El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "More variety of movies"
Ventajas: "Crew took great care of us"
Desventajas: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Ventajas: "Nothing to complaint. Excellent airline nowadays"
Desventajas: "Very professional and friendly crew. Food quality was excellent."
Desventajas: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Ventajas: "Crew was amazingly nice, friendly and very helpful..."
Desventajas: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ventajas: "Seating and service"
Desventajas: "Flight to Haneda airport not Narita"
Ventajas: "The crews were very kind and helpful."
Ventajas: "All exquisite dishes they served were excellent !"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Ventajas: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Ventajas: "Premium economy is more worth that the price"
Ventajas: "Very friendly and polite. Very helpful and on time."
Desventajas: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ventajas: "Everything was excellent crew was very helpful"
Ventajas: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Desventajas: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ventajas: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Desventajas: "Can’t think of any thing"
Ventajas: "VERY FRIENDLY"
Ventajas: "Nice leg room and excellent head phones nice crews"
Ventajas: "Was spacious due to flight being in the middle of the week and tasty food."
Desventajas: "Wish there were food. Was hungry after long flight."
Ventajas: "Service and airplane are the best!"
Ventajas: "Best customer service"
Desventajas: "We had to wait until check in to sit together."
Desventajas: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ventajas: "service was excellent. Seating was OK in spite of it being economy."
Desventajas: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Ventajas: "Movie choices"
Desventajas: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ventajas: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Ventajas: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Desventajas: "Small airplane"
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Ventajas: "Food, lavatory experience"
Desventajas: "Small carry and carry on bag"
Ventajas: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Desventajas: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ventajas: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Desventajas: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Ventajas: "The service on this flight was excellent.First class service in the economy section."
Ventajas: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Desventajas: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Desventajas: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Ventajas: "food was great flight attendants are courteous and reliable"
Ventajas: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Ventajas: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Ventajas: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Ventajas: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Desventajas: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Ventajas: "Attentive crew !"
Desventajas: "the seats are not reclined, not comfortable at all"
Ventajas: "Comfort as usual"
Desventajas: "No idea"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Desventajas: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Ventajas: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Ventajas: "The crew was fantastic and the food was very nice."
Desventajas: "It really would have been nice to have a vegetarian option!"
Ventajas: "Service, crew, seats, punctuality"
Desventajas: "Bad food, cold coffee and tea."
Desventajas: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Service Quality"
Desventajas: "Seat does not recline"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "A taste of Japan food."
Ventajas: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Desventajas: "They need some vegetarian options for meals."
Ventajas: "Easy checking process. Friendly staff"
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "Small plane. No cabin space for carry ons."
Ventajas: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ventajas: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Ventajas: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ventajas: "Good food and cabin service. Accommodating in connecting flight arrangements."
Desventajas: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Ventajas: "Crews' performance was good."
Desventajas: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Desventajas: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Desventajas: "No opción de español"
Desventajas: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Ventajas: "Comfortable. Excellent service."
Desventajas: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ventajas: "Courteous and friendly staff, clean aircraft and on-time schedule."
Desventajas: "There was nothing I did not like."
Ventajas: "Crew and service awesome"
Desventajas: "Not enogh choices for entertainment"
Desventajas: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "It was an awesome flight, very nice and great service,"
Ventajas: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Ventajas: "I love ANA airlines ❤"
Ventajas: "Was able to request a gluten-free meal for the flight"
Ventajas: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Ventajas: "Great service, everyone was happy to do their job"
Ventajas: "Crew is always awesome on ANA flights"
Desventajas: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Ventajas: "Respectful and thoughtful passengers and crew make all the difference."
Desventajas: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Ventajas: "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Ventajas: "Best flight I've ever had"
Desventajas: "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
Ventajas: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Ventajas: "The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly."
Ventajas: "Their plane"
Ventajas: "Crew were fantastic"
Desventajas: "Entertainment choices"
Ventajas: "Kind staff, long flight but the attendant were super kind"
Desventajas: "Basic flight with no frills"
Desventajas: "Perfect flight. Delicious meals. Great crew."
Ventajas: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Ventajas: "Best airline meal I have ever had in. 50 years of flying."
Desventajas: "The seating configuration in business class"
Ventajas: "Excellent attendants"
Desventajas: "Landing was a bit bumpy!"
Ventajas: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "service, food, good pilot"
Desventajas: "nothing everything just perfect"
Ventajas: "The crew were friendly."
Desventajas: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "The premium econ seat and services."
Desventajas: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Desventajas: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Ventajas: "Flight was okay. Short enough that small space was manageable."
Desventajas: "Would have liked in flight entertainment"
Desventajas: "Check In Issues related to code share flight"
Ventajas: "Good thing, we got there."
Desventajas: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Ventajas: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Ventajas: "The crew was very nice, and I loved the entertainment options."
Ventajas: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Desventajas: "Close quarters between seats."
Ventajas: "We did not use the food or entertainment"
Ventajas: "The plane and staff were very welcoming."
