Desventajas: "The websites should be improved that allow users to login."
Desventajas: "Improve Size of Visual Monitor"
Ventajas: "Seat was comfortable!"
Desventajas: "Clean the rest room and fix the lavatory"
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Ventajas: "The crew was helpful and patient. Toilets were always clean."
Desventajas: "Beer was not available. Sometimes the type of food was not available in the coach class."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Ventajas: "Trips were surprisingly pleasant! Excellent services!"
Ventajas: "not any games to play on the behind seat screen, it helps to pass the time..."
Desventajas: "The food was just ok,,,,could have been better.."
Ventajas: "Food was good, and offered even on short flights. Crew is very nice"
Ventajas: "Ground and flight crew were great"
Desventajas: "Quality of in-flight snacks, beverages and IFE systems were very poor"
Ventajas: "The food was good"
Desventajas: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Desventajas: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ventajas: "Food is better than most economy boarding and friendly cabin crew service."
Desventajas: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Desventajas: "The gate was too far"
Ventajas: "Nothing"
Desventajas: "Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you"
Ventajas: "Crew was very professional and was quick to address any needs of the customers"
Desventajas: "Better choice of foods"
Ventajas: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Desventajas: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Ventajas: "Little less food."
Ventajas: "Landing was perfect"
Ventajas: "Lots of delayed flight"
Desventajas: "Flight is too long..."
Ventajas: "Comfort and entertainment system"
Desventajas: "To late to board passengers,"
Ventajas: "Im tall so as usual the leg room was difficult but that is every flight im on"
Ventajas: "Entertainment and the crew was really good"
Desventajas: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Ventajas: "The only thing I like is the straight flight of otherwise food was ok"
Ventajas: "Other than a crew member that was quite rude all else was ok"
Desventajas: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Desventajas: "They didn’t have snacks for Muslims which I had requested"
Desventajas: "Food was just okay. Nothing to rave about. Could be improved."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Nothing"
Desventajas: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Ventajas: "Service was good"
Ventajas: "Food"
Desventajas: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Ventajas: "Food and crew"
Desventajas: "There was only entertainment on your phone or iPad"
Desventajas: "4 flights on Philippines Airlines, all 4 flights 3 plus hours late. There was not even a pretense of trying to be on time. Worst flying experience of my life, and I have been everywhere. PAL is their Acronym and the running joke is it stands for "Plane Always Late""
Ventajas: "the service and overall quality and comfort of plane"
Ventajas: "Very good cobfort and assistance"
Desventajas: "Entertainement system was bad, few options, no wifi as indicated before"
Ventajas: "Direct flight"
Desventajas: "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"
Desventajas: "Departure was delayed by more than 1 hour"
Ventajas: "Nothing"
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."
Ventajas: "The crew was very nice and attentive to our needs"
Desventajas: "Comfortability wasn't great."
Desventajas: "Always delay never been on time"
Desventajas: "flight cancelled. had to go to airport to correct. had no phone number or email to get hold of airline"
Desventajas: "My seat from Los Angeles airport was giving to another passenger..I was ask if I paid extra??? They gave a middle seat for 14hrs flight same as coming back Manila to Los Angeles ... No priority at all.."
Ventajas: "Extremely helpful crew, friendly and with a genuine warm smile. Good food. What I like the most is, it is a direct flight from the US mainland to the Philippines."
Desventajas: "A bit worn out economy seats. No tears, but looks old."