Desventajas: "The websites should be improved that allow users to login."
Desventajas: "Clean the rest room and fix the lavatory"
Desventajas: "Seat configuration in economy is exactly like a budget airline cebu pacific a330 both at 3-3-3..meal was just peanuts. It would actually be cheaper to use Cebu pacific and buy a proper meal"
Ventajas: "The crew was helpful and patient. Toilets were always clean."
Desventajas: "Beer was not available. Sometimes the type of food was not available in the coach class."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Ventajas: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
Ventajas: "Time management"
Desventajas: "More information about the terminals"
Ventajas: "not any games to play on the behind seat screen, it helps to pass the time..."
Desventajas: "The food was just ok,,,,could have been better.."
Ventajas: "Food and service were good, so was inflight entertainment"
Desventajas: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
Ventajas: "Crew was great Seat could be better, recline and full bed hard to operate"
Desventajas: "Seat adjust buttons difficult to use"
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Desventajas: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ventajas: "Food is better than most economy boarding and friendly cabin crew service."
Desventajas: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Ventajas: "onboard service was good"
Desventajas: "17 hour delay"
Desventajas: "The gate was too far"
Ventajas: "Wasnt bothered as compared to previous flights."
Desventajas: "One hour delay in boarding and taking off and NO explanation from any airline personnel."
Ventajas: "Crew was very professional and was quick to address any needs of the customers"
Desventajas: "Better choice of foods"
Desventajas: "waiting 2 hours for the plane to park"
Ventajas: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Desventajas: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Ventajas: "Little less food."
Desventajas: "My luggage was opened and my items inside were opened too. Chocolates and personal letter"
Ventajas: "Landing was perfect"
Ventajas: "Lots of delayed flight"
Ventajas: "Comfort and entertainment system"
Desventajas: "To late to board passengers,"
Ventajas: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Ventajas: "Entertainment and the crew was really good"
Desventajas: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Ventajas: "The only thing I like is the straight flight of otherwise food was ok"
Ventajas: "food when it finally arrived"
Desventajas: "waiting in plane 4 hours with no updates on status"
Ventajas: "Other than a crew member that was quite rude all else was ok"
Desventajas: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Desventajas: "Food was just okay. Nothing to rave about. Could be improved."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Desventajas: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Desventajas: "They do not have any entertainment such as a screen to watch something."
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Desventajas: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Ventajas: "Flight was on time..staff was courteous"
Desventajas: "Good was ok"
Desventajas: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Ventajas: "Food and crew"
Desventajas: "There was only entertainment on your phone or iPad"
Desventajas: "Taking 2 shuttle buses, transferring."
Ventajas: "Good standard service."
Desventajas: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Ventajas: "Very good cobfort and assistance"
Desventajas: "Entertainement system was bad, few options, no wifi as indicated before"
Desventajas: "Departure was delayed by more than 1 hour"
Desventajas: "The crying baby two rows up, which isn't the airlines fault, but was a bit trying during the entire flight."
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."
Ventajas: "The crew was very nice and attentive to our needs"
Desventajas: "Comfortability wasn't great."
Ventajas: "Pretty much nothing"
Desventajas: "Wanted to upgrade & was denied due to price being promotional fare which I don't believe was explicit @ time of purchase. In any event even though I was willing to pay was denied & entire process from checkin to boarding was terrible. THEN when bags were put on conveyor they were placed with no concern & I literally saw one TEAR OPEN on the belt! Mine ended up at the wrong carousel. Lovely."
Ventajas: "Extremely helpful crew, friendly and with a genuine warm smile. Good food. What I like the most is, it is a direct flight from the US mainland to the Philippines."
Desventajas: "A bit worn out economy seats. No tears, but looks old."