El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "I like the spirit of Christmas in some of the staff."
Desventajas: "Board people by section instead of a madsive line."
Desventajas: "Connection time at Narita is too long"
Desventajas: "Very professional and friendly crew. Food quality was excellent."
Desventajas: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Ventajas: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Desventajas: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ventajas: "Everything. I always enjoy my flights with JAL."
Ventajas: "The crew and food both are amazing."
Ventajas: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Desventajas: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "More movie selections"
Ventajas: "Overall is good :)"
Ventajas: "Staff are the best of all airlines I have been in."
Desventajas: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Ventajas: "Service was excellent and seats were comfortable."
Ventajas: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Desventajas: "Really no complaints"
Ventajas: "Everything was excellent crew was very helpful"
Ventajas: "Flight time was not bad, not too long"
Desventajas: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ventajas: "VERY FRIENDLY"
Ventajas: "The staff were awesome. The facilities were good."
Ventajas: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Ventajas: "The flight attendants were amazing, caring and helpful."
Ventajas: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Desventajas: "The flights were everything I expected and more."
Ventajas: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ventajas: "Excellent crew,service and great food."
Desventajas: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ventajas: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Ventajas: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ventajas: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Desventajas: "Small airplane"
Ventajas: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Desventajas: "I wish all the seats were like first class. We were in economy class"
Ventajas: "The workers are always wonderful."
Desventajas: "Food was not as good as in the passed."
Ventajas: "Crew very helpful and courteous"
Ventajas: "service is great!"
Ventajas: "Very good premium economy seats and airline service was excellent - highly recommended"
Ventajas: "prompt check in , ample baggages allowances, food and overall steward services."
Ventajas: "The flights were generally ok. Flying coach.."
Desventajas: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Ventajas: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Desventajas: "Sorry, my seat really uncomfortable..."
Ventajas: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Desventajas: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Ventajas: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Ventajas: "the crews were very professional and caring. the food was the best of all so far"
Desventajas: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Ventajas: "Love Jan service!!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Desventajas: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."