Desventajas: "The websites should be improved that allow users to login."
Ventajas: "Crew was not very friendly."
Desventajas: "Checking in for flight was not very good. Counter help was not well informed/trained."
Desventajas: "Clean the rest room and fix the lavatory"
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Ventajas: "The crew was helpful and patient. Toilets were always clean."
Desventajas: "Beer was not available. Sometimes the type of food was not available in the coach class."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Ventajas: "not any games to play on the behind seat screen, it helps to pass the time..."
Desventajas: "The food was just ok,,,,could have been better.."
Ventajas: "crew were amazing"
Desventajas: "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
Ventajas: "Crew was very nice and helpful"
Desventajas: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Desventajas: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ventajas: "Food is better than most economy boarding and friendly cabin crew service."
Desventajas: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Desventajas: "The gate was too far"
Ventajas: "Crew was very professional and was quick to address any needs of the customers"
Desventajas: "Better choice of foods"
Ventajas: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Desventajas: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Ventajas: "Little less food."
Desventajas: "My luggage was opened and my items inside were opened too. Chocolates and personal letter"
Ventajas: "Landing was perfect"
Ventajas: "Lots of delayed flight"
Ventajas: "same thing, food and crew were very courteous"
Ventajas: "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
Desventajas: "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."
Ventajas: "Comfort and entertainment system"
Desventajas: "To late to board passengers,"
Ventajas: "Smiling crew"
Desventajas: "Boarding guidelines shoul be enforced more"
Ventajas: "Entertainment and the crew was really good"
Desventajas: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Ventajas: "The only thing I like is the straight flight of otherwise food was ok"
Ventajas: "food when it finally arrived"
Desventajas: "waiting in plane 4 hours with no updates on status"
Ventajas: "the crew very accomodating.helpful,"
Ventajas: "Other than a crew member that was quite rude all else was ok"
Desventajas: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Desventajas: "Food was just okay. Nothing to rave about. Could be improved."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Nothing"
Desventajas: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Ventajas: "Flight was on time..staff was courteous"
Desventajas: "Good was ok"
Desventajas: "Don't delay the flight"
Ventajas: "Food"
Desventajas: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Ventajas: "Very attentive"
Ventajas: "My husband had a very good experienced with his flight. Food was great and the flight was fast."
Ventajas: "Food and crew"
Desventajas: "There was only entertainment on your phone or iPad"
Ventajas: "the seats were comfortable and the staff was very nice"
Desventajas: "i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla."
Ventajas: "Very good cobfort and assistance"
Desventajas: "Entertainement system was bad, few options, no wifi as indicated before"
Desventajas: "Departure was delayed by more than 1 hour"
Ventajas: "On Time"
Desventajas: "terminal at NAIA"
Ventajas: "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
Ventajas: "Nothing"
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."
Ventajas: "The crew was very nice and attentive to our needs"
Desventajas: "Comfortability wasn't great."
Desventajas: "Very bad, delay 90 minutes"