Ventajas: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Ventajas: "The crew was great. I experienced great hospitality."
Desventajas: "The quality of meal."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Excellent crew!"
Ventajas: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Desventajas: "Other than chairs being more comfortable nothing really"
Ventajas: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Ventajas: "There was lots of leg room. Crew was nice."
Desventajas: "One of our seats had a broken recliner button."
Ventajas: "Crews were great. They worked fast and helpful."
Ventajas: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Desventajas: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Ventajas: "Attentive and friendly service, good food, fairly spacious seat."
Ventajas: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Desventajas: "The food was not enough, we felt so hungry before arriving."
Ventajas: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Desventajas: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Desventajas: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Ventajas: "The cabin crew was great in services"
Desventajas: "Priority not thought"
Ventajas: "The crews' smile and politeness were excellent."
Desventajas: "The line was way long to check in at the Narita International Airport."
Ventajas: "Pleasant crew, good food. Standard flight as one would expect."
Ventajas: "Their service"
Ventajas: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Desventajas: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ventajas: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Ventajas: "Flight was ok"
Desventajas: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Desventajas: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Ventajas: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ventajas: "It was short."
Desventajas: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Ventajas: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Ventajas: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Ventajas: "Seats and service"
Desventajas: "No complaints"
Ventajas: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Desventajas: "The in seat entertainment was a bit clunky"
Ventajas: "Excellent, polite service, very comfortable seats."
Desventajas: "seat labeling not clear"
Ventajas: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Desventajas: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
Desventajas: "No opción de español"
Ventajas: "Great service"
Desventajas: "Film selection is ok."
Ventajas: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Ventajas: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Ventajas: "Great service and great food"
Desventajas: "No complaints from me"
Ventajas: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Desventajas: "I can't think of anything to not like. It was a short and easy flight."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "Could not fall asleep as the chair would not recline enough"
Ventajas: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Desventajas: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Ventajas: "Crew was outstanding Food and service was excellent"
Desventajas: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ventajas: "pleasant service. no surprises, delays , etc. thank you."
Desventajas: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Ventajas: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Desventajas: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Ventajas: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Desventajas: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ventajas: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Desventajas: "Everything was perfect"
Desventajas: "Good as expected"
Desventajas: "On this day, I’m well please."
Ventajas: "Fast travel"
Desventajas: "Customer service"
Desventajas: "Crew at boarding and on flight were not kind. Very disappointing"
Ventajas: "Comfortable seats."
Ventajas: "They are all very friendly"
Ventajas: "Amazing crew and food; clean lavatories throughout the flight"
Desventajas: "Need more elbow space; 10 seats across in the economy section really soured the experience"
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Desventajas: "First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip."
Desventajas: "Better foods and drinks"
Desventajas: "Everything was great"
Ventajas: "Seat from taipei to jakarta is roomy & comfortable"
Desventajas: "The seat from taipei to seattle should be roomier as it relates to longer flight time duration"
Ventajas: "Late night flight, crew was good and timely"
Desventajas: "I got sick from the spaghetti dinner served 2 hrs before landing."
Desventajas: "Fair enough"
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Desventajas: "I don’t need 3 meals. I need rest. I’d rather we turn out the lights"
Desventajas: "Same as above"
Desventajas: "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
Desventajas: "I don’t understand why flights don’t board from the back to the front. People at the back have to get past the ones in front still in the aisles to get to their seats."
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "Crew friendliness, comfortable seat"
Desventajas: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Desventajas: "Food was not really appetizing."
Ventajas: "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."
Ventajas: "Fast and friendly service of the flight crew, The captain keeping us informated of turbulents and flight arrival time."
Desventajas: "Hard to sleep on international flights , especially when they last more then 8 hrs. I like that they are early morning flights . Not sure how to battle jet lag after a long flight. If Eva air could make a video / on board flight video on how to battle jet lag ."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Desventajas: "It was a long 9.5 hrs flight! Economy class is okay! Nothing wrong w the airline, its just not comfortable to sit for almost 10 hrs long!"
Ventajas: "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
Desventajas: "Didn’t like PA system: poor quality and pronunciation of English."
Ventajas: "On time departure Attentive crew Good food"
Ventajas: "The flight was good, quiet and smooth and we had a lot of legroom on the way to Seattle."
