El servicio de abordaje me dio información errónea ,según visa americana no era válida.mala gente y malos trabajdores
Ventajas: "All is excellent"
Ventajas: "good"
Desventajas: "improve list of movies"
Desventajas: "Enterteiment, movies"
Desventajas: "Buen servicio aunque salió 5 minutos después de la partida. Viaje cómodo y tranquilo"
Ventajas: "Fast, one stop, better than three weeks on a boat"
Desventajas: "Broken entertainment center, no vegan meal although selected at booking, very cold."
Ventajas: "Tripulación agradable"
Desventajas: "Comida y entretención"
Ventajas: "Crew was great, the airplane was big with a leg room!!!"
Ventajas: "Overall good flight"
Desventajas: "Food"
Ventajas: "Nice crew, great flight entertainment."
Desventajas: "N/A"
Desventajas: "They lost my bag!"
Ventajas: "The aircraft."
Desventajas: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Ventajas: "Complimentary upgrade to business class - wonderful!"
Desventajas: "Delightful service and food."
Ventajas: "Crew as great! Good seats and good entertainment"
Desventajas: "Cleaner bathrooms"
Desventajas: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Ventajas: "Crew was excellent. Seat was very tight (middle section, middle seat)"
Ventajas: "Crew has improved significantly over the last few years, actually pleasant compared to the horrible attitudes they had years ago. Seat was OK, good leg room on the 798-9."
Desventajas: "El vuelo salio tarde y perdieron mi equipaje"
Desventajas: "me obligaron a facturar mi equipaje de mano, y lo perdieron"
Desventajas: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Ventajas: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Desventajas: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Ventajas: "Business class on the Dreamliner is a true dream."
Desventajas: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Desventajas: "Se atraso la conexion en Varsovia, la señorita recibio la informacion del restraso despues que yo. Me dejaron mis maletas a pesar del retraso y que habia pagado por llevarlas. Luego el servicio de Grund Global que les maneja el equipaje a LOT muy pero muy mala... nunca contestaron el telefono, por lo que no pude hacerl el reclamo del equipaje para darle seguimiento. Luego me encontraron mis maletas pero yo viaje el 4 de agosto al Delta del Danubio por lo que fue imposible que me las llevaran a la ubicacion. Una maleta llego a Bucarest el 6 y la otra el 8 de agosto. Dos dias antes de mi proxima parada en Europa (Italia) cuando llegue al aeropuerto a recoger el equipaje, nuevamente nadie respondio al telefono, por lo que tuvimos que acudir al personal del aeropuerto para que yo udiera entrar al area restringida a recoger mi equipaje. Muy tardado y dificl localizar a alguna persona que me pudiese apoyar en la recuperacion del equipaje."
Ventajas: "Los aviones buenos y limpios."
Desventajas: "Crew was having dificulty communicating in English."
Ventajas: "Movie selection was good"
Desventajas: "The boarding was very slow."
Desventajas: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Ventajas: "Staff was very nice and friendly"
Ventajas: "Seat comfort. Smooth flight."
Desventajas: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Ventajas: "Great food and nice airplane"
Desventajas: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Ventajas: "Food and flight on time"
Ventajas: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Desventajas: "The seats, when in reclining position, could have been a bit more comfortable."
Desventajas: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Ventajas: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Desventajas: "I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time."
Ventajas: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Desventajas: "In-flight entertainment offered a very conventional set of movies from which to select."
Ventajas: "Boarding process was fine."
Desventajas: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""
Ventajas: "Food and staff was amazing"
Desventajas: "TV didn't work good"
Desventajas: "Terrible old plane, with tv that don't work and are from 50s. Food was really really bad"
Ventajas: "Pésimo servicio de la empresa y Kayak, ya borré la app"
Desventajas: "Borren su app, es mejor así. Sálgan del negocio"
Desventajas: "Demora en salir tanto desde Nueva York como de Varsovia"
Ventajas: "Food was good."
Desventajas: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."
Ventajas: "La comida y el servicio fueron buenos. Entre comidas había buenos snacks en la cola del avión. El sistema de entreteniendo cumple su función y tiene una buena selección de películas y actividades."
Desventajas: "No pudimos hacer el check in online para ese tramo del vuelo. En la página no especificaban el motivo por el cual no pudimos hacer el check in."
Ventajas: "El avión es rápido y el tiempo de vuelo es el que indican. Dan un snack durante el vuelo."
Desventajas: "El embarque se hace a través de la pista. Albert un avión de hélices el ruido es mayor que en los aviones de turbinas."
Desventajas: "Unable to choose seat at ticket purchase."
Desventajas: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."
Desventajas: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"
Ventajas: "Not much"
Desventajas: "Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude"