Desventajas: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Ventajas: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Desventajas: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Ventajas: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Desventajas: "Seats get very uncomfortable over time. More leg room."
Ventajas: "Crew was great and economy seats have above average legroom."
Desventajas: "Bathrooms could have been cleaned up a bit."
Ventajas: "Service is the best"
Desventajas: "Mileage is the worst"
Ventajas: "Service, entertainment, and seats are all great."
Desventajas: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Ventajas: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Desventajas: "More frequent stops for water or drinks or at least larger cups. ."
Ventajas: "The food is great! The plane is clean. The crew is super nice."
Desventajas: "The seats are uncomfortable, as with any seats in coach with other airlines."
Ventajas: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Desventajas: "As with other airlines, flying coach is uncomfortable."
Ventajas: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Desventajas: "Plane feels dated. A title tired."
Ventajas: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Ventajas: "Good food. Good communication."
Desventajas: "More water."
Ventajas: "The crew was amazing and accommodating as we had an infant."
Desventajas: "Entertainment was subpar."
Ventajas: "excellent service - good food"
Desventajas: "aircraft a bit outdated"
Ventajas: "Good service, 6 hour flight with 2 free meal!"
Ventajas: "The service is always way better than American flying"
Ventajas: "Service and food was good."
Ventajas: "great service. my kids loved the special treatment!"
Desventajas: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Desventajas: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Ventajas: "Everything was on time, the food was great, and the service excellent."
Desventajas: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Desventajas: "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
Ventajas: "Food staff and entertainment are generally top notch"
Desventajas: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Ventajas: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Desventajas: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Ventajas: "Flight attendants are pretty and nice."
Ventajas: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ventajas: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Ventajas: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Desventajas: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Ventajas: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Desventajas: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Ventajas: "Great flight crew, speedy and efficient departure procedure"
Ventajas: "The blankets are nice and soft. Crew is really friendly and accommodating."
Desventajas: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Ventajas: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Ventajas: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Ventajas: "Friendly staff"
Ventajas: "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
Ventajas: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Desventajas: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Desventajas: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ventajas: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Desventajas: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Ventajas: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Ventajas: "It was very good and I am exciting to get back with Korean air too!"
Ventajas: "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
Desventajas: "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
Ventajas: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Desventajas: "I had to wake up so person behind me could eat."
Desventajas: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Ventajas: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Desventajas: "There wasn't anything that I didn't like."
Ventajas: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Desventajas: "Slight delay in departure"
Ventajas: "Comfortable seats, good meals"
Desventajas: "Can't book seat ahead of check in."
Ventajas: "Great service overall . Crew was very nice."
Desventajas: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Great seat, cabin crew was fine."
Desventajas: "Too much confusion trying to just find a shower in the lounge"
Ventajas: "The crew was organized and efficient."
Desventajas: "Entertainment: movie choices were limited."
Desventajas: "Seat cushion could use more cushioning. Larger portions of drinks served"
Ventajas: "The crew always smiles and very accomodating."
Desventajas: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Ventajas: "Seating and service"
Desventajas: "Flight to Haneda airport not Narita"
Ventajas: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "they assisted my aunt very well all through out her flight"
Ventajas: "Crew was courteous. Flight in general was uneventful which is a good thing."
Desventajas: "Nothing to criticize. Flight experience was good but not exordinary."
Ventajas: "Spacious leg room"
Desventajas: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Ventajas: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Ventajas: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Desventajas: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Ventajas: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ventajas: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Ventajas: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Ventajas: "Wonderful crew!"
Ventajas: "Able to accommodate many dietary requirements and friendly crew"
Ventajas: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Ventajas: "Flight was half full so was able to take aisle seat."
Desventajas: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ventajas: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Desventajas: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Ventajas: "Everything. Was just outstanding."
Desventajas: "No complaints"
Ventajas: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Ventajas: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Desventajas: "No online check in"
Ventajas: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Ventajas: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Ventajas: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Desventajas: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ventajas: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Desventajas: "flight delays"
Ventajas: "Entertainment was good"
Desventajas: "Seats were uncomfortable, food was terrible"
Desventajas: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Ventajas: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Ventajas: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Desventajas: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Desventajas: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Ventajas: "I like everything about my flight"
Desventajas: "There was nothing to dislike"
Ventajas: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Desventajas: "Can't think of anything, really."
