Ventajas: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
Ventajas: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Desventajas: "Everyone was accomadating"
Ventajas: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Desventajas: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Ventajas: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Desventajas: "Really everything was exemplary"
Desventajas: "The seat needs more support very uncomfortable"
Desventajas: "Need to improve the food qyality"
Desventajas: "Let me change my ticket due to a death in the family."
Desventajas: "More offers of water and drinks."
Ventajas: "Crew was great"
Desventajas: "Movie selection, food options, loud alarm before boarding"
Ventajas: "Everything was great"
Ventajas: "comfortable seats"
Ventajas: "The transit lounges at the new Seoul terminal are outstanding."
Desventajas: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ventajas: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Desventajas: "Very limited movie/entertainment selection."
Ventajas: "The crew and flight was awesome, would definitely fly with Korean air again."
Desventajas: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Ventajas: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Desventajas: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Ventajas: "The movie selections were pretty good and was enough entertainment for the long flight"
Desventajas: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ventajas: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ventajas: "Love the service on this flight! Super friendly and quick to service."
Desventajas: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
Ventajas: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Desventajas: "Request for more movie & TV options after 18 hours of flying."
Ventajas: "The staff was friendly and helpful"
Desventajas: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Desventajas: "not comfortable with the seats"
Ventajas: "The service was good"
Desventajas: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ventajas: "The vegetarian food is better than what was served by the other airlines I've flown in."
Ventajas: "Excellent service"
Ventajas: "Food was ok, pretty clean, nothing special like I remembered"
Ventajas: "seat size is okay,"
Desventajas: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Ventajas: "The comfortable ride during the entire trip"
Ventajas: "All services provided was excellent. Staff is well mannered"
Desventajas: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Ventajas: "Services are great, the people are kind."
Desventajas: "Lines for the bathroom mid flight."
Ventajas: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Ventajas: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
Desventajas: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
Ventajas: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ventajas: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Desventajas: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
Ventajas: "Service was good... Entertainment and food was on par with what I expected"
Desventajas: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Ventajas: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Desventajas: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Ventajas: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Desventajas: "No plugs for laptops"
Desventajas: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Ventajas: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Desventajas: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ventajas: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Ventajas: "Flight was on time , passengers were updated on the status of flght."
Desventajas: "Nothing everything is well."
Desventajas: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Ventajas: "drink service"
Ventajas: "GOOD SERVICE."
Ventajas: "Over all, satisfaction service! Food, courteousness & facility"
Desventajas: "None zero"
Ventajas: "The crew was friendly and professional, the food was pretty good for airplane food, and the movie selection was very good."
Ventajas: "Crew, food, entertainment"
Desventajas: "More movies to choose from. Food."
Ventajas: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Ventajas: "Seats are comfy"
Desventajas: "Food is the worst out of many other airlines"
Ventajas: "The crew was friendly and the food was excellent."
Desventajas: "Cannot think of anything"
Desventajas: "More leg room"
Desventajas: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
Desventajas: "A better selection of movies and a bit more legroom."
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Ventajas: "Awesome crew and great service"
Ventajas: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Desventajas: "Look above"
Ventajas: "It was the Badtz Maru plane"
Desventajas: "There were bulkhead seats that people were not allowed to move to even though most of the rows were full. The bulkhead row remained completely empty."
Ventajas: "Everything are good"
Ventajas: "Great friendly flight attendants."
Desventajas: "Nothing I can think of."
Ventajas: "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
Desventajas: "No complaints."
Ventajas: "Could be a bit more friendly"
Desventajas: "Movie selections going east and going west"
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Ventajas: "I like everything five stars rating."
Ventajas: "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."
Ventajas: "Leg space was adequate---not cramped. Friendly crew members."
Desventajas: "Would have liked more choices for movies/TV."
Ventajas: "Courteous crew ever, food was good, service was excellent. On time departure."
Ventajas: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Ventajas: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Desventajas: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Ventajas: "On time, great crew"
Ventajas: "Newer interior and entertainment as it appeared."
Desventajas: "Service not as attentative compare to other airlines."
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "Everything was Hello Kitty. I didn’t expect that but I loved it"
Ventajas: "I liked their services the most. All staff and crew were very courteous."
Ventajas: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Desventajas: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Ventajas: "Lots of helpful staff who spoke English."
Ventajas: "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
Desventajas: "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"
Ventajas: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
Ventajas: "Consistently good service. Really love this airline."
Ventajas: "The crew was gracious and didn't bother my sleep to eat."
Desventajas: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
Desventajas: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Ventajas: "Nice facility and good food"
Desventajas: "Some crew members seemed tired and did everything minimally"
Ventajas: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Ventajas: "People very friendly and the flights were on time"
Ventajas: "I like the food. And also the great crew! very nice and always smiling."
