Imposibilidad de check in online. Sin asignación de asiento hasta la entrada en el avión
El personal de Delta del aeropuerto, en concreto una chica con trenzas de color y el personal de embarque fueron lo mejor. Gracias por toda la ayuda que nos prestaron
El personal de Delta nos atendió e excelentemente. En especial las auxiliares en los puestos de Delta en el aeropuerto.
No vuelvo a contratar con esa compañía, ni con vosotros. Desde mayo intentando ponerme en contacto para cambiar el billete y no ha sido posible. He perdido el dinero sin poder ni siquiera poner una reclamación. Lo está estudiando consumo europeo.
Ha sido una de las peores experiencias que he tenido a la hora de viajar. El trato que recibimos mi hija y yo Por parte del equipo de facturación fue humillante. No sentimos tratados con desprecio y la educación. No volveré a viajar con esta compañía.
Retraso de dos horas en salir el avion por problemas en el programa de navegación. ¿No lo tienen comprobado antes de embarcar a 300 personas?
Es increible que no pudiera hacer la facturación online -según el personal del Delta con el que hable porque no había comprado el vuelo directamente con ellos- y que ademas Virgin o Kayak no me avisaran de ello, por lo que tuve que perder un tiempo precioso intentándolo
Ventajas: "Being on time"
Desventajas: "Nothing you guys did great thank you so much."
Ventajas: "Boarding and crew great!"
Desventajas: "Seats extremely narrow"
Ventajas: "Nothing really, seems everyone is underwhelming in this market"
Desventajas: "Quality of food and service"
Ventajas: "Crew was great !!!"
Desventajas: "Seating in upper class is uncomfortable and bedding is not fresh."
Ventajas: "the crew was very polite and professional."
Desventajas: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."
Desventajas: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Ventajas: "Crew were wonderful when I was nauseous from turbulence"
Desventajas: "They have to uptade the airplanes"
Desventajas: "My bag was damaged in transit"
Desventajas: "Bad entertainment system"
Ventajas: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Desventajas: "There was a boarding delay but flight still arrived in Hong Kong on time."
Ventajas: "The crew was pleasant and attentive"
Desventajas: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Ventajas: "Entertainment Meal service and quality"
Desventajas: "10 hour delay in Brisbane was terrible"
Desventajas: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Desventajas: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Ventajas: "Safety. Service."
Desventajas: "Lavatory was icky and other passengers messy."
Desventajas: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Ventajas: "The food was AMAZING. No, seriously. Everything we had was great."
Ventajas: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Desventajas: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"
Ventajas: "Did not take the flight in the end"
Desventajas: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Ventajas: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Desventajas: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Ventajas: "The flight was on time."
Desventajas: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Ventajas: "Entertainment system worked well. Good choices."
Desventajas: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."
Ventajas: "Food was good."
Desventajas: "Leg space was cramped. Parking was very far.food"
Ventajas: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Desventajas: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Ventajas: "The crew were excellent."
Desventajas: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Ventajas: "The crew was friendly and did a great job."
Desventajas: "The seats were a little tight."
Desventajas: "If the luggage fees were to be included in the price, I would have gladly chosen Emirates for its comfort at that price."
Ventajas: "Very courteous and professional crews. Clean and comfortable plane. Pilots handled delay and weather superbly. Dinner was delicious."
Desventajas: "Dinner was great but could have used more snacks. Breakfast was ok. Movies were dated but okay."
Ventajas: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Ventajas: "Non stop"
Desventajas: "Food was not good, they served snacks and did not serve drinks with snacks. Seats were tight"
Ventajas: "Getting off the stinky airplane...peeyoo!"
Desventajas: "The three hour delay in departure."
Ventajas: "Not much not to like about this experience except for cramped seating in coach."
Ventajas: "Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!"
Ventajas: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Desventajas: "The cups for water and juice were very small."
Ventajas: "Plane was new or newly appointed interior. Bin space very adequate. Lavatory larger than usual. Crew was friendly. Dinner choices good and quality better than norm in American carriers."