Ventajas: "Nothing really special."
Desventajas: "They love the PA system. They want to make announcements in multiple languages all the time."
Ventajas: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ventajas: "The crew and service."
Desventajas: "No entertainment. No snack either."
Ventajas: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Desventajas: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ventajas: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Desventajas: "seats need a bit more padding"
Ventajas: "Attendants were very supportive. Food was very good."
Desventajas: "Restroom smelled bad"
Ventajas: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Desventajas: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Ventajas: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Desventajas: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Desventajas: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Desventajas: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Ventajas: "The service was excellent"
Ventajas: "Overall, the staff was amazing, so as the food and cleanliness"
Desventajas: "The space between the seats in economic seat"
Desventajas: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ventajas: "Yes and yes"
Desventajas: "Not sure because I have never had a better experience."
Ventajas: "Service was excellent!"
Ventajas: "The service is exceptional!"
Ventajas: "Good air line. Threat you well, enough food very good service."
Ventajas: "The lunch and dinner menu was excellent"
Desventajas: "more bathrooms."
Desventajas: "the food was mediocre at best - had to ask for water couple of times"
Ventajas: "Boarding was good and the flight time was shorter than expected."
Desventajas: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Desventajas: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ventajas: "Most everything"
Desventajas: "Crying babies made it tough to sleep the whole flight"
Desventajas: "Cabin temperature was really hot."
Ventajas: "All the crews were friendly and helpful!"
Desventajas: "I wanted to watch Hindi movies with subtitles..."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "The service and the flight to and from Narita Airport."
Ventajas: "Superb service throughout from check in to on flight."
Desventajas: "Seat on outbound had a slight issue."
Ventajas: "Comfy chairs and good food on Singapore Airlines."
Desventajas: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ventajas: "The friendliness of the staff, the food and overall the experience."
Desventajas: "That our bags weren't check in all the way to SEA"
Ventajas: "The food is good. The service is excellent, always smiling and attentive."
Desventajas: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Ventajas: "The crew was very kind and helpful."
Desventajas: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ventajas: "Crew was very pleasant!"
Desventajas: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ventajas: "The seat comes with foot rest attached to the front seat."
Desventajas: "I asked for decaf coffee and the attendant totally forgot about my request."
Ventajas: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Ventajas: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Ventajas: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ventajas: "Great service, great experience."
Desventajas: "I liked it all."
Desventajas: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Desventajas: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Great entertainment, good service, clean plane."
Desventajas: "The lasagna was pretty dry and meh."
Ventajas: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Ventajas: "loved the hot towels and the entertainment provided"
Ventajas: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Desventajas: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Ventajas: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Desventajas: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Ventajas: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Ventajas: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Ventajas: "Crew and staff were great and accommodating."
Ventajas: "The crew was amazing!!"
Ventajas: "every thing was ex best flight I have ever went on. I would rec your services to anyone."
Ventajas: "The crew was attentive, hard working and pleasant."
Desventajas: "Like most airlinesuccessful the space was cramped."
Ventajas: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Desventajas: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."
Ventajas: "Punctual, attention to detail. Top notch service."
Desventajas: "Fed us too much and quick. Causing half of the food on my tray go to waste."
Ventajas: "First time to travel with Singapore Airlines and we were impressed with the overall service for economy class. Food was good, entertainment package offered multiple options. Flight attendants very helpful."
Ventajas: "The service, as always, is excellent on Singapore Airlines. The cabin crew could not be more attentive to passenger needs!"
Desventajas: "This flight was an Airbus and it is certainly much smaller and more cramped than a Boeing 777. I am only five feet twou inches and trim, but even for me the discomfort factor was very high. That is not the fault of the crew, of course!"
Desventajas: "Preferential treatment by crew, some passengers favored over others, loud conversations between crew and passengers."
Los asientos son un poco estrechos
Ventajas: "It didn't crash."
