El servicio en mesa en el aeropuerto Billy Bishop de Toronto malísimo, solo 3 personas atendiendo y 1 de ellas solo para VIP. Estuvimos en el mismo sitio de la cola durante 40minutos y no nos dejaron embarcar porque ibamos tarde. La chica de la recepción con muy malos modales.
Ventajas: "The crew is always friendly at Porter. The free wine is awesome."
Desventajas: "There’s no entertainment."
Ventajas: "Efficient check in. Liked the shuttle bus service from subway to airport."
Desventajas: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Ventajas: "The crew was good and boarding was super efficient"
Desventajas: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Ventajas: "Nothing"
Desventajas: "Fees, space , training their employees"
Ventajas: "The crew was friendly and helpful. Also enjoyed the legroom."
Ventajas: "Very convenient, non stops and airport is close to downtown"
Desventajas: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Desventajas: "I was required to pay for my carryon, which I was never informed during my booking."
Ventajas: "I felt like I was taken advantage of by porter airlines"
Desventajas: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."
Ventajas: "Porter airlines is efficient and the customer service is the best I have experienced."
Desventajas: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Desventajas: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."
Ventajas: "The airport security was very fast"
Desventajas: "Have sprite on board"
Desventajas: "Flight was delayed"
Ventajas: "n/A"
Desventajas: "Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above."
Ventajas: "Solid and professional connecting flight."
Ventajas: "The seats were comfortable and even roomy, compared to many other airlines."
Desventajas: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Ventajas: "I needed to use wheelchair service and was greeted by name as I boarded the plane. The flight attendant Barry then came and told me if there was anything he could do for me during the flight just to let him know. After the flight was over Barry asked me to wait till everyone deplaned so He could make sure my wheelchair was there and then carried my bag to them. Porter airlines is top notch. I will use them again next time I go to visit my daughter."
Ventajas: "City Center airport and staff at Porter was great"
Desventajas: "Flight kept getting delayed without explanation or rescheduling. Each "new" time had already passed when it was set, e.g., "The new departure time is noon" when it was already 12:15."
Desventajas: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Desventajas: "After paying for bag check & being at the airport 3 hours early, the aIn-line was over weight so they removed my bag to the next flight, rather than the gate checked bags! They promised me the bags would be delivered right away, then after I checked, lied to me that they had been picked up by the delivery service."
Ventajas: "Bishop airport in Toronto is great. Comfy, small, and super close to downtown - I walked to the airport!"
Ventajas: "Simple, easy, fast."
Desventajas: "Small waiting area."
Desventajas: "the snack (chips) I recieved was expired and had a smell to it!"
Ventajas: "The check in process was very easy. The boarding process was very easy. The flight attendants were very pleasant."
Desventajas: "There was not anything to complain about."
Desventajas: "Was not happy that the flight kept on getting delayed a 1/2 hr for a few hrs"
Desventajas: "3 houra delays and no storm!"
Ventajas: "The flight attendants were very nice and helpful"
Desventajas: "The flight was delayed"
Ventajas: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Desventajas: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Ventajas: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Desventajas: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Ventajas: "The complimentary drinks at the Toronto waiting lounge."
Desventajas: "The price. The porter domestic flight was more expensive than the flying from Canada to USA on AirCanada."
Ventajas: "the lounge was great in toronto. loved the free lattes."
Desventajas: "plane was delayed."
Ventajas: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Ventajas: "It was an easy flight but the checking in was slow."
Desventajas: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Desventajas: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Ventajas: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Ventajas: "Easy and smooth boarding , considerate pleasent service , Nice snacks No entertainment on short 1:40 hour flight"
Ventajas: "complimentary wine and beer"
Desventajas: "Constant delays!!! Supposed to arrive in Sudbury at 5:25 - arrived at 10:00 PM!"
Desventajas: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Ventajas: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"
Ventajas: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Desventajas: "My first time using Porter...certainly not my last."
Desventajas: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Ventajas: "Love that Billy Bishop airport and its free cappuccino!"
Ventajas: "No issues. Made it easy for me."
Desventajas: "Nothing. -all good"
Ventajas: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"
Ventajas: "Great lounge area"
Desventajas: "Flight delayed. Seems to happen often with Porter...for some reason."
Desventajas: "40 minute flight delay with clear weather conditions"
Ventajas: "due to weather then mechanical difficulty, we were quite delayed in take off, but the boarding area was comfortable and the airline did everything they could make our connection possible and we though delayed landed in Sault Ste. Marie that day. Not ideal, but admirable."
Desventajas: "Though they have a lounge it was not in good shape. Trash cans overflowing, seat cushions filthy. I appreciate that they provide food for economy passengers in the lounge but, if you provide good in plastic containers you need someone to empty the trash-at the least."
