Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Crew friendly."
Desventajas: "Seat super small."
Desventajas: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."
Desventajas: "Crew service is excellent. Flight was fast without any delay in take off in Guangzhou Airport. Food in Business Class is pedestrian."
Ventajas: "Great schedules, convenient connections via CAN. Good food, excellent service. Highly recommended!"
Desventajas: "Keep up the great work!"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "In general, the service is OK, but not outstanding. Try to do better!"
Desventajas: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Desventajas: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Desventajas: "They lost my bag. I made sure to check with the attendant multiple times to make sure my bag would be on the flight to Bali and they confirmed it would. When I arrived in Bali, I was notified that my bag was still in China. They had over 12 hours to make sure my bag would be on the flight"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "Courteous staff, meal served on a 2 hr flight"
Desventajas: "Overhead movie was only in Chinese with no headphones distributed. Boarding passes have to be claimed in Guangzhou from a previous flight."
Ventajas: "Everything very average"
Desventajas: "If you ever need customer service, they are the worst in the business"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "This is the first time I checked in on China southern online. The process is confusing and when there are several legs to the flight you get a warning message the last leg can't be used if you check in. I am not sure if it is because the flight was long and it was timing of the check in. I ended going around the process by calling delta and checking in on their site."
Desventajas: "It was almost an hour late and no explanations in English were given"
Desventajas: "Customer service sucks. The airline has no definite answer regarding our concerns."
Ventajas: "not much"
Desventajas: "were told that flight was full, many rows actually empty could not check in online"
Ventajas: "The entire experience was amazing!"
Ventajas: "AMAZING, cheap and fantastic free hotel for layover"
Ventajas: "The space"
Desventajas: "The time in the plane because of delays for take off"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks."
Desventajas: "The flight was delayed"
Ventajas: "On time..Great!"
Ventajas: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
Ventajas: "Friendly staff and my ticket price was unbeatable"
Desventajas: "It was a bit cold on the flight, and the intercom messages in English were not understandable."
Ventajas: "Smooth and uneventful trip"
Ventajas: "Smooth and uneventful trip"
Desventajas: "Flight delayed"
Desventajas: "Crew speaks only Chinese just because I am an asian and I am not."
Ventajas: "Crew was very kind, the vegetarian option was nice to have. The entertainment options were pretty good as well for a small puddle jump. Plenty of room for checked baggage."
Desventajas: "The seats were a bit of a squeeze, and the food itself was pretty terrible. The entertainment screen did not work on my seat (was pretty clearly being operated by someone else). Contacting them before the flight was extremely difficult."
Desventajas: "I want to receive info about reimbursement"
Ventajas: "Short layover."
Desventajas: "Late departure. Cramped seating. Deplamed onto buses at Guansshou instead of docking at a terminal."
Desventajas: "Music only to listen to, but headphones only worked on one side. Middle seat (B) didn't recline."
Ventajas: "2nd time on route from ktm and all staff are always helpful,efficient, and polite. CSA does everything to help connect to your flight."
Desventajas: "Guongzhou airport is the worst. Expensive sundries and cheaky clerks. Terrible layout, good luck getting to layover hotel via transfer desk in less than 2 hours! Attendants allowed spoiled little girl to carry on for ages and then family reunion with 2 coming from economy to play with said brat to business class after I upgraded while most were trying to sleep in whole section."
Ventajas: "The comfort"
Desventajas: "Food choices were terrible"
Ventajas: "Overall price."
Ventajas: "Business class seating"
Desventajas: "Boarding, food, poor english"
Ventajas: "price point"
Desventajas: "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."