Ventajas: "Amazing crew, very nice and helpful."
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Desventajas: "The person next to me had a distinct body odor."
Ventajas: "Always love the SIA business product on long haul."
Desventajas: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Ventajas: "Seats with entertainment"
Desventajas: "Great Airline. Great staff and service. Good food and drink."
Ventajas: "Everything, perfect flight"
Ventajas: "The crew was amazing. The seat were uncomfortable"
Desventajas: "Food could have been better."
Ventajas: "The crews on board were amazing!"
Desventajas: "The service from the ground staffs are not as good a the crews onboard."
Desventajas: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ventajas: "Boarding. Timely departure"
Desventajas: "Entertainment selection."
Ventajas: "Service was excellent, always with a smile."
Ventajas: "excellent - comfy plane, great service, excellent stuff."
Ventajas: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Desventajas: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ventajas: "Everything else"
Desventajas: "Food was less than marginal"
Ventajas: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ventajas: "The crew was very nice and professional and the amenities were top notch."
Desventajas: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ventajas: "The trip was horrible we have to sit separately three places."
Ventajas: "Very organized"
Desventajas: "Seats could be a bit more comfortable in premium economy"
Ventajas: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Staff was polite and accommodating"
Ventajas: "I was inpressed"
Ventajas: "The flight attendants were amazing."
Ventajas: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Desventajas: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Desventajas: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ventajas: "There was nothing to complain about..a very friendly staff, departure on time !"
Desventajas: "No newspapers and magazines on board !"
Ventajas: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ventajas: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Desventajas: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ventajas: "Service from Singapore airlines"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Comfort Great book the cook meal choices Restful Attentive service"
Desventajas: "What’s there not to like about SQ"
Ventajas: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Desventajas: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ventajas: "Crew was great. Food not bad for airline food . It was clean."
Ventajas: "The service, seats, food, drinks and bed!"
Desventajas: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ventajas: "Crew was very friendly and good service."
Desventajas: "Crew could have asked the passengers whether they need snacks in between."
Ventajas: "they even addressed me by name"
Ventajas: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ventajas: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Desventajas: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ventajas: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Desventajas: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Desventajas: "My husband reacted to the spicy beef/rice dish served for breakfast."
Ventajas: "Singapore air has amongst the best service out of all airlines."
Ventajas: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Desventajas: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Ventajas: "Everything was amazing. Best flight I've ever been on!"
Ventajas: "The crew was amazing!!"
Desventajas: "I was not happy with the meal. The taste and appearance are not satisfactory"
Ventajas: "Food"
Desventajas: "Seats"
Ventajas: "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
Desventajas: "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
Ventajas: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Ventajas: "There was so much good food."
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Desventajas: "Nada"
Ventajas: "Everything except the food which is mostly chinese."
Desventajas: "They could add some variety into their menu which is mostly chinese"
Ventajas: "Comfortable seat with good storage and lavatories are clean and big."
Desventajas: "We were traveling only with carryons. The body of carry on itself weigh more than 5 pounds. The check in guy were being difficult just for four lb extra and made us check in one bag which caused us inconvenience later going through baggage claim. Inside the flight passengers had heavier luggage."
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Ventajas: "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
Desventajas: "A little pricier than other airlines but definitely better!"
Ventajas: "On time."
Desventajas: "Little chilly in cabin"
Ventajas: "Premium Economy was worth the $$. Especially when the 1st leg of the flight was 15+ hours. My wife was able to sleep 7+ hours. Comfortable and spacious chairs, with good recline."
Ventajas: "I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji."
Ventajas: "Everything was very well organized and efficient. Plus the prices were so cheap! :)"
Desventajas: "Everything was great."
Ventajas: "Very good service. Good seat legroom. Shiite connection wait time."
Desventajas: "Nil"
Ventajas: "I’m a frequent traveler and there is usually always a long wait when calling any airline customer service number. This is my first time flying EVA so I had several questions. I called 3 times in one week and was surprised that all my calls were answered within one minute. Well done!!!"
Desventajas: "I gave the representative my TSA pre approval information but found out later at the security check point they don’t participate in this program."
Ventajas: "Everything’s is good"
Desventajas: "Entertainment system not functional. Food was terrible."
