La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "None"
Desventajas: "Crew was not very helpful"
Ventajas: "Professional and friendly crew"
Desventajas: "Food quality from Jakarta is bad"
Desventajas: "Very professional and friendly crew. Food quality was excellent."
Desventajas: "Boarding took forever and flight was delayed"
Ventajas: "I think Japan Airlines is the best airline."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "Great experience all around. Need to improve access customer service support."
Ventajas: "Seat was spacious. Crew was nice."
Desventajas: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Ventajas: "Food was great"
Desventajas: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ventajas: "The food"
Desventajas: "My 12 hrs layover in Japan."
Ventajas: "We had a 4,5 hours delayed.. :("
Ventajas: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Desventajas: "None"
Desventajas: "BA flight with poorer screens and food than JAL"
Ventajas: "Great crew, good food selection."
Desventajas: "Everything was good"
Ventajas: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Desventajas: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Ventajas: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Desventajas: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Ventajas: "Clean and nice staff"
Desventajas: "Seats separated from my friend for 14hrs."
Ventajas: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ventajas: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Desventajas: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Ventajas: "Cabin staff. Special meal. Cleanliness."
Ventajas: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Desventajas: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ventajas: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Desventajas: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ventajas: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Desventajas: "Food was not the worst but not so great"
Ventajas: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Desventajas: "The meal and dessert were served at the same time. Too much food all at once."
Ventajas: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Desventajas: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ventajas: "Service impeccable"
Desventajas: "Worst food in the industry. Barely edible."
Ventajas: "Service"
Desventajas: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Desventajas: "Sorry, my seat really uncomfortable..."
Ventajas: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Desventajas: "Headset was too big for me and kept skipping back."
Ventajas: "This flight was just pretty routine."
Desventajas: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Ventajas: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Desventajas: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ventajas: "Amazing customer service, flight attendants could not be more welcoming."
Desventajas: "Some turbulence awoke us midway through the overnight flight."
Ventajas: "Always on time!"
Desventajas: "Everything is perfect."
Ventajas: "The service was excellent and the seats were really comfortable"
Desventajas: "The food choice was a bit poor"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Boarding is efficient. Crew helpful and willing to please."
Desventajas: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Ventajas: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Desventajas: "The food was more "modest" than I'm used to, but my expectations aren't high"
Ventajas: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Desventajas: "I wish they flew all over the USA, American carriers should be ashamed"
Ventajas: "Boarding!"
Desventajas: "Food was below standard."
Desventajas: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Ventajas: "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."
Ventajas: "The seat soace is sufficient enough"
Desventajas: "Pork contain food is served but the crew didn't explain it when giving it away."
Desventajas: "I had to miss my flight from HK due to personal health issues. When I contacted the airlines they were not understanding at all. I was planning on using the flights back from the US and they had cancelled those too. I will NEVER book a flight with this airlines again!"
Ventajas: "Crew are great. Plane is cool, A380."
Desventajas: "Connecting flight is in a hurry, time is tight."
Ventajas: "Food was good."
Desventajas: "Not enough soft drinks and ice has to be asked for."
Ventajas: "Everything!"
Desventajas: "Offer better options to redeem rewards/miles!"
Ventajas: "Every thing was excellent. The crew was very courteous and gracious."
Desventajas: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Ventajas: "Fast boarding sequence and take off."
Desventajas: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Ventajas: "Comport seating"
Desventajas: "Food quality needs to be improve"
Ventajas: "Service was great and flight landed safe. Korean food was delicious."
Ventajas: "Korean airlines is completely criminal"
Desventajas: "Korean airlines"
Desventajas: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Desventajas: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Ventajas: "Comfortable flight"
Desventajas: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Ventajas: "Great service!"
Desventajas: "Dated aircraft A330-300 and seats."
Ventajas: "Everything except boarding."
Desventajas: "Check in was very slow, the flight was late and missed connection"
Ventajas: "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
Ventajas: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Desventajas: "Simple meal but a short flight."
Ventajas: "Good food!"
Desventajas: "I dont know"
Ventajas: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Desventajas: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Ventajas: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Ventajas: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Desventajas: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Ventajas: "Great"
Desventajas: "Great"
Desventajas: "Too much plastics - need to be more sustainable."