Ventajas: "There was an issue with the plane and once we got off the plane there was only an hour wait for an new plane."
Desventajas: "When we were about to take off we pulled to the side and sat there for 20 - 30 min before they told us there was an issue with the plane. Then we had to wait another 20 min before we got back to the terminal."
Los asientos estaban comodos y el personal amable
Ventajas: "Friendly crew"
Desventajas: "Seat wasn't reclining and was very uncomfortable"
Ventajas: "Crew amazing"
Desventajas: "Nothing. Always accommodating."
Desventajas: "Entertainment section is poor. Wifi reception is terrible"
Ventajas: "Quick boarding. Clean plane."
Desventajas: "Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment."
Desventajas: "Small seat, no entertainment, you have to buy blanket and headphones"
Ventajas: "Crew very kind, entertaining good"
Desventajas: "Boarding process"
Ventajas: "The crew and counter check in were provided excellent customer service. Very impressed."
Desventajas: "My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed."
Desventajas: "We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off."
Ventajas: "The crew was very good."
Desventajas: "Food was terrible. The seat was hard and uncomfortable."
Ventajas: "Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination."
Desventajas: "huge delay"
Ventajas: "Seats were pretty comfortable"
Desventajas: "The food literally gave me food poisoning"
Desventajas: "Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller."
Ventajas: "The process to go through security and boarding was smooth and efficient"
Ventajas: "Nothing"
Desventajas: "Everything. Really tight seats, sloppy entertainment, terrible food, decent staff. Door malfunctioned so bad to stay on the plane longer, almost missing the connector."
Ventajas: "La rapidez de abordaje"
Desventajas: "Sucio el avion .is not was a clean fly"
Ventajas: "Boarding was good and the crew were helpful/friendly."
Desventajas: "Flight delayed 3 hours. Aisle Seat narrow and was hit a lot every time someone went bye so there was no napping for me however since it was a direct flight and only 3 hours I would take it again. I was glad when we landed."
Ventajas: "El personal es muy atento y dispuesto siempre a las necesidades del viajero."
Ventajas: "Friendly staff, comfy seats, in flight entertainment and charging stations at every seat"
Desventajas: "Not a lot of leg room, hectic boarding"
Ventajas: "The crew was friendly and efficient, and made all the difference."
Desventajas: "Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing."
Ventajas: "The food was nice and they offer luggage room"
Desventajas: "The seats are way too small! We were so compressed we could not breathe nor move. The plane is overcrowded woth people. I do mot recommend"
Desventajas: "Video system was broken, including ability to charge devices. Seats are too small for adults."
Ventajas: "Loved the efficiency and speed of booking my flight"
Desventajas: "Na"
Ventajas: "The food is excellent, the entertainment contains newest movies."
Desventajas: "The seats are somewhat small, and there was no way to do the check in online which meant we had to wait in line to do the check in at the airport. It was fast though"
Ventajas: "Good flight, no incidents. Liked the food"
Desventajas: "Audio was not working, no personal tv screens"
Ventajas: "El personal muy agradable y atento."
Desventajas: "Los asientos podrían ser un poco más cómodos pero están dentro de la media."
Ventajas: "Wine, seats, food"
Desventajas: "Seats"
Ventajas: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Desventajas: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."
Ventajas: "Crew was friendly. Boarding was fairly quick."
Desventajas: "Flight was delayed for a bunch of reasons. No video screens on the flight. No info booklets in the back of the seats. No complimentary snacks."
Ventajas: "Comfy seats"
Desventajas: "See above"
Ventajas: "One ground staff member was nice"
Desventajas: "Ignorant flight attendant, and didn't provide any instructions on how to travel with the baby Served drink, no snacks in whole 5 hour flight, no screens Tight legroom"
Desventajas: "Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling."
Ventajas: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Desventajas: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."
Ventajas: "Seats were alright"
Desventajas: "Lost luggage and no communication since we landed"
Ventajas: "Staff"
Desventajas: "Waiting 2.5 hours in he plane, on the Tarmac waiting to leave. Why can't passengers remain in the airport until the plane is ready?"
Ventajas: "Boarding was fast"
Desventajas: "Charge for a blanket, limits on carryon were unrealistic,no ice in drink, a crew member was cranky throughout flight,"
Ventajas: "Flights were on time"
Desventajas: "No space between seats and food could be better when flying over 8 hours."
Ventajas: "Nothing."
Desventajas: "I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight."
Ventajas: "On time, inexpensive"
Desventajas: "Uncomfortable space, narrow seats and corridor, poor food"
Ventajas: "The flights were efficient and streamlined. There was very little waiting and no luggage issues."
