Desventajas: "Worst airline"
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "Cheap and fast"
Desventajas: "Crews are not as friendly as they should."
Desventajas: "The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us"
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Ventajas: "nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel."
Desventajas: "it could be better if my connecting flight waited for me"
Desventajas: "The food was uninspiring, to say the least."
Ventajas: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Desventajas: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Desventajas: "Customer service"
Desventajas: "Entertainment could be better. Food is ok, not great. Crew is very nice but limited English."
Ventajas: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Desventajas: "I don’t have anything bad to say. The service was really good."
Desventajas: "Pesima comida"
Ventajas: "The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route."
Desventajas: "Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing."
Ventajas: "Price and crew were great"
Desventajas: "Boarding process, choice of movies, leg room"
Ventajas: "Business class with flat beds and the forward compartment was very comfortable and cosy"
Desventajas: "Food Service Limited entertainment"
Ventajas: "Not sure"
Desventajas: "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
Ventajas: "Seats little hard. Back and butt hurting all the way there. Crew kept pumpin into me while I was sleeping. Food ok, not amazing. Long wait to get on the plane. Overall good."
Desventajas: "Hard seats. Long wait to board. Food can be better."
Ventajas: "good boarding good crew good seat in business class left on time and arrived on time"
Desventajas: "food was mediocre"
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Ventajas: "Comfy seat and caring flight crew."
Desventajas: "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Desventajas: "Mediocre food. Inscrutable website."
Desventajas: "flight from NYC was delayed for 11 hours. then we were in line for more than 4 hours in Shanghai."
Desventajas: "We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel."
Desventajas: "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
Ventajas: "very comfortable seat in business class excellent food friendly and competent flight crew"
Desventajas: "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
Desventajas: "Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners"
Ventajas: "flat beds, extensive menu and great service"
Ventajas: "For the price, I would say it was a very solid flight. Other options cost twice as much and I'm certain they weren't twice as good. Food could have been a little better, but again at the price, there is nothing to complain about. Buy a salad or a snack for the flight with all the money you are saving. The entertain was good but not as extensive as some of my other recent trans-pacific flights."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "Nothing. Absolutely nothing."
Desventajas: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Desventajas: "Flight was late by 2 hrs so I mussed my connection"
Desventajas: "It was just delayed without any announcement."
Desventajas: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
Ventajas: "Nice crew,courteous service"
Desventajas: "Food could take improvement"
Ventajas: "excellent biz class seats great aircraft good flight"
Desventajas: "unprofessional service courteous flight attendants but in general service was poor un organized and inconsistent...china eastern needs better in flight service training compared to other airlines"
Ventajas: "The leg room in economy seating is good."
Desventajas: "Poor customer interaction while boarding. Delay wasn't explained and members of the airline were condescending and dismissive. Very poor attitudes towards customers."
Ventajas: "nice crew goodteam"
Desventajas: "ticket cost"
Desventajas: "retrasos injustificados en transito, pese a tener tiempo no me dejaron pasar"