Ventajas: "Seat was too narrow"
Desventajas: "See above"
Ventajas: "I really enjoyed the food as always and overall, I felt very comfortable"
Desventajas: "I enjoyed my experience overall."
Ventajas: "Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight"
Ventajas: "Staff friendly and helpful"
Desventajas: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Ventajas: "Wonderful crew, excellent food, very comfortable!"
Ventajas: "Best flight I’ve been on"
Ventajas: "Upgrading to Skycoach giving extra leg room was well worth it."
Ventajas: "crew was nice, seating was fine."
Desventajas: "food was not great"
Ventajas: "The seat was spacious and the crew was very nice!"
Ventajas: "Bulk head seats were great."
Desventajas: "It would have been nice if it had not been almost 2 hours late!"
Ventajas: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Ventajas: "Crew did a very good job"
Desventajas: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Desventajas: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Desventajas: "One of the flight personnel I felt was very rude"
Desventajas: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Desventajas: "Seats too small."
Ventajas: "I love the entertainment system. The airline attendants uniforms are very colourful."
Desventajas: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Ventajas: "Good selection of movies I thought."
Desventajas: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Desventajas: "That is didn’t happen until the next day"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Food vegan was good on all sectors"
Desventajas: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Excelente todo!"
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "The entire group of employees were excellent, and very friendly."
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Ventajas: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Desventajas: "Nothing to complain about"
Ventajas: "Staff & aircraft were good."
Desventajas: "Flight was little late but not too bad."
Ventajas: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Desventajas: "Captain's sense of humor."
Ventajas: "VERY friendly and genuine!"
Desventajas: "Only one cookie-haha!"
Desventajas: "Lo perdí"
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Ventajas: "Comfy front row seat on Q300, quick trip"
Ventajas: "Love the variety of movies etc available on every flight."
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "How caring and involved the flight crew made everyone comfortable during the long haul."
Desventajas: "Hard to find anything that was wrong with my flight"
Ventajas: "Loved the crew, and entertainment options"
Desventajas: "Very little space in the aisle and between seats"
Ventajas: "It was s safe flight."
Desventajas: "I didn't feel valued and appreciated. Poor options for complementary food service."
Ventajas: "Crew helpful, congenial."
Desventajas: "Anticipated more legroom based on seat chart diagram."
Desventajas: "No wifi. Limited entertainment. Seats not comfortable. Food was basic."
Ventajas: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Ventajas: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Ventajas: "Short, friendly people and was on time. Awesome all around"
Desventajas: "All was good"
Ventajas: "Great flight and most notable was kindness and attentiveness of flight attendabts."
Desventajas: "Everything was well done."
Ventajas: "Did get noticed that the flight was cancelled and appreciate keeping me informed on that."
Ventajas: "seats were large, comfortable. layed back nicely"
Ventajas: "Seats, service"
Desventajas: "Wait and confusion. I n auckland"
Ventajas: "10/10 best flight I've been on, 13.5 hr flight flew by"