La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "great crew"
Desventajas: "better breakfast or snack before arrival"
Ventajas: "crew was amazing"
Desventajas: "nothing. amazing flight"
Ventajas: "Great seat, cabin crew was fine."
Desventajas: "Too much confusion trying to just find a shower in the lounge"
Ventajas: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Desventajas: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Ventajas: "Crew was attentive and informative of delays"
Desventajas: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Ventajas: "Crew was amazingly nice, friendly and very helpful..."
Desventajas: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ventajas: "The crew was super friendly."
Desventajas: "Movie selection"
Desventajas: "JAL LAX Ground staff. Not helpful."
Ventajas: "The food and legroom"
Desventajas: "More movies :)"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Desventajas: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
Ventajas: "Pretty much everything"
Ventajas: "Service was very goood"
Desventajas: "Food was not great and entertainment was average"
Ventajas: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Desventajas: "No vegetarian options on the main meal menu"
Ventajas: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Desventajas: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ventajas: "Great service Timely departure and arrival. JAL is really punctual"
Ventajas: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Ventajas: "Wonderful Crew."
Ventajas: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ventajas: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Desventajas: "I thought the food was just so so. However, that's always a matter of personal taste."
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Desventajas: "Food, especially before landing"
Ventajas: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Desventajas: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ventajas: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Ventajas: "Food & entertainment"
Ventajas: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Desventajas: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ventajas: "Food, entertainment options, friendly staff"
Desventajas: "Beverage size could be more"
Ventajas: "The flight went well and the 3 meals were interesting. The staff was professional."
Desventajas: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Ventajas: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Desventajas: "Not much leg room"
Ventajas: "Service was amazing and made me feel like I was in first class."
Desventajas: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ventajas: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Desventajas: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Ventajas: "Great staff and washlet toilets on board."
Desventajas: "I ended boarding last not one of the first as other airlines."
Ventajas: "Everything worked as planned."
Ventajas: "Staff was great and everything went according to schedule."
Desventajas: "The food was bad, but this is my first time having such bad food on JAL."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Desventajas: "11 hr flight"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Ventajas: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Desventajas: "I don't have anything to complain about."
Ventajas: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Desventajas: "Everything was great !"
Ventajas: "evening flight. not too crowded"
Desventajas: "delayed by 1 hour meal was so-so"
Ventajas: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Ventajas: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
Desventajas: "Everyone was accomadating"
Ventajas: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Desventajas: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Desventajas: "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
Ventajas: "Boarding is quite fast."
Desventajas: "Food could have been better, customer service could be improve, a simple smile upon serving and speaking could go much better. Perhaps I came from experience from Singapore airlines and emirates airlines."
Desventajas: "Need to improve the food qyality"
Desventajas: "Let me change my ticket due to a death in the family."
Ventajas: "The flight was comfortable and service was good"
Desventajas: "In flight entertainment movies were limited"
Ventajas: "Crew was great"
Desventajas: "Movie selection, food options, loud alarm before boarding"
Ventajas: "Everything was great"
Ventajas: "comfortable seats"
Ventajas: "The transit lounges at the new Seoul terminal are outstanding."
Desventajas: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Desventajas: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ventajas: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Desventajas: "Very limited movie/entertainment selection."
Ventajas: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Desventajas: "My original seat assignments were not found so I lost my window seat on one flight."
Ventajas: "on time, good service and food"
Ventajas: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Desventajas: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Ventajas: "The movie selections were pretty good and was enough entertainment for the long flight"
Desventajas: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ventajas: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ventajas: "Love the service on this flight! Super friendly and quick to service."
Desventajas: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
Ventajas: "The staff was friendly and helpful"
Desventajas: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Desventajas: "not comfortable with the seats"
Ventajas: "The vegetarian food is better than what was served by the other airlines I've flown in."
Ventajas: "Crew helpful"
Desventajas: "Food tasteless"
Ventajas: "Excellent service"
Ventajas: "Food was ok, pretty clean, nothing special like I remembered"
Ventajas: "seat size is okay,"
Desventajas: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Ventajas: "The comfortable ride during the entire trip"
Ventajas: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ventajas: "Service was good... Entertainment and food was on par with what I expected"
Desventajas: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Ventajas: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Desventajas: "Food was just ok"
Ventajas: "Cabin crews are very kind."
Ventajas: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Desventajas: "No plugs for laptops"
Desventajas: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Ventajas: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Desventajas: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Ventajas: "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ventajas: "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
Desventajas: "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
Ventajas: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Ventajas: "Flight was on time , passengers were updated on the status of flght."