Desventajas: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Desventajas: "I think Chinese people just don’t like Americans."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Great food, nice crew."
Ventajas: "The. Crews are amazing. Nice/comfy flight."
Desventajas: "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
Ventajas: "Crew was amazing"
Desventajas: "They lost my luggage"
Ventajas: "I liked that I was able to get back home."
Desventajas: "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
Ventajas: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Ventajas: "Great airline , seat was spacing was wider then American airlines"
Ventajas: "Crews are amazing"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "The new aircraft A380 was so comfortable."
Desventajas: "Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service."
Ventajas: "Over all everything was great except for the above complaint"
Desventajas: "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
Ventajas: "The food was excellent."
Desventajas: "The seat back wasn’t comfortable."
Ventajas: "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
Ventajas: "Food is good"
Desventajas: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Ventajas: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Desventajas: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Ventajas: "On time, In flight service"
Desventajas: "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
Ventajas: "On time arrival; professionalism."
Desventajas: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Ventajas: "Asiana es lo mejor"
Ventajas: "Great Staff from check-in, gate & flight crew"
Desventajas: "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
Ventajas: "Very speedy check-in. Great airport. Boarding was quick as well."
Desventajas: "Food was okay, but chicken was too greasy."
Ventajas: "They took care of my mom's heavy luggage and changed her to better seat."
Ventajas: "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
Desventajas: "Not being able to speak Korean. Good thing they understand English."
Desventajas: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Ventajas: "Great service"
Desventajas: "Dirty plane, floor and table were not cleaned"
Ventajas: "The friendliness of the flight crew was great. The leg room is better than other airlines."
Desventajas: "The lack of entertainment options on my second flight compared to my first one."
Desventajas: "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Ventajas: "The food was good, and the crew was friendly. Boarding was on time."
Desventajas: "No leg room, no in flight entertainment."
Ventajas: "Asiana airline service was great. Attendants were so kind and gentle."
Ventajas: "Flight attendants were awesome. Much better than US."
Ventajas: "The food is the best among all airlines."
Ventajas: "Very professional and attentive staff.... Probably the best airline I have every experienced"
Ventajas: "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
Ventajas: "Korean meal was great!"
Desventajas: "Outlets for charging phone would have been nice."
Desventajas: "Change Flight cost too much"
Ventajas: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Desventajas: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Ventajas: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Desventajas: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Ventajas: "Service was good."
Desventajas: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Ventajas: "Very limited choice of movies and the system is slow and out dated"
Ventajas: "The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets."
Desventajas: "Better would be to actually use the flight."
Ventajas: "Friendly crew, efficient."
Desventajas: "Check in with partner airline was super glitchy"
Desventajas: "Short flight great friendly service."
Ventajas: "layover time is short. Transfer gate is very convenient."
Desventajas: "Upgrade entertainment"
Ventajas: "Great service"
Ventajas: "Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!"
Desventajas: "Honestly, this was my first time flying with Hawaiian Airlines and I was very impressed with the overall professionalism and how thorough the staff was in making sure everyone had their seatbelts on when necessary. They were also very kind and friendly."
Desventajas: "Food, leg room!"
Ventajas: "Short island hop but still great staff is just HAPPY"
Desventajas: "Canceled flight, major next day flight detour!"
Ventajas: "Great service."
Ventajas: "Crew was friendly."
Desventajas: "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."
Ventajas: "Comfort plus in the front cabin is nice and quiet"
Desventajas: "Entertainment screen had problems."
Ventajas: "Great seats"
Desventajas: "Worst airplane food EVER!"
Ventajas: "The crew was very good and met all our needs."
Desventajas: "Free entertainment from LA to Honolulu."
Desventajas: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Desventajas: "Racially profiled by security guard..Never coming here again."
Ventajas: "Fantastic attendants, clean, overal A+"
Ventajas: "The staff on the flight was great."
Desventajas: "Screaming babies everywhere."
Desventajas: "I received more updates on delay, gate changes and expected departure time from Kayak by text messages than from the airline. There were regular gate area updates. Passengers were not given any 'make-up' benefits for the 6-hour delay, like access to pay movies or discounted pay for snacks. I don't favor free booze. Even the meal was crappy, not that the crew could change loaded meals. Passengers felt like the delay was not big deal to the airline and crew."
