Desventajas: "Cramped seats. Food was just ok. Movies were old and not that many of them"
Desventajas: "The forced checking of bags of anything over 7kg, in spite of size, is ridiculous. Have now been waiting for over an hour at JFK waiting for my bag when it was small enough to keep in the overhead bin. I fly internationally once a month and never have to do this. A complete waste of my time."
Ventajas: "The economy cabin had less oxygen than the premium economy and better. I could not breath with the poor air circulation and had to stand in the front of the 14 hour flight to breath."
Desventajas: "More movies."
Ventajas: "The entertainment, lots of movies and TV dramas to choose from."
Desventajas: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Ventajas: "Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous."
Desventajas: "Maybe provide snacks to travelers during flight."
Desventajas: "Flying a different airline would have been better"
Ventajas: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Desventajas: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
Ventajas: "The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around."
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Desventajas: "No comment"
Ventajas: "Never flew with them before. Was better than expected. Very nice!"
Ventajas: "I have visited Taipei three (3) times. It’s a beautiful place to visit."
Desventajas: "The departing flight from Taiwan was delayed so our arrival to jFK sa late."
Ventajas: "stewardesses nowhere to be found...food lousy...late also..."
Ventajas: "The flight attendants."
Desventajas: "Narrowed sits."
Desventajas: "Tasteless food, mediocre movie selection"
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "felt welcomed in the flight."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Ventajas: "Huge leg room"
Desventajas: "Not much elbow room, food was not good, very few movies selection."
Ventajas: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
Desventajas: "Long wait to get to jfk terminal"
Ventajas: "crew was very professional, boarding was not chaotic at all! food was pretty good."
Desventajas: "Not a big selection of movie or TV shows for such a long flight"
Ventajas: "I like the option of the food, the service, and the seat was good enough for economy class."
Desventajas: "the entertainment needs to be updated."
Ventajas: "Friendly service"
Desventajas: "Movie selection"
Ventajas: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Desventajas: "The food is mediocre at best. I wish there was more movies to choose from."
Desventajas: "No peanuts or chips in between meals"
Ventajas: "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
Desventajas: "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"
Ventajas: "The service and Flight staff were superb! The food was pretty good too considering. Thanks!"
Ventajas: "Friendly and professional crew"
Desventajas: "Lack of USB ports"
Ventajas: "I like overall!"
Ventajas: "Fast service"
Ventajas: "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
Desventajas: "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."
Ventajas: "They make 15+ hours of flying feel incredibly comfortable."
Desventajas: "No complaints!"
Ventajas: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Desventajas: "Nothing. Everything is great"
Ventajas: "Attentive and professional flight staff, decent in-flight entertainment. Airplanes themselves, modern and very clean."
Ventajas: "Great customer service, amenities and comfortable flight."
Desventajas: "It seems that not enough refreshment being served for a flight starting from home port."
Desventajas: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
Ventajas: "blankets and pillows provided three meals nice customer service staff members spacious"
Ventajas: "Great Service by the Crew! Very very cordial and accommodating. Seats are 3-3-3, and very comfortable. Food tastes great."
Desventajas: "The IFE didn't have much variety, got bored after the first leg of the journey."
Ventajas: "Everything is excellent from flight to cruise to ground staff"
Ventajas: "Great airline, especially for a long flight. Would def use it again."
Ventajas: "Great costumer service"
Desventajas: "Food wasn't spectacular"
Ventajas: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"
Desventajas: "Food can be way better"
Ventajas: "Crew was nice, and we landed in JFK an hour earlier"
Ventajas: "crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight."
Desventajas: "manilla airport is awful and there is nothing that can improve that..."
Desventajas: "Food quality"
Ventajas: "New plane and non stop from Manila"
Desventajas: "It was great."
Ventajas: "The leg rest in premium economy should have been longer & seat should have been wider"
Desventajas: "See above note"
Ventajas: "Seat was comfortable!"
Ventajas: "Trips were surprisingly pleasant! Excellent services!"
Desventajas: "Comfortable seats for family with infants or kids,"
Desventajas: "On time gate opening when landing"
Ventajas: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Desventajas: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Ventajas: "Food and cleanliness!"
Ventajas: "crew was courteous overall."
Desventajas: "Younger male crew stewards spend a little too much time appeasing female passengers and female stewards. I asked a male steward for something very easy to do, instead he wasted about 30 minutes talking to two female passengers (that had moved from their assigned seats). Lacked discipline."
Desventajas: "If the food is better and no flight delay"
Desventajas: "The security check points in NAIA"
Desventajas: "Manila airport"
Desventajas: "Flight was delayed"
Ventajas: "Overall experience and the room in economy was execellent."
Ventajas: "No and No"
Desventajas: "Was in business class and service is poor. Food was mediocre and service was not at par as other business class airlines. Toilet is dirty most times and lacking toiletries. Very unsanitary. Only thing good is all service staff always smile but lack proper and on time service training."
Desventajas: "We were left behind because of the long line and slow service. On top of that, they open all our eight luggages that made four of us missed our flight and the rebooking fee is too expensive. We'll never fly with PAL again. It cost us a fortune because of their poor customer service."
Ventajas: "I like how the flight was non- stop."
Desventajas: "The seat was cramped and uncomfortable. Although I am a person of short stature, my back was achy throughout the flight."
Desventajas: "Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent"
Ventajas: "I love the service from the crew! I lost count after 6 glasses of coke and orange drinks. They had a lot of patience! I loved also the flight, there wasn’t or no air turbulence."
Desventajas: "The Manila international airport still needs improvement when checking in, the lines were incredible long and there wasn’t any space to walk around in terminal 2 PAL international departures. If you have big shoulders..you are better off with business class, the seats are for slimmer people."
Ventajas: "your crew and the service provided"
Desventajas: "some video channel dose not work such an the flight map."
Ventajas: "Flight was on time, and was not overcrowded. Flight crew was polite."
Desventajas: "waiting 2 hours for the plane to park"
Ventajas: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Ventajas: "same thing, food and crew were very courteous"
Ventajas: "Crew, comfort"
Desventajas: "No options for vegan or vegetarian meals"
Desventajas: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"
Ventajas: "There wasn't much about this flight I liked to be honest."
Desventajas: "It was extremely delayed with no explanation from the crew."
Ventajas: "great price. smooth & relaxed flight! No cons"
Ventajas: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Desventajas: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Seats and service in business class Crew"
Desventajas: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ventajas: "Friendly Staff"
Desventajas: "Seats are too Small"
Ventajas: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Desventajas: "Everything. Truly a horrendous experience. Worst airline I've ever flown."
Ventajas: "great cabin upgrade...competitive to other airlines with newer planes"
Desventajas: "Delayed boarding & not organized"
Desventajas: "Delayed boarding ( can be expected ) but very little information given about it"
Desventajas: "Stinky guy sit beside me but overall good"
Ventajas: "Smooth flight"
Desventajas: "Not enough leg room"
Ventajas: "Excellent crews"
Desventajas: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."
Ventajas: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Ventajas: "the service and overall quality and comfort of plane"