Desventajas: "Nothing everything is well."
Ventajas: "drink service"
Ventajas: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
Desventajas: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
Ventajas: "Staff, food, flight.. everything was great."
Ventajas: "I liked everything, their friendly and professional service a board!"
Ventajas: "GOOD SERVICE."
Desventajas: "I was going nuts the whole ride the TV screen was broken!!!!!!"
Ventajas: "Over all, satisfaction service! Food, courteousness & facility"
Desventajas: "None zero"
Ventajas: "Crew very helpful. Seat was very good, food excellent."
Desventajas: "More storage space in business"
Ventajas: "Just ok"
Desventajas: "The crew and the service"
Ventajas: "Fast boarding. Early arrival. Comfortable seat."
Desventajas: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ventajas: "everything, the crew was efficient"
Desventajas: "more African entertainment to be added on the Johannesburg route"
Ventajas: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Desventajas: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Ventajas: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ventajas: "Excellent crew and very well dressed and always smiling"
Desventajas: "The lights were switched off for a very long time. That can be avoided"
Ventajas: "Crew was attentive and made extra effort to meet special requests from passengers."
Desventajas: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Desventajas: "Flat beds on second flight"
Ventajas: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Desventajas: "Food was good but was not full compared to emirates."
Ventajas: "The crew was very helpful and courteous."
Desventajas: "The flight was delayed and I decreased my time in Singapore"
Ventajas: "I can say all the crew was amazing"
Desventajas: "They are doing excelent job."
Ventajas: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Desventajas: "For a premium economy service, it was really good."
Ventajas: "All Crew members was friendly seats i found comfortable."
Desventajas: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ventajas: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Ventajas: "Crew was polite."
Desventajas: "For such a long journey, the plane could have been nicer."
Ventajas: "Seat was very comfortable, crew was very nice,"
Desventajas: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ventajas: "Amazing crew."
Desventajas: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Desventajas: "Seat space could be wider for working"
Ventajas: "Got bumped to Business Class"
Ventajas: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Desventajas: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ventajas: "Nice and attentive crew"
Desventajas: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "The main course"
Desventajas: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Desventajas: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ventajas: "The cabin crew was great."
Desventajas: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Ventajas: "Crew members were very friendly n helpful."
Ventajas: "Excellent service. Good food. Very attentive and responsive flight crew."
Desventajas: "Space was too tight"
Ventajas: "I liked there was an opportunity to bid on an upgrade"
Desventajas: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Desventajas: "All good"
Ventajas: "Amazing service and comfortable lay flat bed"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "I like the personal TV, my foot rest and water holder frequent water serve,"
Desventajas: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Ventajas: "Service was great."
Desventajas: "Bit on the cold side."
Ventajas: "Crew was overall friendly"
Desventajas: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Desventajas: "Food was very poor."
Ventajas: "the crews were very polite and very helpful"
Ventajas: "the selection was impresive to m"
Ventajas: "Nothing specific"
Desventajas: "No real dramas"
Ventajas: "Overall just a really great experience."
Desventajas: "Nothing negative to report."
Ventajas: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Desventajas: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ventajas: "The food was ok. It didn't set my heart on fire, but I did finish it."
Desventajas: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Ventajas: "Spacious, comfortable seat"
Ventajas: "Customer service is amazing!"
Desventajas: "Keep up the great work!"
Desventajas: "I wish there was air conditioning. It was very warm ok the plane."
Desventajas: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Ventajas: "Good crew. Great pilots."
Desventajas: "Food. Seat comfort."
Ventajas: "Premium Economy did not meet our expectation compared to even US airlines."
Desventajas: "Crew Service was not very good."
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Ventajas: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Desventajas: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Desventajas: "The in flight entertainment is very old."
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Desventajas: "Distancia de asientos"
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Ventajas: "I liked the comfort of my location and seat"
Desventajas: "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."
Ventajas: "Was good service onboard"
Desventajas: "They could be upgraded my whole itinerary and not just 1/4 of the trip"
Ventajas: "Crew was good"
Desventajas: "Food was not good"
Desventajas: "Delay flight, slow"
Ventajas: "Online check in selected a pair of seats at 73D & 73E on flight CX 759 on 16 Nov 2018. It turned out to be in a triple seat."
Desventajas: "inaccurate seat map"
Ventajas: "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
Desventajas: "The aircraft from was showing some wear."
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Ventajas: "Staff was terrific. On time. That’s most important."
