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Ventajas: The experience was really good. I’ll be using JAL again.

Desventajas: Keep doing a good job.

Ventajas: 33" seats

Desventajas: nothing

Ventajas: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Desventajas: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.

Desventajas: No wifi

Desventajas: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Ventajas: Crew was great, check in was fast. Overall great experience.

Ventajas: The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old.

Desventajas: A newer aircraft that doesn't show its age would be nice

Ventajas: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Desventajas: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Ventajas: Crew took great care of us

Desventajas: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you

Ventajas: Flight went well and was on time. 2nd best experience for economy seat.

Ventajas: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

Desventajas: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

Desventajas: Food, at least for first class.

Ventajas: Ok

Desventajas: So uncomfortable with tiny seats

Desventajas: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Ventajas: The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away.

Desventajas: No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers.

Desventajas: The Entertainment screen could have been larger.

Ventajas: Cabin crew were very helpful and polite.

Desventajas: Food lacked flavor.

Ventajas: Typical flight and all went well.

Ventajas: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.

Desventajas: Communication

Ventajas: At least it was delayed so we could make it to SFO.

Desventajas: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.

Ventajas: Typical flight and all went well.

Ventajas: My seat

Desventajas: Time check in maybe earlier.

Desventajas: Electricity didn’t work in my pod

Ventajas: The plane ✈️ itself the attendants . The entertainment on board. Really great

Desventajas: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Desventajas: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Ventajas: Information sharing by pilots and crew. Economy class leg room is good.

Desventajas: All good up to the level

Ventajas: Great crew.

Desventajas: Ran out of business class meal. Substituted a Econ class.

Ventajas: Every thing in airplane was wonderful. I would like to recommend this airline to my friends

Desventajas: You are best .

Ventajas: Economy was surprisingly comfortable. Boarding and deplaning were very quick.

Desventajas: Not a ton of movies to choose from. Enough, but less than most domestic US flights.

Ventajas: Cabin crew were very helpful and polite.

Desventajas: Food lacked flavor.

Ventajas: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

Ventajas: Flight was typical.

Desventajas: No direction for the connecting flight and no help to understand the connecting flights.

Ventajas: Delay of check in with upgrade

Ventajas: Crew took great care of us.

Desventajas: No complaints.

Ventajas: Typical flight and all went well.

Ventajas: Crew was professional and friendly

Desventajas: Continuous improvement

Ventajas: crew amazing

Ventajas: Love everything

Desventajas: None

Ventajas: Typical flight and all went well.

Ventajas: Great seat, cabin crew was fine.

Desventajas: Too much confusion trying to just find a shower in the lounge

Ventajas: Crew took great care of us.

Desventajas: No complaints.

Desventajas: Electricity didn’t work in my pod

Ventajas: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.

Desventajas: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.

Ventajas: Very friendly and accommodating crew.

Ventajas: Love everything

Desventajas: None

Desventajas: Very professional and friendly crew. Food quality was excellent.

Ventajas: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Desventajas: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Ventajas: Very friendly and accommodating crew.

Ventajas: Amazing crew

Desventajas: Perfect

Ventajas: One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time.

Desventajas: Several flight attendants gave me wrong drinks.

Desventajas: The Entertainment screen could have been larger.

Ventajas: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Desventajas: Many movies were old

Ventajas: At least it was delayed so we could make it to SFO.

Desventajas: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.

Ventajas: 33" seats

Desventajas: nothing

Desventajas: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.

Ventajas: Flight went well and was on time. 2nd best experience for economy seat.

Ventajas: Crew took great care of us.

Desventajas: No complaints.

Ventajas: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Desventajas: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Ventajas: Great seat, cabin crew was fine.

Desventajas: Too much confusion trying to just find a shower in the lounge

Ventajas: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Desventajas: Move the drapes a few more inches back.

Ventajas: La tripulación

Desventajas: No sé

Ventajas: Flight was on time.

Desventajas: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Desventajas: Boarding was crazy. Could not everyone in the gate area.

Desventajas: All of the less than good, obvious!

Desventajas: Boarding was crazy. Could not everyone in the gate area.

Desventajas: Information on arrival time was not correct

Ventajas: Information sharing by pilots and crew. Economy class leg room is good.

Desventajas: All good up to the level

Ventajas: Comfort

Desventajas: Wifi on klm

Ventajas: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Desventajas: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Ventajas: Food was great, enjoyed watching videos, staff very profession and friendly.

Desventajas: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Ventajas: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Desventajas: Move the drapes a few more inches back.