As I worried about, the time between my flights was not nearly enough. So, I got stuck in Tokyo during golden week and extra night. That was terrible and difficult.
I like the services, food on board is very good too.
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Everything was amazing! Crew was helpful, thoughtful and kind."
Desventajas: "Nothing. It was great. Strongly recommend."
Ventajas: "Crew was amazing, food was great."
Ventajas: "Delay of check in with upgrade"
Ventajas: "It wasn't JAL it was American."
Ventajas: "Happy crew."
Desventajas: "more selection of hollywood movies"
Desventajas: "Entertaining in English"
Ventajas: "Crew members are extremely friendly and the seat has more leg room."
Desventajas: "in flight entertainment can add more movie and TV shows."
Ventajas: "The crews were very kind and helpful."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Desventajas: "Not applicable"
Ventajas: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ventajas: "Good food and movies. Flight attendants were great."
Desventajas: "Tight seating and it was hot. No way to control individual airflflow"
Ventajas: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Ventajas: "Fast and eady"
Desventajas: "Couldn't pick seating or check in online so I was separated from my husband"
Ventajas: "Crew very polite, friendly and respectful."
Desventajas: "Flightsame as"
Ventajas: "Excellent and original Japanese meals"
Ventajas: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Ventajas: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ventajas: "Nice staff."
Desventajas: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ventajas: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Desventajas: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Ventajas: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Ventajas: "Food, pleasant and helpful flight attendants"
Desventajas: "Long layovets"
Ventajas: "Very comfortable plane, even full. Polite crew."
Ventajas: "Everything was perfect! Thank you for a great experience!"
Ventajas: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Ventajas: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ventajas: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ventajas: "excellent food,comfortable, easy check in process"
Desventajas: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Good food and excellent service On time"
Desventajas: "There are not much choices for movies News uses Japanese only"
Ventajas: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Desventajas: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Ventajas: "Flight was all good, entertainment is great."
Desventajas: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Ventajas: "Customer service is great."
Desventajas: "I wish there were options in the food they serve."
Ventajas: "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
Ventajas: "The service"
Desventajas: "Having to leave a comfortable setting"
Ventajas: "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
Desventajas: "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
Desventajas: "Movies and music were very poor."
Ventajas: "Great staff, good food"
Desventajas: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Ventajas: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Desventajas: "Serve the cold soba for all meals. :) Love it."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "empty flight, foods tasted good."
Desventajas: "The seat was uncomfortable. Entertainment choices were limited."
Ventajas: "Crew was prompt and courteous Entertainment choice was good"
Desventajas: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Service Politness of staff"
Desventajas: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Ventajas: "Excellent service."
Ventajas: "The food and courteous flight attendants."
Ventajas: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Ventajas: "Crew amazing and food very good."
Desventajas: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Ventajas: "crew and food was great"
Desventajas: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Ventajas: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Desventajas: "There had to be something better than pretzels."
Ventajas: "Good service"
Desventajas: "baggage was broken."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Desventajas: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ventajas: "The staff was so friendly, attentive, helpful and pleasant!"
Desventajas: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Ventajas: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Desventajas: "The in seat entertainment was a bit clunky"
Ventajas: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Desventajas: "Seats in economy are a little uncomfortable, but to be expected."
Ventajas: "ANA crew is very hospitable."
Ventajas: "Was a smooth flight, good flight crew. Tasty food too"
Ventajas: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Desventajas: "No opción de español"
Desventajas: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ventajas: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ventajas: "Good food and service"
Desventajas: "Delay too much time"
Ventajas: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Ventajas: "Great service and great food"
Desventajas: "No complaints from me"
Ventajas: "Crew and service was awesome"
Desventajas: "Not enough choices of entertainment"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Was able to request a gluten-free meal for the flight"
Ventajas: "flight attendant in business not as nice as sfo to narita"
Ventajas: "clean seat and tray"
Desventajas: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Desventajas: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Ventajas: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Desventajas: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Ventajas: "The service crew are excellent and very polite. Definitely like the new window feature."
Desventajas: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Desventajas: "VGML food was not good. Needs significant changes"
Ventajas: "The food was great. Very responsive flight crew."
Desventajas: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Ventajas: "The staff was polite and professional. We have no complaints at all."
Desventajas: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ventajas: "Staff was friendly, Aircraft was clean and tidy."
Desventajas: "Food was poor, there was no space, even domestic flights have more space than this one.!!"