Desventajas: "Snack and breakfast were odd, centered somewhat on dairy products (annoying if lactose intolerant)."
Ventajas: "Great service, tons of food"
Desventajas: "This VS007 flight is in an old Airbus that needs a major overhaul, especially compared to newer planes in their fleet. The screens are hardly visible, the movie selection more limited, the seats old, and no electrical outlets for a 11hr flight is just not acceptable these days!"
Desventajas: "member of cabin crew chewed gum. no food selections left by time cart reached my seat."
Ventajas: "a very good experience Felt as if the crew cared"
Ventajas: "The crew were wonderful."
Ventajas: "I would like you don’t delay the flight and time."
Desventajas: "It could have been better if it was on time."
Ventajas: "The crew was very nice and professional."
Desventajas: "Delays. We got to the airport 2 hours early and at that point saw the flight was delayed 35 min. By the time we got through security and to the gate the flight was now delayed over 4 hours. Then at one point the delay changed to 3 hours. Then back to 4. We didn’t find out a reason till we took off."
Ventajas: "The check in was really smooth and fast. The crew was amazing."
Desventajas: "nothing"
Ventajas: "Clean airplanes, comfortable, efficient."
Desventajas: "Having neck problems I would love a recess or latch device for electronic devices that are at eye level when looking forward."
Ventajas: "Comfortable and clean cabin"
Desventajas: "Nicer staff (we are used to southwest)"
Ventajas: "Era comodo"
Desventajas: "Podrian poner televisor y dar algo de tomar que no sea agua"
Desventajas: "Why should we have to buy a seat after already buying a ticket to check-in. The check-in process should be separate from the seat buying process so passengers can check-in without having to buy a seat like all other airlines do. You need to maintain the basics."
Desventajas: "Podrían dar"
Ventajas: "Crew friendly, enough leg space"
Desventajas: "Internet access"
Ventajas: "Nice staff and plane. Loved the USB outlets for every seat."
Desventajas: "Boarding time was slightly late"
Ventajas: "Overall just fine."
Ventajas: "Even though we departed a little late, we arrived close to on time."
Desventajas: "Hidden cost. Late flight. Had to take bus to the plane"
Ventajas: "Check in was quick. The flight was smooth. Staff was courteous and attentive."
Desventajas: "The tired babies screamed the whole trip. Supply entertainment on flight."
Ventajas: "Staff was great!"
Desventajas: "The plane was to cramped!!!! No leg room."
Desventajas: "Great service"
Ventajas: "Efficient"
Desventajas: "Was not offered drinks on the 3+ hour flight"
Ventajas: "convenient fight times and places, crew were helpful and polite"
Desventajas: "no wifi, no screen, no bag of mini pretzels"
Ventajas: "Saved money booking this airline."
Desventajas: "No online checkin or seat selection. Airport check-in was 3rd World like. Unable to process boarding two planes at once - meant an hour delay in taking off."
Ventajas: "Quick boarding"
Desventajas: "It was sooo hot in the plane. Very uncomfortable"
Ventajas: "Nice and direct flight. I got my bags really fast too."
Desventajas: "They opened the gate at the check in only 2.30 hrs away instead of 3 as they said."
Ventajas: "Crew attentions and services"
Desventajas: "Seats comfort; too tight"
Desventajas: "Grungy terminal in MIA. Little in the way of food available flight in Terminal G at MIA."
Ventajas: "Price"
Desventajas: "No free video screen"
Ventajas: "Service was good."
Desventajas: "No drop down tv's or free small snacks."
Ventajas: "My husband and I got to sit together/ everything was on time/ everyone was polite"
Ventajas: "Efficient"
Desventajas: "Need more room"
Ventajas: "Left on time, arrived early and everyone the staff was very nice!"
Desventajas: "No free snacks"
Desventajas: "The boarding process took a long time. Longer than. Pay times I flown."
Desventajas: "Seats that don't recline one bit, not even an inch. Also, we can't even get a bag of chips or peanuts complimentary??!?"
