Three hour delay on a 1.2 hour flight. Ground staff made us wait in the boarding area for around 2 hours even though the aircraft hadn't even arrived yet. No updates, no refreshments - not even water. Then we finally boarded to discover MH wasn't even doing meal service on this sector anymore. Just a bag of peanuts and tiny cup of orange juice. So close to five hours without serving water!
Desventajas: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"
Ventajas: "The crew was very friendly and attentive."
Desventajas: "Can’t think of anything"
Ventajas: "Crew were good. Good food."
Desventajas: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Ventajas: "Amazing crews"
Desventajas: "Nice seats"
Desventajas: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
Desventajas: "The entertainment unit was constantly malfunctioning"
Ventajas: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Ventajas: "Seats were comfortable"
Desventajas: "The crew was not friendly, and the food selection is limited"
Ventajas: "The flight was on time."
Desventajas: "Bathrooms could be cleaner."
Ventajas: "Some staff were good others could not be bothered."
Desventajas: "Nicer staff"
Desventajas: "lost my luggage"
Ventajas: "Tripulación muy bien"
Desventajas: "El sabor de la comida no estuvo muy bueno"
Desventajas: "I haven't even made it to my destination yet."
Ventajas: "Everything was great!"
Desventajas: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Ventajas: "On-time departure and on-time arrival."
Desventajas: "Perfect flight"
Desventajas: "All good, short flight"
Ventajas: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Desventajas: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Ventajas: "They provided us with a hotel to stay in until everything was arranged."
Desventajas: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Ventajas: "The flights were on time :)."
Ventajas: "Fast boarding"
Desventajas: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ventajas: "The crew was nice."
Desventajas: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Ventajas: "Second flight was quite empty and the plane was in much better shape"
Desventajas: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Desventajas: "Incompetent handling of engine error by both ground and air crew"
Ventajas: "The entertainment, seat spacing"
Desventajas: "The gate"
Desventajas: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
Ventajas: "Nothing at all!"
Desventajas: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Ventajas: "Massage chair, very relaxing for long hour journey"
Ventajas: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Desventajas: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Ventajas: "Everything on time and smooth. Crew was attentive and friendly."
Ventajas: "Flight was efficient & comfortable. Crew was friendly & helpful."
Ventajas: "The boarding and entertainment..."
Desventajas: "The food... and the lack of announcement to advise us on the delay"
Ventajas: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Desventajas: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."
Desventajas: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
Ventajas: "Much better than Air Asia of course."
Desventajas: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Ventajas: "Bangkok Airways era quien operaba el vuelo y es la mejor línea aérea de Asia. Increíble servicio, comida, personal, limpieza, ama lidiad, servicio gratis en el lounge. 10 puntos."
Desventajas: "Salir con retraso pero entiendo que fue por el mal tiempo"
Ventajas: "All thing"
Ventajas: "Increíble servicio, puntualidad y amabilidad. 10 puntos!"
Desventajas: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
Desventajas: "Flight delayed for more than one hour. Check in counters not enough resulting in long queue."
Ventajas: "Food was great, easy boarding and overall good experience."
Desventajas: "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."
Ventajas: "Was Emarites Airlines with is always a good flight."
Ventajas: "Was a good flight as usual."
Desventajas: "The temperature of the air craft before take off is making me sick"
Ventajas: "The serious of the pilot !!!!!!"
Desventajas: "No one cleaned the toilets...always pieces of paper on the floor...in every toilets!!! And the food wasn't very good..."