Ventajas: "The flight and landing were very smooth."
Desventajas: "Complimentary pretzels or something"
Desventajas: "Rude flight attendants."
Ventajas: "Efficient team"
Desventajas: "The flight wasn’t on the board in the airport at one point but was fine since the same crew checked our bags and flew us out. Also both to and from Nashville our flights were delayed like an hour but luckily we were super flexible with time, but if I was looking for reliability/transfers I’d hesitat"
Ventajas: "The flight itself was fine."
Desventajas: "Crew seemed agitated and not very friendly."
Desventajas: "Quicker and more organized onboarding."
Desventajas: "I will never fly this airline again"
Desventajas: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."
Ventajas: "Era comodo"
Desventajas: "Podrian poner televisor y dar algo de tomar que no sea agua"
Desventajas: "A/C on the plane wasn’t working that great."
Desventajas: "Podrían dar"
Ventajas: "Crew was good."
Desventajas: "Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate..."
Ventajas: "Crew was polite and friendly"
Desventajas: "We left about 30 minutes late"
Desventajas: "First time flying this airline, it was great! Will definitely fly with them again."
Ventajas: "Love the staff...very friendly!"
Desventajas: "A perfect flight!"
Ventajas: "Wasn't there"
Desventajas: "Wasn't there"
Ventajas: "Staff were nice"
Desventajas: "SunCountry has clearly moved into the cattle car airline category. Most uncomfortable flight I’ve had in a long time."
Desventajas: "Flight was severely delayed causing me to incur additional travel expenses and diminish the time at my destination with family. Additionally when I found other flights on multiple airlines that would help me keep my plans on track, Sun Country would not entertain any of it. Their response was they do not have partnerships with other airlines (a common practice when I have travelled, United, Delta, and the delay or cancellation is their fault) What kind of airline or company squanders such an opportunity to not only put its best foot forward, but doesn't work with their fellow business community."
Desventajas: "We were over 3 hours late, which was just a big bummer. The airline was apologetic about it, but it was still not ideal."
Ventajas: "The service is good. The direct flight is great. I like flying from terminal 2."
Desventajas: "I’m not happy about the baggage charges nor the upgrade seat pricing for coach class when they weren’t even exit rows."
Ventajas: "Liked the direct flight, check in was easy, the flight attendant was nice."
Desventajas: "Didn't like the that I was the last group to board and I had a window seat near the back of the plane and had to maneuver by people already seated and have the center and aisle seat people move so I could sit."
Ventajas: "We departed on time and arrived early. The flight crew was friendly, attentive and communicative. Everything from the boarding process to deplaning ran smoothly."
Desventajas: "No complaints!"
Ventajas: "Positive. Fluent check-in. Friendly professional staff from check-in, to boarding, to flight personnel. I love Sun Country and will continue to use this airline exclusively."
Ventajas: "Easy flying. Relaxing. Couldn't be better."
Desventajas: "Please get rid of the recorded messages and advertisements. There is nothing more obnoxious than trying to sleep on a 10:00pm flight and having intermittent advertisements for credit cards blared at you and no way to block it out."
Ventajas: "friendly fast and efficient!"
Desventajas: "Sitting in the back of the plane!"
Ventajas: "bumped to first class. Not really good or bad, since if the flight was more overbooked I could have missed it"
Ventajas: "My wife was not allowed to board despite being ready prior to the time they were supposed to board because it was early and the agent was very rude to her. Extremely poor customer service."
Desventajas: "The gate agent. She must hate her life to treat someone like that."
Ventajas: "Excellent customer service from check in to arrival. I will use Sun Country whenever possible."
Ventajas: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Desventajas: "lack of any snacks."
Ventajas: "Not much at all."
Desventajas: "Return flight delayed to combine with other later flight. Then they up'd the departure time of new flight by 40 minutes at the very last moment. Most people had no idea that departure was moved up or that boarding had started. They started to threaten to depart w/o passengers not yet at gate. VERY POOR customer service. Only one working bathroom in the back of the plane."
Ventajas: "Timely...both in boarding, take off and exiting after an on time landing."
Desventajas: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Ventajas: "Not too much"
Desventajas: "There is no wifi available, the boarding process took over 30 mins before I got on, and there were no free onflight snacks"
Ventajas: "Love it"
Ventajas: "Sun Country is the best airline in the world -"
Ventajas: "When we arrived at the airport, there was plenty of staff which got us through quick. The plane itself had plenty of room. Being 6ft 4in a lot of airlines don't leave knee room. Great trip. Cheap flights. Will definitely fly again"
Desventajas: "Paying for bags but that is pretty much all airlines now"
Ventajas: "Flight crew was great. Very nice and friendly."
Desventajas: "We were an hour late. Seats are not very comfortable at all! It looked like a well worn plane."
Desventajas: "No snack Staff was unfriendly"
Ventajas: "The best flights I've ever had."
Desventajas: "I just get cramped but that's all.."
