Ventajas: "Crew was amazing. They are very active."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Food was amazing."
Desventajas: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Desventajas: "The flight got cancelled & reaching to customer service took 2 hours"
Ventajas: "Friendly and hard working crew Comfortable flight but so long Pleasantly surprised since I see so many negative reviews Keep it up Air India"
Ventajas: "The food was good"
Desventajas: "Condition of the aero plane. The maintenance could have been better"
Desventajas: "The audio jack/port of my seat wasn’t working for the entire duration of the flight ; the food was not good; uncomfortable seating plus they didn’t inform me to check out my luggage at New Delhi and check them back in for Kolkata after clearing customs; this made me miss my baggage"
Ventajas: "Food that was okay."
Desventajas: "Tv didn’t work at all, seats are horrible, too much turbulence. Literally every hour there were turbulence. The whole plane was shaking. They seriously need to upgrade their plane."
Ventajas: "Flight crew was helpful"
Desventajas: "Old plane, entertainment didn’t work."
Ventajas: "Overall service"
Desventajas: "Nothing much"
Ventajas: "The flight reached Delhi 35minutes earlier than scheduled ."
Desventajas: "Dirty toilets and rude passengers"
Desventajas: "Seats are too thin. Can feel the person moving and settling in the back. Would have liked a little better seat."
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Desventajas: "Though it was crowded but passengers were not courteaous to each other. As soon as flight landed everyone were rushing to get out without caring of others"
Desventajas: "The flight was delayed for almost 2 hours from Delhi because they kept hold for other flight."
Desventajas: "I saw the staff members bickering while standing in line for the bathroom and seemed bothered that I was there. They seemed more interested in staying on task than being polite or courteous, which seems a bit of an oxymoron."
Ventajas: "The food and crew was very accommodating"
Desventajas: "The tv system did not work at all! Made the flight unbearable."
Desventajas: "Really cramped seating, very little legroom. Most ic-country flights within India were more spacious."
Ventajas: "Direct flight"
Desventajas: "Food need to be improved"
Desventajas: "Entertainment system does not work. Seat was not comfortable while reclined. Had to use pillow to fill gap. Plane was smelling bad towards end of journey"
Desventajas: "Entertainment system wasn’t operational. Spent 14 hours flight without any entertainment system"
Ventajas: "Excellent flight and service"
Desventajas: "My travel agent in India emphatically said that we did not require visas. We did not find out otherwise until we were at the gate in New York."
Desventajas: "Seat was broken and there wasn’t any other empty seat available. Entertainment system was not working at all. Food was really bad. I think I will never fly Air India again."
Desventajas: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."
Desventajas: "Air India cancelled my trip without any recourse or help re-booking. I had to take a flight at a later date and re-book before the refund was even issued."
Desventajas: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."
Ventajas: "The flight attendants were nice"
Desventajas: "The TVs didn’t work for the length of the flight"
Ventajas: "No socks or toothpaste or brush."
Ventajas: "nothing to give applauds for."
Desventajas: "-Flight was delayed by over 3 hrs at JFK airport - aircraft was dirty - Flight attendants did not let any one use the restrooms during the period the flight was waiting to take off for the three hour duration. - no beverages were served during the wait period as a courtesy gesture."
Ventajas: "I paid $ 100 for extra lag room seat there is tv no music broken seat I am very upset and didn’t do anything 17 D"
Ventajas: "Flight engine broke down on the runway and it took a day to get fixed."
Desventajas: "The way the management handled the whole thing was really poor. We were told to book some other flight since this one was cancelled. It was totally chaotic."
Desventajas: "The flight was delayed 25 hours. Was given $10 on day one to get food where just a bottle of water at the airport is $3. After hours of lying that we were going to depart on the scheduled day. They finally cancelled the flight after I was at the airport for more then 12 hours. Stayed at a hotel and was given no dinner or water. Next morning was given $12 for food and promised a depart time of 11:30 am and plane too off at 3:40pm."
Desventajas: "It got canceled"
Desventajas: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"
Ventajas: "The flight was on time. I didnt lose any bags."
Desventajas: "Everything else. Entertainment system was not working, food was ok. Old , filthy seat covers. Cabin started to give you a feeling that you are flying in a trash bin after a few hours into the journey. Not many options for drinks. Crew non attentive and callous. It really needs a facelift considering it is representing the country in some ways when operating abroad."
Desventajas: "Tv not working in a full flight"
Ventajas: "On time travel."
Desventajas: "Hygiene condition of aircraft."
Ventajas: "Punctuality and good food"
Desventajas: "Overall maintenance of cabin particularly the wash room was poor .Even soap tap was not there in the toilet used by me Entertainment system was not functioning.Even the plug for the headphones was totally damaged.So I was totally deprived of any entertainment during the flight."
Desventajas: "Entertainment hard to use. Did not work well"
Ventajas: "Crew need keep flooring clean"
Desventajas: "Nonstop flights"
Desventajas: "Tv service was not available on several screens"
Desventajas: "Crew shuts off Two restrooms for there use only by posting sign of "Under Maintenance". These are specially one of the rear restrooms. There are only 6 restrooms in the plane, out of which crew of 5 takes one rest room for them selves. You may divide 200 passengers for 4 Restrooms."
Ventajas: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Desventajas: "Food was substituted as they ran out of vegetarian food"
Desventajas: "the TV was out of order"
Desventajas: "Unhygienic restroom, torn seats, frustrated stewardess. This is like passengers finding a charity and paying for airline staff. What do we call this..a failed airline. They should not be allowed to fly and passengers getting hoaxed to book this shifty airline"
Ventajas: "Not much to like or desire, expect we arrived in one piece"
Desventajas: "The plane was old and dated, with duct tape visibly used everywhere. There was a moldy smell that hits you as soon you cross the business class into economy. The flight was delayed because two passengers where assigned the same seat on the flight, which took a lengthy time to resolve. No beverages or snacks were offered until 4 hrs into the flight and when it came to dinner, they ran out of food (veg option). They pieced together a meal for me (and many others), which basically was bread and whatever leftovers they had un-used from business class meals. The air hostesses where rarely seen unless it was for lunch/dinner service, and had a poor attitude. I asked for some water and they made it seem like it was an out of the world request. Both takeoff and landing where harsh. At take off, it was almost like a vertical take off and at landing, we came in too fast and once on the ground the pilot slammed on the breaks. If I had more time to book, I would of gone with another airline... will never be flying with Air India again."
Desventajas: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."
Ventajas: "A 14 hour flight that reached an hour early. They upgraded people for free so I got an extra leg-space seat for no extra money. Overall, a very pleasant flight."
Desventajas: "One or two members of the crew seemed a bit unfriendly. The majority, however, were really good!"
Ventajas: "Given the price at which i booked the round trip ($864), it was a decent enough flight. Staff was fairly cooperative."
Desventajas: "Headphone plug was broken. Didnt ask fr replacement as i got my own on board."