El servicio en mesa en el aeropuerto Billy Bishop de Toronto malísimo, solo 3 personas atendiendo y 1 de ellas solo para VIP. Estuvimos en el mismo sitio de la cola durante 40minutos y no nos dejaron embarcar porque ibamos tarde. La chica de la recepción con muy malos modales.
Ventajas: "The crew is always friendly at Porter. The free wine is awesome."
Desventajas: "There’s no entertainment."
Ventajas: "Efficient check in. Liked the shuttle bus service from subway to airport."
Desventajas: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Ventajas: "The crew was good and boarding was super efficient"
Desventajas: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Ventajas: "Nothing"
Desventajas: "Fees, space , training their employees"
Ventajas: "The crew was friendly and helpful. Also enjoyed the legroom."
Ventajas: "Very convenient, non stops and airport is close to downtown"
Desventajas: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Desventajas: "I was required to pay for my carryon, which I was never informed during my booking."
Ventajas: "I felt like I was taken advantage of by porter airlines"
Desventajas: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."
Ventajas: "Porter airlines is efficient and the customer service is the best I have experienced."
Desventajas: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Desventajas: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."
Ventajas: "The airport security was very fast"
Desventajas: "Have sprite on board"
Desventajas: "Flight was delayed"
Ventajas: "n/A"
Desventajas: "Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above."
Ventajas: "Solid and professional connecting flight."
Ventajas: "The seats were comfortable and even roomy, compared to many other airlines."
Desventajas: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Ventajas: "I needed to use wheelchair service and was greeted by name as I boarded the plane. The flight attendant Barry then came and told me if there was anything he could do for me during the flight just to let him know. After the flight was over Barry asked me to wait till everyone deplaned so He could make sure my wheelchair was there and then carried my bag to them. Porter airlines is top notch. I will use them again next time I go to visit my daughter."
Ventajas: "City Center airport and staff at Porter was great"
Desventajas: "Flight kept getting delayed without explanation or rescheduling. Each "new" time had already passed when it was set, e.g., "The new departure time is noon" when it was already 12:15."
Desventajas: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Desventajas: "After paying for bag check & being at the airport 3 hours early, the aIn-line was over weight so they removed my bag to the next flight, rather than the gate checked bags! They promised me the bags would be delivered right away, then after I checked, lied to me that they had been picked up by the delivery service."
Ventajas: "Bishop airport in Toronto is great. Comfy, small, and super close to downtown - I walked to the airport!"
Ventajas: "Simple, easy, fast."
Desventajas: "Small waiting area."
Desventajas: "the snack (chips) I recieved was expired and had a smell to it!"
Ventajas: "The check in process was very easy. The boarding process was very easy. The flight attendants were very pleasant."
Desventajas: "There was not anything to complain about."
Desventajas: "Was not happy that the flight kept on getting delayed a 1/2 hr for a few hrs"
Desventajas: "3 houra delays and no storm!"
Ventajas: "The flight attendants were very nice and helpful"
Desventajas: "The flight was delayed"
Ventajas: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Desventajas: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Ventajas: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Desventajas: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Ventajas: "The complimentary drinks at the Toronto waiting lounge."
Desventajas: "The price. The porter domestic flight was more expensive than the flying from Canada to USA on AirCanada."
Ventajas: "the lounge was great in toronto. loved the free lattes."
Desventajas: "plane was delayed."
Ventajas: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Ventajas: "It was an easy flight but the checking in was slow."
Desventajas: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Desventajas: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Ventajas: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Ventajas: "Easy and smooth boarding , considerate pleasent service , Nice snacks No entertainment on short 1:40 hour flight"
Ventajas: "complimentary wine and beer"
Desventajas: "Constant delays!!! Supposed to arrive in Sudbury at 5:25 - arrived at 10:00 PM!"
Desventajas: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Ventajas: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"
Ventajas: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Desventajas: "My first time using Porter...certainly not my last."
Desventajas: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Ventajas: "Love that Billy Bishop airport and its free cappuccino!"
Ventajas: "No issues. Made it easy for me."
