Ventajas: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Ventajas: "Great flight, service, food and crew."
Ventajas: "Crew very nice"
Desventajas: "So cramped"
Ventajas: "Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time."
Ventajas: "Crew was amazing, food delicious, seats comfortable"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Terrible experiences overall and food is very bad."
Ventajas: "Same as previous answer!"
Ventajas: "Comfortable flight."
Desventajas: "Food and entertainment options."
Ventajas: "Very smooth, on time boarding. Food quality"
Desventajas: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Ventajas: "Best food and flight service EVER. Loved the net leg rests, pillows, blankets, entertainment selections"
Desventajas: "Seat arms didn't fold completely back between seats."
Desventajas: "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
Desventajas: "Seat backs recline violently and require help from behind to put upright. Cabin crew was less than interested in passenger service . Seat space was less than proper."
Desventajas: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Ventajas: "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
Ventajas: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Desventajas: "Didn’t make this connecting flight from Dallas"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "The crew was very friendly and attentive."
Ventajas: "It was a good flight overall."
Desventajas: "Baggage arrived late."
Ventajas: "Crew was very courteous and understanding , helping us in best manners."
Desventajas: "The food you can tell is heavily processed"
Ventajas: "Wonderful staff and such a easy quick feeling flight"
Desventajas: "The food had no vegetarian options"
Ventajas: "Crew member Alex in the Economy main cabin was wonderful. He tried to memorise as many passenger names as he could as they boarded, and clearly has an amazing capacity to do so. His attitude -- that doing this is worthwhile -- is unusual and highly commendable. He immediately put people at ease. He was attentive, helpful, and very pleasant to all passengers throughout the very long journey. He was a remarkable crew member, turning a journey I had dreaded into one that was memorable."
Ventajas: "Everything except the cabin temperature."
Desventajas: "Some cabins had no heat. Other cabins had no air conditioning. My cabin was sweltering, which made it difficult to sleep and to be anything other than uncomfortable on the 16 hour flight."
Ventajas: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Ventajas: "Staff was very helpful and everything moved quickly and on time!"
Desventajas: "The arm rest next to mine would not stay in the upright position. That is the biggest problem I had."
Ventajas: "Service! Dinner was good, breakfast was a bit more hit and miss. Plane is quieter than most."
Desventajas: "Seats were like rocks. Business class, lay flat beds - even with the padded "sheet" they provide are abysmal. So much so that I cannot recommend the airline and will not fly them again."
Desventajas: "They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it."
Ventajas: "Friendly Service and free drinks"
Desventajas: "Long flight"
Ventajas: "The 787 Premium economy"
Ventajas: "Excellent flight on all counts. The staff was extremely responsive to the passengers' needs. The food was marvelous. The entertainment excellent."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "They had free wifi!"
Ventajas: "We were very needy due to being a large group with elderly passenger. The staff were very patient, tolerant and courteous with us"
Ventajas: "The movies"
Desventajas: "I booked through justfly and then that flight was cancelled and they put me on a United flight to SFO and changed my seating to a middle seat, when I had paid for a window seat. They would do anything to change it back or refund me my money."
Desventajas: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."
Ventajas: "Lots of room plane not full. LUCKY !!!! Crew helpful and pleasant"
Desventajas: "Took a while for me to figure out audio media system ??"
Ventajas: "Best I've flown in a while."
Desventajas: "No Upgrades available when they had empty sets in business class. ??? Not sure why.?"
Ventajas: "The crew was pleasant and helpful."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Good food great service nice and friendly staff"
Ventajas: "The space and comfort was excellent"
Desventajas: "Just wanted a few more snacks during the flight. Apart from that everything else was superb."
Ventajas: "Despite the fact that there was a nearly 9 hour delay in Sydney, Qantas handled it as best they could. I received three $15 meal vouchers to use in the airport. And, since I missed my connecting flight, Qantas booked a hotel for me, free shuttle service to the hotel from the airport and rebooked me on the earliest connecting flight. I was of course inconvenient for this to happen but it was handled well."
Ventajas: "I liked that they accommodated my dietary restrictions and that they supplied us with food for different parts of the flight."
Desventajas: "I didn't like that I was delayed in the beginning of the flight"
Ventajas: "Crew was amazing."
Desventajas: "Seats are cramped. Entertainment was slow, limited selection and didn't work in a bunch of our seats. Flight was delayed 3 almost 4 hours and threw off the sleeping plan for our kids. No explanation other than " we are running late" and no compensation."
Ventajas: "I loved being able to track my flight on board and the landing. That was very neat."