Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Desventajas: "Heating and serving food in plastic containers."
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Desventajas: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Ventajas: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Desventajas: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."
Ventajas: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Desventajas: "Horrible service. The US part of the journey was fine but the rest was aweful."
Ventajas: "Customer service and food."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "The ease of connection from New York to Nagpur. It was a breeze."
Desventajas: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Ventajas: "price, comfort, food"
Ventajas: "The Crew has been excellent"
Desventajas: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Ventajas: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Ventajas: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Desventajas: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Desventajas: "Todo súper bien"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Desventajas: "There's not food which was on menu I did not eat"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Desventajas: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "Good food includes veg."
Desventajas: "It was all good"
Ventajas: "Plane was perfect"
Desventajas: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Ventajas: "food was decent and the staff on the plane were pleasant."
Desventajas: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"
Ventajas: "Boarding experience was very good. Crew were attentive for the most part."
Desventajas: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Ventajas: "Crew was amazing. They are very active."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Food was amazing."
Desventajas: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Ventajas: "Friendly and hard working crew Comfortable flight but so long Pleasantly surprised since I see so many negative reviews Keep it up Air India"
Ventajas: "The food was good"
Desventajas: "Condition of the aero plane. The maintenance could have been better"
Ventajas: "Ground and flight crew personnel were friendly and efficient"
Desventajas: "Many entertainment monitors were inoperative. Seat arm was falling apart. My seat mate's audio did not work. My monitor did not work at all along with many others. My seat cushion was partially detached Food was lousy."
Ventajas: "Nothing"
Desventajas: "The audio jack/port of my seat wasn’t working for the entire duration of the flight ; the food was not good; uncomfortable seating plus they didn’t inform me to check out my luggage at New Delhi and check them back in for Kolkata after clearing customs; this made me miss my baggage"
Ventajas: "Flight crew was helpful"
Desventajas: "Old plane, entertainment didn’t work."
Ventajas: "The food, courtesy of the staff, chai"
Desventajas: "The entertainment system control was clunky and put together with scotch tape. The down arrow didn't work, so my choices were limited and poor. I gave up and spent the flight without any entertainment."
Desventajas: "Entertainment system wasn't working ok. Seats are firm ans dirty. Seat handle was hard. Most expensive ticket compare to other flights but old aircraft needs renovations badly"
Desventajas: "The food was ok"
Desventajas: "Except food, rest everything needs improvement."
Ventajas: "Overall service"
Desventajas: "Nothing much"
Desventajas: "Seats are too thin. Can feel the person moving and settling in the back. Would have liked a little better seat."
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Desventajas: "Though it was crowded but passengers were not courteaous to each other. As soon as flight landed everyone were rushing to get out without caring of others"
Desventajas: "The flight was delayed for almost 2 hours from Delhi because they kept hold for other flight."
Ventajas: "The customer service is absolutely terrible. There is no way I’d ever fly with this airline."
Desventajas: "I had several issues with my departing flight, which no one cares to assist me with, such as checking my baggage and get lying a boarding pass."
Ventajas: "Timings"
Desventajas: "Food and entertainment"
Ventajas: "Excellent flight and service"
Desventajas: "Great food & drinks"
Desventajas: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."
Ventajas: "No hiccups at boarding n check in security etc"
Desventajas: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Desventajas: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."
Ventajas: "Flight engine broke down on the runway and it took a day to get fixed."
Desventajas: "The way the management handled the whole thing was really poor. We were told to book some other flight since this one was cancelled. It was totally chaotic."
Desventajas: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"
Ventajas: "Food"
Desventajas: "Tv not working in a full flight"
Ventajas: "On time travel."
Desventajas: "Hygiene condition of aircraft."
