Ventajas: "Crew, seats, experience;?all were wonderful!"
Desventajas: "More flights to/from Portland"
Ventajas: "Flight Crew was professional and pleasant for a full flight."
Desventajas: "Checking in was a nightmare. Long line and SLOW! Stood in line for over 2 hours - the tsa line that was longer only took 20 minutes. Many people were shut off from their flight due to Sun Country being so slow and they were not helpful to those that lost their flight. Counter staff was slow and many didn’t know what they were doing - had to wait for the manager to come walk them through checking in."
Ventajas: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Ventajas: "On time and comfort of leg room"
Desventajas: "The gates are at the far end of the STL terminal"
Ventajas: "The crew was sweet"
Desventajas: "No provided entertainment but for a cheap direct flight it was amazing"
Ventajas: "Era comodo"
Desventajas: "Podrian poner televisor y dar algo de tomar que no sea agua"
Desventajas: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Desventajas: "Podrían dar"
Ventajas: "Everything...thanks!"
Desventajas: "Departing flight was delayed without notice"
Ventajas: "The airplane was spacious."
Desventajas: "N/A"
Desventajas: "I do not like dogs on airplanes. The dog behind me really bothered me. If I had to sit by a dog I don't know what I would do."
Desventajas: "This airline is impossible to contact both for reservation changes and their credit card service"
Ventajas: "I enjoyed the friendly and considerate staff, and the fact that our flight got in early! Also, love the woman's script for the safety presentation."
Desventajas: "I would have thoroughly appreciated a complimentary snack and water-it's the little things that matter most!"
Desventajas: "The entertainment device wasn't available even though the flight was over 2 hours."
Ventajas: "Excellent crew and service. Landed. Alive. Couldn’t ask for more"
Desventajas: "Cramped. Food is pay only even for snacks"
Ventajas: "Timely boarding, politely attendants, cleanly"
Desventajas: "I was in the 7th row and by the time they got to me with food/beverages they were out of burgers and sandwiches."
Ventajas: "It was very crowded, but it went off without a hitch."
Desventajas: "It was very crowded."
Ventajas: "Prompt boarding minimized arrival delay, friendly crew"
Desventajas: "30 minute delay, uncomfortable seats & seat dividers that wouldn't stay up."
Ventajas: "The staff was very friendly and efficient."
Desventajas: "Seats are TINY even for myself (5'5 130lbs). Wish the flights had wifi too! I'm sure that's not always feasible though."
Ventajas: "The price"
Desventajas: "Cramped seating on return flight from Minneapolis. Unexplained delay of around an hour. Boarded some but not all passengers. Then left several stranded on the plane for an extra hour."
Desventajas: "Never enough space"
Ventajas: "Excellent service"
Ventajas: "The plane was more comfortable than most."
Ventajas: "Just a great trip with Suncountry"
Desventajas: "Everyone everything!!!!!!10!!!!"
Ventajas: "cheaper than most airlines and gets you to your destination"
Desventajas: "bored if you had nothing to do"
Ventajas: "Cabin temperature was closer to a comfortable temperature than the flight to MSP."
Ventajas: "Using local brewery beers and snacks. Seems to have a little more comfortable coach class than many."
Desventajas: "Seat room, seat room, seat room"
Ventajas: "The flight attendants were exceptional and I loved how the pilots kept us updated throughout the flight."
Desventajas: "nothing at this time for this flight."
Ventajas: "There were storms in the east, but we flew around them. It may have taken a few minutes more, but it was a smooth comfortable flight,"
Desventajas: "The Plane was very cold and the seats was uncomfortable"
Desventajas: "the fact they didn't tell us what was going on...we sat there waiting to board for over and hour with no explanation."
Ventajas: "Great service amd friendly"
Ventajas: "Flight on time. Very uneventful. Just how I like it. Good leg room.Direct flight."
Desventajas: "No free snacks."
Ventajas: "Very nice flight crew and flight attendants. I did not have any food but overall a very experience."
Ventajas: "I was given an exit row seat"
Desventajas: "The flight boarded 30 minutes late, then deaparted over an HOUR late."
Ventajas: "I have never been disappointed when flying with Sun Country. It's affordable, and almost always never a long line when checking in! Also, the seats on the flight are comfortable and the flight attendants are always very sweet and helpful. I would fly with Sun Country again."
Desventajas: "I wish Sun Country had an app to easily check in for flights, pick your own seats and keep up with flight status! How convenient is that! ;)"
Ventajas: "The paid food is great and feels reasonably priced. Thur have a pretty good and hot cheeseburger (no lettuce or tomatoes) for $5 - a real bargain considering a pre-made week old sandwich in the airport is at least $10."
Desventajas: "There were some delays because of snow, but what did I expect from an airline based in Minneapolis-St. Paul. They also seemed to hold my connecting flight for a little bit so I could make the connection."
Ventajas: "The airplane was very clean and orderly, and all the staff/crew were incredibly friendly and helpful."
