This trip was canceled by the airline and we have never been repaid or rescheduled despite many inquiries.
Ventajas: "Everything except food"
Desventajas: "More food choices like Non-Red Meat items"
Desventajas: "The websites should be improved that allow users to login."
Desventajas: "Clean the rest room and fix the lavatory"
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Desventajas: "E mail up dates of change of gates or times."
Ventajas: "The crew was helpful and patient. Toilets were always clean."
Desventajas: "Beer was not available. Sometimes the type of food was not available in the coach class."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Desventajas: "Food and service. Seat comfort."
Ventajas: "not any games to play on the behind seat screen, it helps to pass the time..."
Desventajas: "The food was just ok,,,,could have been better.."
Desventajas: "The terminal for Phillipine airlines is greatly lacking. There are hardly any amenities and unless you get there before 0900 the next connecting flight is not until 2300. There need to be improvements on at least one for us to ever fly this route again."
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Desventajas: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ventajas: "Food is better than most economy boarding and friendly cabin crew service."
Desventajas: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Desventajas: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Ventajas: "Crew was very nice"
Desventajas: "Waited an hour and a half waiting for the plane to go to the gate"
Ventajas: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Desventajas: "The gate was too far"
Ventajas: "Crew was very professional and was quick to address any needs of the customers"
Desventajas: "Better choice of foods"
Ventajas: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Desventajas: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Ventajas: "Little less food."
Ventajas: "Great service."
Ventajas: "Landing was perfect"
Ventajas: "Lots of delayed flight"
Ventajas: "Comfort and entertainment system"
Desventajas: "To late to board passengers,"
Ventajas: "It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff."
Desventajas: "Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you."
Ventajas: "The service by the flight attendants was excellent!"
Desventajas: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Ventajas: "Entertainment and the crew was really good"
Desventajas: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Ventajas: "The only thing I like is the straight flight of otherwise food was ok"
Ventajas: "Other than a crew member that was quite rude all else was ok"
Desventajas: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Desventajas: "Food was just okay. Nothing to rave about. Could be improved."
Ventajas: "Efficient airline, on time, easy enough check-in and airport processing"
Desventajas: "Barebones, no Wi-Fi on plane and no entertainment of any type"
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Desventajas: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Desventajas: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Ventajas: "Food and crew"
Desventajas: "There was only entertainment on your phone or iPad"
Ventajas: "Very good cobfort and assistance"
Desventajas: "Entertainement system was bad, few options, no wifi as indicated before"
Desventajas: "Departure was delayed by more than 1 hour"
Ventajas: "Budget airlines that flies through Manila."
Desventajas: "I was not allowed to carry on my guitar, despite it being short enough and there being plenty of room in the overhead bins. I was told that this is the official policy, but there is nothing written on the website about a no carry-on-guitar policy or in the emails for my e-ticket. If I had known, I would have come prepared or flown another airline."
Ventajas: "Courteous Staff altogether."
Desventajas: "Delays should have been posted earlier. Long lay-overs."
Ventajas: "Great service and wifi on board!!!!"
Ventajas: "Smiling crew members"
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."
Ventajas: "The smooth take off and landing made me felt safe to fly."
Ventajas: "The crew was very nice and attentive to our needs"
Desventajas: "Comfortability wasn't great."
Ventajas: "Entertainment on flight was great."
Desventajas: "Flight from Vancouver to NYC was delayed and when I asked an airport employee what's going on, he replied that Philippines Airlines is always late. No announcement at gate, in fact they just told everyone to wait and never once said how fling the delay might be. Food was not good."
Ventajas: "Extremely helpful crew, friendly and with a genuine warm smile. Good food. What I like the most is, it is a direct flight from the US mainland to the Philippines."
Desventajas: "A bit worn out economy seats. No tears, but looks old."