Desventajas: "The flight attendants were not pleasant or helpful. They were rude for no reason to the passengers."
Ventajas: "Super new and clean planes. Crew extremely nice and the best entertainment package included!"
Ventajas: "I like The flight it's on time and it's good!!"
Ventajas: "The flight was delayed due to heavy rain but that's certainly no fault of the airline itself. Nice, comfortable plane. In flight entertainment. Snacks and beverages available. Overall great experience. I would certainly fly Air Transat again."
Desventajas: "N/A"
Ventajas: "Crew were very friendly and helpful. Enjoyed that the plan was not full and you had room to move."
Ventajas: "The plane was new (refurbished), the crew was very nice"
Desventajas: "Not enough place for legs, not enough / not qualitative food"
Desventajas: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."
Ventajas: "Staff were friendly"
Desventajas: "The plane sat at the gate for nearly an hour before we left."
Ventajas: "Options plus upgrade respected during boarding. Food served during flight was decent. Friendly flight crew."
Desventajas: "Flight delayed 2.5 hours. Few update announcements at gate. Almost 2 hours onboard before being offered a beverage. Too many interruptions in-flight (i.e. snack, drink, meal, customs forms, headsets, another snack, captain announcements). Cabin lights turned on and snack served 2 hours before landing (corresponding to a time of midnight at the departure airport)."
Seria excelente q llegaran las maletas q uno pagó y documentó!! Inaceptable su servicio y excusas, ahora resulta q era gasolina o maletas PESIMO
Podrían mejorar la conexión internet que no hubo. Pero los asientos estaban c[modos y el personal amable.
Puede mejorar la comida principal
En los dos vuelos que reserve los dos vuelos de conexión los perdí, por culpa del retraso de la aerolínea, solo en una me pagaron hospedaje y alimentación en el otro yo tuve que pagar mi hospedaje y alimentación que por cierto estaba terrible la comida del hotel. Además de que el personal de air Canadá en el aeropuerto de Toronto fue muy déspota y grosero. Mi experiencia es mala con esta aerolínea y en lo futuro evitaré viajar por ella. Gracias.
Ventajas: "todo bien"
Desventajas: "sin comentarios"
Ventajas: "No los asientos son estrechos y duros No hay entretenimiento a bordo"
Desventajas: "Corregir el entretenimiento para olvidar la incomidad"
Desventajas: "Creo que todos los aviones con vuelos de mas de 7 horas deberian contar con tele en cada asiento"
Ventajas: "El asiento es muy cómodo para la entrada y salida."
Desventajas: "La conexión a Internet"
Ventajas: "La tripulación .y la atención al cliente."
Desventajas: "En el avión se iba un poco justo de espacio."
Ventajas: "El trato y puntualidad."
Desventajas: "El tamaño del avión. Para ser una vuelo transoceánico era un poco pequeño."
Desventajas: "El avión y la atención."
Desventajas: "Dar tapones para los oidos"
Ventajas: "La tripulación es lo mejor de Air Canada, atenta y servicial. El 787-9 es genial."
Desventajas: "La comida es un punto a mejorar. La pasta es casi siempre la misma y aburre. Los 767-300er son comodos viajando en las filas de a 2 pero muy ruidosos."
Ventajas: "La tripulacion es gentil y servicial de lo mejor. El 787-9 es muy agradable para viajar."
Desventajas: "Mejorar la comida, la pasta de siempre aburre. Los 767-300er si bien son comodos son muy ruidosos."
Ventajas: "Desde la persona que me hizo check in hasta la llegada todo bien."
Desventajas: "No puedo exigir algo más por clase económica"
Ventajas: "La atencion del personal a bordo"
Desventajas: "El retraso del vuelo"
Ventajas: "La atención del personal a bordo"
Desventajas: "Los retrasos"
Ventajas: "Nada..!"
Desventajas: "Perdi mi conexion y un vuelo posterior por culpa de una demora por mantenimiento"
Ventajas: "La puntualidad, la documentación y proceso de traslado en las escalas"
Desventajas: "El sabor de la comida y los pocos espacios entre asientos y para maletas"
Ventajas: "Servicio Comida Staff"
Desventajas: "Nada en particular"
Desventajas: "En entretenimiento fue regular la conexion."