Desventajas: "Entertainment hard to use. Did not work well"
Ventajas: "Crew need keep flooring clean"
Desventajas: "Nonstop flights"
Desventajas: "I booked in my ticket in advance to have seats for my wife & my mom together as they were travelling with an infant. I also confirmed by calling Air India customer care. But once we went to take our boarding passes, we were surprised that customer care representative put different seats. I had repeatedly asked the guy who was charging for extra seat and he confirmed 17D & 17E, but it was 17 & 27. Whole purpose of paying more was defeated."
Ventajas: "Food"
Desventajas: "Tv service was not available on several screens"
Ventajas: "When we checked our baggage in JFK, we were told that all we have to do was pick the bags and take it to transfer. But when we got to Delhi, they refused to take our bags in transfer. We were stucked with 4 luggages along with our handcarys for 17 hours & no hotel room provided by airlines."
Desventajas: "Inconsistency with their rules and poor poor customer service at Delhi airport. Staffs were very rude."
Desventajas: "Crew shuts off Two restrooms for there use only by posting sign of "Under Maintenance". These are specially one of the rear restrooms. There are only 6 restrooms in the plane, out of which crew of 5 takes one rest room for them selves. You may divide 200 passengers for 4 Restrooms."
Ventajas: "the courtesy of check in personal"
Ventajas: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Desventajas: "Food was substituted as they ran out of vegetarian food"
Ventajas: "Leg room, the food and the service. Highly recommend it"
Desventajas: "In-flight entertainment could be better."
Ventajas: "Nothing."
Desventajas: "Seat headphone jack was not working so could not watch movie. Attendants were cold and unfriendly and appeared to resent being asked anything. Food was tasteless. Coffee and tea served in tiny cups and asking for more was as good as asking for the moon. Seats are extremely uncomfotsble. Overall a miserable flight and dreading the return flight."
Ventajas: "Not much to like or desire, expect we arrived in one piece"
Desventajas: "The plane was old and dated, with duct tape visibly used everywhere. There was a moldy smell that hits you as soon you cross the business class into economy. The flight was delayed because two passengers where assigned the same seat on the flight, which took a lengthy time to resolve. No beverages or snacks were offered until 4 hrs into the flight and when it came to dinner, they ran out of food (veg option). They pieced together a meal for me (and many others), which basically was bread and whatever leftovers they had un-used from business class meals. The air hostesses where rarely seen unless it was for lunch/dinner service, and had a poor attitude. I asked for some water and they made it seem like it was an out of the world request. Both takeoff and landing where harsh. At take off, it was almost like a vertical take off and at landing, we came in too fast and once on the ground the pilot slammed on the breaks. If I had more time to book, I would of gone with another airline... will never be flying with Air India again."
Ventajas: "Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good."
Desventajas: "Hopeless food. T. V. Was not in good condition. Toilets were not clean."
Desventajas: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."
Ventajas: "A 14 hour flight that reached an hour early. They upgraded people for free so I got an extra leg-space seat for no extra money. Overall, a very pleasant flight."
Desventajas: "One or two members of the crew seemed a bit unfriendly. The majority, however, were really good!"
Ventajas: "Friendly crew and nice Food"
Ventajas: "Honestly liked nothing except the part that its direct flight and thus saved layover time!"
Desventajas: "Air hostesses were so rude, did not even bother to smile thru out the flight! I had asked a glass of juice and too politely said at ur covenience! Looks like it wasn't convenient for them until the end, aircraft was so old!"
Desventajas: "The TV consoles were not working in spite of the crew trying to reset it. I think the plane was old and maintainance was not up to par"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Desventajas: "Most terrible service ever. Flight got canceled. They never paid for travel back. Air conditioning was not working. Too much smell. Plane was broken at multiple places. Terrible conditions.."
Ventajas: "My seat back was broken and didn't recline for a 14 hr overnight flight. The plane was seriously oversold-- people were sitting in the flight attendants' folding "jump" seats. The entertainment system for half the plane was frozen (my seat included. And though the crew offered a complaint card, it was never brought to our seat. We'll never fly Air India again."
Desventajas: "See above: broken seat, broken entertainment system, oversold plane."