Ventajas: "It was quick"
Desventajas: "Sears are uncomfortable"
Ventajas: "Please read thoroughly"
Desventajas: "The whole experience"
Ventajas: "It was a pretty good flight..."
Ventajas: "Excellent service and comfort. Worth the $15 seat upgrade."
Desventajas: "Nothing. Pleased with flight and cost."
Desventajas: "Comfort of seats"
Desventajas: "My ticket sent me to terminal 2. However the flight was leaving from terminal 4. I had to scramble to get to the other terminal"
Ventajas: "I sincerely appreciated being able to board as a priority because of my military service."
Desventajas: "Complimentary beverage but no snack, not even a cookie."
Desventajas: "We had a 40-minute mechanical delay."
Ventajas: "Crew, check in and access"
Desventajas: "Seats are getting a bit tiny and the trays are small. Comfort and baggage prices are starting to drive the price out of competitiveness."
Desventajas: "$50 bag fee for small carry on is punative."
Desventajas: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Ventajas: "The crew was good and the flight was smooth."
Desventajas: "The seats were far too close to have any kind of real comfort."
Desventajas: "2 hour weather delay. Flight didnt arrive in Tampa until 1:30am. Hard time finding transportation from airport that late"
Desventajas: "Free cokes, water, and peanuts would be great."
Ventajas: "On time"
Desventajas: "Crew unfriendly, sometimes rude"
Desventajas: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Ventajas: "Pilot was friendly"
Desventajas: "A little confusion about departure gate"
Desventajas: "Short flight"
Ventajas: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Desventajas: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Desventajas: "Runs late but no updated to arrival board, the attendant was rude when asked what time they thought the plane might be leaving."
Desventajas: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Ventajas: "the staff was nice."
Desventajas: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Ventajas: "All went well. No real disappointments!"
Desventajas: "A little cramped but not terrible. Would like to know kayak fee up front before booking and all hidden charges!"
Ventajas: "Cost of flight"
Desventajas: "Extra charges for everything! Couldn’t even get a cup of water."
Ventajas: "Crew friendly and professional"
Desventajas: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Ventajas: "Arrived ahead of schedule."
Desventajas: "Airbus seats are as uncomfortable as school bus seats."
Desventajas: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Ventajas: "somehow after waiting on tamarac for half hour, we still got to Asheville, destination, on time."
Desventajas: "boarding in the rain, areas to check your bag and check in were so crowded you couldn't even find a proper line calling out names, some of the voices couldn't be heard no one available to answer questions what line a person should get in.som"
Desventajas: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Desventajas: "7.5HR DELAY. LOST A DAY. ARRIVING AT 3AM VS 6:30PM TECH ISSUES NOT ALLOWING CHECKIN ONLINE POORLY TRAINED STAFF AND SUPERIORS AT CHECKIN ONE HR ON TARMAC AS PER HEADCOUNT ISSUE WHEREBY, TWICE ASKED ON PLANE WHO I WAS. EMBARASSING. RUINED MY VACA WITH MY HUSBAND SANS KIDS:-(((((("
Desventajas: "The seating is terrible. Everyone is like sardines packed away."
Ventajas: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Desventajas: "Not much..."
Ventajas: "Great direct flight to many destinations smaller airports less wait time"
Desventajas: "seats are crowded"
Ventajas: "Could,nt Have went any better."
Ventajas: "friendly helpful staff. on time. safe."
Desventajas: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Desventajas: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Ventajas: "New plane!"
Desventajas: "Boarded too early!"
Ventajas: "The staff is always helpful and flights are comfortable."
Ventajas: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Desventajas: "All good"
Ventajas: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Desventajas: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Ventajas: "I had 44 min they wouldn't give me my boarding pass then the flight was delayed to 5:30 and they still wouldn't allow me up."
Ventajas: "This flight was a return to airline travel in the 1980s in a good way! The plane was clean. The seats are among the most generous seats today. The best and brightest surprise was that each flight attendant was genuinely polite and welcoming."
Desventajas: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."
Ventajas: "Very nice flight attendants."
Desventajas: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Ventajas: "The crew was plesant and helpful."
Desventajas: "The flight was delayed 35 mins. Then we couldnt get luggage when we arrived because of lighting. We were told to go one place and our luggage was taken somewhere else."
Ventajas: "the fare"
Desventajas: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Desventajas: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Ventajas: "Very smooth ride and attentive friendly staff"
Desventajas: "Snacks were over charged."
Ventajas: "On time. Easy boarding and off loading. Nice staff"
Desventajas: "The seat. The people. The drinks. The efficiency. The price."
Ventajas: "The flight attendants were very nice and helpful."
Desventajas: "Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time"
Ventajas: "landed safe ."
Desventajas: "long delay . actual usual delays with airline . with out exception get very sick every time i fly with allegiant . makes me question proper hygentic maintaince / ventallation system vac and clean. i fly jet blue,southwest and virgin, usually with out illness. if there are health checks by the airline , post them !"
Ventajas: "The direct flight"
Desventajas: "The seats were a bit hard"