Ventajas: "Great flight.... lots of leg room for coach and the staff were very friendly. The ease of being at Terminal 2 at MSP can't be beat!"
Desventajas: "Nothing!"
Ventajas: "On time and friendly employees"
Desventajas: "Nothing"
Ventajas: "When we finally landed"
Desventajas: "Old Rented Plane......Plastic GREEN uncomfortable seats Air Transylvania Plane used on this flight.....No Space, Very POOR"
Ventajas: "Loved everything about it"
Desventajas: "My Flight was delayed. Hard to check in and know updates without an app Available."
Ventajas: "Wasn't crowded"
Desventajas: "One of the items from my luggage is missing"
Ventajas: "Thank you, SunCountry. This was our first time on your airline and I could not have been more impressed. The process was smooth, simple and extremely timely. Also appreciate the allowance of a carry on at no extra cost. The staff was pleasant and kind. We really enjoyed our experience."
Desventajas: "Didn't get to Denver via Sun Country, please see previous."
Ventajas: "Crew was friendly and professional and helped people with their bags. There wasn't a big difference between this airline and other bigger airlines. Some flights will be better than others depending upon the crew and passengers and weather, but passengers are packed in one lost all the flights."
Ventajas: "Early arrival, good price"
Desventajas: "Cramped seat ... no leg room"
Ventajas: "Flight back was smooth but going was a little rough"
Desventajas: "Counter agents were rude and flight attendant unfriendly"
Ventajas: "Selected the airline for the ticket price."
Desventajas: "Found the crew a little curt – and somewhat unfriendly. It could have been a function of the time of the flight – early AM."
Ventajas: "punctuality and ease for boarding."
Desventajas: "seats were below expectations on comfort. Online checkin was not available. website is poor."
Ventajas: "Customer service was courteous (when I finally got thru). Flight was on time. Did not lose my checked luggage."
Desventajas: "In short spent 6-plus hours over 2 week period on hold waiting for customer service because their computer system would not allow any changes or updates online. Could not add contact information or TSA Pre-check information (had to call); could not choose seats (had to call), could not check-in online (had to go to airport extra early and stand in line even though we were not checking baggage. Could not get anything from website without calling and sitting on hold for: minimum 25 minute and maximum was over 2 hours on hold and got disconnected after the first hour. Based on my conversations with agents, this was because of a changeover to NEW IMPROVED website! Ya right. None of their existing bookings at the time of the changeover (at the end of May) and some bookings that were made after that could update info, get seats assigned, view updated info, or check in online. Total BS! They were aware of these issues and did nothing to correct them. This should be cause for a class action lawsuit. Unconscionable! Will never fly them again due to their incompetence."
Ventajas: "The crew was friendly and attentive, there were extra seats on the plane which gave us room to stretch out. Easy experience all around."
Desventajas: "Apparently (from the conversation behind me), the cheese/cracker platter ran out on the flight, which I had on a previous flight. Its awesome, but if this is worth writing about, then I cant really complain."
Ventajas: "Always courteous & attentive staff. Well maintained aircraft. Boarding & de planing were fast & orderly."
Ventajas: "The cost of the flight"
Desventajas: "Just your average/normal flight. You get from A to B simply"
Ventajas: "we upgraded to first class and the food and entertainment (movies) were great. Excellent crew."
Ventajas: "Friendly staff with good service drinks and snacks."
Desventajas: "Old warn out seats not of a nice design"
Desventajas: "No complaints"
Ventajas: "El vuelo salió 20 minutos antes del horario previsto y llegó 30 minutos antes."
Ventajas: "Loved the real trini food that was served outbound"
Desventajas: "Could see the monitor properly"
Ventajas: "Comfortable flight, good food"
Desventajas: "Little or no entertainment"
Desventajas: "We were not given at least a hot beverage on that short trip."
Desventajas: "Food was too salty, passenger at the back had me uncomfortable kept hitting the seat, wish I had an option to asked to be move"
Ventajas: "I didn't get my suitcase I was told I would get it later the same day That didn't happen The next day I was again told it would be delivered to to me It wasn't I had to call again the following day Absolutely ridiculous!!!!"
