El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Desventajas: "More movie choices. More substantial second meal."
Ventajas: "The crew and food both are amazing."
Desventajas: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Food was amazing and stewardess courtesy to passengers."
Ventajas: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Ventajas: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Desventajas: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Ventajas: "Food was great"
Desventajas: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ventajas: "Kind people, quality service. Very helpful. On time."
Desventajas: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Ventajas: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ventajas: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Desventajas: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ventajas: "Polite friendly and attentive Staff. From checking in to inflight."
Ventajas: "JAL is great!"
Desventajas: "Cold food"
Ventajas: "The staff were awesome. The facilities were good."
Ventajas: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ventajas: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Desventajas: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ventajas: "Nice staff."
Desventajas: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ventajas: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Ventajas: "Service and staff was good"
Desventajas: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Desventajas: "more movie options!"
Ventajas: "The service was great. Food was delicious,"
Desventajas: "It was a bit too warm in the aircraft."
Ventajas: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Desventajas: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ventajas: "Clean and nice staff"
Desventajas: "Seats separated from my friend for 14hrs."
Ventajas: "Awesome experience, nothing like any other. Will fly again."
Ventajas: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Desventajas: "Aisle seats not very private, remote control not intuitive to use"
Ventajas: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Ventajas: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ventajas: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Desventajas: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ventajas: "Food served was actually pretty good."
Desventajas: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ventajas: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ventajas: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ventajas: "If I needed anything, they were on top of it. The food was very good for airplane food."
Desventajas: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ventajas: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Dreamliner 787! Great staff. Efficient. Good food."
Ventajas: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Desventajas: "2nd meal, some sort of a rice seafood mixture"
Ventajas: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Desventajas: "I wish they flew all over the USA, American carriers should be ashamed"
Desventajas: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Ventajas: "Customer service is great."
Desventajas: "Late boarding"
Ventajas: "Good and polite crew"
Desventajas: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Ventajas: "Clean and service was excellent!"
Desventajas: "Nothing special"
Desventajas: "Air temperature was super hot and uncomfortable."
Desventajas: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Ventajas: "ANA was awesome as usual."
Desventajas: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Speeding of departure after boarding"
Desventajas: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Ventajas: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Ventajas: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Desventajas: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Ventajas: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Desventajas: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Ventajas: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Service Quality"
Desventajas: "Seat does not recline"
Ventajas: "ANA did great on everything I could expect from a flight."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "That it didn’t crash"
Desventajas: "It was very delayed and then the luggage still hasn’t come out"
Ventajas: "Food and services"
Ventajas: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Desventajas: "The food was okay but not great."
Ventajas: "Crew amazing and food very good."
Desventajas: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Desventajas: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ventajas: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Ventajas: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ventajas: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Desventajas: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ventajas: "Pleasant stewardesses"
Desventajas: "Expensive lunches, no entertainment unless you pay"
Ventajas: "Staff were very nice. Very fast service as well."
Desventajas: "Seats were a bit uncomfortable"
Desventajas: "No opción de español"
Desventajas: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Ventajas: "Good good, good service, and good equipment."
Ventajas: "Sleeper seats, food and service"
Ventajas: "Best flight ever"
Ventajas: "The crew was very efficient and the food was also good"
Desventajas: "You should add some veg dishes"
Ventajas: "The food on board was great! Crew members were friendly!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "on time, great service on flight"
Ventajas: "Everyone is super nice."
Ventajas: "flight attendant in business not as nice as sfo to narita"
Ventajas: "clean seat and tray"
Desventajas: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Ventajas: "Treated with respect and calmness."
Ventajas: "I like the whole experience overall I would definitely Fly ANA again"
Desventajas: "I like the whole experience overall"
Ventajas: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Desventajas: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ventajas: "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
Ventajas: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Ventajas: "The staff were very friendly and efficient."
Desventajas: "No explanation on how to use entertainment."
Ventajas: "Food very good.. I like it. I will go again. I want to come back"
Desventajas: "Again, it was a rough landing."
Ventajas: "Some superb food, probably the best I've ever had in economy class. The crew was also really nice and friendly."
Ventajas: "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
Desventajas: "can't avoid turbulence, but I felt safe in the 777."
Desventajas: "Very hard to sleep with little leg room and seat space."
Ventajas: "great service, great food."
Desventajas: "I wanted to try the internet but wasn't able to get it to work. I was tired and I did not ask for help though."
