El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Desventajas: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Ventajas: "Crew was attentive and informative of delays"
Desventajas: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Ventajas: "The crew was super friendly."
Desventajas: "JAL LAX Ground staff. Not helpful."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Pretty much everything"
Ventajas: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Desventajas: "No vegetarian options on the main meal menu"
Ventajas: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Ventajas: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Desventajas: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ventajas: "Professionalism with friendliness of the crew and the service provided."
Desventajas: "No issues with flight and boarding."
Ventajas: "That I probably won’t have to deal with AA for a while."
Desventajas: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ventajas: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Ventajas: "The Crew"
Desventajas: "This terminal is not easy to find. You have to take bus from the main terminal."
Ventajas: "Wonderful Crew."
Desventajas: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Ventajas: "Comfortable and service was pleasant"
Desventajas: "Like all of it except lack of vegetarian option for food"
Ventajas: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Desventajas: "only limited number of movie."
Ventajas: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Desventajas: "I thought the food was just so so. However, that's always a matter of personal taste."
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Ventajas: "Entertainment was good"
Desventajas: "Seats were uncomfortable, food was terrible"
Desventajas: "Food, especially before landing"
Ventajas: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Desventajas: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ventajas: "Food & entertainment"
Desventajas: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ventajas: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Desventajas: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ventajas: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ventajas: "Food, entertainment options, friendly staff"
Desventajas: "Beverage size could be more"
Ventajas: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "The flight went well and the 3 meals were interesting. The staff was professional."
Desventajas: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Ventajas: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Desventajas: "Not much leg room"
Ventajas: "Service was amazing and made me feel like I was in first class."
Desventajas: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ventajas: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Desventajas: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Ventajas: "The crew and service."
Desventajas: "No entertainment. No snack either."
Ventajas: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Ventajas: "Great staff and washlet toilets on board."
Desventajas: "I ended boarding last not one of the first as other airlines."
Ventajas: "Staff was great and everything went according to schedule."
Desventajas: "The food was bad, but this is my first time having such bad food on JAL."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Desventajas: "11 hr flight"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Desventajas: "I don't have anything to complain about."
Ventajas: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Desventajas: "Everything was great !"
Ventajas: "evening flight. not too crowded"
Desventajas: "delayed by 1 hour meal was so-so"
Ventajas: "the flight attendants were fantastic"
Ventajas: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Ventajas: "Space and courteousness"
Ventajas: "Well maintained plane, nice staff and over very comfortable."
Desventajas: "The wifi worked only 1 hr of the 3 hrs I bought"
Ventajas: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Desventajas: "The website doesn't work very well. It's also difficult to navigate."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "the food was god. the crew was very accommodating"
Ventajas: "Excellent crew!"
Desventajas: "Food was really unpleasant and entertainment all out of date movies"
Ventajas: "Seats were comfortable, crew was good"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Ventajas: "Flight departed on time, landed on time....excellent service, too."
Desventajas: "Seats are a little narrow near the window."
Desventajas: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "A taste of Japan food."
Ventajas: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Desventajas: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ventajas: "Great service, on time."
Desventajas: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Ventajas: "Great service, great flight"
Desventajas: "Warm not much as."
Ventajas: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Desventajas: "The business lounge in honolulu"
Ventajas: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Desventajas: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Attendants were friendly."
Desventajas: "Flight was late."
Ventajas: "It was short."
Desventajas: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Ventajas: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Ventajas: "Seats and service"
Desventajas: "No complaints"
Ventajas: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Desventajas: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Ventajas: "Crews' performance was good."
Desventajas: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Desventajas: "I missed it due to delayed flight from LAX"
Ventajas: "I slept through the flight from take off to landing."
Desventajas: "The cranky infant a few rows behind."
Ventajas: "Food and entertainment is great."
Desventajas: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ventajas: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Ventajas: "Food was served with metal utensils."
Desventajas: "No opción de español"
Ventajas: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ventajas: "They had good movies and music of my choice."
Desventajas: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Ventajas: "Best flight ever"
Ventajas: "Flight was good"
Desventajas: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Good service and not too long of a wait to board the plane."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "It was an awesome flight, very nice and great service,"
Desventajas: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ventajas: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Ventajas: "Onbaord Crew hospitality"
Desventajas: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ventajas: "Not overcrowded"
Desventajas: "Short flight, needed to purchase food"
Desventajas: "Better movie selection"
Ventajas: "The food was pretty good and the crew was very attentive. Checking was easy."