Desventajas: "The plane was very old fashioned with outdated seats."
Desventajas: "Airplane's overall conditions were mediocre. Toilets were extremely dirty. Seats were quite uncomfortable. Even the first class section wasn't worth the upgrade. Was unable to book vegetarian option for food. Can't imagine why they assume everyone eats chicken. I'd think twice before flying Caribbean."
Desventajas: "I don't like the fact that the fares are none transferable to family members. I like the fact that I can travel very early in the morning. I'm thinking of changing companies,it is hard to come up with so much money, and reasons a raises and you can't make the trip you should allow to transfer it to your family members at least.smh"
Ventajas: "The staff was very good"
Desventajas: "Old aircraft"
Ventajas: "Smooth on time flight. Pilots gave regular updates."
Desventajas: "Crew members seemed as if they couldn't be bothered. The facilities on board are old and worn, especially the latrines.The aircrafts need a facelift."
Ventajas: "The crew was very nice"
Desventajas: "Seat not as comfortable as a business class seat should be"
Ventajas: "Pilot did an excellent job at departing and landing"
Desventajas: "Nothing at the top of my head"
Ventajas: "I appreciated the assistance that I got from the staff on the floor at the airport and the porter that helped to get my mother a wheelchair and get her from the car and checked in without much assistance from me. Mom, was traveling alone and it was difficult for me to get her from the car and inside without leaving my car unattended in a tow away zone."
Desventajas: "The flight was late, which is usually the case with Caribbean Airlines"
Desventajas: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."
Ventajas: "professional staff."
Desventajas: "plane shudder during flight. sounded like an engine vibration issue"
Ventajas: "Everything went smoothly, really cannot complain"
Ventajas: "The team were courteous and have smiles all the way."
Desventajas: "The discomfort of the seating arrangement."
Ventajas: "I liked the food and the crew were lovely"
Desventajas: "The cabin was a bit run down and the boarding process was very unclear, but I think that's more on JFK than anyone else"
Ventajas: "The service was excellent. The pilots flew with comfort seatbecause of their many experiences.sa"
Desventajas: "The. Seats are too close."
Ventajas: "Everything"
Desventajas: "Nothing"
Ventajas: "Flight was on time"
Desventajas: "Security check once arriving in Piarco"
Ventajas: "Overall good flight."
Desventajas: "I wish there was additional vegetarian meals to cover me and my family."
Ventajas: "the food"
Desventajas: "everything"
Desventajas: "The food/breakfast was poor. Two unaccompanied minors in front of me was loud and always fighting. Seats didnt go back no foot rest and the ear buds didnt fit ear."
Ventajas: "the food given on the airline was great especially since it was hot the flight attendants were pleasants"
Desventajas: "the seats were comfortable if i were told how far back my seat was , i would have changed me seats"
Ventajas: "The flight home. First time flying with a female pilot. Comfortable."
Ventajas: "The food was great"
Desventajas: "There was nothing , not to like"
Ventajas: "No problem, smooth sailing all the way to and fro,"
Desventajas: "A little more leg room would do!"
Ventajas: "Food was OK and price was reasonable"
Desventajas: "Personnel are check in was so abrupt and unprofessional and spent most of his time chatting with other staff. They were so unhelpful and unpleasant. I was not even greeted upon arriving at the counter first word out of his mouth was passport that's it. We had a long delay and crew didn't even offer us drinks in first class until we were almost ready to take off."
Ventajas: "Quick check ins..when you arrive early to the airport."
Desventajas: "The food is terrible on the flights."
Ventajas: "Nice staff and cabin crew"
Ventajas: "Food and service"
Ventajas: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"
Desventajas: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."
Ventajas: "The staff was very professional and served service with a smile."
Desventajas: "The food could have been alot better. My seat was very uncomfortable the entire flight."