Desventajas: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Desventajas: "No hay películas en español"
Ventajas: "They were really nice and the plane was pretty new"
Desventajas: "No bad experience"
Ventajas: "Uneventful but good. Lots of new movies"
Ventajas: "Loved the service of the crew, the food, and the spacious seating."
Desventajas: "WiFi would be a nice addition."
Ventajas: "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
Desventajas: "The American films were good but they could be better."
Ventajas: "Given we were in economy for a 15+ hour flight, things went very well. Seat was okay, food better than average, entertainment was reasonable."
Desventajas: "I didn’t like that I was in economy, and would have preferred business, but that’s what I paid for so all is well."
Ventajas: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
Desventajas: "Nothing. Everything was great."
Ventajas: "Entertainment choices, wine, charger"
Desventajas: "Food Choice and Alcoholic choices"
Ventajas: "Very clean everyone was nice, easy getting on and off flight"
Desventajas: "Movie and tv selection pretty bad! And seats not comfortable compared to the longer Cathay Pacific flight I had just taken."
Ventajas: "service was excellent"
Desventajas: "boarding took very long."
Ventajas: "More leg room, incline on seats, blanket, pillow."
Desventajas: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
Ventajas: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Ventajas: "Movie selection was fantastic!"
Ventajas: "Excellent Entertainment Choices. Wonderful Staff/crew"
Ventajas: "They gave 250 ml bottle water each on breakfast and dinner I like that . The crew members were helpful and friendly"
Desventajas: "There was less choice of movie. It would be good if they add more Bollywood movies and movies with more than 4 rankings."
Ventajas: "DIrect flight to HK"
Desventajas: "The flight was freezing, blankets were worn and dirty, floor was dirty, seats were dirty, food was extremely basic."
Desventajas: "Food pretty bad on the 8am flight in economy."
Ventajas: "My son enjoyed the flight and the worker where very nice to him."
Ventajas: "Service was ok"
Desventajas: "I booked my reservation with kayak and pick out choice seats , when I check in was told by Cathay that they do not honor seat reservation from a 3rd party. I also paid for the exit seats so We have open space.. Very disappointed."
Ventajas: "Food, service, in-flight entertainment, and overall feeling of safety and comfort."
Ventajas: "The snack was so good"
Desventajas: "Water and soft drink didn't serve very often"
Ventajas: "Belle and Rainbow were great hostesses"
Ventajas: "The wonderful people and the service they provided with a great attitude."
Desventajas: "The food was only OK."
Ventajas: "Very Comfortable seats. Great service."
Desventajas: "Food could be a bit tastier."
Ventajas: "Kind, patient, welcoming crew that was efficient and helpful"
Desventajas: "Flight delay in boarding, then was in queue for take off, delayed take off, which in turn delayed breakfast early morning. Because we landed in HK in the early early hours in the morning, no food stores were open."
Ventajas: "Everything about the flight"
Desventajas: "I loved everything"
Ventajas: "Very good service overall."
Desventajas: "No complaints on this particular flight."
Ventajas: "The diabetic meals"
Desventajas: "Headphones and more snacks."
Ventajas: "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
Desventajas: "Hard to ask for more spacious seating but I will."
Ventajas: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Desventajas: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Desventajas: "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
Desventajas: "flight attendant don't speak english clearly!"
Ventajas: "Great service"
Desventajas: "Nothing. Everything was awesome."
Desventajas: "Seat not comfortable at all"
Ventajas: "Pleasant flight attendants, great attentiveness. Clean planes."
Desventajas: "Seat cushions were VERY hard."
Ventajas: "Overall, it wasn't a bad experience but it wasn't fantastic."
Desventajas: "The crew barely smiled."
Ventajas: "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
Ventajas: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
Ventajas: "Good price."
Desventajas: "Late 90 minutes fly. The service is not good."
Ventajas: "Easy flight from TPE to SIN. The plane was clean and the crew were attentive and pleasant."
Desventajas: "The plane was older and starting to show signs of wear and tear. The snacks were okay, but the meal served was nearly inedible. Limited selection of beverages. The entertainment system was slow and did not contain as much content as other international lines I've flown."
Ventajas: "Not much"
Desventajas: "Less leg room than other airlines, food is not as good as other airlines. If only the seats could be more comfortable."
Ventajas: "it was a pretty quiet flight. a little turbulent but ok. pilots did a good job."
Desventajas: "the food was not that good. ive had better on the sametrip before."
Desventajas: "One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat."
Ventajas: "The economy class seats are actually some of the best to sleep in!"
Ventajas: "We were lucky to have an exit row. The flight was smooth and pleasant."