Desventajas: "Nothing. -all good"
Ventajas: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"
Ventajas: "Great lounge area"
Desventajas: "Flight delayed. Seems to happen often with Porter...for some reason."
Desventajas: "40 minute flight delay with clear weather conditions"
Ventajas: "due to weather then mechanical difficulty, we were quite delayed in take off, but the boarding area was comfortable and the airline did everything they could make our connection possible and we though delayed landed in Sault Ste. Marie that day. Not ideal, but admirable."
Desventajas: "Though they have a lounge it was not in good shape. Trash cans overflowing, seat cushions filthy. I appreciate that they provide food for economy passengers in the lounge but, if you provide good in plastic containers you need someone to empty the trash-at the least."
Ventajas: "There was an issue with the plane and once we got off the plane there was only an hour wait for an new plane."
Desventajas: "When we were about to take off we pulled to the side and sat there for 20 - 30 min before they told us there was an issue with the plane. Then we had to wait another 20 min before we got back to the terminal."
Los asientos estaban comodos y el personal amable
Ventajas: "Yes for thé seat"
Desventajas: "Bene avisé for thé Velay and ont at thé airport 6hrs lost"
Ventajas: "The crew was good with the equipment they have. The aisle is to narrow to walk down normally. To use the wc it is almost impossible with the cart in the aisle and other passengers . I am tall and the seats are cramped and not enough space between them."
Desventajas: "Our flight going down was 1.5 hrs late departing... Mechanical and over an hour late returning.....another mechanical ."
Desventajas: "Boarding sucks"
Ventajas: "Yes"
Desventajas: "Free drinks"
Ventajas: "We were upgraded to premium economy for free at check-in. The crew was very kind"
Desventajas: "We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️"
Ventajas: "Crew amazing. Passengers great"
Desventajas: "Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort."
Desventajas: "Newer aircraft"
Desventajas: "Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too."
Ventajas: "Price"
Desventajas: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."
Ventajas: "Crew was good"
Desventajas: "Couldn’t fit my carry on in their plane so I was forced to check it, plane was very cold, very little to no leg room"
Ventajas: "The seat was nice"
Desventajas: "Seat options could be better"
Ventajas: "The crew was amazing. They were super friendly and attentive. Amazing service!"
Ventajas: "The crew was awesome, and the seating was comfortable and lots of room"
Desventajas: "We found everything awesome"
Desventajas: "Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller."
Ventajas: "direct flight"
Desventajas: "like being in a flying school bus only the seats are less comfortable"
Desventajas: "Seats are too small, not enough leg room, no entertainment"
Ventajas: "La rapidez de abordaje"
Desventajas: "Sucio el avion .is not was a clean fly"
Ventajas: "Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance."
Desventajas: "The Food and Entertainment raiting above should be understood as Not Applicapble"
Ventajas: "El personal es muy atento y dispuesto siempre a las necesidades del viajero."
Desventajas: "Old plane small cabin and seats hurt after 4 hrs."
Ventajas: "The flight was on time"
Desventajas: "The plane noise was loud"
Ventajas: "Great video system."
Desventajas: "Seats and legroom are insufficient."
Ventajas: "Awesome flight and service"
Desventajas: "Seat was very uncomfortable- cushioning badly needs replacing. Poor width of seat."
Ventajas: "I liked having enough leg room. I liked the movie choices. The crew were always ready to get me what I needed. They were efficient"
Desventajas: "I didn’t like the tv show choices shown. The descent was very uncomfortable. The flight felt very long and more food options would have been nice. The plane had wifi that we couldn’t use which was frustrating. The cabin got a little cold at times"
Ventajas: "El personal muy agradable y atento."
Desventajas: "Los asientos podrían ser un poco más cómodos pero están dentro de la media."
Ventajas: "The plane smelled like vomit from boarding to landing. Seats were uncomfortable. Had to pay $9 for headphones. Food was served at odd times for time zone we were leaving and lights were left on far too much of the time for an overnight flight. I’ve had much better service on other airlines. Staff were pleasant but very impatient."