Desventajas: "My seat was a middle seat and that was NOT what I chose when I purchased the flight. I'm 5'11 and I was squished in between two men. If you are going to change seat assignments then you need to notify the customer."
Ventajas: "On time, good breakfast and air hostesses were on point"
Ventajas: "I really liked the fact that they were on time. No issues with checking in, boarding, in flight and landing...thank God."
Desventajas: "They showed movie, however it didn't work. The sound was horrible and the headphone didn't sit well in the socket."
Ventajas: "It was okay"
Desventajas: "The delay"
Ventajas: "The hours you fly are perfect for my business. Lights being low or off is helpful for me to sleep."
Desventajas: "The food could be better"
Ventajas: "The ticket change without a fee. I made it out before the storm"
Ventajas: "Every thing was great"
Desventajas: "Every thing"
Ventajas: "The on time boarding and departure."
Desventajas: "How tight the seating and space are."
Ventajas: "The flight crew and flight was quite good."
Ventajas: "Didn't think we would be offered a meal for a 4 hour flight but we did. Soft drinks and alcohol was free which was a big bonus. Condition of the plane and seats were good. The staff were super friendly. Overall a great service."
Ventajas: "The crew was excellent, I am a vegetarian and did not order a vegetarian meal but the staff made it so very easy for me."
Desventajas: "I was trying to do a web check in and while it seems possible I was sent in circles and was still not able to check in online. I was very frustrated with their online process, but then I consoled myself because I am very aware of the unconscious attitude of Trinidad services."
Desventajas: "The fact that there was a huge scramble with reservations....My flight was 2 pm, however, passengers who were present for the 4pm flight was allowed to board ahead of folks who were there for the 2pm flight."
Desventajas: "Although my baggage was make fragile they still handled it with no care what-so-ever. Result was break my brand new $3000 iMac."
Vuelo a tiempo y tranquilo precio alto pero tenia que viajar
Ventajas: "Bueno normal sin contratiempos."
Desventajas: "Ya es hora que mejoren la alimentación."
Ventajas: "Todo"
Desventajas: "Nada"
Ventajas: "Gente sin cubrir boca y nariz"
Desventajas: "Ponen en riesgo l seguridad y salud con avión tan lleno"
Ventajas: "Todo excelente"
Desventajas: "Nada"
Ventajas: "La tripulación era muy amable y siempre con una sonrisa a pesar que el vuelo estaba full"
Desventajas: "Cada vez menos espacio en economíca"
Ventajas: "Super bueno todo"
Desventajas: "Nada, todo es fantástico"
Ventajas: "Muy bueno todo"
Desventajas: "Ampliar el menú en el vuelo"
Ventajas: "Todo bien."
Desventajas: "Los asientos muy incómodos"
Ventajas: "Todo bien"
Desventajas: "El avión estaba un poco viejo"
Ventajas: "La comida"
Desventajas: "Es muy estrecho entre asientos y el entretenimiento"
Desventajas: "El proceso de abordaje? Comodidad y comunicación con el cliente. Se nos extraviaron las maletas en ambos vuelos"
Desventajas: "Que salga a tiempo los vuelos"
Ventajas: "Buen entretenimiento. Excelente variedad de opciones x wifi para usar dispositivos o en pantalla individual en asiento."
Desventajas: "Todo ok"
Ventajas: "Vuelo de 9 horas sin ningun tipo de entretenimiento. !!! Esuipamiento de más de 30 años. Da miedo !!!"
Desventajas: "No hay avión más viejo y vetusto q este. Vergonzoso que American A. mantenga un avión tan viejo y q trate tan mal a sus pasajeros. Que aunque viajen a Sudamérica pagan lo mismo que quienes viajan a Europa."
Desventajas: "Los asientos son muy duros"
Ventajas: "Se me perdió una maleta en AA"
Desventajas: "Se me perdió un equipaje en la aerolínea AA"
Ventajas: "Eficiente rápida"
Ventajas: "El asiento era confortable"
Desventajas: "El piloto!"