Desventajas: "The serve food was not that great. I wish that they have more options to choose from."
Ventajas: "Good food. Lots of movie selections. I like the amenities in the bathroom."
Desventajas: "Less space. No socket to charge phone."
Ventajas: "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
Desventajas: "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."
Ventajas: "Same as above."
Desventajas: "Same as above, but there were not a lot of open seats, so we were moved to the bulkhead."
Ventajas: "economy plus was well worth the extra money"
Ventajas: "Nothing. I find it ridiculous because I find a good deal on a flight I don't get credit for any of the miles!! I fly to Thailand 3-4 times a year and all I want is to get good service and when I have a three hour layover in Taipei to b able to go to the gold card lounge and relax!!"
Ventajas: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Desventajas: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Ventajas: "same as previous flight"
Desventajas: "same as previous flight"
Ventajas: "I became very light-headed during flight and received excellent and compassionate care. Wonderful crew."
Desventajas: "The food is fine but not great"
Ventajas: "No issues with boarding Departed and landed on time Nice blankets"
Desventajas: "Food was not good TV/movie options seemed limited Hot tea was very bitter"
Ventajas: "The stewardesses were outstanding and really seemed to care how we were treated. Fantastic"
Desventajas: "the entertainment from the flight from Taiwan to the Philippines was unsatisfactory in every conceivable way . No choices, no quality and the same for everyone."
Ventajas: "Personalized attention"
Ventajas: "They didn't feed me after 12 hours of flight from Taiwan to Seattle."
Desventajas: "Nothing to like about Alaska airlines."
Ventajas: "This was a two-level plane and I was given a seat on the second floor. The second floor was quieter and I had a lot of leg room which made the long flight very comfortable."
Desventajas: "The flight was delayed approximately 2.5 hours. We boarded the flight and then sat in the plane as repairs were being made. The problem was "water leakage" and the restrooms were being worked on. Many people still used the restrooms while they were under maintenance. I'm unsure if that is what slowed down the repairing process, but if the plane was being repaired, I would rather not sit on the plane during the 2+ hour process."
Pude hacer un upgrade a ultima hora que hizo de mi viaje muy agradable. El programa ICE de entretenimiento es muy bueno. La comida y los licores y vinos excelentes.
La actitud del staff muy buena en los tableros así como en el mismo vuelo. Los asientos son muy chicos para un vuelo tan largo en turista, el control no funcionaban los botones del volumen y la pantalla tarda en reaccionar. Podría mejorarse la búsqueda en el entretenimiento a bordo con filtros por idioma urdiendo seleccionar varios. Por último el baño perdía líquidos por la zona inferior.
Ventajas: "El servicio de principio a fin de Emirates ,pasaron por mi al hotel con un auto privado"
Desventajas: "El mejor vuelo en mi vida....muy recomendable"
Desventajas: "La conexión en Dubái"
Desventajas: "Deberían entrar después de la primera clase las personas de segunda clase pero primero los que están más atrás en el avión"
Ventajas: "The very dirty bathrooms"
Ventajas: "Todo, gracias"
Ventajas: "Not friendily"
Desventajas: "The airplain"
Desventajas: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Ventajas: "I am so glad to choose you guys thank you for everything"
Ventajas: "Good tripulation service."
Desventajas: "My seat has the table broken, so I had to hold with my legs, and the USB connector was broken, I couldn't connect my pendrive."
Ventajas: "The crew good except one man i guess from India"
Desventajas: "The food was not good at all"
Ventajas: "Su llega a tiempo"
Desventajas: "Que hablen el idioma español o lo básico"
Ventajas: "Muy buena comida. Y la tripulación muy amable."
Ventajas: "El vuelo fue muy puntual, el viaje tranquilo."
Desventajas: "El Boeing 777 se queda pequeño para lo largo del viajes"
Ventajas: "La comidas del avión"
Ventajas: "Todo super bien"
Desventajas: "Nada. Todo estuvo bien"
Ventajas: "Las camaras del avion"
Desventajas: "La comida, no fue suficiente para todos los pasajeros la eleccion"
Ventajas: "La atención y tripulación"
Desventajas: "Como anda el tactil de la pantalla"
Desventajas: "The Crew could be more friendly"
Desventajas: "Comodidad, excelente comida, excelente entrenamiento y el personal muy profesional y servicial."