Ventajas: "Was pleased without our Option Plus flight. The sandwich was very good . Just unusual that they did not offer , water or coffee during the mid part of the flight."
Desventajas: "Food was misrepresented in the menu to what was served. Staff were not friendly or accommodating. There was no individual air flow or total cabin air flow."
Ventajas: "Crew was friendly."
Desventajas: "You can only purchase meals and snacks. There should be, at the very least, a snack provided with this flight."
Ventajas: "Loved the updates on my flight"
Ventajas: "No food or snacks on 5-hour flight, but you get what you pay for!"
Desventajas: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."
Ventajas: "Very friendly flight crew. The aircraft was very clean and new. It made the flight pleasant."
Desventajas: "I think a better variety of movies would have made the flight better. I paid $9 for ear buds that were perhaps not worth the money. Most airlines provide free of charge. However the flight cost was less expensive than the competition, so I have no complaints. I will fly again with Air transat"
Desventajas: "Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight"
Ventajas: "I was crammed into the middle seat between two obese men. I could hardly move my legs or arms. They offered bistro but when I asked for a bistro item they said they had no more."
Ventajas: "Staff was amazing. We were delayed in Rome but our connecting flight to Toronto waited for us."
Ventajas: "Seats were alright"
Desventajas: "Lost luggage and no communication since we landed"
Desventajas: "Last week lost my luggage on a direct flight. Flight to Toronto would not let me print my boarding pass after I had checked in online and had no checked baggage to be delivered. Missed my flight due to this as the company was debating to print my pass"
Desventajas: "We flew Air Transat from Vancouver to London and back as a family of 3. The seats were some of the most cramped that we've been in. Small space for leg room (and I'm only 5'3"), and the placement of the rigid boxes for the life jackets towards the front part of the seat made it impossible to rest your foot on the bar underneath. The arm rests went up, but not all the way back, so that further restricted room and made it awkward for my son to lean against me to sleep. The entertainment selection was OK, however it was the same for both directions, so the way home offered us a much smaller selection."
Ventajas: "Staff was friendly but not very attentive and would skip over you during drinks if you weren't making direct eye contact."
Desventajas: "Seats were uncomfortable, they didn't decline. Not the cleanest."
Ventajas: "Quick baggage drop at counter , very nice crew ..."
Desventajas: "Seat configuration 3 3 3, no power outlets for charging your devices..."
Ventajas: "They made us feel special. They thought about details."
Ventajas: "Direct flight, lines moved relatively fast,the free entertainment on the computer screens"
Desventajas: "The advertisements on the screens Everytime you changed between catagories"
Ventajas: "Crew were very friendly and helpful. Enjoyed that the plan was not full and you had room to move."
Ventajas: "The plane was new (refurbished), the crew was very nice"
Desventajas: "Not enough place for legs, not enough / not qualitative food"
Ventajas: "Staff were friendly"
Desventajas: "The plane sat at the gate for nearly an hour before we left."
Desventajas: "Having to check my carry on bag that all other airlines allow as carry on"
Desventajas: "the blankets weren't free and neither was the alcohol. the flight would have been better if i could have been so intoxicated that i had no recollection of it. It was the most turbulent and we had to wait so long to get a run way and when we landed to get a terminal. I thought you guys planned this stuff ahead of time?"
Seria excelente q llegaran las maletas q uno pagó y documentó!! Inaceptable su servicio y excusas, ahora resulta q era gasolina o maletas PESIMO
Podrían mejorar la conexión internet que no hubo. Pero los asientos estaban c[modos y el personal amable.
Puede mejorar la comida principal
En los dos vuelos que reserve los dos vuelos de conexión los perdí, por culpa del retraso de la aerolínea, solo en una me pagaron hospedaje y alimentación en el otro yo tuve que pagar mi hospedaje y alimentación que por cierto estaba terrible la comida del hotel. Además de que el personal de air Canadá en el aeropuerto de Toronto fue muy déspota y grosero. Mi experiencia es mala con esta aerolínea y en lo futuro evitaré viajar por ella. Gracias.
