Ventajas: "I would like you don’t delay the flight and time."
Desventajas: "It could have been better if it was on time."
Ventajas: "Crew was professional, courteous and kind. No issues on the plane."
Desventajas: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Ventajas: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Desventajas: "4.5 hour delay for maintenance issue, flight attendants were rude, uncomfortable seats"
Ventajas: "On time and comfort of leg room"
Desventajas: "The gates are at the far end of the STL terminal"
Ventajas: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Desventajas: "Movie options"
Ventajas: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Desventajas: "More room!"
Desventajas: "Long check-in line Bag was lost"
Ventajas: "Era comodo"
Desventajas: "Podrian poner televisor y dar algo de tomar que no sea agua"
Ventajas: "I had a middle seat and I was surprisingly comfortable."
Desventajas: "This was a 4 hour flight and they had no food -- really????"
Ventajas: "Crew was grumpy"
Desventajas: "Could have been on time"
Desventajas: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Desventajas: "Podrían dar"
Ventajas: "On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided."
Desventajas: "Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly."
Desventajas: "Flight attendants were unkind and unproffessional."
Ventajas: "The air hostess were well behaved and friendly"
Desventajas: "No snacks No entertainment"
Ventajas: "The flight itself was fine however, I hated have to pay $20 on top of my ticket price for a seat. Next time I'll factor that in and fly delta."
Ventajas: "Crew was nice."
Desventajas: "Now paying for checked bag and it took 45 minutes-an hour to get bags from the carousel"
Desventajas: "What a surprise at the Sky Cap that I needed to be charged for a carry on....total of $50 for my check in and carry on. What's worse, is that I had to CHECK my carry on because you only allow a minimal # of carry ons. This is certainly a negative for me flying with SunCountry again."
Ventajas: "We didn't crash, and we weren't delayed too much"
Desventajas: "The flight attendants seemed to skip us regularly on there service runs, they weren't overly friendly. Food selection wasntgood, but that's probably my fault for not bring my own."
Ventajas: "Everything ran smoothly"
Ventajas: "Every thing"
Desventajas: "Don’t know yet"
Ventajas: "Crew was nice, boarding and flight went smooth."
Desventajas: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Ventajas: "No communication"
Desventajas: "Our flight was moved to three different gates and delayed, incrementally, by over 4 hours, without even an overhead announcement/update. I realize that while frustrating, delays are inevitable, but communication can go along way! Return flight was only delayed about 1.5 hrs."
Ventajas: "The crew was awesome, friendly and helpful."
Ventajas: "As to be expected, the cabin was crowded. The flight attendants were great and the service superb."
Desventajas: "There was a three hour delay, perhaps due to weather. The late plane arrived, as expected, at 1 pm, with a departure time of 1:40 pm. Including a needed ten minute de-icing procedure, we actually took-off at 2:30 pm. I never found out what caused the three hour delay."
Ventajas: "The people at check-in were most helpful ensuring I made my flight since I was late to check-in"
Desventajas: "I wish my ticket had said I was landing in South Terminal in Austin; however, it's a newer terminal."
Desventajas: "My flight was canceled for unknown reasons."
Desventajas: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."
Ventajas: "I really appreciated the maturity of the flight attendants. They were extremely pleasant, poised, and helpful. Experienced. They made the flight most comfortable. The seats fit well and were not so cramped, like other airlines I've travelled on. Kudos to Sun Country for hiring older employees and making travel pleasant again. Greatly appreciated. As a result of this very good trip, I have recommended SunCountry to several people. Keep up the good work"
Ventajas: "Everything was very simple. All employees were great"
Desventajas: "I missed the captain announcing where we are flying over once in awhile"
Desventajas: "No comp food. No free entertainment. Over an hour late. But we boarded early then sat and waited due to crew member not being aware of schedule."
Ventajas: "All the flight attendants were very friendly."
Desventajas: "No complaints."
Desventajas: "Plane was an hour late in leaving. Seats crowded and only middle seat available, We spent $15. for preferred seating for my husband and then none of us got to sit together. Nothing for snack and offered drinks once."
Ventajas: "Liked that it was direct flight"
Desventajas: "Made reservationn on February for flight in June. No seat assignment until I approached boarding area and attendant took my boarding pass and said i would be assigned seat. I was asigned seat and was able to board in advance of geneal boarding but I don't understand why seats are not able to be chosen when reservations are made that far in advance. Price of adult beverage higher than other airline I frequently use."
Desventajas: "My e-ticket could not scan"
Ventajas: "Speedy check in and being a retired US Marine, I liked that we were given recognition and boarding preference."
Desventajas: "I was traveling alone and overall experience for 3hr 20min domestic flight... no issues!"
Ventajas: "Lucked out with no one in the middle seat again.."
Desventajas: "I was in row 9 so my seat didn't recline because the exit row was behind me which literally made me furious. I was so uncomfortable I asked a flight attendant for a pillow & she said they didn't have any when I in fact saw the overhead compartment in the front of the plane with pillows in it while boarding... I found that super rude."
