Ventajas: "I really enjoyed the food as always and overall, I felt very comfortable"
Desventajas: "I enjoyed my experience overall."
Ventajas: "The crew was lovely"
Ventajas: "Entertainment options. Communications from captain. Dimming of cabin lights."
Desventajas: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Ventajas: "Staff friendly and helpful"
Desventajas: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Ventajas: "Wonderful crew, excellent food, very comfortable!"
Desventajas: "They lost are baggage"
Ventajas: "Airline is pretty good"
Desventajas: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."
Ventajas: "Best flight I’ve been on"
Ventajas: "Upgrading to Skycoach giving extra leg room was well worth it."
Ventajas: "The seat was spacious and the crew was very nice!"
Ventajas: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Ventajas: "Pinot noir"
Desventajas: "No temp control, a little stuffy"
Ventajas: "Crew did a very good job"
Desventajas: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Desventajas: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Desventajas: "One of the flight personnel I felt was very rude"
Desventajas: "Seats too small."
Ventajas: "Crew was great"
Ventajas: "I love the entertainment system. The airline attendants uniforms are very colourful."
Desventajas: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Desventajas: "That is didn’t happen until the next day"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Food vegan was good on all sectors"
Desventajas: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "We flew premium economy which included every luxury we could desire. We could not be more satisfied."
Ventajas: "Excelente todo!"
Ventajas: "I was very impressed with the older Japanese attendant’s attitude in helping everyone onboard. A family sitting 2 seats in front moved around a lot while putting their baby and toddler to sleep for the night flight. The attendant discreetly gave those of us earplugs and eye masks to help us shut out the noise. Also, her smile and pleasant attitude made it an enjoyable flight."
Desventajas: "When I checked in online, I had to pay extra to get an aisle seat."
Ventajas: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Ventajas: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Ventajas: "Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head."
Desventajas: "I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane."
Ventajas: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Desventajas: "Nothing to complain about"
Ventajas: "Everything else was great"
Desventajas: "Larding is shambullick from LAX! Needs improving your system . No one to tell you early which line and existing signs for economy and Premium do not stand out .. staff need to be on the ground sooner letting people know and asking them which seats to prevent most people being in the wrong queue"
Ventajas: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Desventajas: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Desventajas: "Lo perdí"
Desventajas: "Bulkhead seating terrible for long haul flight"
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Ventajas: "Everything was quite nice."
Desventajas: "Not much"
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "Amazing service. Friendly staff. Sat in row 38. Seat was comfortable and foot rest was amazing! I would highly recommend air New Zealand!"
Ventajas: "Loved the crew, and entertainment options"
Desventajas: "Very little space in the aisle and between seats"
Ventajas: "Crew helpful, congenial."
Desventajas: "Anticipated more legroom based on seat chart diagram."
Ventajas: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Desventajas: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Ventajas: "already commented above, everthing about the same...staff was very nice"
Desventajas: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ventajas: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Ventajas: "Comfortable flight. Drinks were excellent including tea!"
Desventajas: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Ventajas: "The best ever business class check in and superior lounge and breakfast."
Ventajas: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Ventajas: "seats were large, comfortable. layed back nicely"