Desventajas: "No tengo quejas, hasta ahora para mi la mejor aerolínea!"
Ventajas: "Great crew, especially Emma from the US and Amanda from Canada."
Ventajas: "Todo el servicio en cabina es excelente!"
Desventajas: "Son demasiado estrictos con el equipaje, lleve el equipaje con los estándares que ellos requieren pero aún así me hicieron sacar cosas de la maleta y ponerlas en una bolsa para entonces llevar el mismo peso pero en dos partes, pase un momento desagradable."
Ventajas: "El sevicio en general"
Ventajas: "Llegó a horario"
Desventajas: "Desorden en el embarque"
Ventajas: "Cortesia de hotel nota muy buena desayuno exelente"
Desventajas: "La comida y el vino NO estan al nivel de esta gran linea aerea"
Ventajas: "Comfortable seats, good entertainment and nice crew. The flight was good so I could sleep from time to time."
Desventajas: "The flight was supposed to have one stop in Dubai. But the return route was changed so we had 2 stops, one in Dubai and another one in New York with long hours until the next connection. I arrived in Seattle a day later which made me lose a working day."
Ventajas: "Es mi primera vez con Emirates Airlines, y debo decir que hasta ahora (al menos para mí), es la mejor compañía con la que volado. Todo sensacional y a muy buen precio."
Ventajas: "I love the meal"
Desventajas: "Some crew member is bad customer service they're not pay attention on you."
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "De las mejores compañías la recomiendo 100x100"
Desventajas: "Nada que decir"
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "Cómo siempre Emirates no falla"
Desventajas: "Nada que destacar"
Ventajas: "Personal excelente; simpático, servicial, educado y muy profesional"
Desventajas: "El business de Emirates es excelente, el mejor en el que he viajado y los A380 son otro mundo de comfort y placer"
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Desventajas: "Avión mas viejo Se acabó la comida que quería"
Ventajas: "Comida Entretenimiento a bordo"
Ventajas: "El personal de a bordo es muy amable e intenta satisfacer todas las necesidades. El espacio entre asientos de clase economica es muy bueno"
Desventajas: "Por ser tan amables. En lugar de servir a todos. Cualquiera que pedía algo era atendido antes que aquellos que no habían recibido vomida aún por ejemplo."
Ventajas: "Salimos en hora y llegamos antes. Vuelo perfecto y personal correcto."
Desventajas: "Vuelo norcturno, de 21:40 a 7:15.... Podría decir q lo único malo es q no dormí nada y siempre duermo en los vuelos... pero es algo q no se le puede achacar al vuelo en sí."
Ventajas: "Los sillones son comodos, la atencion, la comida , el avion era barbaro, ni se sentia cuando aterrizaba"
Desventajas: "Que me sacaran los auriculares antes de llegar y no pude terminar de ver lapelicula..un detalle"
Desventajas: "The crew were so friendly"
Ventajas: "El vuelo fue tranquilo con un trato correcto."
Desventajas: "La verdad me ha parecido del montón. La primera vez en mi vida que no me dan un kit para dormir en un vuelo nocturno, a excepción de alguna lowcost. La comida regular."
Ventajas: "No se, esperaba mas de una compañia con tan buenas criticas, el trato correcto sin mas."
Desventajas: "La comida era mediocre, desde luego peor que otras compañias sin tantas criticas excelentes. Los asientos normales y el entretenimiento muy bueno en ingles, pero poca variedad en español."
Desventajas: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Appreciate that the Desk attendant tried to sit our family together but couldn’t since it was a full flight. Also appreciated the vouchers handed out when flight was delayed 2 hours in Incheon."
Ventajas: "Clean plane, good cabin crew, and it was nice being offered a meal while only on a 2-hour flight,"
Desventajas: "Compared to other airlines the entertainment is not as good, and the tv screens are quite dated."
Desventajas: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Ventajas: "Seat comfort and service"
Desventajas: "Cabin temp too warm; mediocre headphones (bro f your own)"
Desventajas: "Flight was an hour late departing"
Desventajas: "Rude flight attendant. Disgusting!"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "The service was hood"
Ventajas: "The crew was very good."