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Desventajas: "Nada"
Ventajas: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Ventajas: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Desventajas: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Ventajas: "Crew is nice and very accommodatingw, but food is not the same as it used to be ( this is my 3rd booking for Eva air) it’s not comfortable the space between roll a very tight)"
Desventajas: "Food, accommodation,"
Ventajas: "Professionalism"
Ventajas: "Service is excellent"
Ventajas: "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
Desventajas: "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
Ventajas: "They made sure the second flight didn’t leave without me."
Desventajas: "Connection was way too tight and the first flight was delayed."
Ventajas: "The vegan meals were tasty."
Desventajas: "Not enough leg room. Seating not wide enough."
Ventajas: "The service was implacable. Flight attendants are super polite, nice and helpful. The plane is large and comfortable, very clean and they offer essential oils and creams in the bathroom,makingbthe experince even better."
Desventajas: "As a vegan, I was very happy that they offer a vegan meal and were very nice about it. The food could've been a little better and at this day and age they should have some sort of protein in it, like tofu. Regarding entertainment, I felt that they could've have a bit more variety. Other than that everything was great"
Ventajas: "Overall good"
Desventajas: "Cool"
Ventajas: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal and snack services good"
Desventajas: "Food a step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
Ventajas: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
Desventajas: "Entertainment choices were too few, and there were only a few newly released movies."
Ventajas: "New equipment and incredibly good crew. Seats were actually roomy and comfortable."
Ventajas: "The food, service,the smooth take off and landing, less announcements, seats are spacious enough"
Ventajas: "The best I was ever treated in economy class. New equipment less than-year-old 777 300. nice flight attendants that seem to be concerned about your comfort.The food was actually decent and legroom for this 15 hour flight. American flag carriers watch out.learn from your nationalist Chinese masters"
Desventajas: "Our first leg of the trip started at JFK with a one year old 777 300, economy was 3-3-3 seating arrangement The second leg from Taipei to BKK was a 3-4-3 seating arrangement on a one month young 777 that was certainly not as desirable"
Desventajas: "there's not much choices in the tv shows.. there's none like my favorites reruns of Friends and law & order episodes. and more hollywood movies pls evenntho old"
Ventajas: "Flight arrived earlier!"
Desventajas: "None"
Ventajas: "Excellent pilots! We met a very tough weather when we took off from Taipei 4/21/17 8pm. I thought it was the end of my life! Prayers, competent pilots, and dependable plane had saved us. To God be the glory!"
Desventajas: "I was requested to wait for a space for my carry on luggage which is fine. I waited for the FA to tell me where to put it and I placed it myself where she asked me to. Few minutes later, she asked me to move my luggage and to place it to another overhead cabin because she said It's "heavy." I followed the standard size and weight for carry on luggage. Another passenger helped me instead. No place to rest our feet."
Ventajas: "Wonderful staff, attentive crew, good overall experience"
Ventajas: "Taste is good"
Desventajas: "Not much choices, service is awful"
Ventajas: "The crow, the comfort, timing"
Desventajas: "Chack in is slow, online services like ordering a kosher meal isnt avaliable, reserving a seat isnt really available only 24 h before departure"
Ventajas: "Movie."
Desventajas: "Very shock during flight."
Ventajas: "Accommodation was appreciated for 16 flight to taipei"
Desventajas: "Awful seats on Airbus 330 - uncomfortable at best - too small no legroom and packed like sardines Prison food approximates quality of gastronomic fare"
Ventajas: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Desventajas: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Ventajas: "The price was less."
Desventajas: "Not very comfortable."
Ventajas: "Everything, very cozy. Eva air is always worth the extra few dollars"
Desventajas: "Nothing"
Ventajas: "The flight staff was very kind and quick to address my needs. In flight movies and blankets that actually kept me warm. Great experience"
Desventajas: "they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook."
Ventajas: "The crew was awesome and extremely attentive! Thank you so much!"
Desventajas: "I thought everything went very smoothly!"
Ventajas: "The service and the entertainment options."
Desventajas: "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Respectful crew"
Desventajas: "Crew are ok"
Ventajas: "Flight attendants were amazingly awesome !"