Desventajas: "The food was not great but got the job done. Could use a wider movie selection."
Ventajas: "Chair comfort (but no location) , food and partially the crew."
Desventajas: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Ventajas: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Desventajas: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Ventajas: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Ventajas: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Desventajas: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."
Ventajas: "Crew was very efficient with great customer service"
Desventajas: "Food was awful. Would bring my own food on future flights"
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Nice crew, decent food"
Desventajas: "Very narrow seats, sitting between two mothers with crying infants"
Ventajas: "Ground crew facilitated the flow of the very long line, making sure it's moving along. The flight crew were helpful in finding a spot for your carry on and were always there when I needed assistance. Food was good but the Taipei-Manila flight, there was only one choice of meal."
Ventajas: "The comfortability of the ride was great. Seats were comfortable, easy to sleep in."
Desventajas: "The flight was delayed. The headphones weren't comfortable at all and the movies weren't easy to hear at all."
Ventajas: "Seat was comfortable and nice"
Desventajas: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Ventajas: "Service and flight was mediocre and flight time was longer than I thought."
Desventajas: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Airplanes are fairly new. Everything seemed fairly clean. Movie choices were good. The staff was really accommodating and friendly."
Desventajas: "Narrow seats in Economy. With every move, I had to be careful not to disturb the person next to me. I am a fairly skinny guy. This was quite challenging when I tried to eat. It was too easy to trigger the flight-attendant call button by accident with the touch screen. The icon is not really obvious and it is close to the screen on and off icon."
Ventajas: "Flight was great only issue was that I couldn't take my bag on the flight. It was said to weigh to much but others had heavy bags and had them on the flight."
Ventajas: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Ventajas: "comfort of premium economy seating in 777 ER300"
Desventajas: "Food service not that good."
Desventajas: "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."
Ventajas: "Flight attendants was prompt and courteous."
Desventajas: "Food was okay."
Ventajas: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Desventajas: "Nothing to report bad"
Ventajas: "The flight I was on was leaving at 1:45AM. It took about 15-20 minutes to check in our bags and there were about 75 people ahead of us. We didn't wait at all for TSA, just walked up and there was absolutely no line. The China airlines staff was very nice and helpful. Also, there were screens on the headrest in front of us and they had new tv shows, music and movies all for free and they even provided earphones."
Desventajas: "The seats could have been a little more comfortable but it wasn't unbearable."
Ventajas: "Good crew"
Desventajas: "No customer service people to talk to about seating. No one ever answer the telephone"
Ventajas: "All good"
Desventajas: "All good"
Desventajas: "Crew was not friendly, very little patience. Overall just the way they served us as passages. Had better crew service in other flights"
Desventajas: "Something must be done about how far a person can recline their seats. I'm a '6 with long legs, the flight to Taipei was 13 hours. The guy in front of me reclined his seat all the way down. Flight crew was helpless."
Desventajas: "For a long flight the seat is uncomfortable, it needs to be more comfy and size could be better."
Ventajas: "The food was pretty good , I sat in premium economy, a far better enjoyable ride to regular economy so paying the a few extra hundred bucks help make a long flight tolerable. Oh yea the plane was nice it was the Airbus 300-777 I believe, also this was my first time flying with China Airline and overall it was a good experience ."
Desventajas: "The stewardess' could of been a bit nicer and a little more attentive . They were just a few screws shy of being robots not the whole crew but most of them from what I've seen. If you didn't speak chinese it was hard to understand the announcements over the intercom from most of the crew in english, but hey what do you expect it's a chinese airliner. Other than that it was a decent ride."
Ventajas: "Flight was great. Everything went smoothly, staff was great and very helpful. No complaints at all"
Ventajas: "Seat, service, entertainment."
Ventajas: "Seat, entertainment, service"
Desventajas: "Not on time. Flight delay not due to weather but due to ground crew didn't have everything ready for plane to depart. 1.5 hrs wait at terminal and 1/2 HR wait inside plane."
Desventajas: "En unos pocos meses he realizado el mismo trayecto con China Airlines y en ambos casos he terminado corriendo por el aeropuerto de Hong Kong para coger mi siguiente vuelo."
Ventajas: "Great choice of movies, and they kept us well fed. Felt safe and staff was friendly."
Desventajas: "No one on staff spoke Vietnamese for the elderly woman sitting next to me. It was a struggle to communicate meal choices. If they had pictures of each that would help, but the stewardess seemed irked that the woman couldn't speak English or Mandarin. The food seemed cheaper and more processed than ANA or JAL."