You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Wonderful crew"
Ventajas: "The crews were very kind and helpful."
Ventajas: "The crew was amazing. The meal choices were great !"
Ventajas: "The crew were very friendly."
Desventajas: "The entertainment selection is really small."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Overall is good :)"
Ventajas: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ventajas: "The crew were very polite,"
Desventajas: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Ventajas: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Desventajas: "Bad seat near bathroom. Smelled like pee entire trip"
Ventajas: "Riding on the 787 was superb."
Desventajas: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Desventajas: "Everything was great!"
Ventajas: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ventajas: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
Ventajas: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Desventajas: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Ventajas: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Desventajas: "The flights were everything I expected and more."
Ventajas: "Food is better than most other airlines. Seamless check in and boarding"
Desventajas: "Seating space is quite cramped"
Ventajas: "Great meal compared to other local airlines. Comfortable."
Ventajas: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ventajas: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Desventajas: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ventajas: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Desventajas: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ventajas: "Nice and quick flight, had a free space next to me on plane"
Desventajas: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Ventajas: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ventajas: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Desventajas: "only limited number of movie."
Ventajas: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Desventajas: "The horrible JET LAG I have now lol."
Ventajas: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ventajas: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Ventajas: "The flight attendants were very kind and attentive."
Desventajas: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Ventajas: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Desventajas: "Headset was too big for me and kept skipping back."
Ventajas: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Desventajas: "Small leg room."
Ventajas: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Desventajas: "Nothing. Was great."
Ventajas: "Almost everything"
Desventajas: "Can't say because I was satisfied w/ my flight"
Desventajas: "Again not enough to padding in seats"
Ventajas: "The service was great. Some of the food was great. I like the snacks they give out on Japan airlines."
Desventajas: "The dinner wasn't so good. I think they could use some improvement in that area"
Ventajas: "Great flights! Absolutely no complaints! And they have free alcohol with your meals! I didn't know that still existed in air travel these days but Kudos!"
Desventajas: "Nothing, keep up the good work!"
Ventajas: "Boarding went quickly, staff was very nice, and pleased that we got a meal. I would definitely fly JAL again."
Ventajas: "I will not be flying with this airline again. Korean airlines are the way to go."
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Ventajas: "The simplicity."
Desventajas: "A closer gate. Some inflight food."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Crew was nice"
Desventajas: "Seat padding - seat was a bit firm"
Ventajas: "Their friendliness And care for the passengers"
Desventajas: "i can not think of anything."
Ventajas: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Desventajas: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Ventajas: "Perhaps the most courteous airline I’ve experienced."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Slept much of the time"
Desventajas: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Everything on time"
Desventajas: "no outlet to charge phone"
Ventajas: "Food and entertainment has to be better."
Desventajas: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Ventajas: "Typical ANA quality as always."
Desventajas: "Nothing in particular."
Ventajas: "Great food"
Desventajas: "Leg room"
Ventajas: "The crew were helpful and nice. It was comfortable."
Desventajas: "The food was horrible. The movie selections were quite limited."
Ventajas: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Ventajas: "Staff and crew and food!"
Desventajas: "We could not check in online. This was frustrating and we do not know why?"
Ventajas: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Ventajas: "The crew are so courteous and helpful."
Ventajas: "The quality of your aircraft. Clean, modern, plenty of leg room."
Desventajas: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "Seats in economy were narrower than Eva Airlines"
Ventajas: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Ventajas: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Desventajas: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ventajas: "Excellent, polite service, very comfortable seats."
Ventajas: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Desventajas: "Seats in economy are a little uncomfortable, but to be expected."
Ventajas: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Desventajas: "No opción de español"
Ventajas: "The stewardess are the most polite and helpful I've travelled with"
Ventajas: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Desventajas: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Good service."
Desventajas: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Ventajas: "Service was amazing."
Ventajas: "I love ANA airlines ❤"
Ventajas: "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
Ventajas: "Excellent crew, comfortable seat, good food"
Ventajas: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Ventajas: "everything was so smooth!!"
Desventajas: "entertainment : wish there were more japanese comedies!!"
Ventajas: "The service, the plane and even the food were all top notch."
Ventajas: "Japanese quality is good quality"
Ventajas: "Service was friendly and enjoyed the USB charger."
Desventajas: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Ventajas: "Cabin crew provided great service!"
Ventajas: "The icecream"
Desventajas: "There was only one choice of meal left when they gave it to me:("
Desventajas: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ventajas: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Desventajas: "I disliked that the seating did not have its own personal air. At times I would get hot."
Ventajas: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."