Desventajas: "Foooood Asiana airline foods are worst"
Ventajas: "The seat was comfortable"
Desventajas: "The vegetarian ovo lacteo food could be much better. Because I am vegetarian doesn’t mean I can’t eat chocolate"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Nothing! They made me very upset!"
Desventajas: "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
Ventajas: "Ground staff in Korea and Philippines is helpful."
Desventajas: "Delayed flight which cause us to missed our succeeding flights."
Ventajas: "Overall the boarding experience and crew were some of the best I've had. Food was excellent and wine pairings were spot on."
Desventajas: "The entertainment selection was pretty limited and without Wi-Fi on the flight, it was the only thing available to pass the time. Would have been nice to see a larger selection of things to watch while in transit or available Wi-Fi service to browse on my own devices."
Ventajas: "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
Desventajas: "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."
Ventajas: "Service and food"
Ventajas: "Excellent personnel, really polite and helpful all the way"
Ventajas: "Spacious plane"
Ventajas: "Great seats & crew"
Ventajas: "Superior attentive and hospitable staff. Will def book them again!!!"
Ventajas: "I love the friendly service of the crew and how they always bend over backwards for u all the time."
Desventajas: "Needs more cushion on the seats."
Ventajas: "The food was good and the service was great. The flight attendants were very attentive."
Desventajas: "I had to pay $200 for an extra bag because they told me that my bags were all over weight. Come to find out, the scale was broken and my bags were actually underweight. So I ended up with 5 bags instead of 3. My main issue was comfortability. Due to the person behind me, I couldn’t push my chair back and so I had find different ways to sleep."
Desventajas: "when they leave laugage in korea and they deliver within 2 days"
Ventajas: "Great friendly staff, good food."
Desventajas: "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."
Ventajas: "Food"
Desventajas: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Ventajas: "i like the simplicity. Asiana landed in korea Incheon which i love."
Desventajas: "i had to pay 200$ for an extra bag which was overweight. maybe it’s my fault but 200$ is a lot"
Ventajas: "Delicious food."
Desventajas: "4 hour delay"
Desventajas: "few new movies in the list"
Ventajas: "It was nice to know that JetBlue and Asiana are connected. I did not need to claim and check my suitcase for the connecting flights anymore. The entertainment device was also nice."
Desventajas: "I think JFK rather than Asiana was the issue. It was quite cold inside the boarding area, and the waiting area happened to be unpleasant because of a lack of seats and the noise. The announcements before boarding happened to be annoying. Lavatory happened to become quite messy at the end of the flight."
Ventajas: "Asiana es lo mejor"
Ventajas: "Chair to chair distance is spacious."
Ventajas: "Overall smooth flight and pleasant staff"
Desventajas: "Seats weren't totally clean"
Ventajas: "food was ok but. sandwich was the worst i have ever seen."
Desventajas: "boarding was confusing."
Ventajas: "I saved my points, rolled points and purchased everything I could to be able to take Asiana first class from JFK-Seoul (Incheon). Pretty much a dream. 14 hours and I could have gone longer. Put it on your travel bucket list if you are heading to Asia."
Desventajas: "Nothing."
Ventajas: "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
Desventajas: "the seats are not comfortable,"
Ventajas: "Nothing"
Desventajas: "WTF IS MY LUGGAGE. No compensation for my lost luggage. I had to buy clothes and basic necessities out of pocket because the airlines have no clue where my luggages went."
Ventajas: "Great entertainment options. Great service. Delayed flight for 2 hrs"
Desventajas: "They lost my bag"
Ventajas: "Great modern, spacious and quiet plane Airbus 380, great entertainment options."
Ventajas: "service and food"
Ventajas: "Crew very polite; food was really good; in flight entertainment good; and plane was modern and clean. Most imprtantly our check in agent was very capable and helpful. We had a hard time checking in on line, and as a person in my 60s I very much need an asile seat which she arranged. Check in was extremely efficient in a crowded airport. Would definitley fly again."
Desventajas: "Check in website not good. Could not choose seats in advance. This could be much better."
