Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Crew was courteous and service was good."
Desventajas: "Flight was 5 hours longer than anticipated due to Pakistan closing their air space. Communication of this from airline was poor. Older plane -- entertainment system not working well."
Desventajas: "Flight delayed for 7 hrs without any explanation."
Desventajas: "Entertainment system and even the reading lights did not work for the entire 15 hr flight duration."
Desventajas: "Air India says it all"
Ventajas: "good service."
Desventajas: "no paper towels"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Ventajas: "Crew are good . Food is okay not great not bad. They can certainly improve here . I travelled other airlines food is more delicious."
Desventajas: "More recent movies , news would be better. Staff needs to step up and inform travelers to form the lines . follow same standards as US. They need to control crowd more. Start having Discipline."
Ventajas: "Crew were very prompt and helpful in responding to issues."
Desventajas: "Even though crew were prompt, there were some issues which they couldn’t solve. Seat wasn’t reclining, TV screen wasn’t working even though crew rebooted it for almost 5-6 times, TV remote was broken and not working, head phones weren’t working, food was not so great."
Desventajas: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
Desventajas: "They were awesome"
Ventajas: "Food, convenient and very helpful"
Ventajas: "Food was so so"
Desventajas: "No entertainment"
Desventajas: "Rest rooms are not cleaned"
Desventajas: "they didn't have kids food even though i requested, i have proof."
Desventajas: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip. The seat that I had 38C made a noise as soon as someone flushed. This was annoying."
Ventajas: "crew service"
Desventajas: "entertainment . TV was not working"
Desventajas: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Desventajas: "The boarding was started much earlier than the boarding time stated on the boarding pass. I boarded at boarding starting time specified on the boarding pass but the flight was almost boarded and not enough space for overhead."
Desventajas: "Our tv was not working, food were smell bad, crew were not supportive"
Ventajas: "The timing of the flight was good."
Desventajas: "To Long flight. Service Okay."
Ventajas: "It's direct from del to ord."
Desventajas: "Seats were not clean. Fruit portion way too small."
Desventajas: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, spoiled fruit and brown lettuce. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Aged upholstery and uncomfortable seats."
Desventajas: "Horrible seats"
Desventajas: "Late plus equipment is not in good condition."
Ventajas: "I liked the food served"
Desventajas: "No crew member came to collect the jacket from psgrs and finally I had to ask for it. Your inflight supervisor and at times even commander used to come around and enquirer about the passenger comfort quality of food etc. none this time. Seats do not recline fully some one needs to do a preflight check."
Ventajas: "Every thing is good"
Ventajas: "I can't think of anything I really liked about my flight. Crew tried to arrange kid's meal at least - so okay!"
Desventajas: "Boarding issues already mentioned above. If you are not looking for flight status on the screens available at the airport, there are chances you may miss your flight. They don't bother to make announcements about boarding. Entertainment - Useless... it never works! The flight attendant had to restart a couple of times, even then it didn't work properly. Poor...Poor...Poor!!"
Ventajas: "Great service. Excellent food."
Desventajas: "Cooperation by cruse members"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Ventajas: "Flight timings"
Desventajas: "Poor in flight service quality"
Ventajas: "They got me home in one piece"
Desventajas: "Crew allowed all the passengers to board and then announced a technical problem that took 2 hours to fix. Making people sit another two hours (in the middle of the night) before a 16-hour flight is ridiculous. Also as I've previously experienced on Air India, the bathrooms are inadequately supplied and literally held together with tape and stickers, when they are working at all."
Ventajas: "The staff was very patient and respectful and I was very impressed with the way they handled negative behavior from the passengers."
Desventajas: "The airline needs to figure out how to streamline boarding, it is always a negative experience. Also communication can be improved as to reasons for delay."
Desventajas: "On the flight from Chicago to Delhi, the entertainment center was not working. Extremely unhappy. How can one spend 14 hrs ? This is a recurring problem with Air India"
Ventajas: "There is nothing which was good"
Desventajas: "Every thing"
Ventajas: "Boarding procedure is poor"
Ventajas: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Desventajas: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Ventajas: "Nothing that I could remember"
Desventajas: "Tv don't work, bad food. Un friendly crew"
Ventajas: "Smooth problemless"
Ventajas: "The staff try to be helpful."
Desventajas: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Desventajas: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."
Ventajas: "Food quality and quantity was good. Staff was courteous and attentive"
Desventajas: "Aircraft equipments can be more up to date. Few tv screens were not working."
Desventajas: "Seat 52E was broken. I had to pad the exposed metal bar with blankets and sit on it for 15 hours. It has given me back ache."
Desventajas: "The TV monitors or remote did not work for 3 out of 4 seats, we were able to change seats due to the empty plane so we got lucky."