Desventajas: "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
Desventajas: "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
Ventajas: "Friendly staff."
Desventajas: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."
Ventajas: "All staff were very nice and kind. Best experience!"
Ventajas: "Their customer service and food"
Desventajas: "Very limited selection that repeats over both segments"
Ventajas: "We had a four hour layover in Seoul and there are free tours from the airport. Most were at the wrong time and too long, but we were able to go to a nearby casino and given a welcome package that helped kill a couple hours."
Desventajas: "It took an hour to get our luggage in Seattle. Too long!"
Ventajas: "We were able to check in and board the plane on time. Im fully satisfied."
Desventajas: "The food isnt good."
Desventajas: "No enough fruit to eat."
Desventajas: "The delay"
Ventajas: "Nice and very good excellent"
Ventajas: "Asiana es lo mejor"
Ventajas: "comfortable and simple, friendly staff and no hassles"
Desventajas: "options on food and drinks limited movies to select limited options and nothing exciting for my taste"
Ventajas: "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
Desventajas: "Sat on the plane for over 1 hour waiting for connecting flight."
Desventajas: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
Desventajas: "Smalll old fuzzy tv with no options"
Desventajas: "Disorganized boarding. Seats need new foam."
Ventajas: "Very good service."
Desventajas: "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
Desventajas: "nothing special. delayed."
Ventajas: "the seats were spacious considering it was economy."
Desventajas: "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."
Ventajas: "Entertainment and courteous crew"
Desventajas: "Food was OK not the best. Seats were very uncomfortable."
Ventajas: "The leg room is very spacious and the staff are very friendly."
Ventajas: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Desventajas: "The plane got hot half-way through the flight."
Ventajas: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Desventajas: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Ventajas: "Everything nice service"
Ventajas: "The staff are nice and friendly and courteous. Food is pretty good too."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The service was excellent."
Desventajas: "Nothing I didn't like about the airline"
Ventajas: "I got randomly upgraded. That was my first time flying business. It was pretty lovely. Lots of room, highly attentive staff that calls you by name."
Desventajas: "I guess the buttons that controlled the seat were confusing but I can live with that."
Ventajas: "Good food, polite crew, efficient and flexible with baggage."
Desventajas: "All of our 4 Asiana flights left late and arrived late, making us miss one connection on the way to Japan. We luckily allowed a lot of extra time going home because our flight was more than an hour late again."
Ventajas: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Desventajas: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
Ventajas: "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
Desventajas: "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."
Ventajas: "Flight is on time. Crew were great and love that they offer free tour when you have long lay over."
Ventajas: "Staff was friendly"
Desventajas: "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"
Ventajas: "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
Desventajas: "Too long line for baggage check-in after having done self check in."
Ventajas: "Flight quality was good"
Desventajas: "The return flight had delays."
Ventajas: "Excellent customer service"
Ventajas: "flights both ways were on time."
Desventajas: "Had to pick up our own wheel chair at baggage claim instead of at the gate."
Desventajas: "inflight wifi should be provided."
Desventajas: "Upgrade entertainment"
Ventajas: "Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!"
Ventajas: "Free entertainment and food!"
Desventajas: "More space"
Ventajas: "The entire trip was amazing"
Ventajas: "Entire experience was perfect"
Ventajas: "Free flight with my sky miles!"
Desventajas: "One tall black stewardess was rude. Cost money to watch movies so looked at lots of previews for free. Sandwich chicken salad not the best. Had to walk “mile” to get to my gate."
Desventajas: "The departure gate changed but no one told us. The departures hall where the original gate was had only one digital screen on the other side of the room with departure info. If sitting still didn't make me restless, we would've missed our flight!"
Ventajas: "The crew were all very friendly as well as the operations agents who boarded the airplane. Excellent people."
Desventajas: "I wish I would’ve known how cramped the seats were then I would’ve upgraded to extra legroom. Also, when I reclined my seat, it would not stay in the reclining position so it kept pushing me forward into the unreclined position. Not the most comfortable."
Ventajas: "Great seats"
Desventajas: "Worst airplane food EVER!"