Ventajas: "Claridad en las indicacines para abordar"
Desventajas: "La demora en el decolaje"
Desventajas: "Me dejaron fuera del vuelo aun teniendo mi billete. Me cambiaron al vuelo de las 10AM alegando que no quedaba ni un asiento para mi en el vuelo que reserve"
Ventajas: "Personal atento"
Ventajas: "I CAN NOT USE MY TICKET, I WAS IN THE AIRPORT AND THEY SAY I CAN NOT FLY, AND THIS COMPANY SOLD ME A TICKET WHEN I NEED A TRANSIT VISA IN CANADA, AND I CAN NOT FLY, I GOING TO CALL THE EMBASSY AND I WANT TO RESERVE MY TICKET FOR USE IT LATER BUT NOBODY HELP ME, NOBODY TELL ME WHAT I NEED"
Desventajas: "Se perdió una conexión e hizo que perdiera casi un dia en Roma pero no es solo eso ,el punto es que las valijas se perdieron en Canadá y vaya a saber si las vuelvo a recuperar .espero compensación mínimamente"
Desventajas: "Se perdió una conexión e hizo que perdiera casi un dia en Roma pero no es solo eso ,el punto es que las valijas se perdieron en Canadá y vaya a saber si las vuelvo a recuperar .espero compensación mínimamente"
Ventajas: "La app"
Desventajas: "Desde el abordaje hasta la llegada, todo es complicado, no dan información, absolutamente todos los vuelos que he tenidocon ellos se retrasan, los uso no por elección personal, sino por una situación agena a mi control, cada vez espero que no pase lo mismo que en el vuelo anterior y cada vez se superan (para mal)"
Desventajas: "El vuelo no iba completo y en el desayuno no tuvimos oportunidad de elegir, les quedó solo la opción salada."
Ventajas: "Personal atento, embarque bastante rápido, espacio correcto"
Desventajas: "Inflight entertainment no funcionaba Y no daban auriculares, había que comprarlos"
Ventajas: "No dieron nada de nada no tienen cosas buenas"
Desventajas: "Todo mal el servicio el trato"
Ventajas: "Puntualidad"
Desventajas: "Cero entretenimiento y una azafata con muy mala actitud."
Ventajas: "La comida es buena y completa. El sistema de entretenimiento muy completo."
Ventajas: "Todo!!! Salvo que casi todos los vuelos se retrasaron un poco lo demás es exelente."
Ventajas: "La atención del personal fue excelente, super amables,el servicio fue muy bueno"
Desventajas: "los asientos son incómodos, soy una persona de mediana estatura y mis piernas pegaban con el asiento de enfrente."
Ventajas: "La atención"
Desventajas: "El.retraso de los vuelos tanto de ida como de vuelta.."
Desventajas: "Que la comida tiene costo extra. Trato de personal poco amable"
Ventajas: "Comodidad del avión,asientos en clase ejecutiva muy bien puestos! calidad del personal!! Comida espectacular, todo más de lo que esperaba."
Desventajas: "Nada para objetar."
Ventajas: "El vuelo salió a la hora y fue bastante tranquilo. Se podía descansar y el persona fue amable"
Desventajas: "Por la hora del viaje, me parece que también deberían dar almuerzo. Tuve la mala suerte de que cambiaran de asiento a una persona subida de peso y la sentaron al lado de mi asiento, esta persona ocupaba más que solo su espacio y en ciertos momentos era bastante incómodo. Creo que a estas personas no deberían ubicarlas en las asientos centrales. Más aún si es reubicación"
Desventajas: "El vuelo salio demorado casi 3 horas perdi me conexion hacia Miami y ademas perdieron mi equipaje."
Ventajas: "Vuelo en hora"
Desventajas: "Personal desagradable y poco accesible, entretenimiento escaso"
Ventajas: "El personal completamente inacesible"
Desventajas: "Asientos incomodos y entretenimiento minimo con una seleccion de peliculas antiguas y escasas"
Ventajas: "La aerolínea en si es muy buena, el personal bien capacitado y me parece bien que te sirvan una comida ligera aunque viajes a Chile"
Desventajas: "El check in se demoró bastante, y luego estuvimos 40 minutos dentro del avión sin despegar, el vuelo llegó a destino demorado. Suelen sobre vender los vuelos y siempre hay gente de más en el check in"
Ventajas: "El servicio fue muy bueno y las azafatas muy amables."
Desventajas: "el avión estaba sucio y se veía viejo"
Ventajas: "La puntualidad,la comida y el entretenimiento"
Ventajas: "El vuelo salio en horario. El personal muy correcto. El equipo muy nuevo y moderno"
Desventajas: "La comida apenas aceptable. La comodidad de los asientos acorde a lo esperable en clase económica"
Ventajas: "Buena comida"
Desventajas: "no hace sentido el orden de abordaje"
Ventajas: "La calidad en el servicio a la hora de documentar el equipaje"
Desventajas: "Que pasaran primero a un grupo de estudiantes que llegaron 1 hora antes de que abrieran para documentar, yo llegue 3 horas antes para ser el primero y no fue así."