Desventajas: "Nothing really."
Ventajas: "Quality of food was good"
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Desventajas: "Space between seats - boarding time - food quality"
Ventajas: "On time flight times"
Desventajas: "Have better movie selection."
Desventajas: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
Ventajas: "The crew was very attentive."
Desventajas: "There were not a lot of movie options."
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Ventajas: "Flight is online"
Desventajas: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Desventajas: "Food was little disappointing this trip..."
Ventajas: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Ventajas: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Desventajas: "Orderly boarding"
Ventajas: "Crew was very accommodating!"
Desventajas: "Just being in the plane in general. Sitting for 12 hours is really uncomfortable"
Ventajas: "Good Service and Very Polite"
Desventajas: "The food was sad and mushy."
Ventajas: "Everything including the attendance supper service"
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "Hou-tia, everything from the food, entertainment was exactly what I needed and expected. Our connection was close so Eva had an attendant lead us through the airport in order for us to make our connection."
Ventajas: "Everything- from customer service to comfort"
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Desventajas: "Food could be better. Might consider to add ice cream as desserts. Cakes for desserts were tasteless. Need to provide bottled water instead of pouring water half full. ANA beats EVA in these little extra details."
Desventajas: "the boarding was a mess because there are two very close schedules in 12am"
Desventajas: "Food ia not that good. Need to have more flavoryy"
Desventajas: "Flight was too long."
Ventajas: "Service and boarding were very nice and smooth. Food and entertainment were excellent."
Ventajas: "Seat is reasonably comfortable in Eco Plus"
Desventajas: "Flight departed 30 minutes late, gate in SFO was a mad house with no practical lounge options for *G (must use UA Club in T3 which is a 10-15 minute walk). Please also give more than a thimble of water / beverages - serving sizes are tiny compared to US airlines."
Desventajas: "Boarding pass"
Ventajas: "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
Ventajas: "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
Desventajas: "It was just long but it’s understandable because of the distance"
Ventajas: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Desventajas: "Flight delayed. Food was just ok."
Ventajas: "Onboard foods and entertainment are good."
Desventajas: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Ventajas: "Business Class Food Service"
Ventajas: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Desventajas: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Ventajas: "Staff was extremely attentive and friendly"
Desventajas: "No complaints"
Ventajas: "Was given emergency exit seating. .. More leg room. .."
Desventajas: "Could not recline. ..Could not sleep in upright seating. .. Passenger behind me had no leg room. ..."
Desventajas: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Ventajas: "Food was great and the crews were helpful. They do offer snacks/drinks in between meals. For those who do not know, they do offer wine as a drink in the Economy class (usually red wine)."
Desventajas: "Speakers are not good during announcement. I can barely hear it. if they can improve that, that will be great."
Ventajas: "Friendliness and courtesy of crew, modern plane and good food. Well definitively fly EVA more!"
Desventajas: "In my Emergency seat position, whenever someone opened the washroom door, the washroom light would wake me as the light would shine in my eyes. Maybe offering eye cover for extended seat position would help."
Ventajas: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Desventajas: "i answered this already"
Ventajas: "terrible boarding crew"
Ventajas: "Seat, service and food were excellent"
Desventajas: "No negatives on this flight"
Ventajas: "Seats were nice and plane was clean"
Desventajas: "The ticketing agent assured me that he would handle my bag. When I arrived in Taiwan, I did not receive my bag. I believe my lack of Chinese and their weak English contributed to this problem."
Ventajas: "Food is great, with good selection between chinese or western meals. It was nice to have the menus printed. Flight attendants were very courteous and friendly"
Ventajas: "The seats were large and comfortable, and the food options were stellar."
Desventajas: "Because I was checked in so late (they were reviewing my documents for over an hour) I think they forgot to place a tag on my suitcase. This is turn resulted in my suitcase being left in Taiwan where I had a 4 hour layover. I am now currently waiting for my bag to be delivered to my place of work (hopefully in one piece)."
