Desventajas: "Shouldn’t have babies or small kids in the business class"
Ventajas: "I love the vegan food that they provide me."
Ventajas: "Crew was very good and professional, yes the seats were comfortable"
Desventajas: "I think the Xiamen knows how to run an airline."
Desventajas: "Hope to keep departure on time !!!!!!"
Desventajas: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Ventajas: "great price and overall service"
Ventajas: "attentive and polite flight attendants"
Ventajas: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Desventajas: "Helpful, courteous, and well-informed Xiamen representatives."
Ventajas: "The check in boarding pass is not that nice."
Desventajas: "The boarding pass people need to improve, especially to elderly people."
Desventajas: "Better movies , better vegan food"
Desventajas: "Too many security points"
Ventajas: "Crew was friendly"
Desventajas: "To many transfers"
Ventajas: "No real problems"
Desventajas: "Nothing significant"
Ventajas: "Upgraded to business class for free and service was amazing."
Desventajas: "got severe food poisoning from the airline food."
Ventajas: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Desventajas: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Desventajas: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Ventajas: "food and service"
Desventajas: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Ventajas: "The flight was fine"
Desventajas: "Had to process in and out of immigration then back into airport No transit area"
Desventajas: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Desventajas: "Why is my passport number wrong?"
Ventajas: "crew was nice"
Desventajas: "food was dry"
Ventajas: "Clean plane. Left on time. A little more seat room than many other carriers."
Desventajas: "Poor selection of movies. Want more light comedy"
Desventajas: "wrong food?"
Ventajas: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Desventajas: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
Ventajas: "Complimentary wifi and excellent crew service"
Desventajas: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Ventajas: "I liked the plane. 787’s are the smoothest rides."
Desventajas: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
Desventajas: "Nobody helped me switch my flight around, I hate you."
Ventajas: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Desventajas: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Ventajas: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Desventajas: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Ventajas: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Desventajas: "The flight was delayed by 40 minutes."
Desventajas: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Ventajas: "All announcements in Chinese and English. They keep feeding you."
Desventajas: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
Ventajas: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Desventajas: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Ventajas: "The food was good and staff was friendly"
Ventajas: "no regards for customers"
Desventajas: "no regards for customers"
Ventajas: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Desventajas: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Ventajas: "Crew was super friendly, professional and excellent!"
Desventajas: "The 10 hour layover :("
Ventajas: "The offerings of beverages and the choices were good"
Desventajas: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Desventajas: "El vuelo se demoró y durante la demora no daban noticias de la nueva hora de salida. Tuvimos que esperar dentro del avión alrededor de una hora y media."
Desventajas: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Ventajas: "Crew was friendly."
Desventajas: "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
Ventajas: "GOOD Service, Great Priceing!!!"
Desventajas: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Ventajas: "Boarded early."
Desventajas: "Smaller plane so not much room to move around. No individual entertainment system."