See previous notes."
Desventajas: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Ventajas: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Desventajas: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Ventajas: "Crew were great!"
Desventajas: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Ventajas: "Airline is pretty good"
Desventajas: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."
Ventajas: "Amazing crew. Airline was awesome .. seem less"
Ventajas: "flight was great"
Desventajas: "food could've been a little better"
Ventajas: "Everyone was very nice, food was good, movie choice was great"
Desventajas: "Would have liked a more comfortable seat. Couldn’t sleep well"
Ventajas: "the staffs and the boarding experienve"
Ventajas: "I love the entertainment system. The airline attendants uniforms are very colourful."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "The entire crew was excellent in all areas and all the time even on a 14 hour flight that had been delayed for about 20 hours."
Desventajas: "When we arrived in Auckland very late, Air New Zealand out me up in a third rate hotel in a very bad part of the city with little to no communication on how to get back to the airport the next day. The customer service number I was given, was mo help at all. Flights were great, but the way they handled the unexpected was very poorly done."
Ventajas: "Very professional staff"
Desventajas: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Ventajas: "staff was lovely"
Desventajas: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Ventajas: "Excelente todo!"
Ventajas: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Desventajas: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."
Ventajas: "The crew, entertainment, and food were all great!"
Desventajas: "Our luggage did not arrive. This puts a huge damper on our honeymoon."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Desventajas: "I selected two bags on kayak but when I checked in at Air New Zealand they said I just had tickets. Was forced to pay the full price for the baggage."
Ventajas: "Top quality flight"
Desventajas: "The black boxes next to your feet are oddly placed and limit leg room."
Ventajas: "The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options."
Desventajas: "Having a bit more room during such a long flight would have been nice!"
Ventajas: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Desventajas: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Ventajas: "Left on time. And I got 2 snacks."
Ventajas: "The staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Ventajas: "The crew and plane was tops"
Desventajas: "It is very long, but that is no reflection on you."
Desventajas: "Lo perdí"
Desventajas: "The captain was late to the airport so our flight was delayed"
Desventajas: "Bulkhead seating terrible for long haul flight"
Ventajas: "Crew, cleanliness, movies"
Desventajas: "Meals were so-so."
Ventajas: "Cabin attendants kind, friendly"
Ventajas: "How caring and involved the flight crew made everyone comfortable during the long haul."
Desventajas: "Hard to find anything that was wrong with my flight"
Ventajas: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Desventajas: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Ventajas: "Staff and the cleaninless of the plane."
Ventajas: "Everything good"
Desventajas: "coming back to work"
Ventajas: "Low initial ticket price"
Desventajas: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Desventajas: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."
Ventajas: "Food, service, comfort was all very good."
Desventajas: "They lost my bag and the flight was delayed."
Ventajas: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Ventajas: "Shorter layover times with connecting flights compared with flying through LA. Aircraft had numerous toilets with great service and food. Water was brought around at regular intervals through out the entire flight. Something one appreciates when travelling with an Airline that does not offer this level of service Keep it up Air NZ"
Desventajas: "Economy seating is to tight and restrictive for a flight of 14-15 hours. If Airlines are going to offer this length and longer flight times they need to look at the spacing of there seating!!"
Ventajas: "The accommodations were unexpected and amazing!"
Ventajas: "Good crew."
Desventajas: "No food just sofa/coffee service. Boarding too a very long time, probably more customer related than airline"
Ventajas: "Friendly flight attendants, but not as attentive as the men we had from LA to Auckland. This exit row seat was near 5 bathrooms so not as good a seat as LA to Auckland."
Desventajas: "Kayak really dropped the ball and I have lost the entire cost of the tickets AND the travel insurance which didn't do anything. What a waste!"
Desventajas: "Food options!"
Ventajas: "Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . ."
Desventajas: "The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears."
Ventajas: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Desventajas: "Screens were better on the flight from Vancouver to Taipei."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "Crew was great... Seat was good"
Ventajas: "Friendly and attentive flight attendants."
Desventajas: "Food and quality of entertainment screen for economy."
Ventajas: "All ran on time. Crew okay"
Desventajas: "Seat uncomfortable. Food awful. For such a long trip-impossible to be comfortable in economy."
Desventajas: "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
Ventajas: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Desventajas: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Ventajas: "Flight went well and was on time"
Desventajas: "Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me."
Ventajas: "Great service and food."
Desventajas: "30min Delay boarding and 30min delay on take-off."
Ventajas: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Desventajas: "There is one option for the breakfast."
Ventajas: "Services on the plane, flight schedule punctuality."
Desventajas: "No dislike on this trip from LAX to Taipei."
Desventajas: "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
Ventajas: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Desventajas: "My ears were painful the whole time probably because it was a small aircraft."
Ventajas: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Desventajas: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Ventajas: "Crew was very professional and friendly and tried to to assist all passengers"
Desventajas: "My negative comment is always the boarding procedures when your section is called all sections rush to board as well as they need to be firm on carry on luggage"
Ventajas: "New planes"
Ventajas: "Lovely gracious Staff."
Desventajas: "One negative employee. Not so comfortable seat on new plane."
Ventajas: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Desventajas: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Ventajas: "The economy class seats are actually some of the best to sleep in!"
Ventajas: "i like their food ."
Ventajas: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Desventajas: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."
Ventajas: "Food, chair, and crew."
Desventajas: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ventajas: "Everything was acceptable"
Ventajas: "EVERYTHING WAS SMOOTH AND QUICK"
Desventajas: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Ventajas: "Good service and entertainment"
Desventajas: "Waiting anoher 4 hours for a plane to leave."
Ventajas: "Friendly staffs, decent leg room, boarding process was smooth"
Desventajas: "A little limited movie selections & food was ok"
Ventajas: "The chicken and rice dish was tasty. I also appreciated the fresh fruit."
Desventajas: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "The aircraft is very poor the seat is very bad condition you feel like you sitting on steel sheet for the link of the flight which is 13 deceit is very nerrow very bad condition , when I ask the host he said the aircraft is going to be retired next week so that's a very bad luck for us to fly 13 hour in this condition food is very bad I was disappointed out of the whole trip"
Ventajas: "They were very helpful with the connecting flight and ensured we made our way thru the airport quickly."
Desventajas: "All was fine but why can't my earphone jacks fit into the airplane jacks? As it is I need to hold it in place"
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Aside from the one issue mentioned, everything else was fine."
Desventajas: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Ventajas: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Desventajas: "seats were so uncomfortable.. felt like metal cups.. hardly reclined at all for a flight that goes over-night. Needs more comfort in seating."
Ventajas: "The boarding process was well organized and quick despite the size of the plan."
Desventajas: "The seats are very narrow and not much leg room."
Ventajas: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Ventajas: "The crew was very nice. The flight was safe"
Desventajas: "Only pork was served. Every movment of the back passenger were felt."
Desventajas: "missing baggage"
Desventajas: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Ventajas: "Generally comfortable. Friendly staff."
Desventajas: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."
Desventajas: "Got to the gate and flight was booked, no seat, I was not on the list. Have trying to get refund by phone and e mail without response. Will never buy anything ever with kayak unless I get fully refunded."
Desventajas: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
Ventajas: "This flight was great and the attendants were very good and professional...awesome time..."
Ventajas: "Service, Seat, food, and movies."
Desventajas: "having to get up and ask for more beverages"