Desventajas: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Desventajas: "Dinner choices could be better. Slow boarding process."
Ventajas: "The tv size, charging station, foot hammock"
Desventajas: "No delay,"
Desventajas: "Window seat.... 9A ..... no window......"
Desventajas: "More leg room and space between seats is needed."
Ventajas: "Amazing food and entertainment."
Desventajas: "I’ve been on more comfortable plane seats."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "For such a long flight should have given us more water. But were responsive when asked."
Ventajas: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Ventajas: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Ventajas: "Friendly, funny and personable staff. Make you feel very welcome."
Desventajas: "A couple of the stewards had really strong cologne."
Ventajas: "A 1950 flight from PVG-SYD and Qantas did everything well to gear it toward a restful flight."
Desventajas: "Not exiting from the front door after the flight while sitting in Business was slightly unpleasant."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Desventajas: "Nothing to state here."
Ventajas: "Service and attitude"
Desventajas: "Very long flight"
Ventajas: "Several genre and selections to choose from"
Desventajas: "The HBO selections were the same as 8 months ago"
Ventajas: "Crew was very courteous and understanding , helping us in best manners."
Ventajas: "Staff were friendly but emeriates offer a much better overall service"
Desventajas: "Long wait times onew calling quantas customer service"
Desventajas: "Unnecessary delays"
Desventajas: "Very hot in the Flight to LAX. Crew was trying to do a good job, just didn’t see them much. Food was bad. Will think twice about booking with quantas again ☹️"
Ventajas: "Entertainment was good. That’s was about it."
Desventajas: "The food was horrible. It’s hard to believe the airline would serve food like that. The flight is long and hard enough as it is. The “snack” options listed are not available. Only one option is available and it’s was horrrible. Also, a kid friendly menu or option needs to be available. The crew wasn’t very friendly either."
Ventajas: "The crew were very polite and helpful given the stressful circumstances."
Desventajas: "Boarding was a mess. One staff member trying to deal with a full flight of delayed and tired passengers. Given the delay out of NY (due to weather) connecting flight to melbourne was missed. Not happy that I was put on a flight to Sydney instead. Entertainment system is dated. Personal headphones don’t plug in and the interface was unresponsive. Expected better from qantas."
Desventajas: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Ventajas: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Desventajas: "Seats a bit cramped in economy."
Desventajas: "The QF 73 was more than 4 hrs late. The boarding ticket states boarding @16:30, but no one said anything and the PA gave no announcement. The actual boarding did not happen until after 17:00."
Ventajas: "It was a pleasant flight."
Desventajas: "I'm satisfied"
Desventajas: "Delayed at takeoff but made some time back in the air and captain rearranged connecting flights for passengers. Food portions were a bit small at mealtimes."
Ventajas: "Felt looks after by crew"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "Bathrooms were disgusting, plane was dirty"
Ventajas: "Easy boarding. Good seats. Good entertainment."
Desventajas: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Ventajas: "Assistance is good."
Desventajas: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."
Ventajas: "Great service. Perfect flight"
Desventajas: "Entertainment system was not working at my seat"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "crew was very nice and helpful"
Desventajas: "seats are somewhat uncomfortable."
Ventajas: "Crew and foodnostfing"
Desventajas: "Boarding unorganized."
Ventajas: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Desventajas: "I had no problems"
Desventajas: "The complete lack of space between seats Old style plane Very average new movie selection"
Ventajas: "Didn't have to pay for drinks, after 4pm policy!"
Desventajas: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."
Ventajas: "I arrived in Melbourne 9 hours after I was scheduled to. The flight was severely delayed out of NYC and then I missed my connection out of LA and flew to Sydney instead. I was offered a $20 voucher for food at jfk, and that was it."
Desventajas: "See above"
Ventajas: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Desventajas: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Desventajas: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Ventajas: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Desventajas: "Those with special meals receive their food way earlier than the rest of the plane."
Desventajas: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."
Desventajas: "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."
Ventajas: "Entertainment Is always good"
Desventajas: "The five hour delay. Would have appreciated a phone call so I didn't have to get to the airport so soon. Food used to be so much better"
Ventajas: "Nice crew, clean aircraft, on time departure."
Desventajas: "Entertainment system."
Desventajas: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."
Ventajas: "Liked that I was heading to Fiji for some nice vacation"
Desventajas: "A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight."
Ventajas: "Polite crew"
Desventajas: "Movie selection"
Ventajas: "Crew, food, service"
Desventajas: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Ventajas: "Crew and comfort"
Desventajas: "Entertainment & Meal"
Ventajas: "The crew was really friendly."
Desventajas: "The entertainment options were really limited. Movie options were mostly older movies."
Ventajas: "The crew were welcoming, friendly, and accommodating."
Desventajas: "The plane is old and had no screens, so there was no entertainment option."
Ventajas: "Seating was good for an economy class redeye--the seats (A330) reclined well, though the seat in front of you reclined into "my space". Okay food, polite, efficient attendants, complimentary wine or beer with meals."