Ventajas: "Crew was nice & friendly"
Desventajas: "I didn't have the food and I didn't see an N/A rating. There was no entertainment"
Ventajas: "Overall great, boarding was fast the stewardess did an awesome job of making you comfort and supplying your needs. Met several people from various places interesting. Will be looking forward to another Journey again sometime soon."
Ventajas: "I had an issue that prevented me from going from continuing on to New York. I'm a transporter and my run was cancelled. The first leg of the flight was great."
Ventajas: "Staff is professional, friendly and courteous. Flight was on tome, boarding was seamless."
Ventajas: "Didn't select seat, and full flight resulted in upgrade to exit row. I was comfortable on both legs. I didn't try the food/drink but was impressed they had a few beers and Lions Tap burgers."
Desventajas: "I stayed at airport bar waiting for friends at SeaTac. Bag stayed on carousal for 2 hrs, but no signage of where it was. No one from Sun Country was at the terminal at all (nobody at ticketing or any bag service). I called service in MPLS and they emailed someone at SeaTac to contact me. I was able to locate it myself on one of the 16 carousals, but didn't receive a call for another 90 minutes."
Ventajas: "Every one is warm and friendly"
Desventajas: "No complaints"
Ventajas: "I like that SunCountry flys directly to my most important locations,"
Desventajas: "Can't spring for a bag of pretzels or something?"
Desventajas: "I usually pre-check in, but I know you're working on your system currently, so it wasn't a big deal. Just had to stand in the check-in line and I didn't have bags to check, so the additional time I needed to spend at the airport to check in was all I didn't like."
Retraso de 3 horas y no tuvieron la cortesía de dar bebidas o comida gratis para los pasajeros después de tenernos 3 horas en Las Vegas. Teniendo que arribar a Bellingham a las 2:20 am
Desventajas: "Absolutely GREAT!!!"
Desventajas: "Free beverages"
Desventajas: "Reclining seats would be great!!"
Ventajas: "Crew was very friendly."
Desventajas: "No complaints."
Desventajas: "$50 bag fee for small carry on is punative."
Desventajas: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Ventajas: "The crew was good and the flight was smooth."
Desventajas: "The seats were far too close to have any kind of real comfort."
Ventajas: "Met expectations"
Desventajas: "Met expectations"
Desventajas: "2 hour weather delay. Flight didnt arrive in Tampa until 1:30am. Hard time finding transportation from airport that late"
Desventajas: "Free cokes, water, and peanuts would be great."
Ventajas: "On time"
Desventajas: "Crew unfriendly, sometimes rude"
Desventajas: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Ventajas: "Pilot was friendly"
Desventajas: "A little confusion about departure gate"
Ventajas: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Desventajas: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Desventajas: "Short flight"
Ventajas: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Desventajas: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Ventajas: "Nothing"
Desventajas: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Ventajas: "the staff was nice."
Desventajas: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Ventajas: "Crew friendly and professional"
Desventajas: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Ventajas: "Arrived ahead of schedule."
Desventajas: "Airbus seats are as uncomfortable as school bus seats."
Desventajas: "The seats were a bit cramped but I suppose most are these days"
Desventajas: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Ventajas: "somehow after waiting on tamarac for half hour, we still got to Asheville, destination, on time."
Desventajas: "boarding in the rain, areas to check your bag and check in were so crowded you couldn't even find a proper line calling out names, some of the voices couldn't be heard no one available to answer questions what line a person should get in.som"
Desventajas: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Desventajas: "The seating is terrible. Everyone is like sardines packed away."
Ventajas: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Desventajas: "Not much..."
Ventajas: "Great direct flight to many destinations smaller airports less wait time"
Desventajas: "seats are crowded"
Desventajas: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Ventajas: "Could,nt Have went any better."
Ventajas: "friendly helpful staff. on time. safe."
Desventajas: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Desventajas: "I attempted to check in online and was unable to do so. Bad app."
Desventajas: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Ventajas: "The staff is always helpful and flights are comfortable."
Ventajas: "Great flight. On time. Easy on. Easy off. And amazing fares."
Desventajas: "Everything great"
Desventajas: "Bought flight insurance. Had to cancel within one week due to mom's health issues. Could not get a refund without her Dr.'s signature, which was impossible for me to do. Therefore....lost 145.....down the drain....."
Ventajas: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Desventajas: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Ventajas: "This flight was a return to airline travel in the 1980s in a good way! The plane was clean. The seats are among the most generous seats today. The best and brightest surprise was that each flight attendant was genuinely polite and welcoming."
Ventajas: "Very nice flight attendants."
Desventajas: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Ventajas: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Ventajas: "The crew was plesant and helpful."
Desventajas: "The flight was delayed 35 mins. Then we couldnt get luggage when we arrived because of lighting. We were told to go one place and our luggage was taken somewhere else."
Desventajas: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Ventajas: "On time. Courteous stsgg. Great price."
Desventajas: "All was great"
Ventajas: "The flight attendants were very nice and helpful."
Desventajas: "Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time"