Ventajas: "Food and smooth boarding"
Desventajas: "Entertainment - movies and shows were lacking"
Ventajas: "I like the staff."
Desventajas: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
Ventajas: "Truly nothing I didn't like... amazingly courteous the flight attendants flight was amazing!"
Ventajas: "Great employees and great airline."
Desventajas: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Desventajas: "No employees to check me in so I missed flight. Checked in on app 20 hours prior but was unchecked in 1 hour before flight."
Desventajas: "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
Desventajas: "When covid don't exists"
Desventajas: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Desventajas: "Food and service."
Desventajas: "They should always have WiFi!"
Ventajas: "The whole travel experience on Asiana is great from easy check in to great onboard crew, food and service."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Nice crew"
Ventajas: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Desventajas: "In flight entertainment system was a bit outdated."
Ventajas: "Best flight I’ve ever been on!"
Desventajas: "It had just snowed 20” in Seattle, so we had a short delay."
Desventajas: "More subtitled movies in English."
Ventajas: "Good leg room, nice food, and friendly professional staff."
Desventajas: "Boarding process was chaotic."
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "They are accommodating and respectful"
Desventajas: "Fair enough"
Ventajas: "I'll give a more complete and less-biased review if I get it back!"
Ventajas: "Staff are very nice"
Desventajas: "Few selections of movies"
Ventajas: "Excellent service"
Ventajas: "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
Desventajas: "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
Ventajas: "Great crew and food on-board"
Desventajas: "Boarding process was disorganized"
Desventajas: "That made me stay overnight in Korea."
Ventajas: "The crew was great and the ammentities made me feel comfortable"
Desventajas: "Limited entertainment"
Ventajas: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Desventajas: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Ventajas: "Not much. Plane was almost on time."
Desventajas: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Desventajas: "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
Desventajas: "Food options terrible for Asian vegetarian"
Desventajas: "Broke my luggage. Twice in a row."
Ventajas: "The flight attendants were polite and very attentive!"
Desventajas: "There was not any WiFi though it was advertised."
Desventajas: "Flight was frigid."
Ventajas: "Asiana es lo mejor"
Ventajas: "Great meals and service."
Desventajas: "Delayed boarding and landing by an hour. Missed connection."
Ventajas: "The quality of food."
Desventajas: "Boarding was confusing, not enough announcements."
Ventajas: "Like Asian service. Superb! I had a comfortable flight."
Ventajas: "I truly appreciate, especially on a long flight, the extra leg room in between the seats. All the flight attendants were super nice & the food was awesome!"
Desventajas: "My only "annoyance" was the touch screen tv was a little difficult to use. Due to the over use of the tv, I had to touch the screen several times to complete the function I was asking it to do. So overall an excellent flight!"
Ventajas: "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
Desventajas: "Nothing worth mentioning, everything was really good."
Ventajas: "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
Ventajas: "I like the access to charging my phone in the seat."
Desventajas: "The food options were not very good this trip."
Desventajas: "Sound didn't work on entertainment system And food was not good"
Ventajas: "Great entertainment options. Great service. Delayed flight for 2 hrs"
Desventajas: "They lost my bag"
Ventajas: "Stewards service"
Desventajas: "Always delayed"
Ventajas: "Great crew and great service"
Desventajas: "Seating was very cramped"
Ventajas: "Staff was great, didn't take anything from my unlocked bag."
Desventajas: "When I picked up my checked luggage, one of the bags had been unlocked, and not relocked. Nothing was missing that I noticed. There was a slip inside from the tsa saying they searched it. I don't know who failed to lock it, but that's kinda concerning to me."
Ventajas: "crew was very professional and pleasant. Plane was in excellent condition comfortable and clean"
Ventajas: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Desventajas: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Ventajas: "I like the food"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
Desventajas: "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
Ventajas: "Nice choice of recent movies. Crew was friendly and helpful."
Desventajas: "Flight was somewhat delayed."
Ventajas: "My travel from Manila to Seattle via Asiana airline can be describe as good. The crew are very accomodating, the food was okay. The plane was a bit spacious., clean. But in Inciong going back to Manila, the ground crew, those in charge for the elderlies, were not gentle, the services was.. There was chaos as to where the entrance for passengers is. I wish the manage,ent can look into this, so that next time we travel again, we shall patronize the airline.."
Desventajas: "Security screening in Maui was horrendous"
Ventajas: "layover time is short. Transfer gate is very convenient."
Ventajas: "Great service"
Desventajas: "The seats and the flight entertainment."
Ventajas: "They held the connection to Maui for us even though we were an hour late. Much appreciated! The flight attendants were super!"
Desventajas: "Nothing; all good"
Ventajas: "The seat reclined back quite a bit. That’s was nice."
