Ventajas: "excellent airlines for such a small customer market....A+"
Desventajas: "absolutely nothing!!"
Ventajas: "Great crew"
Desventajas: "For the price and service money well spent."
Desventajas: "They can't find me a alternate flight I've been waiting 8 hours with still nothing"
Desventajas: "We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before."
Ventajas: "It was like flying on a private/ corporate plane . Will def go again"
Ventajas: "That a seat was available at last minutes."
Ventajas: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Desventajas: "We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft."
Ventajas: "Not many people, even though boutique is more expensive I will use yall every time."
Ventajas: "Comfortable"
Desventajas: "Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late."
Ventajas: "The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou."
Desventajas: "It was over too soon. I would've to be able to do it again on a regular basis."
Ventajas: "Did not like it at all"
Desventajas: "Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again"
Ventajas: "The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size."
Desventajas: "The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person."
Ventajas: "Same as above."
Desventajas: "Same as above."
Ventajas: "Nothing"
Desventajas: "Scheduled to fly Cortez, CO to Phoenix at 10am xmas morning. Delayed until 11:40. At 11 it was delayed another hour. At 12 it was delayed another hour. At 1 it was delayed another hour. At 2:30 it was cancelled. Ridiculous lack of communication. We assumed it was weather, but eventually they told us it was mechanical. We had to drive 7 hours to get to our vacation, mostly at night, partially in a snowstorm with icy roads, and of course the 8 hours home later in the week. If we had known they would cancel in the morning it would have been much less stressful for all. Or better yet - have some airplanes on hand in case of mechanical failure!!"
Ventajas: "Comfortable ride with little delay. Good pilots"
Ventajas: "Friendly staff and ease of booking"
Ventajas: "zero"
Desventajas: "The flight delay caused me to miss my connecting flight in Denver. I then had to pay $165 to change my flight. None of the airlines helped waive this fee. This is Boutique's responsibility as the delay was due to "not having enough fuel to get to Denver." This should have been accounted for prior to the 10min before the flight was supposed to depart. I am incredibly disappointed with Boutique and the lack of customer service."
Ventajas: "Loved seats that really recline and table to work on"
Desventajas: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"
Ventajas: "The flight was fast and easy. The pricing is affordable. I like how there is no hidden fees. I also like how the plane only has a few seats."
Desventajas: "The plane was really hot when I first got on."
Ventajas: "Cost and schedule compliance"
Desventajas: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."
Ventajas: "Awesome pilots great service, super nice people!"
Ventajas: "Comfortable ride."
Ventajas: "The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!"
Ventajas: "Great friendly pilots, smooth flight"
Ventajas: "Felt like flying private. No waiting in long lines to board or feeling "herded". Smoothest take and landing, and a very friendly crew. Refreshing break from the major airlines."
Desventajas: "Plane was very warm while boarding and awaiting take off."
Ventajas: "This was unique experience on an eight seated plane. Loved the service and absolutely will do it again!!"
Ventajas: "more snacks"
Desventajas: "small plane, was kind of tight"
Ventajas: "Staff was very nice and willing to help. My luggage got stuck in TSA check and they had it on the next flight to my destination. Plane was very nice and the pilots were fantastic at not only flying but also in giving flight information"
Desventajas: "When my luggage arrived the next day to my destination, they called and told me I could come pick it up. however I live a few hours from the airport and asked if they could have it delivered to me asap. Yes, that was approved. The lady in charge of my bag went off work for 3 days and delayed my delivery. she should have asked someone else on staff to do instead of tell me my luggage was on the way."
Ventajas: "On time, easy check in, and friendly staff"
Ventajas: "The hospitality of crew"
Desventajas: "The noise of the plane"
Ventajas: "Liked the hospitality of the crew"
Desventajas: "The noise of the plane"
Ventajas: "The flight was smooth and comfortable. It was nice not having to deal with the major airports."
Ventajas: "The Atlanta airport workers were the best!"
Desventajas: "The food choice was trash."
Ventajas: "Plane was nice. Pilots were excellent. Felt very safe."
Desventajas: "We hit choppy air and one passenger got sick. During our layover, the pilots took extra time to clean the plane, fuel up, etc. they said we should only be about 15 minutes late. We ended up about 45 minutes late. Luckily that didn't matter to me but more accurate notice from the pilots about how long the delay would be would help."
Ventajas: "A different flying experience"
Desventajas: "There were 5 passengers on the flight, 2 checked in a bag for a total of 2 bags. My bag was lost. In reality on flight 438 Boutique Air lost/misplaced 50% of the passengers luggage. The staff is trying to get my bag on the next Boutique Air flight which does not arrive in Nashville until Sunday. I may be moved from Nashville on Sunday. The baggage needs to be on the next flight heading to Nashville regardless of the company."
Ventajas: "Crew was friendly."
Desventajas: "Plane was small so it was scary whenever we hit turbulence."
Ventajas: "The pilot and copilot were very friendly and sweet"
Desventajas: "People were puking everywhere the flight was like a roller coaster"
Ventajas: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"
Ventajas: "It was a quick stop to refuel, and we were immediately brought back into the plane afterward."
Desventajas: "That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault."
Ventajas: "I have flown between SLC and Denver perhaps 600 times over the last 20 years. This was perhaps the first time ever that I enjoyed the flight."
Ventajas: "Care, service, concern"
Desventajas: "Everything was good Stormy, rough air and a safe flight"
Ventajas: "The flight was short and sweet.chexking in was simple...we just showed our I.d. The crew was friendly and the plane was nice."
Desventajas: "Nothing really."
Desventajas: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."
Ventajas: "Ease and friendliness of staff"
Desventajas: "Not TSA pre check yet"
Ventajas: "The plane itself was new and very quiet (for a turboprop) - didn't even have to break out the earplugs. Crew handed out beverages before hand, nice service for a 45 min flight!"
Ventajas: "I loved the intimate feel of flying this airline. Meeting the captain on the Tarmac and getting personalized care like coffee, water, and descriptions of what we are flying over and around was awesome. With such a chill environment and the ability to shoot great photos out of the plane window I really felt like I was flying in my own private jet."
Desventajas: "Nothing. Nothing at all. We even landed early."
Ventajas: "They escorted us through TSA- super convenient"
Desventajas: "No toilet paper on plane."
Ventajas: "I liked the small business feel."
Desventajas: "There was no toilet paper on the plane."
Ventajas: "Loved the convenience and low hassle of not going through TSA. Very friendly staff and crew. Would fly again and again with boutique air. Especially since they have a flawless safety record!"