Desventajas: "Two-pronged headset outlet made using my own headset unworkable. Their headsets aren't very good."
Ventajas: "Some crew members are excellent and some are flat."
Desventajas: "Food is kind of bad"
Ventajas: "The crew was amazing! The seats in a business class were very uncomfortable."
Desventajas: "It’s hard to compare after my recent flight on Emirates which was superb."
Ventajas: "Pillow and blanket provided!"
Desventajas: "Flight attendants spoke very loudly during times when most passengers were sleeping, waking everyone around. A personal water bottle would have been nice."
Desventajas: "Nice crew. Newer airplane"
Ventajas: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Desventajas: "Food was limited and not great."
Desventajas: "Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad."
Ventajas: "Food was very tasty. In-flight movies were up to date and very good."
Desventajas: "Seat was hard as a rock. No way to get comfortable on a 10 hour + flight. Seat in front practically is in your face when they recline. I'm not fond of the A330 layout. Give me a 777 any day."
Ventajas: "It was a pleasant and short trip from Nadi to Suva."
Desventajas: "No complaints."
Ventajas: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Desventajas: "The food and he service was awful."
Ventajas: "Crew was very nice and did a great job."
Desventajas: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."
Ventajas: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Ventajas: "The way we were boarded."
Desventajas: "Seating was uncomfortable and meals were tasteless"
Ventajas: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Ventajas: "The cabin crew was very nice and liguids were given frequently."
Desventajas: "The seating needs more room for legs"
Ventajas: "By far the best flight attendents. Friendly, sincere and happy - the staff was outstanding."
Desventajas: "The only thing I didn’t like was the food. It badly needs a revamp."
Desventajas: "Curry, breakfast sausage, amount of leg room."
Ventajas: "Thank you for allowing 1 free bag since many carriers now charge even for the 1st one. Hot meal was good but serving curry may not appeal to all passengers."
Desventajas: "The lines were long to check our bags. I enjoyed the chicken curry meal but other people did not like it since it was a little spicy."
Ventajas: "Service was excellent. Very friendly crew."
Ventajas: "Servicio para menores"
Ventajas: "The service was very friendly."
Desventajas: "My knees while sitting upright drive into the seat in front of me. No extra legroom seats available. Please start saving these for people who actually need them. Also, boarding was like cattle hearding, lack of organization caused anxiety ... albeit my wife and I were amused by people without direction."
Ventajas: "the service. coffee and teas was very good. probably because of the Fiji kind attendants and water."
Ventajas: "Nothing to like."
Desventajas: "Cancelled the flight going to Christmas Island and wouldn’t reschedule until the following week. Trip that was planned for almost 2 years never happened. At least they could have tried the following day but I guess it was a financial decision and not one made with customer service in mind. I would never fly on them except they’re the only game in town to reach Kiribati."
Desventajas: "The food,rude staf ,small and uncomfortable seats,outdated entertainment system. A staff member had the nerve to tell me to let a first class customer go before me to the restroom (although I was in line to use my assigned restroom) because “he was first class and his assigned restroom was occupied.“"
Desventajas: "Poor communications between crews and passengers"
Ventajas: "Everything was perfect - from the crew, to the plane itself, to the entertainment and blankets and seats -- delightful and easy flight!"
Desventajas: "There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight."
Desventajas: "Narrow aisles"
Desventajas: "They lost our luggage and did not compensate us enough to replace what we needed"
Ventajas: "Except entertainment and comfort i did not like any thing else."
Desventajas: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."
Ventajas: "Comfort of "quiet zone" seating which was an extra $149 per person."
Desventajas: "Check in clerk and Manager were not very helpful. Check in was a nightmare with no organization for preferred flyers. Boarding was also disorganized and chaotic."
Desventajas: "The food was not very good."
Desventajas: "Same as above comment. Plus something needs to change about bringing water bottles on to the plane from Fiji airport. It's just dumb to put people on a flight for 10+ hours with no water. Not happy with this experience."
Ventajas: "As comfortable as an air flight can be. Friendly staff"
Ventajas: "Good food, good service, efficient boarding. B737-800 in economy can be cramped but thats a given on any airline. Full service flight, will fly again"
Desventajas: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."
Ventajas: "Time of arrival"
Ventajas: "Entertainment was awesome!"
Desventajas: "Leg room I paid for actually feels like room on my normal domestic flights. Need more 'leg room'. The food is so processed, it's beyond horrible. It was not edible to me. Boarding was chaotic and unorganized. Too cold on the plane."
Ventajas: "The flight was relatively smooth, Fiji air had great food and complimentary wine with dinner. The airport terminal is top notch with traveller comfort of utmost importance. Very nice."
Desventajas: "The seats were a little cramped and the baggage policy is a bit too strict. My carry-on was overweight so i had to pay $320 pa'anga to check it...that was irritating."
Ventajas: "Loved the friendly staff and the food was surprisingly tasty, although some meals were considerably nicer than others. There was plenty to do - great options of movies and shows - and the electronics worked perfectly."
Desventajas: "Wished WiFi was available and eye masks were offered."