Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "We did not fly on this flight."
Desventajas: "We did not fly on this flight."
Ventajas: "Entertainment and board WiFi excellent"
Desventajas: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Ventajas: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Desventajas: "I paid for seats, but there is no record of my purchase at NZ air."
Ventajas: "Crew was amazing, very attentive."
Ventajas: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Desventajas: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Ventajas: "Great crew. Wine and cheese was nice."
Desventajas: "Nothing. All good."
Ventajas: "Premium economy is the way to go. So much more comfortable."
Desventajas: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Ventajas: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Desventajas: "On time fights would have made our day better and less stressful."
Desventajas: "No enough blankets when feeling cold"
Ventajas: "Good food"
Desventajas: "Why so cold in the cabin!"
Ventajas: "Nice seats in Business"
Desventajas: "2 hour delay"
Desventajas: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Ventajas: "the staffs and the boarding experienve"
Ventajas: "All round excellent - great service, food et al."
Desventajas: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Desventajas: "Flights was 2.5 hours late due to weather which was the biggest downer."
Ventajas: "Wonderful employees"
Ventajas: "Excelente todo!"
Ventajas: "Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice"
Desventajas: "I'd like more movie options. I had a very long round trip flight"
Desventajas: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ventajas: "The flight attendants were great and the flight was on time"
Desventajas: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."
Ventajas: "The customer service was great when I missed my flight."
Desventajas: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Ventajas: "Friendly prompt service!"
Ventajas: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Ventajas: "Everything else was great"
Desventajas: "Larding is shambullick from LAX! Needs improving your system . No one to tell you early which line and existing signs for economy and Premium do not stand out .. staff need to be on the ground sooner letting people know and asking them which seats to prevent most people being in the wrong queue"
Desventajas: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Desventajas: "We had to take a connecting flight from Paris and British Airlines were very inconsistent with their hand carry policy which gave me so much stress."
Ventajas: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Desventajas: "Engine noise at times drowned out the sound system"
Desventajas: "Lo perdí"
Ventajas: "everythign aboht the trip was great"
Desventajas: "Very small seat"
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Ventajas: "Excellent service, prompt attention, really great flight experience"
Desventajas: "Long distance from arrival gate to departure gate"
Ventajas: "Everything, space seat"
Ventajas: "No complaints at all"
Ventajas: "Not very much"
Desventajas: "The crew in my area didnt like her job or passengers in general and it was obvious."
Ventajas: "It was what I expected"
Desventajas: "Too cramped"
Desventajas: "I did not fly from Brisbane to Auckland"
Ventajas: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Ventajas: "Boarding from last row first"
Desventajas: "Food was just okay."
Ventajas: "Very professional; enjoyed entertainment options"
Desventajas: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
Ventajas: "The food and service was great"
Ventajas: "Grant Inflight service co-ordintor Shelly To be fired from New Zealand airlines"
Desventajas: "I will nvr take this airline.. racist"