Ventajas: "Amables y cambiaron mi asiento cuando lo solicité"
Ventajas: "Puntualidad y buen servicio"
Desventajas: "Escalas menores"
Ventajas: "Si"
Desventajas: "La comida"
Desventajas: "la comida y el porte de las bandejas muy chico"
Desventajas: "Tuve que hacer trasbordo, y las conexiones estaban muy lejos una de la otra. Fue un poco angustiante ya que llegamos con los minutos contados."
Desventajas: "El personal de American Airlines es muy mal educado, no tiene idea de lo que significa atención al cliente, personal muy antiguo que se les acabo las ganas de trabajar hace 20 años. Los alimentos es proporcionan están fríos y de muy mala calidad, mejor que no den alimentos durante este vuelo."
Ventajas: "a tiempo"
Desventajas: "pagar por bebida"
Ventajas: "Puntualidad en abordaje"
Desventajas: "Pésimo espacio. Cinturones de seguridad muy cortos. Hay q pesar 50 kg para que cierre."
Ventajas: "The aircraft, comfortable, and the fine and kind attention."
Desventajas: "The snack"
Desventajas: "Se retraso por mal tiempo"
Ventajas: "Facil y rápido"
Desventajas: "Todo bien"
Ventajas: "Todo perfecto"
Desventajas: "Todo ok"
Ventajas: "Solo retrasos"
Desventajas: "Retraso De tres horas en la ida y el regreso"
Desventajas: "Avión muy antiguo, sin entretenimiento a bordo personal, la comida mala."
Ventajas: "Llegamos a Miami media hora antes de lo previsto"
Ventajas: "Nice crew, but they could serve a small meal for a 4 hour flight, just like Europe’s law requires airlines to do."
Desventajas: "No me gustó el trato del personal, pésimo servicio y atención."
Desventajas: "El habernos dejado más de 30 minutos en espera de puerta para desembarcar me hizo perder la conexión y teniendo que esperar más de 4 horas para tomar el siguiente vuelo a Mexico."
Desventajas: "El vuelo estaba lleno y en vez de documentar a la gente que traía maletas grandes a la cabina, me quitaron la mía que era chica y solo tenía una una. El tema era que en el apuro dejé los documentos de migraciones en dicha maleta y fue un gran problema al aterrizar"
Desventajas: "En los últimos viajes que he hecho los vuelos se retrasan, tanto en la llegada como salida, ya perdí un vuelo, aunque me pagaron el hotel pero es incomodo perderlos. Y hoy estuve a punto de perderlo nuevamente, y la salida demoró casi dos horas de los estipulado al comprar mi boleto"
Ventajas: "No me gustó viajar con ustedes"
Desventajas: "tuve retrasos y cancelaciones de vuelo"
Ventajas: "Estás muy contentos que fue excelente en todo sentido"
Desventajas: "Mejorar la opción de merendas"
Ventajas: "La atención"
Desventajas: "Son un poco incómodos, pero de acuerdo al precio aceptables."
Ventajas: "Viaje agradable, no tan cómodo pero pasable y limpio."
Desventajas: "Asientos"
Ventajas: "El vuelo fue muy bueno y en tiempo correcto."
Desventajas: "Hubo inconvenientes con el avion y tuvimos que cambiarnos a otro, perdiendo mucho tiempo."
Ventajas: "La puntualidad para departure y amabilidad de los funcionarios. Afortunadamente el avión era confortable en lineas generales"
Desventajas: "La comida asquerosa , aunque la amabilidad de las flight attendant compenso la experiencia"
Ventajas: "La comida. La atención.La comodidad."
Desventajas: "Mi equipo de entretenimiento no funcionaba"
Seria excelente q llegaran las maletas q uno pagó y documentó!! Inaceptable su servicio y excusas, ahora resulta q era gasolina o maletas PESIMO
Podrían mejorar la conexión internet que no hubo. Pero los asientos estaban c[modos y el personal amable.
