Ventajas: "You get what you pay for. Can't complain."
Ventajas: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"
Ventajas: "The crew is consistently wonderful!"
Desventajas: "Nothing really."
Desventajas: "The snack were very simple. They don't communicate properly all the different snack options."
Ventajas: "The crew was polite, efficient and prompt"
Desventajas: "The food quality needs improvement!"
Desventajas: "Generally ok for econ"
Ventajas: "yes amazing crew! thank you so much!"
Desventajas: "perfect already!"
Ventajas: "Service and biz check in"
Desventajas: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Ventajas: "Comfortable seats"
Desventajas: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Ventajas: "The sleepers in business were perfectly flat. It's the best sleep I've had on a flight."
Desventajas: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Narrow isles ment I kept getting bumped the entire flight."
Ventajas: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Desventajas: "I am vegetarian so should request veg option meals"
Ventajas: "The crew were friendly."
Desventajas: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Ventajas: "Excelente todo!"
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "Blankets, entertainment"
Desventajas: "Preferred seating was a joke !"
Ventajas: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Ventajas: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Desventajas: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Ventajas: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Desventajas: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Ventajas: "Staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Ventajas: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Desventajas: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Desventajas: "Lo perdí"
Ventajas: "entertainment, cleanliness, comfort"
Desventajas: "seats go far back in front of your face"
Ventajas: "Crew, cleanliness, movies"
Desventajas: "Meals were so-so."
Ventajas: "The skycouch!!The"
Desventajas: "The entertainment selection was boring."
Ventajas: "Everything, space seat"
Ventajas: "The fly was on time"
Desventajas: "The service very poor"
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "How caring and involved the flight crew made everyone comfortable during the long haul."
Desventajas: "Hard to find anything that was wrong with my flight"
Desventajas: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Ventajas: "Was the same, everything allright"
Ventajas: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Ventajas: "The best ever business class check in and superior lounge and breakfast."
Ventajas: "Food, service, comfort was all very good."
Desventajas: "They lost my bag and the flight was delayed."
Ventajas: "The plane was probably the best for international flight I have ever taken. More to the point the seat was so comfortable I was actually able to sleep, The seat also many great features (outlets to charge electronics, little storage area, and entertainment screen)"
Desventajas: "The check in (totally self serve) was awful. It was confusing not user friendly. US airlines have kiosks to print boarding passes. This did too but missed some steps, ie printing luggage tags which you needed to print yourself and attach and place on a conveyor belt. The airlines did not have enough help to guide people through this process."
Ventajas: "Fabulous! Again, the Flight crew are so friendly. helpful and always smiling. The overnight flight went very fast. The dinners and hot breakfast served were beautiful. Complimentary wine with dinner was lovely."
Ventajas: "Maybe I'm use to subpar American airlines but I was pleasantly surprised by the good food, high functioning tvs, and pleasant staff."
Ventajas: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Desventajas: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Ventajas: "Crew was great, good selection of movies"
Ventajas: "Friendly flight attendants, but not as attentive as the men we had from LA to Auckland. This exit row seat was near 5 bathrooms so not as good a seat as LA to Auckland."