Desventajas: "My flight to Minneapolis was delayed, which caused me to miss my flight from Minneapolis to Boston. Sun Country lied and said that my flight would wait for me, and there were no other flights going to Boston until the next day, resulting in a 10 hour delay. They then did not compensate me for my hotel stay and transportation, which I had to cover myself."
Ventajas: "Friendly and efficient staff."
Desventajas: "No charger plug ins, no wi-fi, no entertainment unless paid to use digi player. Couldn't do work during flight."
Desventajas: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"
Desventajas: "My work trip was canceled and I was told by a Canadian flight network agency that it was a non refundable flight but I could change it for $100. I booked via kayak but somehow was routed to this agency in Canada and it was extremely difficult to understand the staff member. What I could understand is it is a waste of $ and I won't be booking again."
Ventajas: "Flight attendants made you feel like a customer and not a stranger asking for a favor."
Desventajas: "Looking forward to wifi and or entertainment options"
Ventajas: "it was great experience , i was offered a first class upgrade at a very reasonable price,,"
Ventajas: "I like the staff, the clean planes, the on time service"
Desventajas: "I fly Sun country all the time (every month) and I do not have any negative experiences."
Ventajas: "No major issues. Just a normal flight."
Ventajas: "The flight was on time, the ground crew were very helpful and friendly. When I landed at LAX there was no wheelchair. I had to wait for at least 30 minutes for a wheelchair. I missed my shuttle and after arriving at 4:45, the shuttle did not come until after 6:30."
Desventajas: "The grounds people at LAX were not as nice and friendly as the flight crew and the ground crew in MN. Certainly not as helpful. After waiting for my wheelchair which had been pre arranged, I missed my shuttle and had to wait almost 2 hours for another shuttle."
Desventajas: "$50 bag fee for small carry on is punative."
Desventajas: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Ventajas: "The crew was good and the flight was smooth."
Desventajas: "The seats were far too close to have any kind of real comfort."
Ventajas: "It was good quality for the price."
Desventajas: "2 hour weather delay. Flight didnt arrive in Tampa until 1:30am. Hard time finding transportation from airport that late"
Desventajas: "Free cokes, water, and peanuts would be great."
Ventajas: "The crew was very nice."
Desventajas: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Ventajas: "On time"
Desventajas: "Crew unfriendly, sometimes rude"
Desventajas: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Ventajas: "Pilot was friendly"
Desventajas: "A little confusion about departure gate"
Desventajas: "Short flight"
Ventajas: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Desventajas: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Desventajas: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Ventajas: "the staff was nice."
Desventajas: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Ventajas: "Crew friendly and professional"
Desventajas: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Ventajas: "Arrived ahead of schedule."
Desventajas: "Airbus seats are as uncomfortable as school bus seats."
Desventajas: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Desventajas: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Ventajas: "somehow after waiting on tamarac for half hour, we still got to Asheville, destination, on time."
Desventajas: "boarding in the rain, areas to check your bag and check in were so crowded you couldn't even find a proper line calling out names, some of the voices couldn't be heard no one available to answer questions what line a person should get in.som"
Ventajas: "Getting off the bus!"
Desventajas: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Desventajas: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Desventajas: "The seating is terrible. Everyone is like sardines packed away."
Desventajas: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Ventajas: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Desventajas: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Ventajas: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Ventajas: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Desventajas: "Not much..."
Ventajas: "Great direct flight to many destinations smaller airports less wait time"
Desventajas: "seats are crowded"
Ventajas: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Desventajas: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Ventajas: "Could,nt Have went any better."
Desventajas: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Ventajas: "New plane!"
Desventajas: "Boarded too early!"
Ventajas: "The staff is always helpful and flights are comfortable."
Desventajas: "Allegiant needs to put more than just school bus seats in their aircraft."
Ventajas: "Great flight!"
Desventajas: "Price, service"
Ventajas: "This flight was a return to airline travel in the 1980s in a good way! The plane was clean. The seats are among the most generous seats today. The best and brightest surprise was that each flight attendant was genuinely polite and welcoming."
Ventajas: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Desventajas: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Ventajas: "Very nice flight attendants."
Desventajas: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Ventajas: "The crew was plesant and helpful."
Desventajas: "The flight was delayed 35 mins. Then we couldnt get luggage when we arrived because of lighting. We were told to go one place and our luggage was taken somewhere else."
Ventajas: "Everything was great during the flight but..."
Desventajas: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Ventajas: "Good for Domestic travels"
Desventajas: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Ventajas: "Very smooth ride and attentive friendly staff"
Desventajas: "Snacks were over charged."
Ventajas: "Great price ."
Desventajas: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Ventajas: "Flight attendants were very kind."
Ventajas: "The flight attendants were very nice and helpful."
Desventajas: "Seats were made of stone."
Ventajas: "landed safe ."
Desventajas: "long delay . actual usual delays with airline . with out exception get very sick every time i fly with allegiant . makes me question proper hygentic maintaince / ventallation system vac and clean. i fly jet blue,southwest and virgin, usually with out illness. if there are health checks by the airline , post them !"