El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Great seat, cabin crew was fine."
Desventajas: "Too much confusion trying to just find a shower in the lounge"
Ventajas: "The crew always smiles and very accomodating."
Desventajas: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Ventajas: "Flight attendants are so courteous and professional!"
Desventajas: "Great flight!"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Crew was courteous. Flight in general was uneventful which is a good thing."
Desventajas: "Nothing to criticize. Flight experience was good but not exordinary."
Ventajas: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Ventajas: "The flight crew"
Desventajas: "More space"
Ventajas: "Spacious leg room"
Desventajas: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Ventajas: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Ventajas: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Ventajas: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ventajas: "Great service Timely departure and arrival. JAL is really punctual"
Ventajas: "Good space between seats. Cleanest of the restroom. Nice crew service"
Ventajas: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Desventajas: "BA flight with poorer screens and food than JAL"
Ventajas: "Service was exquisite."
Desventajas: "No complaints."
Ventajas: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Ventajas: "They give a lot of food and the 12 hour flight was comfortable"
Desventajas: "Limited selection for entertainment"
Ventajas: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Desventajas: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Ventajas: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ventajas: "Quick local Flight. Left and arrived on time."
Ventajas: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Ventajas: "The flight was smooth and the seating was comfortable."
Desventajas: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Ventajas: "The crew Service"
Ventajas: "Each seat had their own screens, and there was a small footrest available for each seat."
Desventajas: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Ventajas: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ventajas: "Everyone is polite, helpful, and the flight was quite pleasant."
Desventajas: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Ventajas: "Great service! Also, the food and beer that came with my flight was awesome."
Ventajas: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Ventajas: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Desventajas: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Ventajas: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Ventajas: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ventajas: "The airplane and all"
Desventajas: "A little bit in the sakura lounge"
Ventajas: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Desventajas: "Seats are too small for tall travelers."
Ventajas: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Ventajas: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Desventajas: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ventajas: "very friendly and very helpful from checkin in to departing"
Desventajas: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Ventajas: "The excellent service and courteous staff."
Desventajas: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Ventajas: "The Japanese flight attentants were excellent. Entertainment was excellent"
Desventajas: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Ventajas: "Best and consistent service."
Ventajas: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Ventajas: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Desventajas: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Ventajas: "Crew was courteous and helpful."
Desventajas: "Most seats have reclining problems. Very stiff and difficult to adjust."
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Desventajas: "First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip."
Ventajas: "Great crew and nice comfortable seats"
Ventajas: "Crews are excellent"
Desventajas: "More legroom"
Desventajas: "More leg room"
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Ventajas: "1. Kind and accommodating flight attendants 2. Had a good variety of choices for food & drinks 3. I was lucky enough to be on a roomy flight 4. Bathrooms were clean and smelled nice 5. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
Desventajas: "Cramped economy seats"
Ventajas: "Excellent staff!"
Ventajas: "Efficient crew. Safe flight."
Ventajas: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Desventajas: "The dining options were ok, not particularly wonderful, but overall pretty good."
Ventajas: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Desventajas: "For such a long flight, the seats were too small and not enough leg room."
Ventajas: "I was happy to be back on EVA after a bad experience on Thai Air."
Desventajas: "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."
Ventajas: "I am happy and satisfied with the service, thank you guys!"
Ventajas: "Good food, attentive staff,but entertainment need a little upgrade . Overall it was good"
Ventajas: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Desventajas: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Desventajas: "I was told to stop watching movies when we were descending. I was never asked to do that with other airlines. If it is due to safety issues, I would appreciate they informed us why we can’t watch the airline movies"
Desventajas: "Seat are too small and have no legs room"
Ventajas: "Crew was nice"
Desventajas: "Small seats."
Desventajas: "When they serve they skipped us couple of times. and they forgot to bring something that I asked."
Ventajas: "Short lay over"
Desventajas: "Seats at economy too cramped"
Ventajas: "Seat reasonably comfortable in Eco Plus"
Desventajas: "Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship."
Ventajas: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
Ventajas: "Staff was very helpful. They went above and beyond."
Desventajas: "Crew was not very nice. Always in a hurry. Customer service was not good"
Ventajas: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Desventajas: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Ventajas: "Overall everything was good. Feels home to fly with Eva."
Desventajas: "No preference for seniors"
Ventajas: "Very good. Staff is great"
Desventajas: "Need more water available throughout flight"
Ventajas: "Same as above"
Ventajas: "On the flight it was good over all.But the ground staff of EVA ruined it. She doesn't know the meaning of customer service."
Desventajas: "The SF airport luggage manager of EVA tried not to help write a report of my luggage damage for our insurance by saying definitively that the damage was made by TSA. She behaved not like customer service but police officer."