Puede mejorar la comida principal
En los dos vuelos que reserve los dos vuelos de conexión los perdí, por culpa del retraso de la aerolínea, solo en una me pagaron hospedaje y alimentación en el otro yo tuve que pagar mi hospedaje y alimentación que por cierto estaba terrible la comida del hotel. Además de que el personal de air Canadá en el aeropuerto de Toronto fue muy déspota y grosero. Mi experiencia es mala con esta aerolínea y en lo futuro evitaré viajar por ella. Gracias.
Ventajas: "todo bien"
Desventajas: "sin comentarios"
Ventajas: "No los asientos son estrechos y duros No hay entretenimiento a bordo"
Desventajas: "Corregir el entretenimiento para olvidar la incomidad"
Desventajas: "Creo que todos los aviones con vuelos de mas de 7 horas deberian contar con tele en cada asiento"
Ventajas: "El asiento es muy cómodo para la entrada y salida."
Desventajas: "La conexión a Internet"
Ventajas: "La tripulación .y la atención al cliente."
Desventajas: "En el avión se iba un poco justo de espacio."
Ventajas: "El trato y puntualidad."
Desventajas: "El tamaño del avión. Para ser una vuelo transoceánico era un poco pequeño."
Desventajas: "El avión y la atención."
Desventajas: "Dar tapones para los oidos"
Ventajas: "El asiento 10 puntos. El personal excelente"
Desventajas: "La verdad estuvo todo muy bien"
Ventajas: "La tripulacion es gentil y servicial de lo mejor. El 787-9 es muy agradable para viajar."
Desventajas: "Mejorar la comida, la pasta de siempre aburre. Los 767-300er si bien son comodos son muy ruidosos."
Ventajas: "Desde la persona que me hizo check in hasta la llegada todo bien."
Desventajas: "No puedo exigir algo más por clase económica"
Ventajas: "La atencion del personal a bordo"
Desventajas: "El retraso del vuelo"
Ventajas: "La atención del personal a bordo"
Desventajas: "Los retrasos"
Ventajas: "Nada..!"
Desventajas: "Perdi mi conexion y un vuelo posterior por culpa de una demora por mantenimiento"
Ventajas: "Servicio Comida Staff"
Desventajas: "Nada en particular"
Desventajas: "En entretenimiento fue regular la conexion."
Ventajas: "Claridad en las indicacines para abordar"
Desventajas: "La demora en el decolaje"
Ventajas: "La comida estaba como la habia solicitado, el lugar que elegi pagado a 120 dolares extras fue comodo aunque un poco ruidoso para el precio estan los baños al frente y todo el que entra y sale hace ruido con el baño."
Desventajas: "El embarque muy lento y desorganizado, el personal para chequear tu vuelo en shanghai demasiado incompetente, es la tercera vez que voy a shanghai y a la hora de salir siempre les aparece a ellos un error en su sistema, todo eso despues de haber pasado la aduana... algo que deberian haber corregido, con mi visado y pasaporte en orden, yo comprendo que la temperatura del avion debe ser baja ...pero en estos vuelos se les va la mano hace muchisimo frio en esos aviones para un viaje de casi 14 horas, termino siempre enfermandome y con gripe a causa de esas largas horas de frio constante ...deberian mejorar y comprar nuevos aviones con mas espacio para esos viajes tan largos, porque los que he cogido hasta ahora estan un poco incómodos...ojalá mejoren, aunque se que estoy lejos de la realidad pero igual se los dejo dijo."