Desventajas: "Crying babies on both flights coming and going. Certainly not the airlines fault but took away from what could have been an enjoyable flight. Had to wait forever at SeaTac for my golf clubs to come out!"
Ventajas: "The crew and service were excellent."
Desventajas: "There needs to be WiFi entertainment options when you bring your own device. Also, there were very few options for food choices for people with allergy concerns."
Ventajas: "Crew great, on time , good flight."
Desventajas: "the headphone jack worked on outbound flight but not on the return flight, different sized hole."
Ventajas: "A few of the flight attendants were friendly. Water was cold."
Desventajas: "The food, sandwiches specifically, were absolutely horrendously disgusting. This was the first flight I’ve been on with excessive advertising, and the TVs couldn’t be shut off or dimmed when this was occurring. We used to love this airline but tonight’s flight them down there with every other bottom feeder airline."
Ventajas: "Served a meal and lots of drink services which was great! Really friendly attendants."
Desventajas: "Didn't like that you have to buy the movies on the plane."
Ventajas: "The complimentary sandwich and chips were appreciated."
Desventajas: "To get earphones, blankets, play video games and view movies all required purchase."
Ventajas: "I had leg room on this flight - amazing. Maybe I just got lucky!"
Desventajas: "I can't understand why airlines don't board the back of the plane first after first class, babes and disabled of course. Too much time wasted standing in the aisles waiting for folk up front to stow in the overheads."
Desventajas: "One and a half hours late departure missed last of the nite airporter connection. Had to rent car."
Desventajas: "Reserved seats at booking and when checking in we had to pay more to get assigned seats. Big rip off!"
Ventajas: "The food was good and landing was great"
Desventajas: "Flight attendant who was working my aisle seemed very agitated and frustrated the whole time. Very short w the passengers."
Ventajas: "Appreciated friendly crew and meal service."
Desventajas: "Unfortunately only one meal offering which was meat and Ham vegetarian."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Soggy and sy8cky samdwich"
Desventajas: "Movies werent complimentary"
Desventajas: "On our flight from SEA to HNL, we got free entertainment which was awesome! However on our return flight, all of the movies (mind you - the exact same movies we had gotten for free on our flight over) were now all $7.99 each. I think it's very disappointing to charge for the movies, and not only thy, but $8 is very excessive in my opinion. Had it been 2.99 maybe I would have considered, but $8 is outrageous. Very disappointing."
Ventajas: "Hawaiian Airlines and the Airbus aircraft that they used for flying between Seattle and Maui were excellent the staff was wonderful and the plane was clean and very comfortable thank you"
Desventajas: "Boarding was a little unorganized"
Ventajas: "The airline provided food and even a complimentary alcoholic drink."
Desventajas: "No movies onboard, well, not free. The airport is weird, we had to walk and take different paths to get to our gate."
Ventajas: "I liked the on-board entertainment and superb services."
Desventajas: "No major comments against the airline because the boarding process is not efficient due to passengers not listening to the flight clerks."
Desventajas: "Flight delayed"
Ventajas: "Free rum punch"
Desventajas: "Food option is lousy - instead of sandwiches, just give me some fruit or vegetables or hard boiled eggs. And the entertainment options are mostly paid - terrible for kids. We had children screaming on the whole flight and this might have been helped if you offered free kids selections on the entertainment. Even Delta and Alaska offer free entertainment. And I was surprised there was no Wifi either."
Ventajas: "Crew was friendly."
Desventajas: "We had to wait an exuberant amount of time at the terminal before boarding. Then we found our seats and were in the only section of the plane with young kids (approximately 6) of them. If there is a designated kid area it should be advertised so others aren’t disturbed on their flight. The seats were cramped and the entertainment center kept freezing and/or shutting off."
Ventajas: "complementary drink and meal service"
Desventajas: "The rude ground crew member named Sabrina. She forced me to remove my TSA approved lock, and could not state what constituted a TSA approved lock. In the 10+ years I've traveled with this lock no one had an issue...until Sabrina came along and forced me to leave my belongings vulnerable to theft."
Ventajas: "I was traveling with my two boys, crew was so nice, helping us baggage and smiles."
Desventajas: "Seats were a bit uncomfortable."
Ventajas: "From the agents to the flight crew and even the Captain , everybody was friendly and attentive. The dinner was just the right size and was very tasty."