Desventajas: "It’s a long flight, you should have offered some free entertainment, like all other airline companies."
Ventajas: "Crew was friendly."
Desventajas: "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."
Ventajas: "The staff and food service was great. The plane was clean and bright."
Desventajas: "Having free entertainment - even new releases"
Desventajas: "Food. Need more free games"
Ventajas: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Desventajas: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Ventajas: "Crew service was great!"
Desventajas: "There is no free entertainment options."
Ventajas: "Crew was very good. Long flights get boring. But that’s not the airlines fault."
Ventajas: "Flight included snacks and breakfast. Towards the end of the flight we were surprised by complimentary rum punch drink"
Ventajas: "The crew was very good and met all our needs."
Desventajas: "Free entertainment from LA to Honolulu."
Ventajas: "Staff service was awesome!"
Desventajas: "Neighbor was rude"
Ventajas: "Cleanliness of the aircraft and friendliness of crew."
Desventajas: "Entertainment is not free, and you have to have your own device. The food was a very small snack for the length of the flight."
Desventajas: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Ventajas: "We upgraded our seating for roomier and it was fabulous ..."
Desventajas: "The WiFi did not work and a snack instead of a meal and having a six hour flight with NO entertainment was not cool in my book"
Ventajas: "Boarding was great, seats were not too cramped, flight was very smooth."
Desventajas: "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
Ventajas: "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
Desventajas: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Ventajas: "They provided complimentary toiletries and were courteous. I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Desventajas: "The gentlemen in front of me left his window blinds up and it made it difficult to rest particularly since we flew in sunlight for 10hours. I asked him to close his blinds but he refused. The direction and time we were flying caused the sunlight from his window to fall onto my face and body. It made uncomfortably warm. Most other flights ive had, required customers to keep their blinds closed throughout the duration of the flight with the exception of take-off/landing"
Ventajas: "Everything was fine in general."
Desventajas: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Desventajas: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Ventajas: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Desventajas: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Desventajas: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Ventajas: "Smooth flight from LAX to Lihue."
Desventajas: "There was no counter help or service on layover at Lihue; first time there. No leg room with Silver (raft or?) under seat."
Ventajas: "Service, plain, food, snacks.. seats"
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "games on the monitor were fun to play. food was good and filled me up Attendants were all very nice ar the end of our flight, the attendant complimented my son and I for being very good passengers"
Ventajas: "Not that much, your airline is going to a place that is limited in air travel competition."
Desventajas: "The food is terrible, the buying options for food is dreadful. The seats have no USB to charge a device (the most important feature to me. And every airline is required to have its customers fill out that form to come into Hawaii - BUY A PACK OF PENS!!!!! It's not my responsibility to have a pen - totally annoyed about this one small amenity not being offered. Also I'm sick of hearing your plug for a credit card."
Ventajas: "I like the professionalism of your crew, having meal, the comfortable seats, and the comp drink"
Desventajas: "I'm wondering about putting parents and small children together. Many crying babies aboard."
Desventajas: "Awful to be delayed and stuck at the airport for over 12 hours for anytime especially on a holiday. I was and am livid!"
Ventajas: "free meal, comfort of seats"
Desventajas: "Not being able to pre-book my seat"
Ventajas: "Friendly service and a nice aircraft."
Desventajas: "There is an inflight entertainment system but all of the content requires payment. Non of the films are offered free of charge. Movies cost $8."
Ventajas: "Staff was friendly."
Desventajas: "Had to pay for basically all entertainment."
Ventajas: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Desventajas: "On the flight to to Hawaii there were only Hawaiin movies available. Not a big deal and I still enjoyed watching LILO and Stitch."
Ventajas: "Breakfast, juice, smooth flight"
Ventajas: "Served food, on time departure and arrival"
Desventajas: "Entertainment expensive"
Desventajas: "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."
Desventajas: "I bought these tickets about two months ago. There was no option for seat selection. Despite the fact I bought two tickets when we finally got our boarding passes we were twelve rows apart. I tried to call Jet Blue (the actual airline) and they said they couldn't do anything over the phone. I went up to the gate and they said sorry, it was a full flight. When the cabin door closed, the seat next to me was empty, but we were taking off so I couldn't at that time move my wife. When they reached cruising altitude and they turned off the fasten seatbelts sign, I went back to where my was sitting but she was asleep."
Ventajas: "Overall, the service of Hawaiian Airlines was a 5 star experience. The crew, the in-flight services were amazing. The 6 hour journey from LA was one of its kind. I was welcomed with soulful Hawaiian music while boarding :) I was amazed to see the captain greeting and thanking the passengers at then door while exiting the aircraft. Makes every passenger feel special. I am glad I chose to fly Hawaiian."