Desventajas: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Desventajas: "Lo perdí"
Ventajas: "The flight crew was absolutely wonderful."
Desventajas: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Ventajas: "Crew are good, TV shows are included"
Desventajas: "Charging for movies seems a bit too low cost!"
Ventajas: "Love the variety of movies etc available on every flight."
Ventajas: "Excellent service, seats, big screen, etc ✅"
Desventajas: "Food was okay."
Ventajas: "Very friendly crew, clean and comfortable."
Ventajas: "The inflight seatback entertainment."
Desventajas: "Tiny seats and no snacks or drinks in flight."
Desventajas: "Staff was not friendly or attentive."
Ventajas: "We made our connection, just barely."
Desventajas: "Faulty equipment presented as weather problems caused almost hour delay."
Ventajas: "Awesome crew! Tasty food! Comfy seats!"
Ventajas: "Lots of entertainment options and friendly crew."
Ventajas: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Desventajas: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Ventajas: "Very professional; enjoyed entertainment options"
Ventajas: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Ventajas: "The plane was new and the flight was good with no problems."
Desventajas: "Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future."
Ventajas: "Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed."
Desventajas: "No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past."
Ventajas: "Large variety of entertainment options"
Desventajas: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Ventajas: "Crew was helpful and super friendly."
Desventajas: "Breakfast sandwich needs to be better, not everyone likes pepper cheese."
Ventajas: "I liked how welcoming the environment was. I also liked the wide variety of entertainment."
Desventajas: "I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement."
Desventajas: "Seat didn't recline"
Ventajas: "seating and personal TV screens was good"
Desventajas: "limitation of family seating for traveling with kids under 2 is not helpful. I would argue that kids >2 can take more time and effort... I was a single mom traveling with a 3 and 6 year old and there were no accommodations made such as earlier boarding or helping us sit together"
Ventajas: "Friendly , clean service"
Desventajas: "Keep it up"
Ventajas: "Crew was super friendly."
Desventajas: "Poor seat. 5 hour flight"
Desventajas: "I had some booking issues with Kayak."
Ventajas: "Very friendly attendants, ran on time, comfortable, cute safety videos."
Ventajas: "Service was great"
Ventajas: "Easy boarding at Sacramento, easy."
Desventajas: "Location of the baggage claim at Honolulu airport, other side of the airport."
Desventajas: "There were food crumbs on my seat that I had to pick up with my bear hands. Luckily, I brought sanitizer wipes to wipe my hands. I was traveling with my 89 year old Dad and allowed us to board first."
Desventajas: "Lost checked luggage; loud, drunk passengers yelling to each other (no crew intervention); constant bumping and jostling (made worse by rocking seats); beverage spilled on my head and down my back"
Desventajas: "no on onboard at-seat refreshment service, meals were inadequqte to be called meals, seating legroom poor. Unlikely I would reserve HawIian in future."
Ventajas: "Staff was friendly. The safety video was nice."
Desventajas: "No vegetarian options, no entertainment options"
Ventajas: "Snack was welcome and staff was cordial."
Desventajas: "Tight quarters."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "All of the flight staff had wonderful customer service!"
Ventajas: "Quick inter island hop, no problems."
Desventajas: "I wasn’t able to make seat reservations so my wife and I couldn’t sit together. Short flight so no food or entertainment options."
Ventajas: "Service, on time, and food"
Desventajas: "Entertainment, my seat headphone jack didn't work."
Desventajas: "Hawaiian air must have the smallest coach seats in the industry. Noticeably smaller than Alaska on the flight over."
Ventajas: "I like to being an honolulu for a while"
Desventajas: "I think it is ridiculous that the airline provided in seat entertainment but all movies and shows needed to be purchased"
Ventajas: "On time, wonderful crew, enough leg room in coach"
Ventajas: "Great service, complimentary meal and wine. Pretty Hawaiian music and scenery on the screen..."
Ventajas: "Flight attendants were very good to all of us."
Ventajas: "Friendly staff and clean plane"
Ventajas: "When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI."
Ventajas: "The crew was very pleasant and very helpful getting us to our connecting flight to Kona since we arrived late, due to equipment problems leaving Sacramento. A free meal was a welcome surprise."
Desventajas: "Seats too cramped together."
Ventajas: "Clean plane, good service"
Desventajas: "Only the coffee - too weak."
Ventajas: "Gate agents were very nice, I had very little time because of TSA being very slow. They helped me get to my flight with a few minutes to spare."
Desventajas: "There was not much of an option to adjust a cold draft near my seat."
Ventajas: "Left and arrived ahead of time. Appreciated the attitude of the attendants."
Ventajas: "I liked everything. The staff, the service, the menu, the food, the endless beverage"
Ventajas: "Flight crew were very nice and accomodating! From moment i arrived at Sac international airport everyone was very friendly and helpful id definately go hawaiian again"
Ventajas: "Flight attendants were pleasant. Other than that the plane was packed and the bathrooms got dirty very quickly. Food was terrible! When I booked the flight, tried to find special diet options but were not available. Flight attendant told another passenger that they don't offer special meals."