Ventajas: "Service and Food are good compare to other airlines."
Desventajas: "Lack of 70's & 80's chinese songs in music channel."
Ventajas: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Ventajas: "All in house setvices"
Ventajas: "Clean. On time. Efficient friendly service."
Desventajas: "Limited selection of films. Food was really bland. I expected much more from EVA. Disappointed. No in between meals snack offered. No comfort pouch offered (tooth brush, face mask, ear plugs, etc)."
Desventajas: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Desventajas: "We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight."
Ventajas: "Entertainment and arrived 1 hr early as scheduled."
Desventajas: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Ventajas: "Great experience flying with EVA, boarded late but still arrived on time, better food than other airlines though still airplane food, flight attendants very courteous and nice"
Desventajas: "For such a long international flight, I would suggest offering more water throughout flight as I've appreciated on other airlines"
Desventajas: "Just fine only 2 hrs overlay"
Ventajas: "Everything is good. Overall we had a better experience comparing KUL to TPE."
Ventajas: "Good on board entertainment. Helpful service. Easy flying experience."
Ventajas: "Great service! Modern planes with comfortable seats, great entertainment selection with your own personal display, and places to charge your mobile devices. I'd like more leg room because I'm tall, but their seats are WAY better than USA based carriers. Food is pretty good considering it's airline food. EVA is one of my top choices for SE Asia Travel."
Desventajas: "There was an hour delay before takeoff due to some maintenance issue. Otherwise, the overall experience was good."
Ventajas: "Flight was not booked out so I had even more room to lay out."
Desventajas: "Nothing i didnt like"
Desventajas: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Appreciate that the Desk attendant tried to sit our family together but couldn’t since it was a full flight. Also appreciated the vouchers handed out when flight was delayed 2 hours in Incheon."
Ventajas: "Clean plane, good cabin crew, and it was nice being offered a meal while only on a 2-hour flight,"
Desventajas: "Compared to other airlines the entertainment is not as good, and the tv screens are quite dated."
Desventajas: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Ventajas: "Crew members were as friendly and helpful as always"
Desventajas: "Being disabled doesn't always mean that you get on and as quickly as you would like. We were the first off in SeaTac, but the last to be taken to Passport control."
Ventajas: "Seat comfort and service"
Desventajas: "Cabin temp too warm; mediocre headphones (bro f your own)"
Desventajas: "Flight was an hour late departing"
Ventajas: "economy seats and overhead compartment roomier than most other airlines. food is good."
Desventajas: "low sodium/no added salt food option for people with heart disease."
Desventajas: "Rude flight attendant. Disgusting!"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "The service was hood"
Ventajas: "The crew was very good."
Desventajas: "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
Ventajas: "The food service, how nice the aircrew is."
Desventajas: "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
Ventajas: "Friendly staff."
Desventajas: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."
Ventajas: "Their customer service and food"
Desventajas: "Very limited selection that repeats over both segments"
Ventajas: "We had a four hour layover in Seoul and there are free tours from the airport. Most were at the wrong time and too long, but we were able to go to a nearby casino and given a welcome package that helped kill a couple hours."
Desventajas: "It took an hour to get our luggage in Seattle. Too long!"
Ventajas: "We were able to check in and board the plane on time. Im fully satisfied."
Desventajas: "The food isnt good."
Desventajas: "No enough fruit to eat."
Ventajas: "Loved the service and comfort, food was exceptional for an airline."
Desventajas: "Suggest a better selection of movies and tv shows."
Ventajas: "Great food!"
Ventajas: "Nice and very good excellent"
Ventajas: "Asiana es lo mejor"
Ventajas: "comfortable and simple, friendly staff and no hassles"
Desventajas: "options on food and drinks limited movies to select limited options and nothing exciting for my taste"
Desventajas: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
Desventajas: "Smalll old fuzzy tv with no options"
Desventajas: "Disorganized boarding. Seats need new foam."
Ventajas: "Very good service."
Desventajas: "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
Desventajas: "nothing special. delayed."
Ventajas: "the seats were spacious considering it was economy."
Desventajas: "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."
Ventajas: "Entertainment and courteous crew"
Desventajas: "Food was OK not the best. Seats were very uncomfortable."
Ventajas: "Really nice staff; somewhat hard to understand their English."
Desventajas: "Seats were not real comfortable. Korean food selections were good but the American selections, not so good."
Ventajas: "The leg room is very spacious and the staff are very friendly."
Ventajas: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Desventajas: "The plane got hot half-way through the flight."
Ventajas: "I ever eat like that delicious food in Air. Also bread and other small desert's was good. Just want to say Thank's"
Ventajas: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Desventajas: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Ventajas: "Everything nice service"
Ventajas: "The staff are nice and friendly and courteous. Food is pretty good too."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The service was excellent."