Desventajas: "Husband and I upgraded our seats, only to board and settle in and be asked that one of us leave the seat we paid for because they made an error and double booked one of the two seats."
Ventajas: "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Pleasant staff, lights were dimmed for rest cause of early flight and comfortable environment."
Ventajas: "The service was good"
Desventajas: "The plane maintenance for the video equipment seems to be lacking and the plane interior was dated."
Ventajas: "Good price, friendly crew, clean"
Desventajas: "Cabin was freezing cold, no blankets, food terrible, plane malfunction caused 1 hr delay; poor communication caused serious stress"
Ventajas: "Friendly service. Clean nice plane."
Desventajas: "The landing was harsh."
Desventajas: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Ventajas: "Nice seats, and staff and good food."
Desventajas: "Plane should be equipped with wifi."
Desventajas: "Why is there no complimentary food service on a 10 hour flight?! If I was flying internationally there would be two complimentary meals served."
Ventajas: "Nice selection of movies, touchscreen and USB port were fairly new"
Ventajas: "Blanket and pillow a nice touch"
Desventajas: "No dinner. And no free entertainment during the flight"
Ventajas: "The crew was friendly, and I appreciated the in-flight meal."
Ventajas: "The crew was nice and respectful. They seemed happy."
Desventajas: "No entertainment. Non. All I got to do is watch the plane rout. This was a long flight and you would think you can get a movie or something."
Ventajas: "That you fed us even if the quality was just fair."
Desventajas: "Cramped seating"
Ventajas: "The crew was very pleasant and very helpful getting us to our connecting flight to Kona since we arrived late, due to equipment problems leaving Sacramento. A free meal was a welcome surprise."
Desventajas: "Cancelled our flight, after that we didn't get our luggages ☹️ That's why we didn't take part of our trip to Polynesian Cultural Center, the flight was delayed 9 hours"
Desventajas: "You have the odacity to charge for entertainment on a trans-pacific flight. Your crew members did a poor job of redirecting the travelers-- they were constantly ignoring the seatbelt sign and were standing during landing."
Ventajas: "An average flight, OK on the basics but not much else."
Ventajas: "The crew, as on most of my Hawaiian flights were very pleasant and accommodating. The seating on their airlines are generally very comfortable and spacious."
Desventajas: "I had selected an aisle seat when I booked the flight and was moved to a center seat without my knowledge. When I made this known to the attendant, she left to check to see if they could move me, later returned to tell me that because I was already seated they couldn't move me, though I had made it known to her prior to taking my seat. Most Hawaiian flights have in flight movies and power ports, this particular flight had neither."
Desventajas: "Flight was delayed almost 5 hrs at end and touchdown at around 2 am Christmas day. The problem was no one from the airline seem to know or not willing to tell what was going on. It was Christmas Eve, so people naturally was upset not knowing the outcome."
Ventajas: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Desventajas: "So disappointed, angry, and sad."
Ventajas: "Loved the customer service all the way. All of the employees were very attentive and were genuinely interested in helping everyone."
Desventajas: "There's nothing I didn't like. I really liked everything."
Desventajas: "It would be fantastic if Hawaiian didn't push in-flight purchases and credit card offers so much. Being a captive audience means your passengers can't tune out the imposition. It is disrespectful and pushy! Very annoying."
Ventajas: "I like that we boarded on time and the flight left on time."
Ventajas: "The seats are better than anything I've experienced in the cattle car, which doesn't make them great, and the leg room was OK (I'm 6"). I was pleased to find out they included a meal for free, as I hadn't bought anything to eat for the 5 1/2 hr flight. Overall a better than average flight, and it was on time."
Ventajas: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Desventajas: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Ventajas: "Besides the poor food (but free!) and one grumpy stewardess, the flight was actually fantastic. One of the better flights I've had in a long time, and I fly a lot. Check in, boarding, and general smoothness of the flight was great in comparison to other domestic airlines. Will always fly Hawaiian if the prices stay affordable!"
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"