Ventajas: "I dont have somebody sitting beside me"
Desventajas: "Boarding and Food"
Ventajas: "acomodations was awesome!!!"
Desventajas: "temperature was not consitent"
Ventajas: "Great service"
Desventajas: "Nothing"
Ventajas: "Boarding orderly"
Desventajas: "Cold food"
Ventajas: "Flight attendants were very nice."
Desventajas: "Movies are old"
Ventajas: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Ventajas: "Everything was as good as it gets specially the crew"
Desventajas: "Very long flight....."
Ventajas: "Good service and on time"
Desventajas: "N/a"
Ventajas: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Ventajas: "Everything was perfect perfect service excellent food the best I ever flown so far"
Desventajas: "Flight was delayed."
Ventajas: "The service of overall the price"
Ventajas: "Nice friendly staff"
Ventajas: "The seats is clean . Crew ware nice to me."
Desventajas: "Nothing."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "The entertainment was great ,and the food"
Desventajas: "Waiting on long line to use bathroom"
Ventajas: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Ventajas: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
Desventajas: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
Desventajas: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ventajas: "the food"
Desventajas: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Ventajas: "comfortable seats...above average food choices"
Desventajas: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Ventajas: "Everything"
Desventajas: "Nothing"
Ventajas: "The captain told us about the landmarks along the flight."
Desventajas: "None."
Ventajas: "Great food and friendly flight attendants"
Ventajas: "Customer service wss great! Good food. Great entertainment."
Ventajas: "Korean Air always does a great job and they keep their aircraft and lavatory super clean. Food was tasty and very sufficient. Nice wine choices and they pour great whiskey."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "The crew was helpful and meals are delicious."
Desventajas: "Give free mask."
Ventajas: "Time is good."
Desventajas: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Ventajas: "Timely schedule"
Desventajas: "Foods and beverages quality/variation"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "All was 100%! Thanks!"
Ventajas: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Desventajas: "Movies and musics more variables from all over the world."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Flight attendants were very nice"
Desventajas: "Movies on board need upgrade"
Ventajas: "Overall the service was good."
Desventajas: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ventajas: "Crew tried to be friendly"
Desventajas: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ventajas: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Desventajas: "The lounge was somehow poor and noisy because of the airport constructions."
Ventajas: "Friendly crew, great movie choices."
Desventajas: "Not a lot of left space, very full flight."
Ventajas: "The 787 was awesome. Very comfortable. Great staff and service."
Ventajas: "The service...the food...the entertainmrnt....tq tq tq"
Ventajas: "The food, choices of entertainment, and the crew"
Desventajas: "Nothing"
Ventajas: "The crew were helpful and nice. It was comfortable."
Desventajas: "The food was horrible. The movie selections were quite limited."
Ventajas: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Desventajas: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Ventajas: "Everything"
Desventajas: "Everything the whole team was great."
Ventajas: "crew and food was great"
Desventajas: "seat cushion was a bit on the dead side."
Ventajas: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Ventajas: "The food and staff were great."
Ventajas: "Flight was fine"
Desventajas: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ventajas: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Desventajas: "Same repeating music"
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ventajas: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ventajas: "Cheap prise"
Desventajas: "Food and entertainment"
Ventajas: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Desventajas: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Ventajas: "The flight attendants were very helpful."
Desventajas: "It is a very long flight."
Ventajas: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Desventajas: "."
Ventajas: "Food and entertainment is great."
Desventajas: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Desventajas: "No opción de español"
Ventajas: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ventajas: "friendly flight attendants, clean toilets"
Desventajas: "the stroller take forever to show up when landing"
Ventajas: "Nothing"
Desventajas: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ventajas: "The food were good and just enough for the inflight need"
Desventajas: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ventajas: "The food on board was great! Crew members were friendly!"
Ventajas: "Great layover options. Timely arrivals."
Desventajas: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Ventajas: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Desventajas: "Sleeping upright is really difficult, but then I knew that."
Ventajas: "very comfy, great ground handling crew"
Desventajas: "none"
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "The food was excellent and the flight attendants were courteous and thoughtful."
Desventajas: "I slept through a meal."