Ventajas: "The food selection is good and the service is tiptop. Highly recommend"
Ventajas: "Good service"
Desventajas: "2/4 bathrooms were out of order"
Ventajas: "Crew was nice and competent"
Desventajas: "Cabin lights went on three quarters into the flight and wouldn't go out and there wasn't enough water"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The economy seats are quite roomy compared to other companies. The planes and Incheon airport get upgraded every year. Inheon is probably the best place for lay-over with plenty of options for acivities, from short and long tours, Korean bath house wity overnight stay option, easy and fast immigration, and great customer service always."
Desventajas: "There is still some language barrier with the crew, though much less so compared to other Asian companies. They made up for it in hospitality. Food is usually good. The sandwich this time was cold cut whoch is not as appetizing for breakfast. But"
Ventajas: "The flight was on time, the people in the plane were very polite and the movies available were very varied and good."
Desventajas: "Everything was good."
Ventajas: "Plane was clean and attendants polite"
Desventajas: "Boarding seemed very random as no rows were called."
Ventajas: "The hospitality was excellent and the flight flawless."
Desventajas: "The migraines from traveling to the other side of the world."
Ventajas: "It was a very efficient flight. Everything was just quick. The flight crew did everything in a very programmed way."
Desventajas: "Nothing really"
Ventajas: "the attention of the flight attendants"
Ventajas: "Everything."
Desventajas: "Hmm..... nothing."
Desventajas: "First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings."
Desventajas: "Many changes and mistakes"
Ventajas: "having the access to a direct flight to the Philippines."
Desventajas: "enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year."
Desventajas: "Hoping to have a flight on time and not delayed."
Ventajas: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Desventajas: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Desventajas: "4 hours late departure from jfk."
Ventajas: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Desventajas: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Ventajas: "crew was great/ airline was clean"
Desventajas: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
Ventajas: "The food was good"
Desventajas: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Ventajas: "The crew was really good and professional."
Desventajas: "Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals."
Ventajas: "None"
Desventajas: "My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago."
Ventajas: "Great seats (Premium Economy) and very friendly crew."
Desventajas: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Ventajas: "great flight great service"
Desventajas: "Food was alright but could have been better."
Desventajas: "To check out baggage it was very long try to make it short"
Ventajas: "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
Desventajas: "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
Ventajas: "Food"
Desventajas: "Missed the connection and had to pay to rebook"
Ventajas: "PAL service is great. always hospitable."
Desventajas: "Food was mediocre. and a lot of the times they ran out options."
Ventajas: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Desventajas: "The food was ok but could do better."
Ventajas: "Great service and so much leg room"
Desventajas: "Nothing"
Ventajas: "Access to myPAL Player"
Desventajas: "NA"
Desventajas: "They have seats with minimal cushioning that don’t recline and don’t have headrests. Sitting on that for an 8hr flight was a terrible experience."
Desventajas: "The people at the boarding counter weren’t helpful and not willing to help with my questions."
Desventajas: "Delay boarding at jfk"
Ventajas: "arrived early"
Desventajas: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
Ventajas: "food when it finally arrived"
Desventajas: "waiting in plane 4 hours with no updates on status"
Ventajas: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Ventajas: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Ventajas: "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "They have the friendliest flight crew I've ever seen."
Desventajas: "There was too much leg room. I'm not used to that."
Ventajas: "crew is very caring and attentive, food was delicious,"
Desventajas: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"
Ventajas: "Comfortable, good selection of entertainment"
Ventajas: "PAL express from LAX to Manila had accommodation for their passangers"
Desventajas: "I could not connect to WiFi even though it was free."
Ventajas: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Ventajas: "Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient."
Desventajas: "Long check in lines even though we checked in online. Flight delay."
Ventajas: "Wheelchair assistance was very good"
Desventajas: "Entertainment equipment on board is outdated"
Ventajas: "The crew was really nice."
Desventajas: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."
Ventajas: "Very attentive"
Desventajas: "Was a good experience"
Ventajas: "Good flight with excellent Serb=vice form the crew"
Desventajas: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"
Desventajas: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Ventajas: "Vegetarian meal - way better than delta"
Desventajas: "None"
Desventajas: "The food was disgusting The flight was delayed by 4 1/2 hours however there was no information given the ought the delay"
Ventajas: "Basic airline services were provided"
Desventajas: "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
Desventajas: "Both departure and arrival flights were delayed"
Ventajas: "Friendly flight attendants and comfy blankets."