El servicio en mesa en el aeropuerto Billy Bishop de Toronto malísimo, solo 3 personas atendiendo y 1 de ellas solo para VIP. Estuvimos en el mismo sitio de la cola durante 40minutos y no nos dejaron embarcar porque ibamos tarde. La chica de la recepción con muy malos modales.
Desventajas: "Porter declined re-booking the flight due to weather conditions and forced us to purchase new tickets. Reservations made through anything other than Porter are treated poorly, service can be declined due to overbooking."
Ventajas: "Efficient check in. Liked the shuttle bus service from subway to airport."
Desventajas: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Ventajas: "The crew was good and boarding was super efficient"
Desventajas: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Desventajas: "Fees, space , training their employees"
Ventajas: "Very convenient, non stops and airport is close to downtown"
Desventajas: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Ventajas: "The crew is lovely"
Desventajas: "Porters flights out of Toronto have been significantly delayed every time I’ve flown"
Ventajas: "Porter airlines is efficient and the customer service is the best I have experienced."
Desventajas: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Ventajas: "The airport security was very fast"
Desventajas: "Have sprite on board"
Desventajas: "Flight was delayed"
Ventajas: "Fast and convenient"
Ventajas: "Free bar nuts while delayed 10 hours"
Desventajas: "Kicked us out of the airport when connection cancelled, NEVER fly Porter!!!! The horror stories are true as could be"
Ventajas: "City Center airport and staff at Porter was great"
Desventajas: "Flight kept getting delayed without explanation or rescheduling. Each "new" time had already passed when it was set, e.g., "The new departure time is noon" when it was already 12:15."
Ventajas: "Once we got on the flight it was fine."
Desventajas: "Worst issues was official announcement that flight was cancelled and then no announcement that it was actually not cancelled. Many people went home or were standing in line waiting to rebook when the flight left. We just barely made it on because we overheard staff talking to another couple!! Not acceptable. They should have made announcements over the speakers and should have called passengers by name to come to check in. Porter had flooding problems that meant many people crowding into small space and it prevented passengers from food or drinks. They eventually handed out water. They should have provided vouchers or brought in other food and beverages."
Ventajas: "It was hassle free. Trace and arrival times were perfect. Thank you for caring."
Desventajas: "After paying for bag check & being at the airport 3 hours early, the aIn-line was over weight so they removed my bag to the next flight, rather than the gate checked bags! They promised me the bags would be delivered right away, then after I checked, lied to me that they had been picked up by the delivery service."
Ventajas: "Simple, easy, fast."
Desventajas: "Small waiting area."
Desventajas: "Got to Billy Bishop, only to find out flight is delayed 2 hours."
Ventajas: "Convenient, easy boarding, snacks and free wine on leg from toronto to chicago"
Desventajas: "3 houra delays and no storm!"
Desventajas: "Major delays that were poorly handled."
Desventajas: "no TSA precheck"
Ventajas: "I liked the lounge"
Desventajas: "There were a lot of people and not enough outlets"
Ventajas: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Desventajas: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Ventajas: "the lounge was great in toronto. loved the free lattes."
Desventajas: "plane was delayed."
Ventajas: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Ventajas: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Ventajas: "Onboard crew was very nice"
Desventajas: "Crew didn't answer any of my questions, were snappy, and rude."
Ventajas: "Polite crew"
Desventajas: "Would like a sandwich instead of nuts"
Desventajas: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Desventajas: "Late flight"
Ventajas: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Desventajas: "My first time using Porter...certainly not my last."
Desventajas: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Ventajas: "Love that Billy Bishop airport and its free cappuccino!"
Desventajas: "If Porter was a budget airline the dreadful customer service might be partially understood, but it's not. Somebody needs to put passenger considerations into operational planning for situations where travel plans are disrupted, especially when they are because of mechanical or airline problems."
Ventajas: "Quick and convenient boarding, terrific airport, generous terminal lounge for relaxing pre-flight."
Desventajas: "Louder than a usual commercial flight, probably due to being a turboprop aircraft."
Ventajas: "There were mechanical delays, so Porter gave an $8 voucher to spend in the airport, which was a nice touch since I had never received that from other airlines who also had mechanical delays."
Ventajas: "Porter Airlines is the best I've been on within North America. Delighted that my 2nd flight was still Porter."
Ventajas: "Breakfast, bars, etcnithin"
Ventajas: "Lounge with free drinks (soda, coffee, water) and cookies/snacks! Glass drinks glasses on the plane! And leg room!"
Desventajas: "I fly weekly for work, but last week I got to fly to Toronto for pleasure to see my fiancé. In all of my years of traveling, I have missed a flight maybe 5 times due to traffic, weather, or other uncontrollable factors. It happened to be that on my way to Chicago Midway, there was an accident on the road that stopped traffic dead for 40 minutes. When I arrived at the airport, I begged for people to help me out by letting me cut security lines so that I wouldn't be late, but alas...others were also rushed and the TSA agents weren't too helpful. I arrived at the gate for my flight about 3 minutes late in defeat. Oh well - it happens! What was really unpleasant was that nobody would help me out. I was charged $150 to "change" my flight instead of just getting rebooked on the next one the way any other airline would happily do. And to top it all off, I was given the runaround with 3 different Porter employees diffusing responsibility. I will be moving to Toronto after the wedding but will still work out of Chicago - which means that I could provide business to Porter Airlines for the next few decades! Because of this poor service, you have lost my business. I would rather fly with another airline where customer service is a priority. Losing years of a customer's weekly business over a $150 fee seems to me to be a rather poor business model and I am sorry that the bureaucratic rules in this case could not be bent."
Desventajas: "The fee for my bag was too high!"
Ventajas: "Not sure if this is Porter Airlines or the airport, but the lounge at Billy Bishop Airport is fantastic. Free water, coffee, and snacks - it is so home-y in there, which is amazing when you are away from home :)"
Ventajas: "Departing from Billy Bishop is amazing. Incredibly quick and convenient. Complimentary nacks and drinks in the gate area?!"
Ventajas: "Porter lounge in Toronto"
Ventajas: "due to weather then mechanical difficulty, we were quite delayed in take off, but the boarding area was comfortable and the airline did everything they could make our connection possible and we though delayed landed in Sault Ste. Marie that day. Not ideal, but admirable."
Ventajas: "The service"
Desventajas: "The flight deleyed"