Desventajas: "Nothing I didn't like about the airline"
Ventajas: "I got randomly upgraded. That was my first time flying business. It was pretty lovely. Lots of room, highly attentive staff that calls you by name."
Desventajas: "I guess the buttons that controlled the seat were confusing but I can live with that."
Ventajas: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Desventajas: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
Ventajas: "Staff was friendly"
Desventajas: "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"
Ventajas: "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
Desventajas: "Too long line for baggage check-in after having done self check in."
Ventajas: "Flight quality was good"
Desventajas: "The return flight had delays."
Ventajas: "Excellent customer service"
Ventajas: "The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets."
Desventajas: "Better would be to actually use the flight."
Ventajas: "Crew was amazing"
Desventajas: "Seats were very uncomfortable for a long flight"
Desventajas: "Upgrade entertainment"
Ventajas: "Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!"
Ventajas: "Short flight."
Desventajas: "Boarding process was slow."
Ventajas: "I loved that they still have meal service, especially since the flight is soooooo long! The crew was very nice and attentive, and the seats were pretty comfortable."
Desventajas: "However, the food was meh. Whatever the noodle mushroom thing was... The noodles were over-cooked but the meal itself was just barely warmed. The sandwich later on was great, though, so I guess it's hit or miss. We also couldn't hear the crew's announcements at all. The sound system needs an update."
Ventajas: "Comfortable seats, good seat assignment"
Ventajas: "Extra leg room."
Desventajas: "Gate not available on arrival. Sat on tarmac for awhile."
Desventajas: "Felt bullied by Hawaiian Airline from beginning of the trip as they picked me as a subject for TSA to check me thoroughly in Tokyo then Honolulu, missed my flight as the result. Will definitely avoid Hawaiian Airlines at all costs"
Desventajas: "We were 1.5 hr delayed"
Ventajas: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Desventajas: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Ventajas: "Great seats"
Desventajas: "Worst airplane food EVER!"
Ventajas: "The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos."
Desventajas: "A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out."
Ventajas: "Great crew...helpful and friendly! They also provided a good meal, snack and complimentary wine for those of us in coach. No other domestic airline does that."
Desventajas: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Ventajas: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Desventajas: "The seats are too small. There was also no way to update the seat, to pay for a closer seat, nothing. The booking should have allowed me to do this."
Desventajas: "1) No wifi 2) movies cost $9 3) screens don't swing out to compensate for reclining of seat in front of you."
Ventajas: "Need more TSA inspector and more conveyor to keep the line going to all gates."
Ventajas: "Priority boarding."
Desventajas: "Yogurt and a piece of bread as a ‘meal’ on a 6 hour flight that ended with sitting on the tarmac for 45 min waiting for a gate?"
Ventajas: "I was able to charge my phone and the staff were very respectful and helpful."
Desventajas: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Desventajas: "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Efficient boarding, quick beverage service"
Desventajas: "It is not nice to sell a window seat that actually doesn't have a window (row 27)"
Ventajas: "Equipment was clean and comfortable. Flight crew was extremely pleasant and willing to work the cabin price was very competitive"
Desventajas: "Airport terminal inLihue needs upgrades and more seating."
Ventajas: "games on the monitor were fun to play. food was good and filled me up Attendants were all very nice ar the end of our flight, the attendant complimented my son and I for being very good passengers"
Ventajas: "No food for Vegetarians have to starve for six to 7 hours flight ( Two people-2 Travellers)"
Desventajas: "No vegetarian food"
Ventajas: "The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii."
Ventajas: "That there were movies to watch, even though not such great options"
Desventajas: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Ventajas: "free meal, comfort of seats"
Desventajas: "Not being able to pre-book my seat"
Ventajas: "Staff was friendly."
Desventajas: "Had to pay for basically all entertainment."
Ventajas: "Honolulu to San Fran left on time and arrived a little early. My hip had started to hurt so they gave me assistance and arranged for assistance to meet me at my final destination. I had roughly 1 1/2 hrs between my three flights and it all flowed like butter."
Desventajas: "No coffee when we woke up in San Fran, but once in the terminal I used one of the excellent concession stands. Perhaps a compromise could be serving the coffee that comes in 12oz cans. Ito- En? is the brand. Simple choice- comes with or without milk.Ice coffee is better than NO coffee."
Ventajas: "it got me there"
Desventajas: "paid entertainment, very little food"
Desventajas: "They destroyed us a new samsonite suitcase"
Ventajas: "Served food, on time departure and arrival"
Desventajas: "Entertainment expensive"
Ventajas: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Desventajas: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Ventajas: "Nice selection of movies, touchscreen and USB port were fairly new"
Ventajas: "Clean plane, good service"
Desventajas: "Only the coffee - too weak."