Desventajas: "Difficult get out of seat because someone else was on aisle seat"
Desventajas: "Keep doing same things"
Desventajas: "Flight delays is never appreciated."
Ventajas: "The crew were friendly."
Desventajas: "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
Desventajas: "Good airline"
Ventajas: "The crew was very nice & efficient"
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Ventajas: "The crew were great the food was nice."
Desventajas: "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Desventajas: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Ventajas: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Ventajas: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."
Desventajas: "good service as expected."
Ventajas: "We sat in the emergency row and had endless legroom. The blankets and pillows were good quality. Food was great! Crew was very attentive. Bathrooms were amazingly clean."
Desventajas: "We didn’t know how to access the entertainment."
Ventajas: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Desventajas: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Ventajas: "I like the food and entertainment. But they should served drinks more often as possible rather than waiting for the customer to ask for it."
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "service is good"
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Ventajas: "Flying economy across the Pacific on Eva isn't exceptional, but given the ticket price, it is."
Desventajas: "The food is acceptable but not exceptional. I appreciated the free wine."
Desventajas: "The crew are not that friendly. And I cannot understand the pilot or the announcements being said on the PA system."
Ventajas: "Great flight Staff friendly"
Desventajas: "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase"
Ventajas: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Ventajas: "Lots of flight attendants to deal with such a large plan of passengers. They came around often with snacks and refreshments."
Desventajas: "Entertainment was a little lacking."
Desventajas: "I didn't like the food. The worse was that all my luggages were soaked with water. Water was still coming out from the suitcase when we reported about it to the Eva counter in HONG KONG AIRPORT. WE DID NOT KNOW HOW AND WHERE THE WATER CAME TO MY SUITCASE , FOR WE HAD NOT PUT ANY LIQUID IN OUR SUITCASE. BESIDES, THERE WERE OTHER TWO PASSENGER'S RAISED THE SAME PROBLEM to EVA WHILE WE WERE THERE IN THE AIRPORT OF HONG KONG. SHOULD EVA TAKES THE RESPONSIBILITY OF IT?"
Desventajas: "Some movie subtitles does not work."
Ventajas: "WiFi in flight is very useful for me long flight. Staffs every helpful at my requested."
Ventajas: "Had to request a wheelchair at the last minute. Staff was swift and courteous. During the flight it was rather bumpy so drink/snack service wasn't as often. Flight attendants were minimally invasive for safety belt checks. Food was decent. For the price I paid, at the last minute, I cannot complain."
Desventajas: "Wait for wheelchair was rather long. But it's holiday season and it's last minute so it's to be expected."
Ventajas: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."
Ventajas: "Seat is wide enough"
Desventajas: "Some crews are stress as I could see it in their facial expression"
Ventajas: "Food and service was exemplary."
Desventajas: "Seats are smaller than US standard."
Ventajas: "Good entertainment options"
Desventajas: "The man next to me took up a lot of room with his arms."
Ventajas: "Good wasn't that great and entertainment was minimal."
Desventajas: "Comfortable, friendly staff, easy boarding"
Desventajas: "Too long. No ones fault."
Ventajas: "Plane was clean, service was prompt, and staff were very friendly and accommodating. food served was far better than meals served on other airlines."
Ventajas: "The crew was very attentive and the seats were roomy."
Ventajas: "I like the service, I felt that it was genuine and with care. They made the long flight seems short."
Desventajas: "The food wasn't that great. I hope that they can provide light meals on the flight which was offered by the other airline (CX and EY)"
Ventajas: "Flight had a short layover and service was good."
Ventajas: "Check in was great, the staff is very helpful and gives you the best attention."
Ventajas: "Spacious economy seats, tasty airline food. Professional crew and staff"
Desventajas: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Ventajas: "Great service from check in and boarding to in-flight service and arrivals."
Ventajas: "Clean, good food and good service"
Desventajas: "Online check in and seat selection did not work"
Desventajas: "Exact time"
Ventajas: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."
Ventajas: "Crew was nice and helpful"
Desventajas: "Extra charge for surfboard was outrageous, finally got it down to $100 but I will put on social media they wanted to charge me $300 for a surfboard that was under 6 foot. All other airlines for surfboard under 9'6 are only $125 maxim. So completely unfair"
Ventajas: "The staff were helpful except when I walked up t ask for water and was given warm TAB water!!"
