Ventajas: "Yes, it was great."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Perfect flight"
Desventajas: "Seat cushion could have been softer"
Ventajas: "Entertainment offerings were good."
Desventajas: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ventajas: "The food and the crew were great."
Desventajas: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
Ventajas: "The crew was fantastic and the food was very nice."
Desventajas: "It really would have been nice to have a vegetarian option!"
Ventajas: "Crew was amazing and very comfortable seat"
Desventajas: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Ventajas: "Friendly crew"
Desventajas: "Hard seats!"
Ventajas: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Ventajas: "Perhaps the most courteous airline I’ve experienced."
Ventajas: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Great experience overall"
Ventajas: "Crew were very hospitable"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Everything was just perfect"
Ventajas: "Excellent service & friendly"
Desventajas: "Food was cold"
Ventajas: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Desventajas: "The food was okay but not great."
Ventajas: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ventajas: "Great service by the crew! Excellent food and flight was on time,"
Desventajas: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ventajas: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Desventajas: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Ventajas: "Excellent service. Good food. Great entertainment selection."
Desventajas: "No free WiFi"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Desventajas: "Food choices very limited, and quality is sub-par."
Desventajas: "late again and hot in the cabin. sat on the runway for a while again"
Ventajas: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ventajas: "Pleasant stewardesses"
Desventajas: "Expensive lunches, no entertainment unless you pay"
Ventajas: "Good food and onboard service."
Desventajas: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Desventajas: "No opción de español"
Ventajas: "Great airline!"
Desventajas: "some of the gates can be long walk"
Ventajas: "I feel like home"
Desventajas: "The crew smail"
Ventajas: "The staff are friendly and helpful. The seat is very comfy"
Desventajas: "Limited number of movies"
Ventajas: "The stewardess are the most polite and helpful I've travelled with"
Ventajas: "Stewards were very polite"
Desventajas: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Ventajas: "Polite attendants"
Desventajas: "small leg room......"
Ventajas: "All the Japanese food are delicious! The crew are polite and nice"
Desventajas: "I suppose, not enough variety of American movie. In my opinion"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Ventajas: "crew was awesome! Service was outstanding"
Desventajas: "a little warm on the plane. food was ordinary"
Ventajas: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Desventajas: "The food provided was tasteless"
Ventajas: "very good service comfortable seat"
Ventajas: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Desventajas: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Ventajas: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Ventajas: "The crew was very hospitable and friendly"
Ventajas: "I really enjoyed the food as always and overall, I felt very comfortable"
Desventajas: "I enjoyed my experience overall."
Ventajas: "Very helpful in getting on board luggage stowed, attractive interior"
Desventajas: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Desventajas: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Desventajas: "More leg room"
Ventajas: "Wonderful crew, excellent food, very comfortable!"
Ventajas: "Best flight I’ve been on"
Ventajas: "Upgrading to Skycoach giving extra leg room was well worth it."
Ventajas: "crew was nice, seating was fine."
Desventajas: "food was not great"
Ventajas: "The seat was spacious and the crew was very nice!"
Ventajas: "Crew did a very good job"
Desventajas: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Desventajas: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Desventajas: "One of the flight personnel I felt was very rude"
Desventajas: "Seats too small."
Ventajas: "I love the entertainment system. The airline attendants uniforms are very colourful."
Ventajas: "Pleasant staff"
Desventajas: "A few more beverage options, juices perhaps."
Desventajas: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Desventajas: "That is didn’t happen until the next day"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Food vegan was good on all sectors"
Desventajas: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Suggest boarding with electronic board !"
Ventajas: "Great crew.and service."
Ventajas: "Excelente todo!"
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "I got there on time"
Desventajas: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Ventajas: "I was very impressed with the older Japanese attendant’s attitude in helping everyone onboard. A family sitting 2 seats in front moved around a lot while putting their baby and toddler to sleep for the night flight. The attendant discreetly gave those of us earplugs and eye masks to help us shut out the noise. Also, her smile and pleasant attitude made it an enjoyable flight."
Desventajas: "When I checked in online, I had to pay extra to get an aisle seat."
Desventajas: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Ventajas: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Desventajas: "Nothing to complain about"
Desventajas: "Check In Issues related to code share flight"
Ventajas: "Crew and entertainment good"
Desventajas: "More leg room"
Desventajas: "Lo perdí"
Ventajas: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Desventajas: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Desventajas: "Long distance from arrival gate to departure gate"
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "Loved the crew, and entertainment options"
Desventajas: "Very little space in the aisle and between seats"
Ventajas: "Crew helpful, congenial."
Desventajas: "Anticipated more legroom based on seat chart diagram."
Ventajas: "I enjoyed the entertainment and two of the fight attendants were nice."
Desventajas: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."
Ventajas: "Everything was perfect"
Ventajas: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Ventajas: "Best airline I've ever traveled on. The staff was amazing! I felt well cared for and tended to. This airline is very attentive to detail. We took a Christmas Day flight and were told that the very slight turbulence was attributed to Santa landing on the plane. A few minutes later, St Nick made a little cameo to say hello to the children aboard! Loved it!!"
Ventajas: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Ventajas: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Ventajas: "seats were large, comfortable. layed back nicely"