Desventajas: "Me dejaron fuera del vuelo aun teniendo mi billete. Me cambiaron al vuelo de las 10AM alegando que no quedaba ni un asiento para mi en el vuelo que reserve"
Ventajas: "Personal atento"
Ventajas: "I CAN NOT USE MY TICKET, I WAS IN THE AIRPORT AND THEY SAY I CAN NOT FLY, AND THIS COMPANY SOLD ME A TICKET WHEN I NEED A TRANSIT VISA IN CANADA, AND I CAN NOT FLY, I GOING TO CALL THE EMBASSY AND I WANT TO RESERVE MY TICKET FOR USE IT LATER BUT NOBODY HELP ME, NOBODY TELL ME WHAT I NEED"
Desventajas: "Se perdió una conexión e hizo que perdiera casi un dia en Roma pero no es solo eso ,el punto es que las valijas se perdieron en Canadá y vaya a saber si las vuelvo a recuperar .espero compensación mínimamente"
Ventajas: "La app"
Desventajas: "Desde el abordaje hasta la llegada, todo es complicado, no dan información, absolutamente todos los vuelos que he tenidocon ellos se retrasan, los uso no por elección personal, sino por una situación agena a mi control, cada vez espero que no pase lo mismo que en el vuelo anterior y cada vez se superan (para mal)"
Desventajas: "El vuelo no iba completo y en el desayuno no tuvimos oportunidad de elegir, les quedó solo la opción salada."
Ventajas: "Personal atento, embarque bastante rápido, espacio correcto"
Desventajas: "Inflight entertainment no funcionaba Y no daban auriculares, había que comprarlos"
Ventajas: "No dieron nada de nada no tienen cosas buenas"
Desventajas: "Todo mal el servicio el trato"
Ventajas: "Puntualidad"
Desventajas: "Cero entretenimiento y una azafata con muy mala actitud."
Ventajas: "La comida es buena y completa. El sistema de entretenimiento muy completo."
Ventajas: "Todo!!! Salvo que casi todos los vuelos se retrasaron un poco lo demás es exelente."
Ventajas: "La atención del personal fue excelente, super amables,el servicio fue muy bueno"
Desventajas: "los asientos son incómodos, soy una persona de mediana estatura y mis piernas pegaban con el asiento de enfrente."
Ventajas: "La atención"
Desventajas: "El.retraso de los vuelos tanto de ida como de vuelta.."
Desventajas: "Que la comida tiene costo extra. Trato de personal poco amable"
Ventajas: "Comodidad del avión,asientos en clase ejecutiva muy bien puestos! calidad del personal!! Comida espectacular, todo más de lo que esperaba."
Desventajas: "Nada para objetar."
Ventajas: "El vuelo salió a la hora y fue bastante tranquilo. Se podía descansar y el persona fue amable"
Desventajas: "Por la hora del viaje, me parece que también deberían dar almuerzo. Tuve la mala suerte de que cambiaran de asiento a una persona subida de peso y la sentaron al lado de mi asiento, esta persona ocupaba más que solo su espacio y en ciertos momentos era bastante incómodo. Creo que a estas personas no deberían ubicarlas en las asientos centrales. Más aún si es reubicación"
Desventajas: "El vuelo salio demorado casi 3 horas perdi me conexion hacia Miami y ademas perdieron mi equipaje."
Ventajas: "Vuelo en hora"
Desventajas: "Personal desagradable y poco accesible, entretenimiento escaso"
Ventajas: "El personal completamente inacesible"
Desventajas: "Asientos incomodos y entretenimiento minimo con una seleccion de peliculas antiguas y escasas"
Ventajas: "La aerolínea en si es muy buena, el personal bien capacitado y me parece bien que te sirvan una comida ligera aunque viajes a Chile"
Desventajas: "El check in se demoró bastante, y luego estuvimos 40 minutos dentro del avión sin despegar, el vuelo llegó a destino demorado. Suelen sobre vender los vuelos y siempre hay gente de más en el check in"
Ventajas: "La puntualidad,la comida y el entretenimiento"
Ventajas: "El vuelo salio en horario. El personal muy correcto. El equipo muy nuevo y moderno"
Desventajas: "La comida apenas aceptable. La comodidad de los asientos acorde a lo esperable en clase económica"
Ventajas: "Buena comida"
Desventajas: "no hace sentido el orden de abordaje"
Desventajas: "Que no llegue a mty"
Ventajas: "La calidad en el servicio a la hora de documentar el equipaje"
Desventajas: "Que pasaran primero a un grupo de estudiantes que llegaron 1 hora antes de que abrieran para documentar, yo llegue 3 horas antes para ser el primero y no fue así."