Desventajas: "Layover in Seoul at 3.30am. Nothing is open - even the lounge does not open until 5am"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "comfort and ease of transfer"
Desventajas: "food needs a little bit of improvement"
Desventajas: "The gate change notification on my phone was excellent"
Ventajas: "Good service"
Desventajas: "Update new movie"
Ventajas: "Crew was very helpful and kind."
Desventajas: "Improve entertainment.. more shows with subtitles ."
Ventajas: "By far the best airline, service, crew, etc, I’ve ever flown with! I love Asiana Airlines!"
Desventajas: "Seriously, nothing. It was great!"
Ventajas: "The flight crew was great and met my expectations."
Desventajas: "I flew on 4 separate planes and each one of them had noticeable issues with cracked interior components and torn materials. My seat was reassigned at check-in from the one I has selected 2 months earlier without notifying me. I went from a window seat to an aisle set for a 12+ hour flight."
Ventajas: "The food and the service"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Desventajas: "4 hours layover plus 3 hours delay. Horrible."
Ventajas: "Very nice crew."
Desventajas: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Ventajas: "Tons of leg room."
Desventajas: "No soap in bathroom"
Ventajas: "It was 12hrs."
Ventajas: "Great airline staff, good food, smooth flight."
Desventajas: "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
Ventajas: "Food was good, friendly service"
Desventajas: "Movies were not good, not enough selection"
Ventajas: "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
Desventajas: "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
Ventajas: "We were able to check in and board the plane on time. Im fully satisfied."
Desventajas: "The food isnt good."
Ventajas: "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
Ventajas: "The comfort of seats and leg room. Professional staff, excellent cuisine."
Ventajas: "The crew was very nice and polite.."
Desventajas: "I liked everything .."
Ventajas: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Desventajas: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Ventajas: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Desventajas: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Ventajas: "Delicious food"
Ventajas: "Asiana es lo mejor"
Ventajas: "The large leg space/room!"
Desventajas: "The food was limited and it's actually not that good."
Ventajas: "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
Ventajas: "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
Desventajas: "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
Ventajas: "i think asiana is one of the best airline in market for their professional services. thanks."
Desventajas: "Time delay."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "the food, the plane ride the shows that were showing on the flight"
Ventajas: "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
Desventajas: "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
Ventajas: "Everything was went well."
Ventajas: "Asiana service"
Desventajas: "Old plane. Small screens and worn out fixtures."
Ventajas: "The service-oriented and very pleasant attitude of the flight attendants made up for the other inconveniences."
Desventajas: "Suitcase was damaged. Flight was delayed 2 hours. Movie choices were limited--especially for foreign films. Wish there were more international films with English subtitles. However, the flight attendants made up for it by their attentive service."
Desventajas: "Well I paid for the flight and bought insurance to visit my fiancé for Christmas. A few days later I found out my fiancé was cheating on me, so I tried canceling the flight. My reason wasn't good enough and it didn't matter that I'd bought insurance. I will never go through this trash of a site or its insurance again."
Ventajas: "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
Ventajas: "The attendants are super nice."
Desventajas: "I do not like the time of departure. People can still work if the flight is at night and not at 1230PM."
Ventajas: "Boarding and on time flights"
Desventajas: "No personal tv on flight"
Ventajas: "Friendly crew and staff"
Desventajas: "Food was just okay No power outlets in economy seats Short delay"
Ventajas: "The cabin was surprisingly warm unlike other airlines I've been on. They also provided nice toiletries in the bathroom like face toner and mouth wash."
Desventajas: "The seats were a little uncomfortable especially for such a long flight"
Ventajas: "The crew"
Ventajas: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Desventajas: "Flight 1 hour delayed. Seat is kinda hard."
Ventajas: "Shorter trip, I was able to switch seats were i could raise the partition. Attendants were friendly and when i missed food service (I actually fell asleep) they offered it to me when i awoke."
Desventajas: "No toothbrush this time, but that's Ok, I had brought my own. No entertainment, but that wasn't a problem."
Desventajas: "Entertainment - difficult to find movie channel guide"
Desventajas: "UNITED CONTINENTAL SERVICE GOT ME TO HOUSTON ALIVE. BUT EVERYTHING ABOUT THE TERMINAL AT SFO TO THE AIRPLANE (A 320) AND SERVICE ON BOARD ARE VERY DISAPPOINTING AND I DREAD MY RETURN FLIGHT."