Ventajas: "todo bien"
Desventajas: "sin comentarios"
Ventajas: "No los asientos son estrechos y duros No hay entretenimiento a bordo"
Desventajas: "Corregir el entretenimiento para olvidar la incomidad"
Desventajas: "Creo que todos los aviones con vuelos de mas de 7 horas deberian contar con tele en cada asiento"
Ventajas: "El asiento es muy cómodo para la entrada y salida."
Desventajas: "La conexión a Internet"
Ventajas: "La tripulación .y la atención al cliente."
Desventajas: "En el avión se iba un poco justo de espacio."
Ventajas: "El trato y puntualidad."
Desventajas: "El tamaño del avión. Para ser una vuelo transoceánico era un poco pequeño."
Desventajas: "El avión y la atención."
Desventajas: "Dar tapones para los oidos"
Ventajas: "El asiento 10 puntos. El personal excelente"
Desventajas: "La verdad estuvo todo muy bien"
Ventajas: "La tripulación es lo mejor de Air Canada, atenta y servicial. El 787-9 es genial."
Desventajas: "La comida es un punto a mejorar. La pasta es casi siempre la misma y aburre. Los 767-300er son comodos viajando en las filas de a 2 pero muy ruidosos."
Ventajas: "La tripulacion es gentil y servicial de lo mejor. El 787-9 es muy agradable para viajar."
Desventajas: "Mejorar la comida, la pasta de siempre aburre. Los 767-300er si bien son comodos son muy ruidosos."
Ventajas: "Desde la persona que me hizo check in hasta la llegada todo bien."
Desventajas: "No puedo exigir algo más por clase económica"
Ventajas: "La atencion del personal a bordo"
Desventajas: "El retraso del vuelo"
Ventajas: "Nada..!"
Desventajas: "Perdi mi conexion y un vuelo posterior por culpa de una demora por mantenimiento"
Ventajas: "La puntualidad, la documentación y proceso de traslado en las escalas"
Desventajas: "El sabor de la comida y los pocos espacios entre asientos y para maletas"
Ventajas: "Servicio Comida Staff"
Desventajas: "Nada en particular"
Desventajas: "En entretenimiento fue regular la conexion."
Ventajas: "Claridad en las indicacines para abordar"
Desventajas: "La demora en el decolaje"
Ventajas: "La comida estaba como la habia solicitado, el lugar que elegi pagado a 120 dolares extras fue comodo aunque un poco ruidoso para el precio estan los baños al frente y todo el que entra y sale hace ruido con el baño."
Desventajas: "El embarque muy lento y desorganizado, el personal para chequear tu vuelo en shanghai demasiado incompetente, es la tercera vez que voy a shanghai y a la hora de salir siempre les aparece a ellos un error en su sistema, todo eso despues de haber pasado la aduana... algo que deberian haber corregido, con mi visado y pasaporte en orden, yo comprendo que la temperatura del avion debe ser baja ...pero en estos vuelos se les va la mano hace muchisimo frio en esos aviones para un viaje de casi 14 horas, termino siempre enfermandome y con gripe a causa de esas largas horas de frio constante ...deberian mejorar y comprar nuevos aviones con mas espacio para esos viajes tan largos, porque los que he cogido hasta ahora estan un poco incómodos...ojalá mejoren, aunque se que estoy lejos de la realidad pero igual se los dejo dijo."