Desventajas: "The flight was delayed for 4 hrs!!"
Ventajas: "Great crew. Friendly and efficient. Always on time and organized."
Desventajas: "Choice of movies. Too old."
Desventajas: "Seats are uncomfortable"
Ventajas: "Was a quick flight."
Desventajas: "Completely ruined my first day on vacation. I asked ahead about my bag being transferred between flights and it never was. It's been over 5 hours and still haven't gotten my luggage. Customers service was terrible and was up to me calling multiple times to get any response. Haven't been able to enjoy being outside because they have all my stuff and I am not a priority."
Ventajas: "Lots of room and comfortable seats"
Desventajas: "Better snacks."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "New safety video featuring sites and activities all over the isles Free breakfast and complimentary alcoholic drink. "I lava you" video before landing."
Desventajas: "No movie or even tv entertainment during flight, only tablets for rent."
Desventajas: "The legroom was too tight, and l am only 5'6"."
Ventajas: "The crew was good and attentive"
Desventajas: "No movie......for a flight that long and no wi-fi........that would have been a plus"
Ventajas: "Friendly, welcoming crew."
Desventajas: "Not a thing."
Ventajas: "Liked the food and service. Our first attempt left the gate on time but because of mechanical problems we had a 4 hour delay."
Desventajas: "No free on board entertainment. We had to go back to the gate because of engine problems three times. Changed holding areas three times. And because of this, the frozen items I bought from Hawaii was thawed out when I received them and was no good. Then luggage was poorly brought out. I had a small box and they put it in the oversized area."
Ventajas: "The service was great; the food was great..love the chairs in the cabin. the two window seats were okay."
Desventajas: "Cramped on the way back with the four middle seats. I felt like i was crammed in a sardine can"
Ventajas: "The rum punch was good."
Desventajas: "We sat on the Tarmac 3 hours due to a mechanical issue."
Desventajas: "Way cramped"
Ventajas: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Desventajas: "Qantas always gives great service"
Ventajas: "Entertainment was very good. Crew was professional and efficient."
Desventajas: "The seat had no lower back support and was really uncomfortable."
Ventajas: "Had 3 seats to myself as plane wasn’t full."
Desventajas: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Ventajas: "All as expected."
Desventajas: "Crew could have been more pleasant."
Ventajas: "Staff were friendly"
Desventajas: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Desventajas: "They didn’t leave my food. They took it away."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Ventajas: "Very smooth, on time boarding. Food quality"
Desventajas: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Ventajas: "Excellent seat comfort & entertainment options. Food was average."
Desventajas: "No vegetarian meal options"
Ventajas: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Desventajas: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ventajas: "Pillow and blanket made the trip much for comfortable"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Desventajas: "Nothing to state here."
Ventajas: "Efficient loading & unloading. Flight was on time."
Desventajas: "Seats were way too close together!!"
Desventajas: "They only offered pretzels."
Desventajas: "Flight attendants and staff were extremely rude and condescending"
Ventajas: "Outstanding service and a nice mid day snack."
Desventajas: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Desventajas: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Ventajas: "Seriously, in all my years of flying this was the best experience I've ever had - and that includes comparing my Economy ticket at Qantas to previous First Class flights with Delta and US Air. Very coordinated, very well setup and prepared. The stewards were wonderful. Food and service outstanding through the entire 13hr flight."
Desventajas: "My seat screen did not work, but I was ok with that as I had a charged iPad with me."
Ventajas: "The movies would not play until two hours outside of LA."
Desventajas: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Ventajas: "Not to much turbulence"
Desventajas: "Mainly the lack of leg space"
Ventajas: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Desventajas: "Noisy conversations of people waiting to use the toilet."
Ventajas: "crew was great"
Desventajas: "my console didn’t have sound but other than that it was excellent"
Ventajas: "In flight crew"
Desventajas: "Disregard for chosen seats and unwillingness to reinstate them."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Desventajas: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Ventajas: "Crew were wonderful 5 stars."
Desventajas: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ventajas: "Checking in and bag drop process was the simplest and hassle free!"
Desventajas: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Ventajas: "Crew was friendly and lots of entertainment choices on the flight"
Desventajas: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Ventajas: "Loved the leg room, kind attendants, great meals."
Desventajas: "The technology malfunctioned the entire flight. It was less than ideal."
Desventajas: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Ventajas: "Everything on time."
Desventajas: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Ventajas: "Good food, movies and just 10x better than discount airlines"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Desventajas: "Flight was delayed and then didn't board on time"
Ventajas: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Desventajas: "No complaints."
Ventajas: "boarding was quick and efficient"
Desventajas: "seats were incredibly tight"
Ventajas: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Desventajas: "Taste & selection for vegetarian meals were very poor"
Ventajas: "All good"
Ventajas: "Staff very friendly"
Ventajas: "The crew, the food"