Ventajas: "The plane was comfortable, clean and the staff was friendly."
Desventajas: "There were no free movies or television offered, even blankets and headphones came at a cost. Felt cheap. I understand a fee for a new release but EVERY movie??? Have some options for a five hour flight."
Ventajas: "Liked the onboard service and friendliness of attendants. In-flight meal--FREE by the way!--was excellent."
Desventajas: "Boarding area at Gate 58 in LAX was horrible. Gate agent didn't bother to control the passengers who unfortunately always crowd the gate. The PA system was way too soft."
Ventajas: "Flight attendants were very nice and polite but not as attentive as normal."
Desventajas: "Food was not worthy of first class, the chairs were old and should recline more for a 10 hr flight if it's not going to lay flat. Not sure if legal prevents it from reclining more."
Desventajas: "I am 40 year resident. The Hawaiian themed safety instructions are corny as I hear them so often...An"
Ventajas: "My kids liked the cup of noodle served on the plane!"
Desventajas: "We flew on Hawaiian almost 3 weeks before from Asia to Hawaii. We were surprised that most of the movies and tv viewing were exactly the same. I wish you would have had more Korean movies and tv shows. The seats are too close together for any real comfort."
Ventajas: "Hawaiian's staff were friendly and the planes have been clean and comfortable."
Ventajas: "Besides the poor food (but free!) and one grumpy stewardess, the flight was actually fantastic. One of the better flights I've had in a long time, and I fly a lot. Check in, boarding, and general smoothness of the flight was great in comparison to other domestic airlines. Will always fly Hawaiian if the prices stay affordable!"
Ventajas: "I was unable to board the flight so there is nothing to talk about."
Desventajas: "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
Ventajas: "Crew were very hospitable and helpful."
Desventajas: "More leg room on long international flights."
Desventajas: "Catering and professionalism of the crew could have been better."
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Desventajas: "Delayed too much except that, everything was good"
Desventajas: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Ventajas: "Crew, food, entertainment were all very nice. 5 out 5."
Desventajas: "Distancia de asientos"
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Ventajas: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Ventajas: "Checkin experience was great. Boarding was great. The crew was great"
Desventajas: "The movies were old. Not many new releases to choose from"
Ventajas: "Very professional and attentive"
Ventajas: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Desventajas: "Seats were very small."
Desventajas: "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
Ventajas: "Air hostesses service"
Desventajas: "Food quality"
Ventajas: "Overall good experience"
Desventajas: "Food can be improved a lot"
Ventajas: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Desventajas: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Ventajas: "Food for economy was great. Entertainment system great."
Desventajas: "Left half hour late."
Desventajas: "No hay películas en español"
Desventajas: "No extra blanket was available."
Ventajas: "Great food, service, and timeliness."
Desventajas: "I wish the seats were more comfortable for such a long flight."
Desventajas: "Indian vegetarian meal was not great"
Desventajas: "There was no toiletries and slippers. Snacks should be given timely. It should not ask for it."
Ventajas: "Passengers was good."
Desventajas: "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
Ventajas: "The flight staff was very curteous and helpful, that made a difference with the trip."
Desventajas: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Ventajas: "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
Desventajas: "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
Ventajas: "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
Desventajas: "Ran out of snacks during the flight"
Ventajas: "Most of the stuff was regular flights"
Desventajas: "Even after explicitly asking them for Hindu vegetarian food they gave me chicken with the wrong label. I realized it after eating a bite. They should not have done this mistake."
Ventajas: "Great service from the flight attendants."
Ventajas: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Ventajas: "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
Ventajas: "very comfortable."
Ventajas: "Overall was Ok"
Desventajas: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
Ventajas: "Airline staff were all helpful and pleasant."
Desventajas: "No complaints"
Ventajas: "professional cabin staff & food selection"
Desventajas: "middle seat because could not book in advance"
Ventajas: "Got me from point A to point B"
Desventajas: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
Desventajas: "Quality of the veg food.requires improvement."
Ventajas: "Crew behaviour"
Desventajas: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Ventajas: "Nice crew. Economy seats ok."
Desventajas: "Really bad food. Ran out of noodles for breakfast and had the worst 'eggs""
Ventajas: "Hospitality was good. PRO was excellent."
Desventajas: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Ventajas: "Seat was good."
Desventajas: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"
Ventajas: "Excellent crew service, comfortable seats."
Desventajas: "A little difficult to understand the announcement in English."
Ventajas: "Better hindu veg meal"
Desventajas: "Leg room"
Ventajas: "Nothing really"
Desventajas: "Food sitting position checking in"
Ventajas: "It was good"
Desventajas: "I didn't got my Indian vegetarian food"
Desventajas: "Seats not comfortable Not great selection of western movies"