Ventajas: "Personal atento"
Ventajas: "I CAN NOT USE MY TICKET, I WAS IN THE AIRPORT AND THEY SAY I CAN NOT FLY, AND THIS COMPANY SOLD ME A TICKET WHEN I NEED A TRANSIT VISA IN CANADA, AND I CAN NOT FLY, I GOING TO CALL THE EMBASSY AND I WANT TO RESERVE MY TICKET FOR USE IT LATER BUT NOBODY HELP ME, NOBODY TELL ME WHAT I NEED"
Desventajas: "Se perdió una conexión e hizo que perdiera casi un dia en Roma pero no es solo eso ,el punto es que las valijas se perdieron en Canadá y vaya a saber si las vuelvo a recuperar .espero compensación mínimamente"
Desventajas: "Se perdió una conexión e hizo que perdiera casi un dia en Roma pero no es solo eso ,el punto es que las valijas se perdieron en Canadá y vaya a saber si las vuelvo a recuperar .espero compensación mínimamente"
Ventajas: "La app"
Desventajas: "Desde el abordaje hasta la llegada, todo es complicado, no dan información, absolutamente todos los vuelos que he tenidocon ellos se retrasan, los uso no por elección personal, sino por una situación agena a mi control, cada vez espero que no pase lo mismo que en el vuelo anterior y cada vez se superan (para mal)"
Ventajas: "Personal atento, embarque bastante rápido, espacio correcto"
Desventajas: "Inflight entertainment no funcionaba Y no daban auriculares, había que comprarlos"
Ventajas: "No dieron nada de nada no tienen cosas buenas"
Desventajas: "Todo mal el servicio el trato"
Ventajas: "El sistema de entretenimiento es lo único bueno lo demás desaste"
Desventajas: "Todo mal el servicio el trato la comida se quedaban sin menú un desastre encima me perdieron la maleta nunca más viajo con aircanada"
Ventajas: "Puntualidad"
Desventajas: "Cero entretenimiento y una azafata con muy mala actitud."
Ventajas: "La comida es buena y completa. El sistema de entretenimiento muy completo."
Ventajas: "Todo!!! Salvo que casi todos los vuelos se retrasaron un poco lo demás es exelente."
Ventajas: "La atención"
Desventajas: "El.retraso de los vuelos tanto de ida como de vuelta.."
Desventajas: "Que la comida tiene costo extra. Trato de personal poco amable"
Ventajas: "Comodidad del avión,asientos en clase ejecutiva muy bien puestos! calidad del personal!! Comida espectacular, todo más de lo que esperaba."
Desventajas: "Nada para objetar."
Ventajas: "El vuelo salió a la hora y fue bastante tranquilo. Se podía descansar y el persona fue amable"
Desventajas: "Por la hora del viaje, me parece que también deberían dar almuerzo. Tuve la mala suerte de que cambiaran de asiento a una persona subida de peso y la sentaron al lado de mi asiento, esta persona ocupaba más que solo su espacio y en ciertos momentos era bastante incómodo. Creo que a estas personas no deberían ubicarlas en las asientos centrales. Más aún si es reubicación"
Desventajas: "El vuelo salio demorado casi 3 horas perdi me conexion hacia Miami y ademas perdieron mi equipaje."
Ventajas: "Todo OK"
Desventajas: "Ambos salieron con demora"
Ventajas: "EL SERVICIO FUE INCREIBLE, LA ATENCIÓN EXCELENTE."
Desventajas: "PARA UN VIAJE TAN LARGO EL AVIÓN ES EXCESIVAMENTE INCOMODO, DEMASIADO PEQUEÑOS LOS ESPACIOS..."
Ventajas: "El personal completamente inacesible"
Desventajas: "Asientos incomodos y entretenimiento minimo con una seleccion de peliculas antiguas y escasas"
Ventajas: "La aerolínea en si es muy buena, el personal bien capacitado y me parece bien que te sirvan una comida ligera aunque viajes a Chile"
Desventajas: "El check in se demoró bastante, y luego estuvimos 40 minutos dentro del avión sin despegar, el vuelo llegó a destino demorado. Suelen sobre vender los vuelos y siempre hay gente de más en el check in"
Ventajas: "La puntualidad,la comida y el entretenimiento"
Ventajas: "El vuelo salio en horario. El personal muy correcto. El equipo muy nuevo y moderno"
Desventajas: "La comida apenas aceptable. La comodidad de los asientos acorde a lo esperable en clase económica"
Ventajas: "Buena comida"
Desventajas: "no hace sentido el orden de abordaje"
Desventajas: "Que no llegue a mty"
Ventajas: "La calidad en el servicio a la hora de documentar el equipaje"
Desventajas: "Que pasaran primero a un grupo de estudiantes que llegaron 1 hora antes de que abrieran para documentar, yo llegue 3 horas antes para ser el primero y no fue así."