Ventajas: "On time, comfort, good food, good deal"
Desventajas: "N/a"
Ventajas: "everything, the crew was efficient"
Desventajas: "more African entertainment to be added on the Johannesburg route"
Ventajas: "Great seating"
Desventajas: "Free internet in long flights"
Ventajas: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Desventajas: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Ventajas: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ventajas: "Amazing crew, great seating area and tasty menu."
Ventajas: "Crew, food, time all great."
Desventajas: "WiFi did not work. Flight data unavailable."
Ventajas: "The crew was very helpful and courteous."
Desventajas: "The flight was delayed and I decreased my time in Singapore"
Ventajas: "Crew was okay"
Desventajas: "Did not get the food I chose. Seats were not clean and clumsy"
Ventajas: "Foods. Drinks. Entertainment."
Desventajas: "Nothing. Everything’s so perfect!"
Ventajas: "Crew"
Desventajas: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Ventajas: "Everything"
Desventajas: "Non"
Ventajas: "They were polite."
Desventajas: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ventajas: "Punctual flight with friendly crew."
Ventajas: "Friendly attentive staff. Excell ent food and great. Service."
Desventajas: "Really crowded seats in economy."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Desventajas: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ventajas: "Very good service."
Ventajas: "The aircrafts, on-board service on Sin Dxb route"
Desventajas: "The thing that Inhad to fly Silk Air with one of four flights."
Ventajas: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Desventajas: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Desventajas: "Some staff not courteous which surprised me"
Ventajas: "Seats, crew"
Desventajas: "Nothing else other than above"
Ventajas: "Service and food"
Ventajas: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Desventajas: "Nothing to mention, all was good"
Ventajas: "The people were excellent."
Desventajas: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ventajas: "The service crew served us well. They are friendly and helpful"
Desventajas: "Too many Indian movies"
Ventajas: "Foot rest, large movie screen, good food"
Desventajas: "They ran out of diet drinks."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Boarding was good"
Desventajas: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Ventajas: "Great service"
Ventajas: "Personal Touch!"
Desventajas: "No such!"
Ventajas: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Desventajas: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ventajas: "The hot towels twice during the flight was great"
Desventajas: "Really just the food"
Ventajas: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Desventajas: "Hope that there were more time to order and enjoy beverages."
Ventajas: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Desventajas: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Desventajas: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ventajas: "Staff friendly and efficient"
Ventajas: "Consistency of service, efficient"
Desventajas: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ventajas: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Desventajas: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Seating space was very good. Meals terrific"
Ventajas: "nothing"
Desventajas: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Desventajas: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ventajas: "Lots of movie and game options"
Desventajas: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Ventajas: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Desventajas: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ventajas: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Ventajas: "loved the hot towels and the entertainment provided"
Ventajas: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Desventajas: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Ventajas: "Crew and staff were great and accommodating."
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Crew was great. They made up for mistakes in a positive and amenable way."
Desventajas: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Ventajas: "Service & information"
Desventajas: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Desventajas: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Ventajas: "The trip was very comfortable and food suited me"
Desventajas: "just did not like the baggage policy for carry on"
Ventajas: "The crew were nice and very helpful. Vegeterian meal was great"
Desventajas: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Desventajas: "Internet bad"
Desventajas: "Snacks and drinks could be betteri"
Desventajas: "too hot called groups too fast for boarding"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "On business class, so service was extraordinary"
Desventajas: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Ventajas: "Everything was first class with excellent service"
Desventajas: "Long flight with long layover in Doha"
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Food, entertainment options, comfortable seats, warm blankets"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "Todo súper bien"
Desventajas: "The seats were very uncomfortable. Food was less than mediocre."
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Desventajas: "The website is not easy to navigate."
Ventajas: "The Qatar crew was great and the entertainment was on point."
Desventajas: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Desventajas: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Desventajas: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Desventajas: "The entertainment did not include any music (classical or otherwise)."
Ventajas: "I was actually impressed with the entertainment selection :)"
Desventajas: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Ventajas: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Desventajas: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Ventajas: "The entertainment options were fantastic! The flight attendants were very cordial and hardworking."
Desventajas: "I was very pleased with my flight. I really have I complaints."
Desventajas: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."