Desventajas: "The food on International trips ( especially from Los Angelled) needs an upgrade."
Desventajas: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Ventajas: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Ventajas: "Smooth and easy"
Desventajas: "Check in location not clear in the beginning."
Desventajas: "It is just a long flight and the middle economy seats are what they are."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "on time"
Ventajas: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Desventajas: "I got economy, the seats were uncomfortable"
Ventajas: "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
Desventajas: "Seating can always be made more comfortable."
Desventajas: "There was no provision for vegetarian food in the flight"
Ventajas: "Good movie selection, nice attendants"
Desventajas: "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
Ventajas: "Quick easy boarding"
Desventajas: "Food needed salt, wasn’t very tasty"
Ventajas: "Food, entertainment OK"
Desventajas: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Desventajas: "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"
Ventajas: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Desventajas: "How can u loose a luggage"
Ventajas: "The food they served was very good."
Ventajas: "Entertainment device is updated and good"
Desventajas: "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
Ventajas: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Desventajas: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ventajas: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Desventajas: "I didn't like the restroom it was too small to go number 2 in."
Ventajas: "traveling with a child on long haul CI's family couch is the top choice."
Ventajas: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Desventajas: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Desventajas: "Everything was bad! The seat were too tight , the aisle were narrow and no service from the flight attendant!"
Desventajas: "Seats are bad"
Desventajas: "They waited for another flight to come in I think because they could not sell enough seats so they doubled up one of their flights and made us wait for 12 hours very sad miss my connecting flight and further flights and friends at destination turned into a horrible experience but on my way home now hopefully it won't be so bad going hole"
Ventajas: "Very friendly and helpful flight attendants!"
Desventajas: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Ventajas: "Good staff, new planes, polite and efficient"
Desventajas: "Lack of movie selection"
Desventajas: "Food selection could better. Also hotter (warmed Or cooked more)"
Desventajas: "Great services on board"
Ventajas: "Lovely gracious Staff."
Desventajas: "One negative employee. Not so comfortable seat on new plane."
Ventajas: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Desventajas: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Ventajas: "60% full flight with empty seats New aricraft with better design"
Desventajas: "Landing time about 9pm local time"
Ventajas: "The plane was very clean and new looking. Customer service from all employees was terrific."
Desventajas: "On both China Airlines flights, the wifi system did not allow my phone to access the link to purchase access. The food options were just OK."
Ventajas: "over all good"
Desventajas: "all good"
Ventajas: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Desventajas: "A350 seat cushions are a little short for us tall folks."
Ventajas: "Enough legroom & space in economy"
Ventajas: "Special meal options. Thank you"
Desventajas: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
Ventajas: "The entertainment is ok"
Desventajas: "Waited more than 1 hr for wheelchair assist. Almost got left by the plane in sfo. In taiwan even they mark wheelchair assist in the ticket of my 73 year old dis abled mom they told us she is not in the list in taiwan we can wait for 1 or more hrs but they will close our gate in 30 min. So i haft to help my mom transfer to the gate. Very bad service especially to elderly and dis abled"
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."
Ventajas: "Staff and Crew were nice to passengers."
Desventajas: "No English subtitles for the movies on board. Seats are not comfortable."
Desventajas: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."
Ventajas: "Good Service and very comfortable business class seat"
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Crew changed my seat after finding out my chair was broken"
Desventajas: "my chair was broken and wouldn't lean back. i felt really thirsty a lot of the plane ride"
Desventajas: "Food and seats were mediocre at best. Two of the flight attendants that we had the displeasure to experience appeared irritated and when asked for a glass of water we had to wait 30 minutes (after asking three times). On top of that, once we arrived to Tokyo they lost our luggage. We kept phoning the Tokyo desk, but then the airline went on strike and our calls were left unanswered. Japan Airlines, which handles all baggage for all carriers in and out of Narita couldn't do anything either. When they were finally operational I phoned again for two more days with no offer of compensation for additional clothing that we had to buy. Finally on the 7th day they indicated they found the luggage and it never left SF!"
Ventajas: "Nothing to really like was overall ok"
Desventajas: "Extremely small seat and seat area ,barely able to move . ( 5'8 180 lbs male )"
Ventajas: "Service, Seat, food, and movies."
Desventajas: "having to get up and ask for more beverages"
Ventajas: "The crew very friendly and helpful."