Ventajas: "Staff was nice and friendly."
Desventajas: "The food has gotten so bad on this airline. Portions are child size and the food is uneatable. Both flights! My flight to Maui I got stuck two feet from the bathroom door! Had to smell that for 6 hours and get elbowed and bumped every 2 minutes of the flight. It was horrible. Hawaiian has always been my favorite airline I’m pretty disappointed"
Ventajas: "Everything was great except boarding in OGG."
Desventajas: "Upon arrival to check in things were disorganized. Something seemed broken and what was put in place was poorly planned. When I asked for help person manning the bagging kiosk was short and rude with me and the couple next to me. This was for the 3p flt out of OGG to SEATAC on 10/21/17."
Desventajas: "There was a 2.5 hour flight delay and I wasn't noftified in advance of the delay. I would have had more time on the island had someone sent a text to my listed phone number! Some on the plane were notified but it was hit/miss of who was or was not notified."
Ventajas: "Everything was just "ok"."
Desventajas: "When we finally arrived at the gate, and I say "finally" because HNL is such a terrible airport in general (took us over an hour to get our luggage in order to clear customs and get it back on the flight home, HA's business lounge is in a totally separate terminal from where our gate was and the little "wiki-wiki" bus that takes you from one terminal to the other was slower than walking, so we walked) there was no separate boarding line for First Class. When you've splurged on 1st class for a special occasion (25th anniversary in our case) you kind of expect all the little things (like priority boarding) to be in place."
Ventajas: "The landing was the smoothest I’ve had in a long time and the captain apologized for delays and was very informative"
Desventajas: "No free entertainment choices and the usb was not able to charge my iPad. Crew seemed a bit annoyed when helping customers in the economy cabin and were not as friendly as other crew members."
Ventajas: "Nice selection of movies, touchscreen and USB port were fairly new"
Ventajas: "No A/C while on the ground and it got very very hot waiting to take off. Then no entertainment or power supple for the entire flight. I had heard many good things about this airline before, but NONE were fulfilled. Won't fly again or recommend. They could have at least offered so compensation or at least a couple of drinks."
Desventajas: "I did not like having to pay for movies after I paid $80 for extra Comfort seat"
Ventajas: "When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI."
Desventajas: "We were very disappointed that there wasn't a complimentary in-flight movie during our 6-hour flight."
Ventajas: "Crew was nice. Boarding was good. They supplied a meal and it was a very smooth uneventful flight."
Desventajas: "Cabin was cold but if you wanted a blanket you had to buy one. Seat in front of us was broke and delayed the flight while they tried to fix it (they did not)."
Ventajas: "Delayed flight. Pilots were great about giving information to passengers. Attendants were wonderful."
Desventajas: "We have never had a long flight without any movie choices or other entertainment for the entire trip. It is not ok to have such a void in offerings for passengers for such a long flight. We will never fly Hawaii again because of this. Seems like this airline has gotten carried away with cost cutting. Sorry to say, I will be sharing this disappointment with friends. We have never flown with this carrier before, but we expected better."
Ventajas: "The crew was great in helping us try to make our connecting flight after we realized we might miss it. They helped us tag our gate-checked stroller (which we had to ditch) and let us off the plane first. And the pilot notified the ground crew at our connecting flight too. Thank you, we made the flight!"
Desventajas: "The 1 hr delay in OGG caused us to nearly miss our connecting flight in SEA."
Desventajas: "The Honolulu airport is difficult to navigate, very confusing, and crowded (not your fault, I know, but airlines should demand more from the airport administration). The entertainment options under "complimentary" all required a payment, even the ones I watched for free on the first leg of the flight from Tokyo."
Ventajas: "Nice to have a meal. The mai tai was great! Charging for movies is not appreciated though."
Desventajas: "Flight was delayed almost 5 hrs at end and touchdown at around 2 am Christmas day. The problem was no one from the airline seem to know or not willing to tell what was going on. It was Christmas Eve, so people naturally was upset not knowing the outcome."
Desventajas: "It would be fantastic if Hawaiian didn't push in-flight purchases and credit card offers so much. Being a captive audience means your passengers can't tune out the imposition. It is disrespectful and pushy! Very annoying."