Ventajas: "Gate agents were very nice, I had very little time because of TSA being very slow. They helped me get to my flight with a few minutes to spare."
Desventajas: "There was not much of an option to adjust a cold draft near my seat."
Desventajas: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."
Desventajas: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."
Desventajas: "The fact that flight attendant just left food on my tray when I didn't ask for it. I get motion-sickness very easily, so I would like to avoid food if possible. Would appreciate more consideration towards that, like leaving a note instead of leaving the food without asking me first."
Ventajas: "It was a long 12h flight from NY to HI, I requested change of seat. They arranged it so so got one in empty row since I were by myself. Food is good too!"
Ventajas: "An average flight, OK on the basics but not much else."
Ventajas: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Desventajas: "Everything was great. Aircraft wasn't super updated but no problem!"
Ventajas: "Flight crew were very nice and accomodating! From moment i arrived at Sac international airport everyone was very friendly and helpful id definately go hawaiian again"
Desventajas: "Flight was delayed almost 5 hrs at end and touchdown at around 2 am Christmas day. The problem was no one from the airline seem to know or not willing to tell what was going on. It was Christmas Eve, so people naturally was upset not knowing the outcome."
Desventajas: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Desventajas: "It would be fantastic if Hawaiian didn't push in-flight purchases and credit card offers so much. Being a captive audience means your passengers can't tune out the imposition. It is disrespectful and pushy! Very annoying."
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Ventajas: "Everything was great ❣️"
Desventajas: "✨Nothing ✨"
Ventajas: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Desventajas: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
Desventajas: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Desventajas: "Distancia de asientos"
Ventajas: "The crew were very attentive and the pods are comfortable."
Desventajas: "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Ventajas: "Excellent crew"
Desventajas: "It was nice experience"
Ventajas: "Easy and quick boarding"
Desventajas: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."
Ventajas: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Ventajas: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Desventajas: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."
Desventajas: "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
Ventajas: "Again the food was excellent"
Desventajas: "Not enough operational toilets"
Ventajas: "Food was mediocre and passable."
Desventajas: "Rude behavior of Cathay Pacific Staff"
Ventajas: "Disciplined, timeliness."
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Ventajas: "The airline stewardess are nice Smile"
Desventajas: "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
Ventajas: "Inflight crew"
Desventajas: "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
Ventajas: "Except for one time service everything else is good"
Desventajas: "Staff forgot what I have asked for boarding could have been done using zones."
Desventajas: "No hay películas en español"
Ventajas: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Desventajas: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."
Ventajas: "I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight."
Desventajas: "Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly."
Ventajas: "Food is great!"
Desventajas: "Bathrooms are not as clean."
Ventajas: "Agent actually walked me to my connecting flight due to short turn around time which saved me from having to search the way by myself."
Ventajas: "Great food, great movie selection."
Desventajas: "Delay in serving wine for 12hr flight, then did not refill wine with dinner service. Also ran out of breakfast dim sum."
Ventajas: "Good service"
Desventajas: "Older plane"
Desventajas: "I requested special meal It wasn’t good and I got the food poison which make me sick."
Ventajas: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Desventajas: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."
Desventajas: "Food seemed old and crew was too busy"
Ventajas: "Need more movie selection on classic"
Desventajas: "Food was worse no snacks at all"
Ventajas: "Nice flight great service"
Desventajas: "I like everything"
Ventajas: "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
Ventajas: "I really appreciated the customer service and the level of quality Cathay provides."
Desventajas: "The vegetarian meals could improve."
Ventajas: "Entertainment Nice crew from Japan"
Desventajas: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Desventajas: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Ventajas: "Overall service was excellent"
Ventajas: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Desventajas: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."
Ventajas: "The attendants were fantastic!"
Desventajas: "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."
Ventajas: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Ventajas: "The food and crew attentiveness were excellent. Personal entertainment system that allowed me to also easily charge my mobile phone was great."
Desventajas: "There was no order to the economy class boarding process. All rows all seats board at one time."
Ventajas: "All around great value. Good food, nice staff, cabin pressure is better because the plane was newer."
Ventajas: "Comfortable economy seating, polite cabin attendants, and nice lunch!"
Ventajas: "It was disappointing . Crew was good."
Desventajas: "Entertainment system was not working. Food was below standard. Boarding was also late."
Ventajas: "Good service. Flight attendants are nice, food is not bad."
Desventajas: "The seats on this plane were worse than the ones on the shorter flight. Maybe it was just an older aircraft, but you'd think the longer flights would have the more comfortable seats."
Ventajas: "Good service. Flight attendants are nice, food is not bad. Seats are not bad for economy."