Desventajas: "The food needs a little bit of variety"
Ventajas: "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
Ventajas: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Desventajas: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
Desventajas: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "flights very comfortable"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "The booking was so simple with kayak and the hotel arrangements and follow up for pickup from the airport was excellent The Flight was a short one and the entire staff from jfk airport to the flight attendant was entirely superb"
Desventajas: "The customs declaration area especially with people coming to do business in China needs more officers to enhance efficiency"
Desventajas: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Ventajas: "eat drink all you want. back of plane but not any worse than other seats. good movie selection. considering the airlines take this is a good deal and flight. and all seats have an outlet!"
Desventajas: "they changed the flight time early on."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "The efficiency and professionalism of the crew were appreciated.Business class seats were comfortable but lack of wi-if disappointing."
Ventajas: "Pretty spacious, seats were comfortable enough, good entertainment"
Desventajas: "Couldn't check in online and consequently select a sea - it was very stressful"
Ventajas: "Crew super helpful"
Desventajas: "Our in-seat entertainment unit keeps having problem. In the end I still managed to watch the movies but it's not too pleasant having to press the button to start/pause again and again."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad."
Ventajas: "Flight was on time and arrived early"
Desventajas: "When we arrived most of the passengers ignored the fact that the fasten seat belt sign was still on and started crowding toward the exit, cramming against the people in front. I wish they would have been reminded to be patient and wait their turn to get off."
Ventajas: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Desventajas: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."
Ventajas: "Food and check in staff"
Desventajas: "Crew member from JFK to Can unprofesanal from Can to Ktm very exlent costumer serves It was fisrt time I fly but as hole not bad"
Desventajas: "Could not reserve a seat ahead of time and the website was impossible. But once on the flight, all was good. But I agree with others that the seats are very hard. This was business class and a 15 hour flight."
Ventajas: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Desventajas: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Ventajas: "Penty if room.plenty of staff on board"
Ventajas: "Fast. Efficient. Lots of yummy snacks on board"
Desventajas: "Not allowed to use cell phone or open shades"
Ventajas: "It was clean. Also the media selection"
Desventajas: "More food needed"
Ventajas: "Cabin service was polite and friendly (one attendant especially helpful)."
Desventajas: "Food (New York origin?) was not interesting. Do not care for plastic fork and spoon."
Ventajas: "Crew was very attentive"
Desventajas: "Food was fair"
Ventajas: "I was in business class. The lie-flat seat was pretty good with lots of space for storing my things. The crew was efficient but not particularly friendly. The bathroom was kept very very clean."
Desventajas: "The food was mediocre to poor. They forced me to turn off my computer one hour prior to landing."
Ventajas: "There were unused economy comfort seats on the flight and we gratefully received a complementary upgrade."
Ventajas: "Loved how the flight crew was attentive to my needs. We were getting fed every 3 hours like clockwork. Even when I was denied a request for aspirin a crew member made sure to request my feedback before landing."
Desventajas: "Was denied access to aspirin because I was not a business class customer. Was livid and miserable.This shouldn't have been an issue in the first place since aspirin should be part of a first aid kit. Made sure to indicate to staff."
Desventajas: "bad China eastern company on return trip from Shanghai"
Ventajas: "Seating was good and comfortable"
Desventajas: "They should at least have English speaking flight attendants even one or 2 .. no liquor service on a 16 hour flight"
Ventajas: "Counter staff at JFK was exceptional for our check-in. The crew was very attentive and accomodating. Providing any amount of beverages we asked for as well as adjusting cabin temperature and providing with extra blankets. Nice selection on entertainment system with no hassles to make It work. Always smiling. Constantly cleaning up trash and the bathrooms. One of my most enjoyable long distant flights ever!"
Desventajas: "Seats were narrow."
Ventajas: "The entertainment"
Desventajas: "The food was lame"
Ventajas: "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected. Finally, the movie selections were current and interesting. Honestly did not have a negative moment."
Ventajas: "Extremely impressed with the service and comfort of the flight"
Desventajas: "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
Ventajas: "Crew ware kindness with smile"
Desventajas: "There was like market at gate Therefore no priority boarding"
Ventajas: "Was prepared for the worst and was actually a good airline."
Desventajas: "English announcement can be improved"
Ventajas: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Desventajas: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
Ventajas: "Great movies!"
Ventajas: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"