Desventajas: "Flight attendants were inattentive & plane was dirty"
Ventajas: "The crew was friendly, the flight went smoothly overall."
Desventajas: "I tried to request a vegan meal ahead of time but Hawaiian Airlines only offers special meal requests for international flights, which was very disappointing."
Desventajas: "I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive."
Desventajas: "Free movies and entertainment. Better food."
Ventajas: "Crew was nice and attentive"
Desventajas: "Luggage situation"
Desventajas: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Desventajas: "No free blanket. No free entertainment."
Desventajas: "Waiting for baggage at the baggage claim."
Ventajas: "Rum punch with Hawaiian chips"
Desventajas: "Turkey sandwich"
Ventajas: "OVERALL GOOD.FOOD COULD BE BETTER."
Desventajas: "Seats selected at booking were reassigned to back of the plane.We were traveling with another couple, their reassigned seats were not near us. Very disappointing"
Desventajas: "No food option for more restrictive diets."
Ventajas: "Friendly flight attendants"
Desventajas: "Expensive movie options"
Ventajas: "The extra touches that used to be normal and then every airline took away, like meals! Complimentary cocktail was a bonus too."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Desventajas: "Everything was great!"
Ventajas: "The flight crew was very friendly. The complimentary beverage and snack service were outstanding. They kept on coming up and down the aisles with water bottles to refill water. It was the easiest flight to stay hydrated on that I have ever been on."
Ventajas: "Boarding didn’t take too long and seats were comfortable."
Desventajas: "WiFi on plane would be awesome!"
Ventajas: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."
Ventajas: "Our flights were delayed in both directions!"
Desventajas: "The long delays. Also we were seated st the very end of the plane and were not able to change seats."
Ventajas: "Very kind staff, hot food!"
Desventajas: "No free movies"
Ventajas: "I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)"
Desventajas: "Customer service"
Ventajas: "Really friendly attendants"
Desventajas: "Delayed from Minneapolis me miss this flight. Now I have to fly to Seattle."
Ventajas: "Nice flight attendants. This is the only time we've been served a meal on a flight to Hawaii and it was much appreciated."
Ventajas: "Flight was delayed 12 hours due to airplane maintenance which disrupted car rental and lodging plans. Hawaiian Airlines made everything right by providing lodging, food and travel voucher. Will definitely travel with them again."
Ventajas: "Ontime , friendly , comfortable, they really do take care of you"
Ventajas: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Desventajas: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"
Ventajas: "Helpful and friendly Flight Attendants, no glitches. Really appreciate the first checked bag free!"
Desventajas: "Flying on United one of the legs of my vacation!!"
Ventajas: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Desventajas: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Desventajas: "The food that they gave was pasta and no othe alternatives (gluten free and more healthy)"
Ventajas: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"
Ventajas: "Loved the meal"
Ventajas: "The employees and crew were incredibly helpful and nice. This alone means we will likely fly Hawaiian again. Also, the plane was large enough for a 2x4x2 seat arrangement so my family of four was able to sit next to each other (versus the common 3x3 on other domestic flights)."
Desventajas: "Food options were very limited, meal food was borderline terrible and the in-flight "free" entertainment was non-existent. Since everyone around us (including us) had iPads and tablets, we weren't that concerned about a lack of in-flight entertainment."
Ventajas: "There was a female pilot"
Desventajas: "Staff was not friendly. Too many announcements. Food inedible."
Ventajas: "Staff was very friendly"
Desventajas: "You had to pay for movies"
Ventajas: "Surprise lunch with wine, gratis--like airlines used to be!"
Desventajas: "Too crowded, lousy food"
Ventajas: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."
Ventajas: "The tropical twist to the food served on board."
Desventajas: "No in flight entertainment"
Ventajas: "Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!"
Desventajas: "The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones."
Desventajas: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."
Ventajas: "Love the preloaded Ipads in first class. Not sure what entertainment was in coach."
Ventajas: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Desventajas: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."
Ventajas: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Ventajas: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Desventajas: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Ventajas: "Friendly team, efficient boarding, clean."
Desventajas: "No wifi. Charge for pillows, blankets, headphones."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Desventajas: "Absolutely,Nothing At all"